Good morning and welcome, everyone, to loanDepot's Second Quarter Conference Call. All lines have been placed on mute to prevent any background noise. [Operator Instructions] I would now like to turn the call over to Gerhard Erdelji, Senior Vice President, Investor Relations. Please go ahead.

Good morning, everyone, and thank you for joining our call. I'm Gerhard Erdelji, Investor Relations Officer here at loanDepot. Today, we will discuss loanDepot's second quarter results. We are excited to share our financial results and other highlights of the quarter with you. Before we begin, I would like to remind everyone that this conference call may include forward-looking statements regarding the company's operating and financial performance in future periods. These statements are based on the company's current expectations and available information. Actual results for future periods may differ materially from these forward-looking statements due to risks or other factors that are described in the Risk Factors section of our filings with the SEC. A webcast and a transcript of this call will be posted on the company's Investor Relations website at investors.loandepot.com under the Events and Presentations tab. On today's call, we have loanDepot, Founder, Chairman and CEO, Anthony Hsieh; and our Chief Financial Officer, Patrick Flanagan, to provide an overview of our quarter as well as our financial and operational results, outlook, and to answer your question. We are also joined by our chief capital markets officer, Jeffrey DerGurahian; our Chief Analytics Officer, John Lee; and our Chief Revenue Officer, Jeff Walsh, to help with any questions you might have after our prepared remarks. And with that, I'll turn the things over to Anthony to get us started. Anthony?

Thank you, Gerhard, and good morning, everyone. I'm pleased to be with all of you on the call today. Thank you for joining us. I look forward to sharing my comments and answering your questions. What was in 2020, arguably the strongest mortgage market in the history, fueled by the unique circumstances of the pandemic, ended in the second quarter of 2021. While other see headwinds, we see opportunity because loanDepot was purpose-built for this moment in time. This is precisely what a diversified, at-scale marketing powerhouse like loanDepot will shine. Our model was designed to capitalize on this changing landscape. And we are continuing to increase purchase volume, aggressively recruit loan officers, launch new joint ventures and new product offerings like the loanDepot Grand Slam, all while focusing on operational efficiencies and investing in our technology backbone. Based on data from the Mortgage Bankers Association, our model is succeeding as evidenced by the growth of our market share over the past year. It took us 10 years to grow to 2.3% market share and just one additional year to get to 3.3%, leaving 96.7% of the market for us to go after in the future. In the same time period, we also achieved year-over-year and quarter-over-quarter increases in customer impressions and contacts as a result of our powerful data science and machine learning models that dramatically widened our top-of-funnel marketing reach. It's easy to do business and look attractive when interest rates are low, volume is high and margins are fat. However, when markets shift, weaknesses are exposed. When interest rates rise, originations shrink and margins vanish. And that's precisely when we gain market share with our scale, brand, and diversified origination model. Companies that like brand, technology diversified reach, and a suite of service offerings will not be…

Thanks, Anthony, and good morning, everyone. We are coming up on our six-month mark since our IPO in February, and I'm both excited and proud of what we've achieved during this short period of time as a public company, thanks to our continuous hard work and commitment of Team loanDepot. This quarter, we reported total revenue of $780 million, diluted earnings per share of $0.07, and adjusted diluted earnings per share of $0.18, reflecting lower loan origination volumes and gain-on-sale margins, which is reflective of the overall industry reality. So in the second quarter, loan origination volume was $34.5 billion, a decrease of 17% from the first quarter of 2021. Our Retail and Partner strategies delivered $10.4 billion of purchased loan originations and $24.1 billion of refinance loan originations during that period. Our retail channel accounted for 81% of our loan originations and our channel partner accounted for 19% of our loan originations. The consistent contributions across both channels signify the strong customer and mortgage broker relationships we have built over time as well as the effectiveness of our innovative mello technology platform to underwrite, process, and fund mortgage loans originated to both in-house and with our partners while delivering the exceptional customer experience. Our rate lock volume of $42.1 billion for the second quarter resulted in quarterly total revenue of $780 million, which represented a decrease of 41% from the first quarter. The decrease in revenue is a result of the broader trend in the mortgage industry, that's leading to lower industry loan origination volumes and gain-on-sale margins. Our total expenses for the second quarter of 2021 decreased by 14% from the first quarter of 2021, primarily due to lower variable expenses on loan origination volume and IPO-related expenses incurred in the first quarter. We also implemented cost-cutting initiatives,…

