Mandy Ginsberg
Analyst · BMO Capital Markets
Great. Thanks Lance. Thanks everyone for joining our call to review the company's best results since the IPO back in 2015. We are delivering all time best across virtually all of our key operating metrics and our momentum is fantastic. I'm sure some of you have joined the call to focus on recent external moves, and I'm going to get to that in a few minutes. But, first, I want to focus on the tremendous progress and results that we are reporting this quarter. So let's begin and turn to Slide 4. Tinder remains the primary catalyst for March Group's growth as Tinder year-over-year revenue growth in the first quarter exceeded 150%. This increase in revenue under scores that Tinder is clearly more than a subscriber growth story. We have multiple revenue drivers for this business including subscription revenue, à la carte revenue, user growth and the various ways in which we optimize, how we merchandise and price our features. Our focus is on driving revenue growth, so the mix of these components can and it will shift over time. Tinder is still in the early stages, how sophisticated we can be in terms of monetization and pricing given we only started offering page features three years ago. So there is still room to optimize the various trade-offs between subscriber growth and ARPU to maximize our overall revenue. In Q1, Tinder average subscribers grew 87% year-over-year and added 368,000 average subscribers sequentially. Renewal rates for Gold were higher than we thought which led us to exceed our Q1 expectations the continuous strength in this metric makes it apparent that our users continue to see significant value in Gold. The year-over-year ARPU growth in Tinder in Q1 was the highest we have seen in two years driven by two components. The first and most obvious driver is Gold, which was non-existent in Q1 last year. The second but less obvious component is growth and à la carte revenue from subscribers. On a sequential basis à la carte revenue grew faster than subscription revenue as we have seen a lift in purchases of à la carte features. We're seeing that Tinder subscribers both Gold and Plus are willing to pay for additional features if those features improve the chances to connect with someone. The combination of dramatically higher ARPU driven by Gold and à la carte purchases and strong subscriber growth led to phenomenal revenue growth for Tinder in Q1. Turn to Slide 5, I want to take you through the Tinder products slide. I want to reiterate what I said in the last call. The biggest driver the long-term revenue growth at Tinder are free features that make Tinder a simple fun and useful product creating a vibrant community of users that in turn drives word of mouth. Our monetization features are clearly important and we're going to continue to develop and enhance these but most users on Tinder experience the product for free. And while we are actively in development and about to start testing a new revenue feature that will launch in the second half of the year, the main focus for us is to give our customers more reason to use Tinder and more reasons to use Tinder more frequently. When a provider uses features that make Tinder an integral part of their journey, so Tinder is a weekly part of their single social life. The first example is the Feed. We launched Feed to all Tinder users in Q1, it's our first feature aimed at enhancing the post match experience by delivering a visual experience that helps users spark conversations with their matches. It gives users a better glimpse into the world of their matches, their passion, their personality, the latest adventure, all leading to better conversations and deeper connections. During testing the Feed drove 25% increase in conversations with older matches and a 15% lift in overall conversations. The second area I want to talk about is video. We're currently testing our first video feature called Loops. Loops are user generated two second looping videos allowing users to show off more of their personality than just the picture. Profile pictures are one dimensional and long form videos can feel a bit awkward, but a loop can bring the user to life without that awkwardness. Loops will show the same way pictures do within a profile. They will be in the cardstock as user swipes through profiles and Loops will also appear in the Feed. And then, you can see in the slideshow, the free PR we got when we launched courtesy of Jimmy Fallon, he is definitely not on Tinder, but he had fun with Loops in his monologue. On the last call we also mentioned that we're working on location based features to enhance the Tinder experience in the real-world. The places we go in our daily lives say so much about who we are and what we like to do since obviously where our life happens. The first step of our private journey in the real-world is Tinder places. Tinder places is a new way for users to see potential matches to enjoy the same places they do. Whether it's their neighborhood bar, favorite coffee shop or a museum they love, they can connect to people who love going to the same places they love going to. This leads to higher quality matches and more authentic conversations. We're currently testing this product in a closed beta with a small group of users and three international markets. In the first three weeks we've seen these users go to 200,000 social places. Half of those users who open the app engage daily with places and 96% of users have continued to keep using the feature. This is a good indicator for both interest and sustainability of the feature. It's a completely an user opt-in feature and we have paid special attention to user privacy and control in designing this. We intend to make Places available to all users in these three cities this quarter again it's still in beta. The early feedback is promising and we hope to roll it out globally soon at that point when we officially launched Places we'll share more details about the product. We've also talked about providing women with more control on how and when matches communicate with them. This week we started testing the message first setting. We believe users want the option to choose who make the first move and we're giving them that choice. These examples are a glimpse into the product innovations we are working on. Also I am pleased to announce that we settled our IP litigation against Tantan, which will result in a redesign of their U.S. app and annual royalty payments tied to their U.S. user base. And this announcement reinforces the strength