Mandy Ginsberg
Analyst · UBS. Please go ahead
Good morning, everyone, and thanks for joining our Q2 2019 call. Our second quarter results speak for themselves. Our growth accelerated and our momentum enables us to increase our full-year outlook while investing in the future. I’m going to leave the financial details for Gary to cover; I’ll cover a number of big picture strategic items as well as product initiatives across our businesses. I’m thrilled to say that our businesses are executing very well on their strategies and we’re pushing into a number of exciting new areas and new geographies. Before I jump in, I want to mention a research study called Disintermediating your friends by Prof. Michael Rosenfeld at Stanford. You can easily find the draft form of a study online. It gave a sense of the macro impact the dating category is having on relationships and U.S. society. Now, for those of us, who work in the industry or if you’re a 22-year-old and half your friends met their significant others on dating app. What I’m about to tell you won’t be a surprise. But for a lot of people, the findings of this research are eye-opening. The study details how coupled meet in the U.S. and reinforces many of the trends that we’re seeing today. The research found the meeting online is now by far the most common way for couples to meet. Today, nearly 40% of relationships start online. There’s been a massive acceleration in this trend over the last 10 years due to the rise of smartphone and mobile dating apps like Tinder. Meanwhile, meeting offline at bars, parties or through friends or family has declined significantly. And what’s happening is people meet online? They’re meeting people outside their social circles. The study found that for couples, who met online, nearly 90% met people, who were complete strangers. They were not connected through any friends or family. For me personally, the most important thing to note is that the study found the relationship quality among couples who met online was no different than people who met through existing networks and more traditional channels. We’ve been talking about this trend for a while and this study reinforces what we’ve seen in western markets. We firmly believe this trend has poised to sweep Asian and Middle Eastern markets also, younger people in these geographies are now opting to pick their own partners, and our business will continue to benefit from these societal tailwinds. We can bring our longstanding capabilities in dating to these markets. And we know that we have to do this in a way that reflects evolving technology and online behavior, and most importantly being cognizant of regional and cultural differences. This is why we’ve been increasing our focus on Asia, which if you recall from last quarter, represents roughly half of our total addressable market. Let’s turn to Slide 3. On this slide, you will see it and we’re taking concrete steps to execute on our global growth strategy. I’ll cover how we’re building and investing in new brands and extending our existing brands. Four years after requiring Pairs, it’s now become the market leader in Japan. The Pairs team has accelerated growth and growing steadily as category stigma rose. In fact, growth at both Pairs and Tinder are significantly outpacing the competition in Japan. We have combined our unrivaled product marketing and monetization expertise with our local teams’ extensive knowledge of this market. The senior management team and I just returned from a week in Japan. We were struck by the country’s aging population and low marriage and birth rates, which makes dating and relationship products critical. Less than 20% of Japanese singles are open to the category and we think these numbers will go up, especially as brand and category awareness increase. Pairs has a lot of additional runway and we hope it can have a meaningful impact on the society. Given the strength of our local team plus the growth opportunity we see in Japan, we are extending the Pairs franchise by launching a new digital product called Pairs Engage. This new product will leverage technology to serve the local matrimony market than it’s historically been conducted offline and physical stores. We believe we can offer a more efficient and less expensive service geared to those who are highly motivated and want to get married within a year. Most people on this call are in the U.S. and we don’t really have a comparable matrimony market here. In Japan, however, we estimate the matrimony market is already a $0.5 billion and we believe our new product and capture share of that market. A move like this could disrupt more traditional matrimonial players. This is one more way that Pairs team can provide real value for Japanese singles. Moving to the right side of the slide, we bought out existing investors and made a majority investment in a small app called Harmonica. Harmonica was developed by a team of entrepreneurs based in Cairo, Egypt servicing that market. They saw an opportunity to leverage technology to enhance the match-making process. In fact, the CEO was influenced by watching his friends and his family, go through the traditional arranged marriage process. He wanted to create a product for a young and modern audience that still respects local traditions and cultural norms. Young people want to meet others with similar backgrounds and values. The shift is now they want to choose their partner versus having their partners chosen