Greetings, and welcome to Intellicheck's Third Quarter 2020 Earnings Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It's my pleasure to introduce your host, Gar Jackson, Investor Relations. Thank you. You may begin.

Thank you, operator. Good afternoon, and thank you for joining us today for the Intellicheck third quarter 2020 earnings call. Before we get started, I will take a few minutes to read the forward-looking statement. Certain statements in this conference call constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 as amended. When used in this conference call, words such as will, believe, expect, anticipate, encourage, and similar expressions as they relate to the company or its management, as well as assumptions made by and information currently available to the company's management identify forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs about future events. As with any projection or forecast, they are inherently susceptible to uncertainty and changes in circumstances, and the company undertakes no obligation to and expressly disclaims any obligation to update or alter its forward-looking statements whether resulting from such changes, new information, subsequent events or otherwise. Additional information concerning forward-looking statements is contained under the headings of Safe Harbor Statement and Risk Factors listed from time-to-time in the company's filings with the Securities and Exchange Commission. Statements made on today's call are as of today, November 4th, 2020. Management will use the financial term adjusted EBITDA in today's call. Please refer to the company's press release issued this afternoon for further definition, reconciliation and context for the use of this term. We will begin today's call with Bryan Lewis, Intellicheck's Chief Executive Officer; and then Bill White, Intellicheck's Chief Financial Officer, who will discuss the Q3 financial results. Following their prepared remarks, we will take questions from our analysts and institutional investors. Today's call will be limited to one hour. I will now turn the call over to Bryan.

Thank you, Gar, and welcome everyone to the Q3 2020 Intellicheck earnings call. From the revenue numbers, we just released you can see that the opening of large regions of the country has had a positive impact on scanned volumes and our sales, which came in at just under $2.7 million. SaaS revenue was $2.4 million, up 47% over Q2, and up 57% versus Q3 of last year. We also posted net income of $32,000 for the quarter versus a loss of $568,000 in Q3 of 2019. And EBITDA was a positive $169,000 in Q3 versus negative $457,000 in Q3 2019. Despite the pandemic, we've seen growth in expanded client usage of our technology solutions, new client onboarding, and successful go-live of some significant clients. Turning now to some of the specifics. Financial services company number two rolled out all the initiatives, we discussed on our Q2 call, including finalizing going live with three new retailers and refocusing on credit card underwriting with the fourth sizable retailer that is already a client. During the quarter, we onboarded a 3,700 location beauty supply retailer that was testing in pilot stores last quarter, and is now fully live with our account opening and account lookup use cases. The second retailer is the women's intimate apparel company that went live with their remaining 350 locations, including several in new states to authenticate licenses for both account opening and lookup. Next, we have the gourmet kitchen equipment retailer that also completed its testing in pilot stores during the third quarter. It is now rolling out account lookup across all stores. Lastly, the approximately 1,500 location housewares retailer that we've been working with for some time has brought out their co-branded card and they've begun more actively pushing card acquisitions, so scan volumes should increase.…

Thank you Bryan and a good day to our shareholders, guests and listeners. I'd like to discuss some of the financial information that was contained in our press release for the third quarter ended September 30, 2020. I'll begin with our third quarter results. Revenue for the third quarter ended September 30, 2020 grew 40% to $2.699 million versus $1.930 million for the same period last year. Our SaaS revenue was approximately $2.451 million for Q3 of 2020, a 57% increase from $1.564 in Q3, 2019 and a 47% sequential increase from $1.671 million in Q2 of 2020. Gross profit as a percentage of revenue was 89.1% for the quarter ended September 30, 2020 compared to 86.6% for the quarter ended September 30, 2019. Operating expenses consisting of selling, G&A, and research and development expenses increased by 6% or $128,000 to $2.38 million for the quarter ended September 30, 2020 versus $2.252 million for the same quarter in 2019. The increase is primarily due to higher personnel costs. The company posted net income of $32,000 for the three months ending September 30, 2020 compared to a net loss of $568,000 for the quarter ended September 30, 2019. The net income per diluted share was zero versus a net loss per diluted share of $0.04 in the prior year period. Adjusted EBITDA for the quarter ended September 30, 2020 was $169,000 compared to a negative $457,000 in September 30, 2019 quarter. Interest and other income were negligible for the quarters ended September 30, 2020 and 2019. Now, I'd like to focus on the company's liquidity and capital resources. As of September 30, 2020, the company had cash of $12.8 million, working capital defined as current assets minus current liabilities of $12.7 million, total assets of $23.9 million, and stockholders' equity of…

