Brett Ponton
Analyst · FTI Consulting. Please go ahead, ma'am
Thanks, Effie. Good morning everyone. I’m excited to be here with you on Monro's second quarter fiscal 2018 earnings call. Since joining Monro in August 1, and now officially taking on the role of CEO earlier this month, I spent a considerable amount of time with both senior leadership and our team in the field. I've had the pleasure to visit our team members and customers at over 80 stores across our markets, as well as spend time with our team members in our wholesale and commercial locations. My time in the field has underscored the positive view I have at Monro when I decided to join, a unique business model in an attractive industry with strong competitive advantages and significant room for growth. That's not to say we don't face challenges as our flat comps in the second quarter highlight. We along with the rest of the automotive aftermarket service space faced near-term headwinds from the car [parts] [ph], weather and pressure on our consumer. Regardless of when these headwinds subside, I am very confident that there is significant room for improvement at Monro that is well within our control. Today I’d like to share with you my initial assessment and our strategic priorities, as well as my view on the quarter and full-year guidance. Then I would like to turn the call over to Brian D'Ambrosia for a more detailed financial review of the quarter. Let me start to what I see as the strengths of Monro's business model. The company scale and the benefits that come with that were part of the reason I joined the company. With over 1100 owned stores and 107 franchised locations concentrated across 27 states, Monro has grown into one of the leading automotive service and tire companies in the country in what continues to be an extremely fragmented market. Monro's scale has enabled the company to become a cost leader in the industry and has brought an unparalleled import program across both parts and tires has driven double-digit operating margins for the company, and one of the broadest tire assortments in the industry. I'm committed to maintaining this cost leadership which will be an important component of driving organic growth. I'm also very excited by the enormous opportunity to continue to expand Monro' store footprint both in new and existing markets. As demonstrated over the last several years, Monro has built a strong competency with respect to disciplined acquisition and Greenfield growth. We have a dedicated corporate team with deep industry relationships that have done a nice job over the years, identify and executing on highly accretive bolt on acquisitions and Greenfield opportunities. I’m confident that this team along with my own experience grow in three automotive service formats can continue the successful execution of the strategy. Where I am most enthusiastic is about is the opportunity to apply the expertise I built in marketing and store operations across my 20 years in the industry. Based on my time in the field, I believe there is a real potential to strengthen our in-store execution and by doing so drive traffic back into our stores. Over the past few years, traffic has been a challenge. I believe by providing customers with a good and consistent overall customer experience, we can drive better customer retention which will ultimately lead to our objective of achieving higher customer lifetime value. This will enable us to deliver sustainable growth in comparable store sales which is Monro's biggest incremental earnings driver. Much of this can be accomplished by leveraging the company's current assets, as well as targeted investments in new technology. In order to meet these objectives I have identified five strategic areas of focus I would like to share with you this morning. The first centers on our store operations. We want to establish a standard in our parent store layout, merchandise strategy and in-store experience so that every store across our chain can offer the same best-in-class customer service you should expect when you come to one of our stores. That starts with simplifying our selling approach. So there is about consistent and professional across our store base. We also have the opportunity to improve our conversion especially as it relates to our ticket by optimizing our product mix with a clearly defined merchandise strategy across good, better and best product and service options. For tires, that means making sure we are relevant to all consumer price segments by leveraging our tire brand portfolio while optimizing our pricing strategy. This is supported by better in-store and online merchandising, as well as executing our customers on their tire options. For service, that means better use of our CRM database specifically leveraging what we know about our customers vehicles, their buying habits, and OEMs maintenance tables. That allows us to educate and offer customers that come in for routine maintenance, the appropriate and timely follow-on service or parts replacement according to OEM guidelines. We've already begun a comprehensive analysis across our products and service offering and will use our findings to develop our go-forward merchandise strategy and refinement of our selling approach. Our second area strategic focus is on our marketing efforts. I believe we have a significant opportunity to improve the way we engage with our customers. By further leveraging the immense amount of customer information we already have in our CRM database, I believe we can be more productive with our marketing dollars by using these data-driven insights to deliver the right message with the right product and service offer to our customers at the right time and by so doing drive higher customer retention rates. These customer retention efforts will be better supported by the initiatives we've already started including the drive card loyalty program. Our customer acquisition efforts will be supported by reallocation of our marketing spend to higher ROI channels such as digital. Additionally, I believe we should be putting forth the marketing message that more holistically encapsulates the broad range of our service offering, and by doing so allows us to stay top of mind with consumers when choosing a location to have their car serviced. Our third area of strategic focus is on our field team members. Over the last 90 days I have had the pleasure to meet many of our very skilled and hard-working Monro teammates. We want to ensure that all 7500 team members receive the best training in the industry. We also want to be able to attract and retain the best and brightest and to do so we want our team members have a clear path for advancement. To do this, we will leverage technology and implement a learning management system for our teammates capable of delivering efficient online management and technical training. As we've seen with the increased adoption of technology, vehicles are becoming more and more complex, a trend that will certainly continue. We believe this will increasingly drive consumers to outlets they trust that are also convenient continuing to shift from DIY to Do-It-For-Me market. Our scale allows our technicians to be on the cutting edge of these changes and with an enhanced training program, I believe these are trends that we can capitalize on. Our focus on our team members also extends to our staffing model at the stores. I see an opportunity to optimize the staffing and scheduling process which is currently done by hand by investing in technology to assist the store management and achieving the right balance of labor across our stores. We also want to provide managers with the right tools to evaluate and manage their store performance including comprehensive dashboards. To be clear, I believe Monro is already a very lean organization. Therefore we believe these systems will not necessarily reduce our absolute payroll but rather maximize the dollars we already spend so their business model remains