Bill Meaney
Analyst · Goldman Sachs. Please go ahead
Thank you, Greer, and thank you all for taking the time to join us. Let me start by saying I hope you and your families are safe and well. As we close out a year, which has been marked by first quarter delivering near record growth to our remaining year where we had to manage headwinds from COVID, I want to take a few minutes to reflect on where we've been and where we're going. First, I want to pause and acknowledge that we continue to fight COVID-19 and we maintain making the safety of our employees, their families and our customers our first priority. Whilst we are optimistic of the positive impact the roll out of vaccines will have, we continue to believe that 2021 will look similar to 2020, albeit in reverse in terms of the macro economic landscape. However, 2020 was also a year where there was much to celebrate, which came out of the creativity and resiliency demonstrated by our teams. I couldn't be more proud of my fellow mountaineers around the world in terms of the way we responded to the COVID-19 pandemic. In a phrase, we managed the crisis, the crisis didn't manage us. We continue to serve our customers where throughout the depths of the crisis, more than 96% of our facilities remained open. We maintained our focus on Project Summit, where we increased our targeted sustained annual cost savings from $200 million to $375 million and have already achieved over $200 million on an annual run rate by the end of 2020. We accelerated our growth in data center, with 58.5 megawatts of new leases announced in 2020 versus 16.9 megawatts in 2019. We continued our investment in new products and innovation with a focus on supporting our customers' remote workforces. These services led to growth in our digital solutions year-on-year of 8%, excluding FX. And we continue to see good returns from our global strategic accounts organization and maintained our focus on shifting our culture as part of Project Summit to be one more in tune with accelerating our revenue growth through new services and solutions. This continued focus on expanding our service offerings to our customer base of 225,000 customers in organizations, in spite of COVID has allowed us to guide to organic revenue growth of 2% to 6% in 2021, the highest level of growth in the past decade. This significant investment in innovation, in new product development is supported by our purpose to be our customers most trusted partner for protecting and unlocking the value of what matters most to them in innovative and socially responsible ways. Our strategy is highlighted by an important balance between accelerating growth, driven by developing end-to-end solutions to help our customers unlock value from their content as well as sustaining growth in physical storage and data center. In other words, being both the lock and the key to many of our customers' physical and digital data assets. The strategy is underpinned by our high performance, customer obsessed culture and our strong customer connection with not only 225,000 customers, but over 950 of the world's largest 1000 companies. It is not simply investment in products that has given us accelerated revenue growth, but a deliberate focus on shifting our culture as part of Project Summit. This shift in culture is marked by a singular focus on our customers as our North Star and acceleration in our commitments around diversity and inclusion, not just because it is just, but also because it is a key to our strategic success in being a more creative and dynamic organization which can deliver more value in tune with our customer needs. And an increase in our commitment to carbon neutrality. 2020 saw us continue to secure renewable energy to meet the power needs of a 100% of our data centers, even with the rapid increase in bookings and new facilities operating. Some examples of our laser focus on how we have responded to our customer's needs in more creative ways included processing unemployment benefits to get them into the hands of people in need during the crisis and setting up 12 digital mailrooms around the globe for customers who didn't know how they were going to stay connected with their remote workforce. In a phrase, we helped our customers when they needed it most. What that all means to me, is that we came out of 2020 stronger than ever. A company with a new sense of momentum that will fuel both our top and bottom-line growth. In the next few minutes, allow me to illustrate for you what I mean by momentum. If resilience was the word for 2020, growth is the word for 2021. We're already seeing evidence of this growth in data centers, for example, and expect this to continue. As we have discussed before, we are also seeing good growth in digital solutions as well as physical storage, both from the continued durability of our records management business, together with an expanding consumer business, and believe this growth should continue. This change in revenue growth trajectory is a direct result of the investments we have made in new product areas, coupled with changes we have made in our commercial engine. One of the fundamental changes we have made in our commercial approach is that we have invested in creating more time for our salespeople to engage differently with our strategic customers. This extra time with customers has allowed us to uncover new revenue