Thank you, Pat. So, before we turn to questions, I just want to take a moment and say that I'm proud of the team and our results this quarter. As proud as I am of all loanDepot has accomplished and as confident as I am about what loanDepot and our affiliated companies will deliver, we will never be a company that is satisfied or one that rest on our laurels. We remain very focused on our strategy of offering even more adjacent non-mortgage real estate-related services that will serve our customers through every stage of homeownership journey, providing our customers with robust choices and an expansive set of products and services through our proprietary technology, powerful data, and analytical capabilities and exceptional service, how we will continue to win. loanDepot is uniquely suited to reimagine the home buying and selling experience, and thanks to its top-of-the-funnel marketing and customer acquisition power, diversified loan origination strategy, proprietary technology and ancillary services. Our assets and capabilities are some of the most sophisticated and diverse in the industry today. We also continue to use our collective wisdom, relentless drive, and unending curiosity about what is possible to delight customers and employees, diversify our offerings and subsequently, our revenue stream and deliver shareholder value. During our initial public offering earlier this year, we told you we will continue to focus our long-term vision in growing our brand, investing in our technology and aggressively recruiting loan officers as we continue to grow our market share. Our results this quarter demonstrate our commitment to those principles and you'll see us continuing to then deliver on those promises in the quarter and years to come. Now with that, we are ready to turn it back to the operator for Q&A. Operator?

[Operator Instructions] Your first question comes from the line of Doug Harter from Credit Suisse. Your line is open.

First off, just hoping you could talk a little bit more about how gain-on-sale margins have progressed kind of throughout the second quarter into July?

Sure. Thanks, Doug. This is Pat. So as we stated in the range of guidance that we provided between 245 and 295, we have seen a recovery in June and July for – because the -- by the combination of factors, including expanding our product offerings. And we're confident in that range that we quoted, and we've seen a significant recovery in July and that I think that it's also representative of our multiple channels, both partnership and retail, allowing us the flexibility to offer different products at higher margins.

Great. And then, can you just talk about how you're seeing consumer response to these lower rates and thoughts as to whether we're starting to see refi burn out at this level of rate, kind of putting that into context of where we are today?

Doug, it's Anthony. So I think there's a couple of questions there. First, with interest rates reducing a bit over the last month or so that we have seen an increase in refinance demand. But more importantly, the company has shifted some of our marketing toward our non-rate and term refinance. So those consumers that are less interest rate-sensitive, such as cash out for debt consolidation, home improvement and, of course, purchase lending. So there is just a substantial amount of interest level from our customers. And we are talking to more customers than ever in our 11-year -- our eleven and a half year history. We are seeing that more leads being developed by our brand and our marketing team in our eleven and a half year history. So there's really plenty at our top of the funnel. So this is an expense as well as a margin environment as the industry continues to sort out capacity and how to neutralize capacity, and then ultimately, margins will return. The margins that you're seeing today is very temporary. It always happens during a time of change and we're very bullish on the top of the funnel. The customer demands are still very, very active.

Great. Thank you, Anthony.

Of course.

Your next question comes from the line of Ryan Carr from Jefferies.

Hi. Good morning, guys. Thanks for taking my question. First one is on the guidance. You're guiding up on gain-on-sale for 3Q. I'm just curious, so can you touch on the competitive trends you're seeing in the retail channel and that kind of caused those two key dynamics? And so then is the 3Q guide mix shift, how much of that is a function of an improvement in margins versus mix shift across channels? Thank you.

Yes. We're seeing in the -- this is Jeff Walsh. What we're seeing in the end market retail channel is ability to hold on to margins. And then as we watch the kind of the compositions of our pipeline shift into purchase, we see 31% increase in purchase volume Q over Q and 87% year over year because of the nature of that transaction on the purchase side, our margins are higher. And we're positioned, I think, well to take advantage of both purchase and refi markets. And so whatever the market gives us, the diversification allows us to be able -- to take advantage of either but we're definitely seeing that dynamic of the margin on the retail side.

