Good morning. At this time, I'd like to welcome everyone to the Jones Lang LaSalle, Inc. first quarter earnings conference call. For your information, this conference call is being recorded. I would now like to turn the conference over to Chris Stent, Executive Managing Director of Investor Relations. Please go ahead.

Thank you, and good morning. Welcome to our first quarter 2021 conference call for Jones Lang LaSalle, Inc. Earlier this morning, we issued our earnings release, which is available on the Investor Relations section of our website along with the slide presentation intended to supplement our prepared remarks. Please visit ir.jll.com.

Thank you, Chris. Hello, and welcome to all of you joining us today as we report our first quarter results. As discussed in our last earnings call, we entered 2021 with a cautious yet optimistic outlook on JLL's ability to take advantage of the expected global recovery. We are pleased to start the year with a strong first quarter. Our strong results were yet again driven by the continued hard work and dedication of the entire JLL team. And I remain impressed by their ability to execute against ongoing rapidly changing and trying circumstances. We continue to realize the benefits of our One JLL philosophy of bringing the best of JLL to our clients for all our services and products across geographies. Turning to the market environment. The global economy had modest growth in the first quarter, although highly concentrated in a small number of large economies. The macroeconomic outlook has improved meaningfully as the rollout of the vaccination expands and ongoing global government stimulus programs outpace initial expectations, setting the stage for more robust growth expected in the rest of the year. Our research indicates global office leasing activity has remained subdued, with global leasing volumes down 31% compared with Q1 2020. EMEA showed relative resilience with a decline of 8% in the quarter, while APAC and the U.S. saw significantly larger declines of 26% and 45%, respectively. In comparison to the fourth quarter of 2020 which saw global leasing volumes down 43% for the quarter, it is clear that the trajectory is trending in the right direction.

Thank you, Christian. Overall, I'm encouraged with the start of the year. First quarter top and bottom line results exceeded our expectations and demonstrated continued momentum in the pace of the recovery we saw in the latter part of 2020. The outperformance versus our expectations was relatively broad based, both by geography and business line within real estate services and also due to several discrete items that I'll discuss in more detail later in my remarks. Our adjusted EBITDA margin improved 700 basis points year-over-year, driven primarily by the discrete items and cost reduction measures we instituted over the past several quarters. Given the trends in our pipeline, improving macro indicators and our view of the evolving market, we remain cautiously optimistic on the outlook for the year, particularly the second half. However, the global economic recovery remains uneven with continued uncertainty. We intend to use our strong financial and competitive position to invest for growth and create value for all stakeholders. Moving to a detailed review of our operating performance. I remind everyone that variances are against the prior year period in local currency, unless otherwise noted. Our overall real estate services fee revenue declined 6% in the first quarter, an improvement from the 17% decline in the fourth quarter. This was driven by a return to growth in Asia Pacific and a moderation in the pace of decline in both EMEA and the Americas. The real estate services adjusted EBITDA margin was 12.7%, which compares with 8.5% a year earlier. Absent discrete items, which include $35 million of noncash valuation increases to investments by JLL Technologies and early-stage prop tech companies as well as an $8 million multifamily loan loss reserve release this year and the $31 million increase to the corresponding reserve a year ago, the real estate services adjusted EBITDA margin would have been relatively flat year-over-year. Benefits from our cost reduction actions largely offset the impact from lower transaction-based revenues and investments in growth initiatives, including JLL Technologies. Turning to the Americas. The fee revenue decline showed steady improvement on a sequential basis, primarily due to performance in Leasing, continued robust growth in Property & Facility Management and a return to growth in Advisory and Consulting. While Americas Leasing saw a few large transactions pulled forward into the first quarter, our leasing platform is benefiting from diversification across asset classes, including the higher growth areas, such as industrial, life sciences and data centers.