opportunities, not just for additional physical storage and new datacenter customers, but for digital services, which provides both greater visibility for doc data as well as deriving much more value from data born both physically and digitally. As a result, you can see both from our performance last year as well as the guidance we have provided today for 2021, our company is more and more seen by our customers as a partner who, yes, protects and manages all their physical and digital assets, but also gives our customers the key to integrating their information, unlocking its value, as well as accelerating their own digital transformation journey. For 70 years, we've offered protection for the assets our customers' value most. We now more and more catalog, index, govern and manage complete information across physical and digital domains, securely storing what customers need, disposing of what they don't, and helping them unearth the insights that drive business transformation. Let's now explore some exciting growth opportunities ahead of us. These are areas where we see great opportunities for growth as we position ourselves to unlock greater value for our customers and include data centers, fine arts and entertainment services, consumer storage, secure IT asset disposition or SITAD, small and medium business, content service platform or CSP. Think of this as electronic content management or ECM on steroids and secure offline storage or a highly secure air gapped data storage for cost effective protection against ransom attacks. Let's go into a little bit more detail about a couple of these areas. In data center, we have built a strong global platform with 15 operating facilities across three continents since 2017. And we just announced an agreement which once closed, will mark our entry into the very fast-growing Indian market through our investment in Web works. The total addressable market for our data centers globally is $20 billion and is growing at over 10% per colocation or retail customers and over 40% for the hyperscale segment. If you look at fine art stories and entertainment services, it's roughly a $2 billion market for both together. Just two months ago, the L.A. Times wrote an article about our entertainment services business. They called us the Fort Knox of Hollywood. The article highlighted how we are driving a different level of growth in that business through not just storage, but how we facilitate more opportunities for the studios and artists in distributing their assets to viewers and listeners. In consumer, we've grown the business in one year from about 2 million cubic feet of storage to more than 7 million cubic feet of storage, so three times as big in just 12 months. The total addressable market for consumer storage is more than 35 billion, and it is growing at about 5% to 6% per year. I note that our segment focus is on Valet storage, where our logistics expertise gives us a strong competitive advantage, as well as being a nice submarket which represents a significant opportunity for future growth. Our SITAD business has an addressable market of $10 billion, and we have seen strong growth in this business over the course of 2020. More importantly, we have found that our strong heritage around data security and chain of custody is proving a differentiator, as we recently took on the global responsibility for SITAD on behalf of two large financial institutions. So hopefully this helps you appreciate why we are so excited about the growth opportunities as we look to 2021 and beyond. Taking together, the seven areas I highlighted earlier, represent a significant market opportunity for us. Let me put some context around that. If you look back to 2015, the total addressable market we competed in was $10 billion and on average those markets had low growth rates. Over the last five years, as we've listened to customers, built expertise and developed new products and solutions, the addressable market we now compete in is over $80 billion, yes $80 billion. Additionally, those products and services that we've developed expertise in are growing at a 13% organic growth rate. So not only has the addressable market for expanded services grown by over eight times, but these new areas have double-digit industry growth rates, which helps facilitate our entry. Let me now shift gears and briefly review our performance in the fourth quarter and throughout 2020. At a high level, we couldn't have been more pleased with the way our mountaineers navigated the challenging environment in 2020 brought on by COVID-19. Throughout the pandemic, we were laser focused on execution and controlling those factors that we could, leading to outperformance against our own internal expectations through the last three quarters of 2020. This resulted in continued strength and total storage rental revenue, which grew nearly 4% on a constant currency basis in 2.4% organically. While service revenue declines continue to offset the solid storage growth, we grew adjusted EBITDA 1.3% when adjusting for currency. And our margin expanded a 110 basis points in 2020. This all in-spite of total revenue being down $115 million due to service activity declines. I want to thank our teams across the globe who stayed focused in the phase of so many obvious distractions. Our success is a reflection of our mountaineer's dedication and most importantly, I have been inspired