Bill Meaney
Analyst · Goldman Sachs
Thank you, Greer, and thank you all for taking time to join us. I hope you and your families are safe and well. We are pleased to have delivered a strong start to the year with both revenue and profitability coming in ahead of our expectations for the first quarter, despite the ongoing challenges of the pandemic and continued lockdowns in many parts of the world. Some of the key accomplishments of the quarter include, we achieved a record level of quarterly revenue, pricing continues to yield strong results as highlighted by our organic storage rental revenue growth of 1.7% year-on-year. Total organic volume grew some 2 million cubic feet versus last quarter and we continue to forecast overall volume growth to be flat to slightly positive for the year. We saw strong performance from our growth areas. For example, digital solutions is showing year-over-year organic growth of 11%, while secure IT asset disposition or SITAD has shown 30% growth. We are in line with delivering over $50 million of revenue growth from these two dynamic areas this year. Our global data center team leased nine megawatts in Q1 versus our guidance of between 25 and 30 megawatts for the full year. We continue to grow our footprint acquiring a new land parcel adjacent to our campus in Northern Virginia, which will increase our total potential capacity in that key market to 145 megawatts bringing our total potential datacenter capacity globally to 445 megawatts. Finally, adjusted EBITDA grew 2% year-over-year on a constant currency basis and our margin expanded 100 basis points. It should be noted that Q1 this year is even more impressive given that we are comparing it to a year ago where COVID, for the most part, was affecting very few of our customers. Whilst the impact from COVID during this quarter continues with many of the 56 countries we operate in to be in various stages of lockdown, we are proud of the consistency and stability of our core business and we continue to deliver on our strategic plan. This reflects the diversity and scale of our portfolio, the depth and breadth of our service offerings and the efficiencies that have been created through project summit. To further underline the point, our sales productivity remains strong and our mountaineers persevered, resulting in Q1 overall revenue slightly ahead of last year, whilst our traditional service revenue, which is most closely tied with being in the office was off 7%. We continue to expect to see very modest improvements in core service revenue as we progress through the year and we are not factoring in a full COVID recovery for the traditional side of the business before Q4 and perhaps for some parts of the world, even Q1 next year. In the meantime, we can see in our results and our improved guidance, our growth from new product areas will continue to deliver overall growth in our business in spite of the COVID impacts elsewhere. We remain committed to taking purposeful and bold steps to transform our entire organization, both operationally and culturally. We remain true to our plans to accelerate growth and continue our digital transformation journey, which for us includes both an internal focus as well has expanded product offerings for our customers. We are confident that our continued delivery of overall revenue growth, together with the expansion of margins due to Project Summit will enable us to continue our acceleration and cash generation which will allow us to continue to invest in our future whilst returning more and more cash to our investors. Project Summit is well on track to deliver $375 million of annual run rate adjusted EBITDA benefits exiting this year, even after investing in new growth areas. In addition to adding $375 million to our EBITDA through margin improvement, Project Summit will continue to enable us to invest in the growth areas we identified and discussed last quarter, further accelerating our growth in revenue as well as profits. Some of these areas you will recall include digital solutions, consumer storage data center and SITAD. Examples to illustrate the impact of our focus on revenue growth can be seen from recent wins in digital services in SITAD. One recent win in digital services was with a global insurance company, which was managing its exposure from a large and complicated liability claim. This customer desired end state was to streamline underwriting and claims management processes by providing digital accessibility to records to quickly identify risk exposure, reduce processing times, improve SLAs, ensure chain of custody and gain scalability for large discovery audits. Our unique solution was to integrate 440,000 of their physical boxes with their digital information to provide a single view to search across and identify relevant and required information on demand. By leveraging our insight platform, we were able to immediately improve their legal discovery efforts and automate their claims processes. Another recent win was with the Government of Canada to leverage our Image on Demand or IOD solution to process applications for immigration, refugee or citizenship status. The government experienced a backlog during COVID, as staff could not access offices and applications kept piling up. This digital solution enabled the government staff to work through the backlog. We are currently imaging more than 4000 applications on a weekly basis, which are then digitally delivered for processing by the Government of Canada's employees. Switching to SITAD, this quarter, we have secured contracts with for large global clients to provide services across the globe. These engagements cover everything from enterprise infrastructure, such as servers, routers, switches, printers, copiers, to small personal devices and specialized equipment such as