and value of our market leading innovation. Turning to Slide 6, I want to talk through our marketing efforts. Tinder has become an iconic American brand. It's all about the fun and adventure of being single and it's viral growth is really anything -- unlike anything we've seen in the category. The brand had also resonated globally. Tinder is the top grossing lifestyle app in roughly 100 countries around the world and the second highest grossing app globally non-games behind Netflix. This growth was driven primarily by word of mouth. In the past few quarters, we have started to supplement that viral growth with marketing spend in order to capitalize on the momentum and accelerate brand awareness to drive additional user growth. In the U.S., our marketing campaigns focus on college age users by leveraging relevant celebrities and brands. A few examples include Valentine's Day event with Adam Levine and the expansion of our Tinder-U college ambassador program and a March Madness style contest where 64 colleges competed to win a free concert by music star Cardi B. In international markets where awareness is growing rapidly, but it's still lower than the US. We continue an increase awareness by working with globally recognized brands such as Man City soccer team. Through this partnership, we are creating exciting cannot buy experiences for Tinder users around the globe. In India we launched a fun Bollywood style Tinder video that captured the spirit of dating in India and resonated with young urban Indian women. This effort resulted in almost 2 million views in a wave of press. And in Brazil, we hosted a camaraderie Salvador the hottest party within Carnival attended by many of Brazil's most important influencers. Through PR and social media, Tinder reached tens of millions of Brazilians. The growth of Tinder in unexpected markets like India and South Korea are initial evidence of this cultural phenomenon is global in nature, they are still early in developing markets. And you can see from these examples that I mentioned Tinder is not using traditional marketing channels like TV rather celebrity endorsements, brand partnerships and Internet influencers. Even as we continue to expand our marketing efforts, we expect Tinder will remain a highly profitable and high margin business well above any of our other businesses or businesses in the category. Let's flip to Slide 7. So I want to talk about our other businesses outside of Tinder. Despite headwinds in TV marketing efficiency that I've talked about on our last call, our portfolio outside of Tinder remains stable and we see opportunities to invest in product and marketing to drive long-term growth. Match and Meetic have both successfully transition their businesses from desktop to mobile first products leading to big improvements in conversion and engagement. They also remain two of the most recognized premium brands in the U.S. and Europe with a focus on serious intent. In order to continue distinguishing these brands from the competition, it's important we continue to evolve the product and deliver what is truly a premium experience versus alternative in the market. To that and we're going to make the move to increase the value for users of these brands. For example, we're going to enrich the subscription by offering -- by rolling in à la carte feature that we previously charge for, [indiscernible] the subscriber experience by reducing the number of ads and last by increasing customer service levels. These changes are meant to drive word of mouth growth and ensure premium positioning of these brands that have historically relied on traditional marketing to grow. We also see opportunities to invest increasing the awareness of some of our brands to drive their subscriber growth. OkCupid for example ended 2017 with some great product wins materially increasing engagement, conversion and overall product appeal. We amplify those wins in Q1 by launching a provocative marketing campaign in OkCupid markets. We saw a 32% increase in aided brand awareness in New York City and a 13% increase in other test markets. More importantly we saw double-digit registration growth in these markets indicating this is a viable marketing strategy that can help drive top of [indiscernible] OkCupid. We plan to make further marketing investments into positive momentum, which should lead to increased awareness and adoption in the short and long-term. In Japan, our Pairs brand have seen extremely strong subscriber growth and has benefited from the expertise of the Match Group following its acquisition in 2015. We are expanding our marketing spend in channels in Japan and our push in the Pairs brand in Korea. The dating market is still relatively nascent in both Japan and South Korea as compared to the U.S. or Western Europe which bodes well for long-term growth prospects of the business. Okay. Turning to Slide 8. Slide 8 addresses two forthcoming changes to our operating landscape. The first is GDPR and changes in data protection and privacy expectations. We are keenly aware that our customers share more intimate details than they typically share with their broader social network of friends and family. Therefore, we have always considered protecting our users' privacy a top priority at everything we do. And of course, we've been working to be fully compliant with GDPR regulations by the May 25 deadline. Tinder will be applying GDPR standards globally, our businesses that are not subject to GDPR intend to nonetheless adopt similar privacy standards as required under GDPR. We really want to be a leader in protecting our users' sensitive data. The second is Facebook. We started getting inquiries about how changes at Facebook due to the Cambridge Analytica scandal might impact our business. And then, of course, major questions arose in light of Facebook's announcement last week that they planned on increasing their focus on dating. So let's start with Facebook's recent announcement because I know many of you are focused on this topic. First let me say we respect the power of Facebook and its global scale. Their announcement about dating included very few specifics not many details are available for us to analyze. However, we definitely know a few things about the dating and it has helped us assess what we think the impact could be. First and foremost Facebook has been a part of the dating landscape really since inception. We know that people meet their significant other in many ways aside from online dating, cleaning at bars, churches through relatives and through friends