Hey, Ryan, it's Anthony. Let me just add on to Jeff's comments and provide some context. So this is the start of a trend change and the industry is trying to sort out where the margins should rest on a go-forward basis. And what I'm seeing today is the first of its kind and that is through different models and distribution margins or decoupled. You have one channel that is different from others. I've not seen that before and it would be interesting to see how it adjusts one channel versus another, but it's not sustainable for margins to be decoupled when the industry is selling the same exact product. Now keep in mind that 90-plus percent of the fundings that we're still seeing through the mortgage industry today is fueled by FHA, VA, Fannie and Freddie. So it is the same product with different margin profiles that has been decoupled. All of this is new post-financial crisis, and the fact that countrywide vacated a 22% market share when it fell. So that land grab here and the race for substantial category-leading lenders to mass market share, and we're seeing some behavior that's interesting, but our decouple margin is not sustainable. So we're watching that pretty carefully.

Got it. Thank you. And then just a quick follow up, specifically on the expense side. Your expense cuts for the -- where are you going to see the bulk of those come into play? I know you noted toward the back half of this year, but what about 2022? And so within that, where do you think kind of do you see yourself getting from a pre-tax income as a percentage of volume basis for next year in a more normalized environment?

Yes, Ryan. So where you would expect to see the expense savings in the back half of this year is going to be primarily in personnel expense and it's largely driven by changes in variable cost components and as we mentioned during the IPO process, as we continue to roll out additional technologies, particularly in our fulfillment groups, it allows us to reduce the variable cost and -- of primarily the fulfillment side of the house, reductions in overtime spending as we work through the pipeline backlog and more appropriately staffed with the mix between sales people and processing people. And I think you'll see the continued roll out of technology into the next year and we continue to focus on driving efficiencies out of the business but we haven't provided any specific guidance toward that in 2022 yet, but we're very focused on costs and efficiencies in reducing the volatility around those expenses when we have changes in the interest rate cycles.

Thanks very much.

Your next question comes from the line of Manu Srivareerat from UBS. Your line is open.

Good morning, guys. I'm on for Brock Vandervliet this morning. How is everyone?

We're good, Manu. How are you?

Not bad. Not bad. I just had a quick question on market share. Acknowledging the pressure on volumes that we saw, it looks like your market share in purchase and refi [ph] last quarter. Any thoughts on whether it's the banks who were getting share or whether that's a function of other factors in the industry?

Manu, it's Anthony. So we've grown our volume as compared to last year six months to this year year-to-date six months. We've grown our volume at loanDepot by 110%. And we've grown on the average of 46% for the first 10 years of our history. We've grown market share substantially in the last six to 12 months. A lot of that is the fact that we continue to be very disciplined on a diversified origination channel, arguably the most diversified in contemporary times. We have in-market loan officers, direct lending loan officers, joint venture partners, and mortgage broker partners. And in addition to that, we've been very disciplined on continually and consistently building our brand and our brand recognition. That ultimately helps us drive down customer acquisition cost. So the banks are conceding market share to nonbanks. And I think the non-bank community, you're going to see consolidation continue to happen. The massive capacity buildup of nonbank lenders started in 2009 but I believe in the last 9 months, it has shifted into a market that's going to consolidate. And we certainly are confident that we're going to be a beneficiary of this market that is consolidating while we continue to look for organic builds in all of our channels and as well as continue to be very aggressive on the lookout for any acquisition opportunities.

Okay, that sounds good. Thank you for that color. And, Anthony, many people [indiscernible] comment last quarter, which was that no one would be willing to sell you a dollar bill for $0.90. And so I guess my question is that, any color on how long this excess capacity within the industry can persist? Is this -- are we talking quarters here or are we talking a year down the road?

