Selim Bassoul
Analyst · Jamie Clement, Macquarie. Your line is open
So I'm going to answer. Jamie, it is a fabulous question. It's something that I wanted to present, to talk about it a little bit. So let's talk about Viking and then I will go to Foodservice. So on the Viking side, people buy Viking because of its looks. It's very different than Wolf, Subzero. It's very different than Thermador. And one of the things that we continue, and I'm going to share with you some of the awards that we've gotten in 2015 alone, we continue to upgrade. So we beefed up the handles. We beefed up the looks. We kept the integrity, and that's what makes Viking unique. If you get a Viking product in your kitchen, you still looks better than anybody else if you want that commercial looking design. If you want a slick urban look and you want modern transitional, Viking is not your cup of tea. You're going to go to Emele [ph], you're going to go to Agagino [ph]. We're not into that business. Our core customers want that look. And what happens is literally we continue investing in that design integrity that Viking has always had. Now, as the quality gets better, we're going to stay away from people discounting, which is surprising to me that in both Foodservice and in Residential, people, I don't know if it's the upper management or because they do not really man the stores that we do, I see discounting that doesn't need to be. So I give you a great example. A friend of was building a project – is building – not was building, is building a project in the Caribbean. It's a timeshare type of project. He had the first project. It's all Viking and even before we bought Viking, had always bought Viking. He had no issue with it, at least there, because they were supported and not used heavily and it was done almost 10 years ago, so it was when Viking was producing good products. So he decided in the second project to buy Viking and now that he knows me, we have a relationship, he's a friend, he has more reason now to buy Viking, well our competitors came in and offered him – remember, it's in Caribbean that means you have to create warranties, service, you have to ship it. So direct from competitors, they went, and it's a top competitor of ours. It's a good brand. It's not a second tier. A top tier, which I consider a very good brand, offered them, compared to our price, 30%-plus. Okay? So he called me. He says, "Selim, what do I do?" I said, "You should buy my competitor at 30%." He says, "But, Selim, in my first project, I have Viking. In the second" – I said, "No, no. Stan, go and by Subzero at 30% because I will not even discount." And I will give you perspective. In Foodservice Middleby bucked the trend early on 15 years ago in year 2000. When I became CEO there was a lot of pressure on me to discount and we said no. In 2009 when the recession came all our competitors and one of them right now who you all know my number one competitor is out there giving things away. The year are trying to bring business in light of the strategy that they have to do next year to shore up their business by discounting heavily despite the fact that they have great brands. So I don't do it. I won't allow to do it and I'm going to give you a testimonial to that effect. Seven years ago a big pizza chain hired a supply-chain executive. So the first thing this guy came because we're exclusive with that chain, almost – not exclusive but toward 90% of their business. They decided to – they get an offer from a competitor that at the time was substantial. So they didn't want to ask me, they didn't ask me to match the price but they said, "Selim, we would rather stay with Middleby Marshall, would like you to reduce the price to meet that price at least half way. We know Middleby Marshall is better. We have it in the system." I said, "No." We're not in the game price. Go and do that. So ultimately they made a decision to switch their domestic business, not their international business, their domestic business because that manufacturer could not support them internationally. So we kept the international business. We lost the domestic business. So a year ago they decided to come back to us. Why? Because over the five, seven years they realize there's a cost of ownership was a lot bigger, higher than the discount they got up front. And they realized that Middleby in those five, seven years in the domestically they did not benefit from the speed of cooking, from our ability to create a better bake, a better pizza, and ultimately they came back. Now it helped that their CEO came from the international market and never switched. And went back and scratched his head and said, why? And now they've come back and they were here this week testing our latest technology and they are rolling out our latest product that's rolling out our latest product that's rolling out again at that chain. So over time, we're going to lose orders because everybody's tempted by such a price discrepancy. Nobody is coming to me and saying, "Selim, I'm losing an order for 3%, I'm going to walk away." It's usually over 25% to 30% difference. And many of our customers have come back and say, "Selim, we know you're the most expensive, but we stick with you because of your service, of your innovation, of your solution, and what you provide." And this is why if you look at us and our competitors in foodservice, they don't carry the margins we do. They are always packaging, doing something, and I've seen that in residential and we're now bucking the trend and saying no. And that most probably has cost us orders this year because people are trying they don't know us. They don't know Middleby, and they are trying to test my resolve and saying, well, I can't believe that Middleby is not going buckle down. So there have been projects that were all Viking, a building project, and they come back to us and say we want another 20%, 25%, and we say, no, sorry; we're not going to give you that price because we're not going to discount the brand. And with time, you're going to realize as Middleby infuses that technology, your customer is going to come back to you. And our technology is so differentiated on Viking right now, Jamie, that you cannot ignore it. Our [indiscernible] our ability to be the way you can now categorize your food in the refrigerator. It is amazing, amazing. Our ranges, our burners, our ovens, we are the only basically true technology from commercial on all our ovens, whether it's a range oven or it's a wall oven that has zero preheat, zero preheat. We continue introducing technologies in terms of cleaning the oven, in terms of the way, how fast we boil water and how fast we create even-bake. Remember, this is our technology. This is what we do for a living. And I remind people that chefs are more demanding than any home chef because they make money off our equipment. And we're trying to take that technology back. So the trend is in our favor, and now people are starting to realize that Middleby – it took some time to realize that Middleby is infusing so many technologies in what we do. So price point, I can't – after all those years, our competitors haven't copied us. In foodservice, they remain a lot less price than we are. And you know what? They have great brands. And no one to discount their brand. And in some cases they have some good technology, but they are not disciplined the way we are on pricing. And you know what? Some customers who are always – and I look at that, some bidding customers that are always bidding have never been customers of Middleby. And they are not great concept. So I will tell you there's not a single great concept out there. I will tell you that every winning concept in fast casual have never come back and said, "Wow, you're 30% higher I'm not going to buy your equipment." So I name all the winners, Dunkin' Donuts. I win Five Guys. I win – I have Chipotle. I ask all those customers who have used us who are number one in that concept they use us. Price is not an issue, because they need the solution and innovation. So, Jamie, I hope I was able to answer your question.