Thank you, Karen. As we look ahead, the outlook for the global economy is beginning to brighten. There's particular optimism for the second half of the year, but the recovery will be uneven and staggered across geographies. For example, the U.S. and U.K. are progressing well with their vaccination efforts, but the news out of India and Brazil is devastating. We are taking complete steps to support our employees and their families during this difficult time. We are also leveraging our global organization to ensure business continuity. Overall, we see promising economic indicators as signs of pent-up demand that could benefit general economic activity. Further, JLL Research predicts that by Labor Day, U.S. office physical occupancy levels will top at least 50%, up significantly from the levels observed through the first quarter of approximately 15%. We expect this year we'll see continued recovery in expansion even while the pandemic causes further ways of disruption. Before we close, I would like to provide an update on advancements in our efforts to create value for all of our stakeholders through a continued focus on environmental sustainability practices. Central to our stated purpose of shaping the future of real estate for a better world is our commitment to sustainability, which we believe benefits not only our clients but our communities and society as well. Cognizant of the real estate industry's impact on the environment, we continue to play a leading role in advancing the focus on sustainability within the broader business landscape. As a company, we successfully ensure that our goals and targets for greenhouse gas reduction, safety and diversity remain at the center of our strategic decisions. It's integrating our long-term sustainable growth objectives throughout our business. Regarding environmental sustainability, I would like to share a number of developments. In signing the…

Your first question comes from Stephen Sheldon with William Blair.

I guess first here, in Americas Leasing, Karen, I think you said you expect leasing activity in 2Q to accelerate slightly more than the typical seasonality. Is that comment about the normal sequential improvement in absolute revenue? Just wanted to make sure I understood that comment as I think Leasing revenue, if you go back 2017 to 2019 in the Americas, increased about 30% to 40% sequentially from the first quarter to the second quarter. So can you just give us some more detail on that comment and how we should interpret it?

Yes. That's really a comment related to the second half of the year and the seasonality in the second half of the year.

Okay. Got it. And then, I guess, it would be great to get more detail on the Roofstock investment and kind of how you envision this sitting in with other solutions. I guess, how will you be leveraging kind of that platform when you think about your internal operations going forward?

It's Christian here. Pretty much all our investments in our JLL Technologies are directly connected to our opportunity to bring that product to our clients. And the same is true for the Roofstock work we are doing, where we see an opportunity to help accelerate that product within our client base within the Americas, but even over and above that to bring it over to Europe. And so that is very attractive for both sides, the Roofstock and for us, that we can really accelerate this great product into a much broader client base.

Your next question comes from Rick Skidmore with Goldman Sachs.

Christian, can you just talk about how you're thinking about the long-term impact of working from home on office demand? And how that might impact the Leasing business over time?

Sure. I mean, this is one of the most asked questions. And in the past, I've always said, it's quite early to give a final comment. I think we are coming now closer to being -- get much more clarity around that topic. And for many of those who kind of expressed views in the past that they believe that there will be an absolutely fundamental shift post-COVID, I see also them retreat from that statement. Frankly speaking, I think the changes will be much less than people are expecting. We have all learned how hard it is to constantly work from home. And so most employees would like to come back into the office. They do like the flexibility of working once in a while from home. But directly, they want to get back into the office. And so the material impact on space usage, as we said before, will be relatively minor because if you are reducing a bit of space because you need less work desk, you need much more collaboration space and other ways of making an office real exciting place where people are able to get kind of the best out of them and all their creativity and experience the brand. So this is something where we are pretty optimistic that numbers are coming close to what we saw before the pandemic.

Great. And then maybe just a question for Karen. Can you talk to the amount of cost reduction you expect to be permanently in place as you go forward? And how we should think about sort of the operating leverage as we go forward?