It depends on where the 10-year will rest. So we certainly got some of that back. And as a result of it, mortgage volume kind of increased because of lower volumes. But we've had some challenges on purchase market because of a lack of inventory. So, we like the fact that there is pressure. So selling dollar bills for $0.90 is a good thing for these companies that have the proper strategy. We don't like giving away earnings. Certainly, that is something that no one likes. However, the value that we create in amassing market share is substantial. So as we provide guidance, which, by the way, I'm against it, but my team very much wants to provide guidance to all of you. And the margin is a reflection of how competitive we want to be. And I know my competitors think exactly the same way. And that is, it is a tool that we can use, I think to -- then temporarily put additional pressure on some of the lenders that cannot withstand that sort of pressure. And ultimately, the total addressable market is massive. The barrier to entry is significant, and we are and on our way to amass more market share over our long-term strategy. So this is very, very temporary. This is a nine-inning game, and we are in the bottom of the first inning, and there's a long, long ways to go.

Got you. Appreciate the color. I do -- I won't say that I appreciate the guidance as well. Thanks for the time this morning, guys.

You're welcome.

Your next question comes from the line of Kevin Barker from Piper Sandler. Your line is open.

Good morning. Thanks for taking my questions. In regard to the gain-on-sale guidance, I just wanted to clarify that is on pull-through weighted gain-on-sale margin, right, not the stated 2.20 gain-on-sale margin. Could you clarify that?

Kevin, that is on funded loan origination, not pull-through a lot [ph].

So you have it going from $228 million, up to the $245 million to $295 million, right?

That's correct.

OK. And then the retail gain-on-sale margins went down 75 basis points quarter over quarter on the funded volume, which just seems like a heavier drop than what we've seen from other retail originators or ones that are focused mostly on the retail channel. Was there any of -- anything in particular that occurred this quarter that may have caused that additional weight? And was there something with hedging or pull-through that may have impacted it?

No. I think more of what that was reflective is that the difference between funded loan volumes that were carried over from the prior quarter into locks in the current quarter. So in the press release, when we show the pull-through weighted gain-on-sale margin for -- at 2.64 -- I'm not sure, do we give the channel breakout? But there was less variability when you look at it on blocks that occurred during the quarter. So, I think it's -- that was largely the timing differences that show it to be artificially low -- or lower.

Okay. If you were to right size the gain-on-sale margin guidance on a pull-through weighted basis, what would that look like relative to the 2.64?

So, we'll circle back and get back to that. I don't have that handy but I can say that the trend we're seeing now as we've overcome the majority of the pipeline backlog. So the level of blocks that you see in the quarter should be representative of the -- should be reflective of what the funded volume result in. And so you're going to see the difference between pull-through rate locked gain on sale and funded gain on sale become tighter.

Okay. And then on the cost-cutting initiatives, is there any way that you could size up whether it's on an absolute basis or that as a percentage of your total origination volume that we should sort of expect that with total operating expenses?

We're continuing to grow and to add headcount and add loan officers, so I would expect the overall dollars of expenses in the quarter to increase. But this cost to acquire and the cost to manufacture alone will be representative of the operating leverage we're creating through the technology and change in our workflow.

Okay. Thank you for taking my question.

Your next question comes from the line of Trevor Cranston from JMP Securities. Your line is open.

All right. Thanks. Good morning. You guys mentioned focusing more going forward on the non-rate term refinancing opportunities and more so on the cash outside. So, I was wondering if you could provide some color around kind of how much of the refi volume in 2Q? Was cash out? What you've seen in terms of trends and success in the growing cash-out business and how much of a growth opportunity you think there is going forward? Thanks.

We're looking that up right now, Trevor. I'm not sure if we have that quite handy. But if not, we going certainly get back to you. Yes, we don't have all that details for you, Trevor, so -- but 56% of volume of this quarter was cash out and purchase. So, we can definitely get you just some of those details offline.

And I think we couple those cash out and purchase together as they're less interest rate-sensitive portions of the business.

Got it. Okay, that makes sense. Appreciate the comments. Thank you.

Your next question comes from the line of Stephen Sheldon from William Blair. Your line is open.

Hi, thanks for taking my questions. It sounds like you're continuing to see strong lead volumes. So I wanted to ask, I guess, how much of that is being driven through the loanDepot's organic channels versus relying on your third-party leads? And are you getting enough lead volume organically where you're not needing to rely on third-party sources, especially now with some of the increasing brand awareness that you've noted or so have you opened up more on the third-party side to kind of supplement the strong lead volume you're generating organically?