for them. Essentially, the CEO created an app that someone like his sister could use. It’s clear that young single Muslim audience is a massive in growing market. There are 1.8 billion Muslims in the world. This is 24% of the world’s population is expected to grow by more than 70% in the next three decades. And today, dating products don’t adequately address their needs. And it’s important to work closely with entrepreneurs and a local team that truly understands the challenges singles in these regions are facing. Harmonica gives us a great base to build on and it enables us to better serve to 33 countries throughout Asia and Middle East that have large Muslim populations. We brought on all 12 Harmonica employees and plan to leverage our resources and our knowledge to help the team in Cairo further develop their product and scale their business. So, the business is small today. This local approach is similar to what we did in Japan with tremendous results. There is no denying the opportunity in front of us across Asia, the Middle East and North Africa. We’re moving quickly to ensure that we capitalize on this opportunity as the market evolves. Let’s turn to Slide 4, it talks about Tinder. We rolled out a number of monetization features at Tinder, the last few years. As we mentioned on the past few calls, a big priority for us in 2019 was to optimize our existing features to drive revenue growth. Tinder’s performance this year highlights just how impactful these sometimes imperceptible changes can be on a platform of Tinder scale. These changes fall into three main categories; first, improving the recommendation engine to drive more engagement for all of our users; second, bringing more sophistication to our approach on PayWalls and pricing. And third, improving where, when and how we merchandise Tinder goals. As a result of these changes that we’ve been able to increase subscriber additions and accelerate revenue growth beyond our prior expectations. We highlight features our users find valuable and by doing this, more users choose the more feature rich and high priced Tinder Gold subscription package. Optimizations at Tinder could be a never ending process just like at our brands that have been around for more than 20 years. I’m confidence we’ll continue to improve the Tinder platform to drive continued growth. In addition to all the wins we’ve achieved on the product optimization front, we’ve also introduced a few new consumer facing features let me go into. Some of these features are unique to Tinder, because unlike any product in the category, Tinder has a global audience. First, let’s discuss Tinder Lite. For some members of our global audience, the cost and speed of data is a big concern. Tinder Lite will run faster, consume less battery and reduce network usage by about 20% lowering data costs for users. It also is a drastically smaller app to download in the first place, which again, reduces data costs for our users. We’ve rolled it out on Android at Vietnam and we’ll be rolling it out across Southeast Asia over the coming quarters. In addition to Tinder Lite, we introduced a credit card payment option on the android app at Tinder in Q2. Most of our other brands as well as our competitors offer users the option to use credit card payments on android and now Tinder is doing so well. To roll this out, we first had to build a web-based payment infrastructure to be able to accept credit card payments. We did the work, because we believe it’s important to provide users with choice of payment options. Let’s move to the third image on the right. We also launched Tinder Traveler Alert for our global LGBTQ users. We are by far the largest app to launch this type of warning to protect users in nearly 70 countries that still have discriminatory laws criminalizing people, who are LGBTQ. Whether you live in one of these countries or are using Tinder while you travel, this one of the many steps that we’re taking to protect our users around the world. It’s been a busy quarter at Tinder. We’ve also launched two new monetization features. Super Boost is a feature we think has particular appeal to a member, who is a bit less price sensitive and is willing to pay to increase his or her activity on Tinder. Read Receipts is another a la carte feature we introduced. We knew users would find this feature valuable based on learnings from our other apps. These a la carte features will help drive ARPU and revenue. Before I wrap up the Tinder section, I want to emphasize one point. We’ve talked a lot about Tinder monetization, but delivering a fun, free and effective base experience for all users on Tinder remains critically important and it’s what fuels, stickiness and morality. We expect to continue to drive growth over the long run by both innovating the free fun experience and introducing new features that provide an enhanced experience for those willing to pay for them. Tinder demonstrating the ability to deliver what young singles want. The team is hard at work evolving the product to ensure it remains the unparalleled choice for this global audience and digital natives. On Slide 5, we highlight OkCupid, which is undergone wider turnaround over the last 24 months. After a product revamp in late 2017, OkCupid has executed successful marketing campaigns and monetization efforts throughout 2018 and into this year. This is led to OkCupid for reinvigorating revenue growth in 2018 and they’re on track to do it