Sure. Rick, good question. So first, let me take a step back to remind everyone of the 2 different buckets of cost optimization programs that we had last year. The first was $135 million of fixed compensation and benefits reductions on an annual run rate basis. And the second was the category of nonpermanent expense savings that we realized $330 million in 2020. And -- first, I'll talk about the fixed compensation and benefits reduction. So of that $135 million, to date, we have realized $93 million of that number over the last few quarters. And the remaining $42 million will primarily flow through in the second and third quarter of this year. And then moving to the second bucket of expenses, the nonpermanent reductions, of that $330 million, you might recall that I described roughly half of that would not recur in any way in 2021 because they were due to discrete actions taken through both government programs as well as temporary reductions in our fixed compensation benefits. Of the other half, it comprises items more such as T&E and marketing expenses, and we continue to expect those to return gradually as business activities resume to normal. And for reference, in the first quarter, we still had approximately $46 million of savings for the items in that category, again, primarily T&E and marketing.

Your next question comes from Tony Paolone with JPMorgan Securities.

I guess speaking on the question for Karen around margins and EBITDA, you'd mentioned the 14% to 16% range. I'm just wondering if you can give a little bit more color on puts and takes given the strength in 1Q? Because it would seem like what would keep you, I guess, from being at the top end of that range, given, again, the strong 1Q.

Sure. Tony, great questions. Good. Perhaps we take a step back, given the different puts and takes that you mentioned and take everyone through margin walk. First, just to really highlight that the -- for the Real Estate Services business, absent the noncash items in both the current quarter and the prior year, our margins are flat on lower revenue. And 2 key points I want to highlight behind that headline. The first because I just talked about, right, is that our cost optimization actions are delivering as planned. And the second thing to highlight is that we are making purposeful investments in our business as we talked about in the last several quarters. So to go through in some more detail, given the various puts and takes you referenced, I suggest we turn to Slide 10 of the supplemental slide deck that we released this morning, and we can talk through those in a little bit more detail. And I'll go from right to left in a way I describe these. So starting all the way to the right, we've isolated in the noncash items bar the specific COVID-related item that we took in first quarter of last year, and then this quarter represents a partial reversal of those items. Moving next to the left, the JLL Technologies bar, 90 basis points includes the noncash valuation increases associated with the JLL Technologies investments partially offset by our investments in the JLL Technologies platform. Against the left now LaSalle, the 40 basis points decline represents the anticipated absence of incentive fees in the quarter compared to prior year as well as the decline in transaction volumes, which flow through to a reduction in transaction-based fees. And then finally, to the left, we have our Real Estate Services margin at 100 basis points of improvement year-over-year where we had the cost mitigation actions more than offsetting the revenue decline. So that's kind of more detailed attribution analysis of the overall enterprise level behind my comments earlier. So hopefully, that's helpful in understanding that there's a lot going on in the first quarter clearly to break that out in a bit more detail.

Okay. Just a couple of other ones. Can you talk about EMEA and the profitability there and whether you think that mobile engineering will just rebound post-COVID, and that will be back to a better level of profitability? Or is that a business that you have to revisit for long-term profitability?

It's Christian. Listen, the mobile engineering business in the U.K., where -- that's where we have that business is super dependent on open buildings and general open sites. And that hasn't been the case in the past. So frankly speaking, didn't come across in the numbers, but we are still impressed how well we are able to hold up to that business. It was all kinds of actions to mitigate the cost impacts we have. But as the U.K. is now at the point of opening up again, we are expecting a relatively quick rebound in that mobile engineering business. As we stated in earlier quarterly calls, we invested heavily into the technology, and the overall productivity of that business is now at a very different level than it was before. And so I understand that U.K. is planning to be fully open again from the June onwards, and there will be a lot of kind of pent-up demand needed from our mobile engineering services. So you won't see that in the second quarter, but you will then see that shipping in the third and the fourth quarter of this year.

Okay. And then, Christian, can you give us a view of your thoughts on co-working and flexible space and JLL -- how you see JLL in that space going forward?

