Erik Gershwind
Analyst · Robert W. Baird, please go ahead
Thanks John. Good morning and thank you for joining us today. Also with us is Jeff Kaczka, our Chief Financial Officer. As I typically do on this call, I'll first cover the operating environment which has changed significantly since our last call. I will then turn to our business developments where we continue to see sales growth but at lower levels as a result of the macro conditions, and then our progress on key initiatives where I remain quite pleased with our execution. Jeff will focus on our financial results and provide our fiscal third quarter guidance, and I'll then conclude with an update of our expectations for fiscal 2015 with the perspective on the current environment and the opportunities that it creates for our business. We'll then open the calls for Q&A. I will now turn to the environment. We've seen a significant and swift change in demand conditions since the start of the calendar year. We heard this in a change in tone from many of our customers and saw it in sentiment indicators like the ISM and MBI, both of which trended down through the quarter. Root causes included the impact of the rapid drop in oil prices and softening export demand. As you know, our business has very little direct exposure to the oil and gas sector. There is little doubt, however, that the dislocation in this sector and the resulting uncertainty is currently impacting broader manufacturing activity, particularly in energy producing states. Softening export demand is also impacting manufacturing and heavy manufacturing in particular as exchange rate headwinds have become more severe. In addition, while weather was certainly a factor in the quarter, we believe the broader weakness that we're seen is more than a temporary disruption. With respective to the pricing environment, conditions remain quite soft due primarily to the lack of commodities inflation. A number of our suppliers did implement small price increases, and we were successful implementing a modest mid-year price adjustment of our own at the beginning of January. Turning to our results, the slowing demand environment resulted in lower than expected organic growth which came in at 6.8% for the quarter. As you can see from our monthly numbers, growth rates were solid in December, improved in January, before dropping significantly in February as the environment deteriorated. Breaking out the total growth rate, our base business performed above the company average in the high-single digits for the quarter, but like the total business, it slowed significantly in February. Large accounts comprised of national accounts in government continue to grow at a double digit pace well ahead of company average and indicative of share gains in these areas. Our core customers on the other hand lag the company average for the quarter and saw a more pronounced drop in growth rates in February as the environment worsens. We've begun to see some large accounts pulling work in-house that has been subcontracted out. As a result of all of this, customer mix remains the gross margin headwind. As for CCSG you may recall from our last call that growth was approaching mid single digits at the end of the first quarter. The combination of the slowing demand environment, weather-related disruptions, and the impact of foreign currency on the CCSG Canadian business resulted in the growth rate falling through the quarter and coming in roughly flat the prior year. Although these challenges are in line with overall industry results, they slowed the recent momentum we were experiencing in the business. We continue to execute on the three growth levers that we've outlined for you including service improvements, sales force transformation, and cross-selling. Service improvements are going according to plan, and we're pleased with the resulting enhancements. Sales force transformation efforts are largely behind us as we move past the roughly 30% turnover rates of the past year. Turnover is now stabilized, and as a result we've turned intention to sales force expansion which should enhance growth in the quarters to come. Cross-selling remains on a slower ramp than our initial forecasts. We're pleased, however, with the recent trending and the pick-up in average daily sales in this initiative, despite the macro headwinds. We continue to have strong conviction around this program, and we're generally around the CCSG business. Despite the overall slowing growth rate in the fiscal second quarter, we continue to see traction from our share gain programs, both vending and e-commerce remains strong as our customers continue to leverage our technology platforms. E-commerce reached 55.4% of sales for the second quarter as compared to 51.8% a year ago and 54.5% last quarter. Vending continued to add roughly three points to our growth rate, and we also added approximately 30,000 SKUs to our web offering and now have roughly 900,000 available online. Continued growth in these areas bodes well for future share gains. We added roughly 2% to our sales force headcount in the first half of the year, and we remain pleased with the performance of our new classes of sales associates. This 2% reflects a flat sales headcount for the second quarter, which is a function of two factors, one is the timing of our hiring and two is our decision to temper sales hiring just slightly. As of now, our trajectory is to increase sales headcount by around 6%, a bit below the 8% to 10% range we previously provided and that could change further either up or down as we assess changes to the environment. I'm also pleased with our execution on gross margin. On the last call we highlighted that we saw a sequential stabilization on the horizon for our second and third quarters. This was largely a function of sustainable counter measures on both the buy side and the sell side of our business. Execution of these programs has been strong. As a result, our second quarter gross margin came in at the high end of our range, and we're projecting that stabilization to continue into the third quarter. Looking now at sales, since the second quarter ended, we have a full month of fiscal March and two selling days of fiscal April under our belts. We posted ADS growth of 1.9% in our fiscal month of March, which includes a holiday impact that based on our estimates reduced March growth by roughly 150 basis points. The environment in March was similar to February with lower growth that was most pronounced in our core customers. National accounts and government continue to grow at rates well above company average, although we have seen some moderate declines in growth rates there too. Finally, CCSG trending was consistent with February and roughly flat. All of this is reflected in our fiscal third quarter guidance and illustrates the change in market conditions as more than just the temporary weather related headwinds. Before I turn the call over to Jeff let me update you on our executive searches for a new CFO and Chief Customer Officer. Both are progressing nicely. We remain committed to getting the right person in each seat and to now rushing the process. With that I will now turn it over Jeff who will cover our financial results in greater detail.