lean and scalable. Turning to our four strategic focus area and looking beyond our store footprint, we are working to deliver a true omni-channel experience to our customers, one that allows them to view and purchase available tires online and seamlessly make an appointment for installation at a nearby Monro location. We believe this will better position the company and an fast-changing aftermarket landscape. Many of you've asked me how susceptible Monro is to online competition. We believe the service component of our business in the apparent immediacy that is required isolates us to a higher degree than other companies in the broader aftermarket space. We are in the need business. Customers come to us when they require immediate repairs and maintenance. This is underscored by the fact that the majority of Americans, their vehicles are the second most viable asset they won for they turn to technicians they trust. So for the small percentage of consumers who currently buy their tires from an online seller, they still need to have them installed to ensure that their vehicles are safe and they're getting the full benefit of their investment. That requires tires to be properly mounted, balanced and aligned with the right tire pressure using a monitoring system calibrated to their vehicle. This requires equipment and skills that most consumers simply do not have. As most of you know, we already have relationships with online tire sellers as one of their preferred installers. These installations are very profitable with the high average ticket that is comparable to our corporate average, and just as important half of the customer sent to us from these online sellers are new to Monro making this an important traffic driver. Once these customers are inner stores for their entire installation, we're able to inspect their vehicles, offer any additional needed services, and add them to our database so that we can engage with them through our new CRM system with the goal of building long-term customer relationships. Turning to our fifth and last area of strategic focus acquisitions. I believe that by achieving improvement in the four areas I mentioned, we are building a stronger and more easily scalable business model one that will drive more efficient acquisition integration, and ultimately higher levels of ROI. Having said that, we're not taking our foot off the gas when it comes to our pursuit of bolt-on acquisitions. We are continuing to build out our acquisition pipeline which remains robust with more than 10 NDAs on opportunities ranging from 5 to 40 stores. We are also applying the same discipline approach to acquisitions that has become a strong competitive manager of Monro. As the company previously discussed while the potential for tax reform is deferring the completion of larger transactions, the challenging dynamics in our industry are creating significant opportunities for smaller deals that we are currently pursuing. As you can see, we have a good amount of work to do but a solid foundation in which to build upon. To be sure though, these initiatives will take time to roll-out and we will not see improvement overnight. I believe enhancement in these areas are needed as Monro enters its next phase of growth, but I believe many of these initiatives can be executed by better utilization of our existing assets and by reprioritizing our capital investments. Therefore a lot while there may be targeted increases to our capital expenditures to support our strategic initiatives, we do not expect to see a significant change to our company's investment profile. Over the next few months we will be continuing our assessment and research on the areas I've mentioned. Based on these results, we will develop detailed action plan to be a thoughtfully rolled out across the organization. We look forward to providing more information on our assessment and these go forward initiatives once they've been finalized. Now let me briefly discuss our second quarter results. Our comparable store sales when excluding Hurricane Irma's impact was about flat. This was a deceleration relative to our first quarter and was below our expectations. As was the case last quarter, negative traffic was offset by higher year-over-year ticket. Additionally, our southern markets slightly outperformed our northern markets, however within our northern region we did see positive comparable store sales in our mid-Atlantic markets which was offset by continued weakness in our Midwest region. Turning to our sales by category, we experienced positive comparable store sales in our key service and repair categories with notable increases of 6% in brakes, 2% in front and shocks and exhaust and flat counts for alignments which was the first positive data point for alignments following five consecutive quarters of comp declines in this category. However, this was offset by weakness in our maintenance services category which was down by 2% year-over-year. Our tire business saw a decline in comparable sales of 2%, the result of a 4% decline in tire units partially offset by a 2% increase in ticket. We believe that softness in tire units is in line with negative trends impacting the industry demonstrated by the fact we continue to see off invoice rebates from tire manufacturers in reaction to lower industry-wide tire sellthrough. Despite lower unit sales, retail tire pricing across the majority of our markets has remained stable, a trend we expect will continue. Comparable store sales were positive in the first two months of the quarter and turn negative in September led by continued declines in our tire business. The softness has continued into October with quarter-to-date comps down approximately 3%. In light of these lower than expected results, I believe it's prudent to take a more conservative approach to full-year guidance that is based on the current run rate and does not speculate on weather. We are now guiding the midpoint of the comparable store sales guidance range for the full fiscal year to be flat excluding the benefit of the 53rd week compared to our previous guidance for a 2% increase. This guidance is based off our current run rate and implies that weather conditions for the upcoming fall and winter months be similar to the mild conditions Monro experienced last year. The incremental deleverage on our fixed costs has result to lower topline expectations has reflected in our reduced earnings per share guidance which Brian will review in more detail in a moment. While weather is and will remain a large factoring quarter-to-quarter and month-to-month performance, my goal is to be able to drive enough incremental traffic to our stores over time where it is not a leading factor. As you also likely saw in this morning's release, we have decided not to provide detailed earnings guidance for the third quarter. My focus along with the rest of the executive team is been on our strategic priorities and not on predicting short-term results particularly as we lap significant variability in month-to-month comparable store sales in both the third and fourth quarter of the prior year. The largest swing was in December 2016, which saw an increase in comparable store sales of 15% followed by a decline in January of 12%. For these reasons we’ve taken a longer term view with respect to our guidance. Before I turn the call over, I want to take this moment to say that our thoughts are with those affected by the hurricane in Florida, Texas and Puerto Rico. While we had a fair amount of store closures in our Florida market, as an organization we were relatively unscathed by Hurricane Irma. I'm especially proud that quick response of our field team members to help in their communities, I would particularly like to thank our tire choice team together with our teammates and the corporate office immediately set up an Irma relief fund to help their Florida neighbors. With that, I would now like to turn the call over to our Chief Financial Officer, Brian D'Ambrosia.