again, this year. The OkCupid team is now diligently exporting the brand to market outside the U.S. targeting geographies, where they have seen some early organic traction. Their first foray with India in late 2018, where they localized parts of the product and deployed a modest amount of marketing dollars. This increased focus in India led OkCupid as quickly surpassing both local and global players, who are spending significantly more in marketing. Given OkCupid’s momentum, we’re ramping, marketing spend and launching OkCupid first ever brand campaign in India. The campaign is focused on young Indians, who want to take charge of their lives, including finding their future partner. Take a look at the image on the far right. The tagline, Find My Kind is juxtaposed against the arranged marriage newspaper ads, which feature religion, family background and appearance. OkCupid is focused on Match people beyond just appearance and family background and emphasizes what truly matters. Based consumer testing, we think this magic message is going to really resonate. The campaign goes live this week. In addition to OkCupid’s efforts in India, we see an opportunity in other global markets. We believe the team can replicate this playbook to expand into additional international markets in the coming quarters. Let’s turn to Slide 6. Hinge continues to have excellent momentum with strong user growth in the U.S. and in key international markets. Global downloads in the second quarter increased more than three times year-over-year. Hinge is quickly becoming one of the top dating apps in the U.S. and the UK with strong popularity among younger, more serious daters. They value Hinge’s in-depth, yet modern product experience. We know that the Hinge users are looking for serious relationships and to ultimately get off dating apps. That’s why Hinge’s new tagline Designed to be Deleted is resonating with consumers. This quarter Hinge is launching a big marketing campaign, which we expect to drive accelerated user growth. Marketing creative that supports the tagline designed to be deleted and emphasizes higher relationship intent will be seen in digital channels and offline later this month. The marketing campaign follows organic press coverage that Hinge received thanks to the presidential candidate Mayor Pete Buttigieg who met his husband on Hinge. This is increased national attention on the brand and provided more of both to the already strong growth we’ve seen. Moving to the right of the slide, the match brand continues to evolve its product and improve customer satisfaction. It’s on a relentless mission to provide a premium experience both in price and service for relationship minded singles in their 30s and 40s. in the second quarter, Match launched a distinctive new feature called AskMatch, where subscriber could act as a live personal dating coach. We know that for singles looking for relationship, some of the ups and downs of dating come after the match with someone and take things offline. This is the first time, we’re aware of a dating app combined technology with a platform of experts to help users improve outcomes. Feedback from people, who have used the feature has been great. After a session with one of our coaches, the recommend natural friends’ rate goes up by more than 50%. the efficacy of these short that really impactful sessions make us optimistic about scaling the service effectively and differentiating Match. The reduced marketing and math again, in Q2, but we are ramping up brand spend in Q3 to support a fun and edgy new campaign. The new ads feature accessed rebel Wilson and they went live last week. In the ads, rebel hosts a podcast and risks on the trials and tribulations of dating and who knows better how to address the needs of people looking for a serious relationship than Match. This is a great time to build buzz of Match given the past few quarters, we’ve made real strides in the product experience. We believe that it was a truly revamp product, improve monetization and a clear differentiator in askMatch. The brand is positioned well for the long run. To wrap things up, we had a stellar quarter. Growth is accelerating; we’re continuing to connect more and more people in these sparkly to friendships, great days, relationships, marriages, and even families. all the time, we here, if it weren’t for your app, I wouldn’t have met my group of friends in college through Tinder or I never would’ve met my husband, my wife, my girlfriend, my mom wouldn’t have met my stepdad and one of my favorites. I wouldn’t have a house full of kids if I didn’t meet my spouse through your app. These are the stories that we hear every day, whether it’s to meet new people when you move to a new city after college or you want to find your soul mate, and these stories motivate us to develop products that create these meaningful human connections for our users. We’re investing heavily for the future to further distance ourselves from the competition, both here in the U.S. and globally. Finding your person through an app has definitely become more common than even 10 years ago. That said, we think it’s going to become even more mainstream and it’s common for example, as going online to book travel. If I’m right, then we would expect to have many more quarters like this ahead of us and even more importantly, many more relationships to touts. With that, I’ll turn it over to Gary to discuss Q2 financial performance and our outlook.