Thank you. Ladies and gentlemen, we will now be conducting a question-and-answer session. [Operator Instructions] Our first question comes from the line of Mike Grondahl with Northland Securities.

Hey guys, good afternoon. Congrats on the progress. Hey specifically how many new customers went live in the third quarter? And in October? And maybe what I'll describe is just a preholiday rush are you signing up more or getting a few more live preholiday?

We've got things rolling out and we certainly have people as they always do trying to get in whatever they can and it's usually a type of work between the retailer and the bank who's backing them. The good thing is we do -- we are bringing out some clients who are not in the retail space. And again are using our no integration tools. We just stand up a website and they can be using that to authenticate people in front of them or across the country. So, we're still looking to get in what we can before the total lock down goes in place and that's like sure the total number that we brought out I don't know Bill maybe you know from some of the implementation your team but certainly a handful.

Yes. We – about a dozen Bryan about 12.

Yes.

Got it. And the two regional banks, were they early in the quarter, late in the quarter? I'm just trying to kind of get their kind of throughout.

Yes. Mike I think they were kind of throughout the quarter. It was a phased rollout through the whole quarter?

Got it. And then the home improvement client you've been working on for a while. Did that go-live? Or what's the update there?

They're working with the bank that's the slow as molasses bank. So they're not going to go live. We hadn't – I can tell you in our projections we weren't counting on much of it just knowing that that bank is but they're certainly – they're saying they should be Q1.

Got it. Well, nice to know it’s coming in. congrats again, guys. Thank you.

Thank you.

Our next question comes from the line of Scott Buck with H.C. Wainwright. Please proceed with your question.

Hey, good afternoon, guys. Just a couple for me. First, did you have any of your customers or retailers paying at the minimum during the third quarter?

No. Everybody hit – or I don't know Bill did anybody – I don't think anybody did. You know..

Yes I'm thinking of the major customers Bryan they were above minimums but we might have had a couple of smaller customers at the minimums that weren't open.

Right.

All right. Perfect. Second, well I assume there was finished with implementations at this point in the year but what does the pipeline look like today for 2021 implementations versus kind of where you were a year ago looking at 2020?

I'd say that our implementation pipeline continues to remain relatively static because as soon – for as many as we bring live we've got that many new ones that come on board. So it's been – Bill does a great job of and his team of getting people running and out the door and the sales teams and our clients are doing an equally good job of bringing in new things into the beginning of the funnel of the pipeline. So I'm very happy with how we look in terms of the prospects to bring live going forward.

Great. And last one. In terms of OpEx thinking about next year besides adding some hedge in sales is there any other kind of outsized expense or project you're looking at for the year?

Not looking at a ton of step. Obviously, I want to add developers. We've talked about that always salespeople, a little bit on the marketing things. But we're not talking about major stuff probably somewhere between an increase of 10% to 15%.

Okay. Perfect. I appreciate it. That helped guys. Thank you.

Thank you.

Our next question comes from the line of Kara Anderson with B. Riley & Company. Please proceed with your question.

Hi, good afternoon. I first wanted to ask on the gross margin. Just sort of can you comment on the staying power of that? Just kind of the nonfat-based revenues lower than they were historically?

