Alex Molinaroli
Analyst · RBC Capital Markets. Your line is now open
Yes, so the two things that I'd point out is - one is kind of clear when Brian talked about our receivables issue. If you look at it, as we started moving to shared services I think there is a distraction there. So either some cash, it wasn't collected. Process has changed, people have moved and locations have moved as it relates to some of our collections. So that's one that's pretty easy to get your head wrapped around. We'd like to think that we were not going to have, that things are going to hit the ground. But obviously, if you just look at - if you see the underlying receivables, it was some of the stuff that Brian talked about, you can see that that is something we can get back. But we lost a few days if you look at our DSO. And if you think about where the - I think George referenced the largest part of our business being North America. That is where both businesses came together. And as we came together, it's just - you can't point to a specific thing and say, well, we lost a project or somebody got distracted. But you just know, because those changes happened right after the end of this second quarter. I mean, we timed it to make sure that we got through the second quarter and then we made the changes. And so it's just logical to understand when you go through that kind of change in your field organization, that you're going to have a little bit of time that people need to adjust to the new bosses and new organization. But in the end, when you get out in front of the customer that hasn't changed, so the reason we have confidence that this is a - you know what, a short term challenge and one that's hard to put your finger on is that, that when you get in front of the customer the people that recall on the customer service and the customer - and their boss at the local level has not changed. But when you look above that, much leaner structure and much more logical structure, one that's going to work for a long term, but it's just - it just change. And I think that it would be naive for us to think that that didn't have somewhat of an impact, probably on some of our order secured is my guess. And so, hopefully, orders aren't lost, it's just - we just got to go through a process. So that's the way - George, you probably have more color on it. But that's the way that I would characterize it. North America would probably be the place that we're going to see, it is where we see it.