and not surprisingly through Facebook. This is a result of introductions from friends and family, of course, but also through a series of subtle features on Facebook designed to introduce new people. In fact, Facebook has over time tried a number of product features to enhance it as a source for dating. You may remember the poke from the early days that faded. There's also a Facebook Graph Search launched in 2013 which allowed users to search for things like single men who attended Harvard and live in San Francisco. And that was viewed at the time as a feature that would disrupt online dating. In 2017, Facebook launched discover people to facilitate connection between people who aren't already Facebook friends and a meet up prompt and messengers showed users people who want to meet up with them. We want to point out that none of these had any discernible impact on our business. We now know that Facebook is going to turn the screw further on the dating continuum including the dating profile, which means users will declare explicitly that they are available to date and invite contact from strangers. I think this point is important. The expectation of overt dating features and apps reflect all the complicated emotions that dating evolves and involves rejection, dissatisfaction, great dates, bad dates, and then, ultimately people churn. We in our category, we have to deal with this by explicitly introducing and promoting dating and their ecosystem. Facebook will have to confront and carefully manage this dating dynamic into their customers' experience. At [indiscernible] Facebook focused on connecting daters through flows in their events and group modules where they probably see some dating related activity already happening. In my mind, it would make sense for them to live a dating focus to that aspect of their experience because that would minimize conflict with their core business. If that does end up being the case then they're not going to compete with what our apps do, just as we don't think bars, churches, friends and family nor Facebook today directly competes with us and impact our dating business. But it's really unclear at this point. Research also says that the vast majority of singles would not want to use Facebook for dating primarily due to concerns with data and personal privacy. But more importantly they don't want to be contacted by strangers on a social network meant for connections with friends and family. This resistance is particularly pronounced among women in the younger demographics. Another strong data point that gives us confidence that Facebook dating is unlikely to have a negative impact on Tinder, which is our biggest growth engine is a striking result of our introduction of SMS sign- up on Tinder last year. Take a look at Slide 8 on the bottom right, before last year our users could only sign-up using Facebook authentication. Within two months of offering Tinder users an alternative to sign-up with Facebook, new users went from 100% Facebook sign up down to only 25% Facebook sign-up. Even though a Facebook sign-up was the first option on the screen and the most frictionless. Said in another way, users quickly and decisively separated Facebook from their dating experience. The data we show for new users sign-up is for North America, but the trend is very similar globally. And additionally, we saw a meaningful lift in new users joining Tinder after providing an alternative to Facebook sign-up. These were likely users who were previously unwilling to connect through Facebook who now saw an opportunity to finally join Tinder. When we asked our users why the aversion to locking into Tinder via Facebook, the answer came back it was simple, a preference not to mix dating with our broad network of friends and family. We often know that in the context of dating intensive community and the brand matters. This is not a utility feature, people want a community of users with similar intent. Dating is so personal and we see people gravitate to brands they trust and they relate to, a 23-year old who just graduated from college is going to use a very different brand than a 43-year old single mom who wants a serious relationship. This is not a category when one size fits everyone, it's never been a winner take all category. On average people use three dating products at any given time Tinder's earned and we believe will maintain its place as one of those three especially among younger users. It took the launch of Tinder five years ago to unlock a huge audience in their 20s and why because Tinder is, its own unique experience representing a sense of adventure and freedom that we don't believe Facebook can replicate especially at the expense of their core experience. The global market for potential daters to connect through technology is very large. Over 600 million people which does include China, of these more than 80% do not currently use dating product largely due to category stigma. We have grown our business by chipping away at the stigma and bringing resisters into the fold. It is possible that Facebook can convince some of the resisters to try dating through technology and therefore they may be able to help break some of the stigma and further expand the category. Given our large product portfolio, we think we could benefit from this. Now turning to the other Facebook question, is it likely that they change operating policies to our detriment? We don't think so. First based on discussions with Facebook we do not expect them to change any policies that relate to us. Second, our biggest dependency was the reliance on Facebook for Tinder log-in but we have effectively removed that method I just mentioned. We don't have much reliance on Facebook for anything else. Our proprietary matching algorithms have never relied on Facebook and now that most people sign-up using SMS most of the profile content is generated by the user. Even for those who sign-up using Facebook, we only receive age, gender and photo, we don't believe that any changes they will make will material impact our Tinder business. We are going to continue to execute at Tinder and on our other products. We have ton of experience in dating and all we care about is delivering a better and better experience for our customers. If we do that with maniacal focus customers will continue to come back and they'll thrive. I'm incredibly proud of the results this quarter and I look forward to continued great performance. And I will turn it over to Gary and he will take you through the financial results and our outlook.