I think flex space is one of the big winners of that COVID crisis. We were pretty optimistic about that area before because it just is serving a need, which clients like to solve to have that flexibility. And that need has only become stronger during that COVID experience and that lockdown experience. So we see going forward, having nature building, having a couple of flex spaces in the building for working spaces in the building and probably all large occupiers will want to flex parts of that space. And they can do that in-house, and they can do that with -- in-house with external providers, and we can move it just in the space of external providers. So there is room for many variations, and we have taken the stance so far that we are focusing on providing services to our clients. And so there's a lot of flex-based services offered by us as a wide enabled service to our clients that we are not planning to start our own brand and label around flex space.

Your next question comes from Jade Rahmani with KBW.

Just looking at the 2021 comments you made and the macroeconomic outlook you provided in the slides, is it reasonable, given the comparables of the year ago period to project mid- to high-teens growth in fee revenue for the rest of the year?

Yes. Jade, we're not going to provide that level of specific guidance at this time.

Okay. One of your peers introduced a metric called net revenue, which they believe is a more accurate representation of revenue than since there is some portion of pass-through that has a modest margin. I was wondering if you think that, that metric is useful and then it's something JLL might consider using, just to be more comparable with that peer?

Yes. We just learned of that last -- I think it was Thursday when that was released. So we're performing our internal analysis on it and trying to understand the differences there. And we want to complete that analysis before we share our view on that.

Okay. On JLL Technologies side, I was wondering if there was an accounting change or something in the methodology that caused the valuation increases and if their values were to change and decline in that sector, could we expect negative fair value marks going forward?

Yes. Sure. There were no accounting changes. This was the first quarter where we started to realize the benefit of the strategic investments we've made over the last couple of years. And yes, they are fair value marks so that they can move both up and down based on valuation.

Okay. On the capital markets side, I know that HFF didn't do very much business in the GSE multifamily space with Fannie Mae, and I believe that Oak Grove had a Fannie Mae license. Historically, the margins with Fannie Mae are very strong because of risk sharing. Is that an area of the business in which HFF's brokers have been gaining traction with the combination of the platform JLL has been gaining traction on the Fannie Mae side?

Yes, absolutely. I mean this was one of the benefits of that merger that we could use our existing Fannie Mae, Fannie Mac business and merge that with the HFF one where they had to use another provider who was carrying a license. So we have moved that business over, and that part of our business is growing very, very fast and also the ongoing services fees, which are coming from that business, which are fully annuity, are also growing very nicely.

And then just lastly, I wondered if it's possible to quantify either the historical percentage of office within Capital Markets and Leasing or perhaps in the most recent quarter, what office was the share of the total transaction.

It's very easy. We have -- on the overall global business on the Leasing side -- office is about 50% on the Leasing side and about 25% on the office side in the first quarter. And in the U.S., we are slightly less exposed to offices because we have a much larger industrial business, whereas in APAC, we are much more focused on offices and then less on the other asset classes. Overall, what we are seeing is that our dependence on offices as being reduced over the last couple of years as we have built a very strong industrial business and then on the Capital Markets side, a super, super strong residential business, which is now -- globally now more than 1/3 of our Capital Markets revenues is coming from the residential side.

Meaning the multifamily side?

Yes. You would call it in the U.S. multifamily, but there's also residential business, which is not multifamily. We have in Europe and Asia also business around single apartments. And so it's a variety of services which are falling under residential. And we spoke earlier about our Roofstock, so that would also then in the Leasing business.

And there are no further questions at this time. I'll turn the call back over to management for closing remarks.

Now that is very fast. No more questions. That's great. Then that means that our numbers seem to be very, very clear. So if -- we will -- thank you very much for participating in today's call. Again, before we close, I’d like to take a moment to announce that we will be hosting a webcast for analysts and investors with Neil Murray, our Global Chief Executive Officer of Corporate Solutions. That will take place on May 20, so in about 2.5 weeks from now -- 2 weeks from now. Additional details of the event will be provided over the coming days. So once again, on behalf of the entire JLL team, we thank you all for participating on the call this morning. And Karen and I look forward to speaking with you again following the second quarter.

This concludes today's conference call. You may now disconnect.