card readers. Our solutions in SITAD are the only ones on the market built around a secure chain of custody where assets attract at every stage of their journey, and our customers' data is kept secure. Also, our disposition process is built with sustainability in mind. We are a leader in thinking and acting for the environment. Demand for these services is particularly strong as companies look to consolidate and transform their physical footprint to move to new hybrid collaboration models post COVID and we expect to partner with many more of our enterprise and global clients throughout 2021 and beyond. Now, let me switch gears and spend some time discussing our ESG commitments including the sustainability of our products, services and operations, as well as our efforts focused on diversity, equity and inclusion. Our Eighth Annual Corporate Social Responsibility report will be published later today. In that report, we share sustainability goals as part of our ESG commitments to reduce our environmental impact. Whilst we have been extremely successful in achieving targets that were previously said, including exceeding our science-based targets to reduce greenhouse gas emissions six years ahead of schedule, we are introducing even stronger commitments to our planet, our customers, our employees and our communities. Some highlights include we are committed to achieving carbon net zero by 2040, 10 years ahead of the Paris Climate Accord. We are proud to be ranked number 81 on Newsweek's list of America's Most Responsible Companies in 2021. By 2025, we are committed to building all of our newly constructed multi-tenant data centers to be certified to the BREEAM green building standard. In addition to contracting for renewable energy equivalent to 100% of our data center electricity load worldwide and passing through the carbon reduction benefits to our customers who avail themselves of our green power pass, we have announced our first electricity supply contract that matches our load 24/7 with local renewable generation for our facilities in New Jersey and Pennsylvania. Additionally, we shared with you our recommitment to diversity, equity and inclusion, not just because it is just but also because it is key to our strategic success and being a more creative and dynamic organization, which can deliver more value in tune with our customer needs. For example, by 2025, we have committed to increasing representation of women in our global leadership team to 40% from 31% today, and people who identify as BIPOC in our US leadership team to 30% from 19%. Thanks to the true commitment of my fellow mountaineers across the globe, and with the guidance and engagement of our employee resource groups, we have made significant progress on our journey, but have a lot more to do. To further us on our journey, I'm pleased to announce that we have recently recruited Charlene Jackson as our Global Chief Diversity, Equity and Inclusion Officer. Charlene brings a strong set of experience and skills as we continue building our global enterprise into an organization which is both diverse and inclusive. Finally, before handing the call over to Barry, I would like to provide a bit more information on the data center performance. As I mentioned earlier, our global data center team is off to a strong start leasing more than nine megawatts in the first quarter. As you likely saw, this included six megawatts with an existing US-based Fortune 100 technology company. We also signed a one-megawatt lease in Singapore with a leading e commerce end gaming company. The remainder of the leasing for the quarter was co-location and we continue to build our pipeline for both hyperscale and retail deployments. Subsequent to the end of the first quarter, we closed on our joint venture with Web Werks, and have already seen great growth prospects from that partnership. Web Werks recently announced that they have acquired a land parcel to build a standalone purpose-built Greenfield data center in Mumbai. This new data center will be designed to support 12.5 megawatts of IT capacity with a rich, interconnected ecosystem consisting of major telcos, over 150 internet service providers, and three major internet exchanges. The new facility expected to be operational by mid-2022 abuts Web Werks existing data center in Mumbai, which would result in a campus with 15 megawatts of total capacity. We also continue to grow our platform organically with the recent purchase of a land parcel adjacent to our existing Northern Virginia campus. This parcel is expected to support 32 megawatts of IT capacity at full build out. In addition, we redesigned our Manassas Campus master plan and can now support 30 megawatts of IT load at VA-2 compared to 24 megawatts previously, as well as an additional 35 megawatts of capacity at the campus. With these designs and scope changes, our NOVA campus capacity has increased more than 90% to 145 megawatts with 16 megawatts built in 72% of that leased. Our total data center potential capacity globally now is 445 megawatts and/or an increase of more than 18%, giving us a long runway for future development and growth. In closing, let me say thank you to our mountaineers and their families for their continued support and dedication in what has been a difficult and heart wrenching year for many. We and our customers count on our essential workers every day. And I personally always come back inspired after meeting with many of our teams around the globe. Our results demonstrate accelerating earnings growth, the resiliency of our business, revenue growth in new areas and the benefits of our culture. Our culture supports customer first with an innovative mindset. With that inner DNA, we will continue to climb higher together with our customers. With that, I'll turn the call over to Barry.