Chris Linthwaite
Analyst · Avondale. Your line is open
Thank you, Ana. Good afternoon, everyone. As you may be aware, last month, we announced Gajus Worthington’s departure from Fluidigm. On behalf of the board, management and everyone at Fluidigm, I thank Gajus for his tremendous contributions over the last 17 years. He was a visionary for the company. I’m both honored and humbled to walk in Gajus’ footsteps and wish him well in his future endeavors. He will continue to support us in advisory capacity. Before commenting on our third quarter performance, on a personal note, I'm thrilled and energized by the opportunity to lead Fluidigm into the next chapter of the story. Since joining in August, I've made some preliminary assessments and begun moving swiftly to enact a number of needed changes. More details will follow on this front. As an industry participant, I had the opportunity to study Fluidigm for a number of years, particularly as it pioneered the single-cell genomics market. I was impressed by its audacity to invest and develop new markets, pioneering and punching above its weight class in many respects. I also saw things that I thought could be improved, namely, capital deployment, discipline and follow through on early product successes and the commercial organization. This will change under my leadership. One of the first changes I implemented was the reintegration of the commercial organization as well as a realignment of marketing and sales. As a reminder, last year, we reorganized and added to our commercial organization, building out an applied markets team and a research team. While having two or more commercial teams is a common structure in large companies, I believe Fluidigm is not ready for this split. We currently lack the organizational scale, financial resources and customized value propositions, critical to maximum success. In addition, we believe the reorganization contributed to disruption across the entire commercial organization, exacerbating deficiencies in our execution. We may revisit this structure in the future. Heading into 2017, we will go to market with an integrated selling team aligned by geography. Similarly, another priority for us is addressing open territories in our selling organization. We believe the lack of account coverage and some significant sales force turnover, particularly in Europe and in APAC, excluding China, contributed to our financial under performance in the quarter. Moving to portfolio management, we need a more disciplined and measured approach here. Recently, we began a bottoms up review of our innovation pipeline. At the end of this process, we intend to rebalance our investments based on growth profile, cost improvements, potential and technology risk. With regard to our product launch strategy, we will release products in a more metered manner to ensure that we have the support infrastructure in place to maximize customer success. To this end, we expect to release the imaging mass cytometry system on a limited basis this quarter. Our goal is to ensure full support of our first customers, as they integrate this important technology into their research studies and project work. Meanwhile, we continue to build backlog for the IMC. In addition, we are revising the release dates for the small cell HTIFC and updated medium cell HTIFC. We now expect to release both in December. Previously, we projected release in September and Q4 respectively. Going forward, we will generally not comment on product release dates until they are ready for launch. The key question for investors may be cash management. While we have sufficient cash on hand to manage our business, we must re-examine our cost structure. I witnessed first-hand the power of disciplined capital deployment without sacrificing growth. We will adopt these practices at Fluidigm. Finally, shifting to the single-cell biology market, as a market leader in the single-cell genomics and high parameter cytometry markets, we see evidence of increasing competitive intensity. We see this as validating our read on the long-term potential of these early markets. With regard to the single cell genomic end market, to date, we believe competitors are placing units predominantly with our existing customers. While many of these customers are clearly interested in expanding their single-cell work in the dimension of throughput, we believe the C1 with its breath of applications remains a vital component of an overall single-cell workflow. In addition, while the market is expanding in terms of the number of cells and samples process, we see somewhat more modest growth in new customers. However, we believe programs such as cell Atlas to provide the next growth accelerator for the market. The recently announced Chan Zuckerberg initiative and the inaugural meeting for the international human cell Atlas initiative held last month in London are just two examples of burgeoning interest in this field. In another of our key markets, mass cytometry continues to be an exciting new category. Our early adopters were principally focused on methods development of a new technology and subsequently, we have witnessed a steady increase in academic and scientific publications using these tools with approximately 305 publications to date. As we move into translational research and applied markets with this technology, our applications menu and support model must adapt to these new customer needs. In response to this need, we plan on introducing new applications as well as new content for our mass cytometry systems. Now in summary, I'm fully committed along with the entire leadership team to take the necessary actions to reshape this business and establish greater discipline across all the functions of our business. Currently, we are in the process of developing a new strategic framework to clearly define our priorities, direct execution and to lay the foundation for sustainable growth. Now turning to the quarterly results. We are disappointed with our third quarter performance. All three drivers of growth, single cell biology, applied market consumables and new products, outlined earlier in this year, were all down in the third quarter compared to the year ago period. Total revenue for the third quarter of $22 million was down 23% compared to the year ago period, driven primarily by broad based softness in instrument sales, particularly genomics instruments. However, the shortfall relative to expectations was driven predominantly by lower than expected revenue from Helio systems across both applied and research markets. Our quarterly result was further exacerbated by lower than expected revenue from genomics, analytical, IMC. I will now spend some time to add context around the key drivers of the miss in the quarter relative to expectations. As I mentioned, the primary driver behind the miss in the quarter was due to lower than anticipated revenue from Helio systems. Several of the orders we anticipated to close in Q3 were tied up in the procurement process and were not booked until Q4. In addition we faced some additional challenges from competitive dynamics as well as longer sales cycles, particularly in the applied markets. We fell short of our expectations for consumables in the third quarter due to a broad based decline, driven primarily by underperformance within the genomic consumables segment. Key factors driving this decline were the timing of orders, competing technologies and dormancy of some of our instrument systems. Now, on a positive note, there were a few bright spots on our business worthy of acknowledgement in an otherwise disappointing quarter. First, consumables related to the mass cytometry business grew 30% in the third quarter and 42% in the first nine months of 2016. Second, overall services revenue grew 19% in the third quarter and 23% for the first nine months of 2016. As our installed base continues to grow, we actively manage renewals. Finally, on a geographic basis, our strong year in China continues with growth of 41% in the third quarter and 105% through the first nine months of 2016. Turning to the topic of Q4 guidance, on the balance, given the recent volatility in our business, we have decided not to provide specific 2016 financial guidance, pending completion of a business review and implementation of a granular action plan in line with my approach to business management. In closing, while a number of the challenges affected our financial results this year, we are excited and energized about the possibilities that lay ahead. Our culture of innovation, our broad single-cell biology portfolio all hold tremendous potential and we are committed to forging an independent path to growth. Entering this new chapter, this new chapter is humbling, but it is also an exciting opportunity to both reimagine and recommit to how we will deliver on our promises to our customers, employees and stockholders. I will turn the call over to Vikram.