This is John Lee. I'll cover that. That's a great question. So we're seeing very strong organic lead volume growth as our top-of-funnel reach is really impacting our ability to market digitally and through other direct response channels. We've actually seen this on our organic lead performance outperform the first half of 2020. It's up 60% versus last year, same period. We're also seeing a very large increase in website visitors, and it's up 200% quarter over quarter. So organic marketing is -- and really our brand marketing is having an impact on the top of the funnel. Most importantly, though, it's having a big impact at the purchase -- at the transaction level as well. So our brand awareness is converting into more transactions for the company.

And I just want to -- it's Anthony, I just want to add on to that. And I think the question was, how much of it is organic, how much is third-party? So the way that we measure that is we look at the return on investment of our marketing dollars on all of those channels. And what happens with third-party lead performance is we see an increase in conversion because of brand recognition. So as we develop this brand and add to the top of the funnel of our greater marketing spend, we're seeing this slide wheel effect where organically, we're producing more leads because of brand awareness and we're seeing higher conversion through our lead partners because of brand awareness. And my last comment that I want to make sure is that -- understanding that a digital company that is creating velocity and commerce at the top of the funnel. As we add adjacent products and services, we have an embedded cost of marketing. And our ability to increase revenue by also adding adjacent products and services, the same core customer base, which is a homeowner or a homebuyer, allows us to further increase our marketing leverage and further get paid back on the marketing spend. And this is an important point of differentiation between loanDepot and many of our legacy mortgage competitors is that they do not have these assets at the top of the business model.

Got it. That's really helpful. As a follow-up, I just wanted to ask about the Grand Slam package, just some more detail there on the rollout, the time line for it to be available. Is it going to be the kind of gradual via geography or more of a national rollout? And if it then becomes highly utilized by consumers, how should investors think about the potential financial implications?

So this is the future, so we've been hard at work on adding adjacent products and services and adding these assets for many, many years. So this product is available on October 1st. And we have 4,000 of the top performance real estate agents throughout the country that is participating through mellohome, which is our sister company. Our title is now going to be available -- Jeff, correct me if I'm wrong, around 40 states?

Yes.

As we roll that out as well as rolling out mello insurance and providing a free home warranty for our homebuyers. What's important here is that as we create the top-of-the-funnel lead flow, and many customers that are coming to us, and they do not yet have a real estate professional. They are looking to buy a home, they're looking to get prequalified, and this gives us a substantial opportunity to utilize our brand and allow that customer to come through us for -- to initiate the transfer or introduction to a mellohome participating real estate agent. And as a result of it, the bundled service, which has a guaranteed low price component to our consumer, they will never pay more by utilizing the loanDepot Grand Slam. And as they do, we actually will provide a $7,000 cash rebate back to the consumer. So not only do they save money, and have that $7,000 to then fuel some of their moving costs or some of the cost to improve the property, but they have a bundled service, and a single-branded approach that encompasses all of those adjacent products and services together.

Great. Thank you.

Your next question comes from the line of James Faucette from Morgan Stanley.

Hey, good morning. My question maybe it seems a little bit odd given what's going on in the market, etc., but if we take a step back, the market is still quite good. You're obviously making adjustments to the realities of kind of the current economics. But to your point, Anthony, there'll be some point of normalization where things will kind of settle back into probably something that's more sustainable economically, and you're still making a fair amount of money in generating good cash. So, how should we think about like where the uses of that cash? Is this something where it makes sense to look at returns to shareholders or is this the right time to be reinvesting? Or should you be kind of building a war chest of funds in the event that rationalization and normalization takes longer than expected? Just trying to think through kind of the different ways that you can take advantage of the current environment, even if it is under some pressure right now.

Hi, James. Thanks. It's a good question. And we think about capital planning and proper levels of liquidity to run our business. Obviously, constantly, we have internal metrics that we measure against. And then on the other hand, we are always looking at the right way for us to return and create value for our shareholders. So we can invest in growing our origination franchise, which we will and continuously do. And then it becomes a question of capital allocation, how much we want to invest in growing the servicing assets as well. As we've said before, we're actively looking in the M&A market, both in the mortgage side and the non-mortgage side. And we will use -- and we've also stated our intention to be a constant dividend payer on a quarterly basis. But outside of that, if we look -- if we have excess capital, we can use any kind of combination of factors returned or tools to return value to the shareholders, as evidenced by our special dividend earlier in the year. And so we'll continue to evaluate all of that, but the focus is on growing shareholder value.