Obviously, it's tied to the more we sell in hardware, which is really not our game. Again we always do that as an accommodation to clients. It's not something that we do. We go out and try and do. It's just – if someone finds it easier to get the hardware through us we do it. So I think that we'll see that change depending on a couple of things. One would be some of the products that we're selling facial recognition, it's through a partner. So as facial recognition increases, depending on the mix of the products between partners and what we're selling ourselves that could change. Certainly for our core products, Bill has been pretty out of it since before I got here and the entire time that I have been here that we do expect that to be in that 85% range. But again as product mix comes in and changes that could change as well.

Got it. And I think you mentioned when you were talking about the implementations and maybe I heard it incorrectly some were for online. Are any of those also using the facial recognition partner? Or all of them? Just maybe comment on that or clarify.

Yes. We've got a handful that are either in production, using it now live, or they're testing or in pilot, seeing how it impacts their business, how well it works those types of things. Those that have gone in production very much like it. They're certainly not doing it on every scan. Some of our clients are saying, sort of, I'm worried about it and I want to maybe go that extra step, because they can choose whether or not they want to with each interaction to determine whether or not they want to go facial or not.

Got it. And then lastly for me. Can you comment on how volumes this quarter, I guess, through the month of October are trending maybe versus pre-COVID levels?

What I can say, because I was running these numbers earlier today, they're certainly -- we're up about 13% over October last year. Those are numbers that we're seeing. We're also seeing certainly more activity coming in through online or the call center type action, seeing an increase in that, which I think needs shows that people -- not everybody is going to stores, but at least we're picking up on that through our online tools. But from what I'm seeing, people are out shopping. Maybe malls are not as crowded as they used to be, but the people who are going out are going out with purpose to shop and that's usually good for us.

Got it. Thanks so much.

Thank you.

Our next question comes from the line of Roger Liddell with Clear Harbor Asset Management. Please proceed with your question.

Hello, Bill and Bryan.

Hi, Roger.

Hi, Roger.

Hi. You released a press release, what, just a week or so ago on Ipsidy and the collaboration that you are now entering into or furthering. Bryan, as I recall in the past you weren't dismissive of the opportunity in image processing, facial imaging, for all the reasons you laid out. What has changed to make you now a lot of move forward on this? And does it have great open-ended legs? Or is it simply a segment of the suite of products?

A couple of things. One, that press release was some company -- press company, we don't know, picked it up and rereleased it kind of thing. So we kind of caught all of us by surprise. So I'm not dismissive of facial recognition. I think it has a space out there. And from my standpoint it made a lot of sense to partner with people in this space, because there are a lot of people in space. And a lot of people do it very, very well. We just ended up working very closely and, again, working very well with Ipsidy. I think it's going to be a growing product and I wanted to make sure that it's just one of the things that we can do, again, to be a multi point system. You come to Intellicheck and through one pipe, we can give you a number of different signals on the person that you need to authenticate, because there's many things that we can give besides just a yes, no or expired on a license. One of the things -- in New York State, you can go to the New York State DMV website and get a new license sent, not to the address you live at. You can kind of say, hey, I lost my wallet, I'm not home and I need the license sent to me. So those are good valid licenses that often get used in crime. So we can send along with the information, hey, this is a recently reissued license, just in the last two days. Maybe you want to think about what you're doing in your crediting decision? Same thing with facial recognition. So I believe it will happen more and more. There certainly is some concern over demographic bias and how that plays out. We picked a partner that has really models and doesn't seem to show any demographic bias. But I think until everybody is comfortable with that, it's not going to become as widespread as certainly the authentication of the document, but it will be growing and I just wanted to make sure that we had those tools available to our clients who want them.

Okay. Next on the issue of chargebacks. You've been keeping a surprise over time, but chargebacks are expensive and the retailers have a way of avoiding them or minimizing. But the numbers are larger than I thought something like $17 billion last year and appearing to be flying upward. So has the -- instead of the credit card issue use everything is the phenomenon of chargebacks expanding significantly? And that being yet another driver for the solutions?