by the way our teams looked after both the physical and the mental health of each other as they navigated the threats from COVID, both at work and at home. Turning now to our physical storage business. Total global organic volume was essentially flat compared to the third quarter. Contributing to this was a 1.9 million cubic foot increase in consumer and adjacent businesses, offset by a similar decrease in records and information management volume. For the full year, total global organic volume was flat, which is a good outcome considering the environment in which we were operating. This year, we expect total global organic volume to be flat to slightly up. Looking more specifically at RIM organic volume, this was down 1.9 million cubic feet sequentially. For the full year, organic volume declined 1.1%. In our Global Digital Solutions business in 2020, we were actually able to grow service revenue 8% year-over-year, excluding FX. Despite the pandemic, our team grew revenue. This goes back to the different mindset I mentioned earlier. We see a further acceleration in our digital solutions business going into 2021 and expect to exceed $300 million in revenue for the year. Turning now to our Global Data Center segment, the team had a phenomenal year. Blowing its leasing targets out of the water, quarter after quarter. For the full year, we leased more than 58 megawatts. Remember, our target coming into 2020 was 15 to 20 megawatts. I want to underscore that that success was not just the result of leasing to hyperscalers. We had a very good commercial momentum in our core enterprise retail colocation business, which represented 12 megawatts of the 58 megawatts or close to 40% of our bookings, excluding Frankfurt. We attracted 73 new logos to our platform during 2020, adding to our broad and diverse base of more than 1300 data center customers. This should enable us to strengthen our network ecosystem and increase the stickiness of our deployments. We also had a busy year in terms of development, with more than 10 megawatts commissioned across multiple data centers and geographies, increasing our leasable megawatts to a 130. Our team is actively adding to our development pipeline to ensure we have the right capacity in the right markets to meet robust customer demand and we are excited for the opportunities we see ahead of us in 2021, where we expect to end the year with over 170 leasable megawatts. One of those opportunities is further expanding our data center footprint into new fast-growing markets. As I mentioned earlier this morning, we announced entering into an agreement for a strategic JV with Web Werks, which once closed would expand our reach to India including Mumbai, Pune and Delhi. The data center market in India is projected to grow rapidly in the coming years and India is the second largest telecommunications market in the world. We are excited to be an early mover into an emerging market where the demand is high and the supply is low. Turning to Project Summit. We generated adjusted EBITDA benefits of a $165 million in 2020, consistent with our most recent expectations and significantly ahead of our initial estimates of $80 million reflecting strong execution in swift and decisive actions - activity actions on early initiatives. This gives us an exit rate of annual savings of over $200 million heading into 2021. As you will hear from Barry in more detail, we are fully on track to recognize the estimated $375 million of adjusted EBITDA benefiting this year and we are excited for the tangible benefits we will experience this year as we continue to enhance our technology and processes. Before I wrap up, I'd like to provide a little more detail about our continued commitment to cut our carbon emissions I referenced earlier. We were one of the first 100 or so corporations worldwide to have an ambitious carbon reduction goal approved by the science-based targets initiatives as being aligned with the Paris Climate Accord. Already in 2019, we reported that our goal to cut 25% was more than doubled by delivering a 52% reduction six years sooner than our 2025 commitment. As we did this, whilst growing our global data center business, one of the most energy intensive industries in the world. We continue to flex our innovation muscle around energy consumption as well as having introduced the green power pass to our customers. This is the first solution of its kind and allows us to pass the benefits of a 100% renewable energy data center platform to our customers for them to use to meet their sustainability targets. We're confident based upon the momentum we are building in this area that we can achieve a 100% carbon neutrality well before 2050, in spite of our rapidly growing data center business. To summarize, I've never been more optimistic about our opportunities for growth at any other time in our history even with the anticipated continued headwinds due to COVID impacting our traditional service areas. And I'd never been more proud of how we behaved as an organization over the course of 2020 and through the pandemic. We went above and beyond for our customers and our teams and embraced new collaboration tools in change how we work. Our mountaineers truly lived our values day-in and day-out. I'm excited to be on this journey with you all and I can't wait to see the future together. With that, I'll turn the call over to Barry.