And I appreciate that. And, Anthony, obviously, you've been meshed in this industry much longer and deeper than probably anybody on this call or at least most people on this call. Can you -- is there -- was there a time where you can draw some parallels from your experience? And kind of what was the things that you did with your companies, whether a loanDepot or previous ones, in reaction to that? And just looking for any parallels to maybe what you've seen in your experience versus now and how it's informing your decision-making right now?

James, this is certainly not our first rodeo. Everything here is highly predictable. There's been very, very little surprise. My challenge as the founder and CEO is to make absolutely certain that this team is poised to continue on this strategic journey and that we don't get sidetracked by some of these temporary flavors that we're seeing today, which is really highly predictable, and it will return. This is all temporary; the primary difference here versus the cycles that I've done in the past -- have gone through in the past is the digital disruption. Consumers are changing. We have to continue to invest into technology and brands. Those are just the differentiators; that will not change during this disruption that is creating wonderful opportunities for companies that get it to understand how to build a better mousetrap for the future. So we may have to remain very, very focused to our purpose and not allow the temporary noise of margin that is going to derail us in any way. So nothing, James, that I've seen during this cycle that is really anything different.

Appreciate that. Thank you.

Your next question comes from the line of Mark DeVries from Barclays.

Thank you. Were there any material differences in this quarter in your retail gain-on-sale margins than in the end market business versus direct-to-consumer?

So, I'll take that. Yes, I don't believe, Mark, that we have separated this out in our revenues by direct lending versus end market. But I will say that these two markets are decoupled and that is not sustainable. And they will come closer together as the market continues to really adjust through this cycle.

Okay. So is it safe to say that the competitive dynamics in the wholesale channel really had an impact on the end market where you're kind of competing more head-to-head than in direct-to-consumer?

No. You can hear the background here, no. What's happening right now is several things, but the wholesale market continues to be really very competitive, and that's going to continue fuel pressure for the industry that we like but 20% -- less than 20% of our originations are our partner channel. And of that, I believe, only half of that is our wholesale channel. So, as this -- as we continue to watch that, there's certainly pressures from how wholesale is pricing and the type of pressure that we're seeing through customers are saying that they have received current bids or offers from mortgage brokers, but it's still not massively affecting the overall retail margins as of yet.

Let me just add. Where we see the competitive nature is more along the lines of purpose than it is by channel. So -- and as we mentioned, the less rate-sensitive customers or the cash out refinance and purchase, and we saw that -- the opposite of that happened in 2Q, where most of the pricing pressure came in the rate and term refi side regardless of what channel it was originated in. And that's one of the reasons why we are focusing on broadening the product reach and continuing to grow purchase, and we think actually having all four channels and the ability to toggle to the market is a competitive advantage.

Okay, that's helpful. And just wanted to clarify a few comments you made on Grand Slam. Did I hear correctly, when -- did you use the word free on the home warranty? Is that something that -- where the premium is also being covered? Are you referring to maybe a commission-free sale of the home warranty? How is that going to work?

We are grouping that in and providing that product free of charge to our Grand Slam customers. So it is free.

Okay, got it. And so, that's effectively part of the rebates that you alluded to?

No, that's in addition to the cash rebate. So the way to look at that, everyone, is the fact that we have an embedded marketing cost as a mortgage lender. As a mortgage lender, this return on marketing formula works for -- very well for us. So if you add in title revenue, closing revenue, the real estate services revenue, that really juices our marketing return, and it gives us the ability to provide some of those revenue and earnings as a rebate back to that customer.

Okay, great. So that could come through both a free home warranty policy in addition to rebate?

That's correct.

Okay, interesting. Okay, thank you.

You're welcome.

There are no further questions at this time. Anthony Hsieh, I turn the call back over to you.

Well, thank you all again for joining us and for your questions. We look forward to continuing to build our relationship with each and every one of you over the long term. Thank you, again, and have a great rest of the day.

This concludes today's conference call. You may now disconnect.