Right now one of the main -- one of the pushes I have with the sales team is certainly the account lookup use case where somebody comes in and says they forgot my credit card and I want to charge things against it. Those scans are four to five times the volume of scans for a new account opening. And part of that the companies, the retailers are protecting themselves, against chargebacks. It's one of the things we're talking to retailers and banks about, because I think oftentimes we’re doing is educating them on how else you could our tools. And so a lot of that chargebacks is a good chunk of it is also friendly fraud. It's a real charge, but the person is disputing it in terms of committing the crime. It's not identity theft, it is actual straight up theft because I charge something and then say, no, I didn't do that. If you authenticate the license at the time of purchase, you can prove that it was that person who did it, whether they're doing it online, they're doing it over the phone, or they're doing it in-store. So I think that when you plug-in all the different ways, we always talk about identity theft at $16.9 billion. Then you throw on top of that chargebacks at about $17 billion. You throw on top of that synthetic identity theft which is another $6 billion to $8 billion, there's a lot of loss out there that we can go help with. And that's part of what I was saying with different use cases. We've got clients that are doing just account lookup, but not opening or vice versa. We've got some clients who are using both of those and also on their website. But we look every client and there is at least one use case they could be doing that we're not. And that's why I need a larger sales force who can go out and educate everybody on what we could be doing for them and how much more money we could be saving them?

On the humanitarian the large humanitarian organization. This is interesting and that it certainly would get recognition so it is wonderful to have that organization as a reference. But in fact the cash registered as an gene unless, there's a disaster and they're repeating out there in the field? Or is there an annual type C maybe you're doing it pro bono, but is there anything you want to share with us on this particular opportunity.

You're right there Roger. And I would hope that almost -- it was never used for these guys, because that means we don't have any disasters where somebody needs some help. And I do expect it will be tied to things where there is some need for aid. They're starting off with a specific use case that money is available for military service personnel. They're looking to expand it. They do have deep pockets and they are willing to pay to make sure, because they'd rather make sure that the money is going to the right people, because if you just look at the amount of fraud that's come through COVID and people unemployment benefits and all these other things being stolen. One thing we know is that, I guess, it's pretty obvious the crooks have no morals and they seem to prey on disasters. So I think it's a good name reference talking to them about press releases and things. But I'd rather have the name recognition and actually be used because that means we're all in a better place.

Okay. And finally on the call centers, which looked to be a very significant opportunity within your client, your current client base. But revenues would be variable because you have a suite of products, the client, the customer service rep can employ at any given moment. So is the leverage showing up the fulfillment of the opportunity that you envision earlier?

Yeah. I'm very happy with what we see through the call centers. Certainly with -- I know that with financial services company number four that represents about half the revenues coming in through call centers or the online channel, a person not present channel. And where we have other banks or other organizations going into the call centers, it seems to be a pretty hefty amount of volume. And I expect that that's going to happen more and more because account takeover, one thing that figured out it's a lot more profitable because you can get more money faster if you take over my bank account or that type of thing. And just the reputational risk alone we're seeing that the banks are beginning to make people authenticate more than they did in the past just because they need to protect themselves and their clients. And they're beginning to explain to the clients, the reason we need you to authenticate is I'm doing this for your benefit. And that's why we saw with number four they're expanding their challenge use cases as they call them specifically increasing the flags that might make them think account takeover could be happening let's authenticate. So in my mind especially in the person not present environment that's going to be a growing market.

That's great. Good report.

Thanks.

There are no further questions in the queue. I'd like to hand the call back over to Bryan Lewis for closing remarks.

So thanks everybody for coming on to the call and thanks everyone, the analysts for the great questions. I just also want to thank my team who continues to do exceptional work in certainly odd time. So it's a pleasure working with them. They deserve the credit certainly more than I do. So thanks to them. Thanks to you all for being on the call and stay healthy and we'll talk to you next quarter.

Ladies and gentlemen, this does conclude today's teleconference. Thank you for your participation. You may disconnect your lines at this time and have a wonderful day.