Eric Thornburg
Analyst · Seaport. Angie, your line is now open
02:17 Thank you, Jim. Welcome, everyone, and thank you for joining us. I'm Eric Thornburg, and it is my honour to serve as Chairman, President and CEO of SJW Group. As an essential service, we deliver life sustaining water to families and communities where we lives, work and serve, whether it would be high quality water in a glass, a robust supply at the nearby fire high grant or reliable infrastructure on main street to support economic development, water is at the heart of our communities. 02:51 Delivering on our vital public mission requires our leaders and employees to maintain a laser focus on the present planned decades into the future and as the past year and a half has shown, adapt to unforeseen challenges along the way. SJW group and its employees are committed to being a positive force for good in the community, protect and improve the environment support water equity have a diverse and inclusive workplace and engage vendors and suppliers that reflect the diversity of the communities we serve. 03:29 We are able to build for the future because of our solid foundation. Our employee teams are working across the country and leaning in to deliver on our commitment to be a leader across the environmental social and governance landscape. ESG reflects our longstanding sense of purpose and our culture of service. To that end, we are finalizing our first enterprise wide greenhouse gas inventory, which will be the benchmark for reducing our carbon footprint. 04:01 We already have solar installations in California, Connecticut and Maine, and we're working toward more. One promising project would eventually allow us to meet all of the power needs of our new Saco River drinking water treatment facility in Maine. The grounds of the new Saco River facility will also feature more than two fifty acres of protected almost open space pollinator garden. 04:27 Building on our twenty twenty human rights policy, every employee in our organization is required to complete training on the policy. Further, as an organization, we support water equity and believe that access to safe affordable and reliable water service is a human right. We have financial assistance programs to assist customers facing hardships and we're especially proud of our water rate assistance programs in California and Connecticut that provide a fifteen percent reduction on water bills for income, eligible residential customers. 05:04 More than one point one billion dollars in federal dollars is earmarked two states to pay water and wastewater bills in arrears on behalf of low income residents through the low income household water assistance program. We are actively engaged to make sure that our customers in all four states can benefit from the program. Importantly, we believe our commitment to water equity includes investing in our systems, so they can deliver reliable supply of high quality water. Our subsidiaries are making consistent incremental investments in infrastructure so that customers at all income levels will have access to the quality and reliable water service they deserve with the costs and rate impacts of those investments incurred gradually. So, they can be more easily addressed by the utility and our customers. 06:00 Artificially keeping rates low, by deferring investment is short sighted and not sustainable and does not really serve our customers who all deserve quality water and service for the long-term. Unfortunately, the water shortage emergency declared in June by Valley Water, our California water wholesaler remains in place. San Jose water continues to aggressively promote water conservation to its customers in order to reach Valley water stated goal of reducing water consumption by fifteen percent compared to twenty nineteen. 06:37 The California Public Utilities Commission or CPUC has approved our request to establish a water conservation memorandum account to track the revenue impact of authorized versus actual water consumption while we are promoting conservation. A water conservation expense memorandum count was also authorized to track the incremental expenses required to implement our mandatory water conservation program. 07:09 Both memorandum accounts allow for the potential future recovery of the revenue and expense impacts. We continue have adequate water supply to meet the needs of our California customers. Just last week, some much needed rain move through the region. We're hopeful it is an early start to the traditional rainy season in the Bay area. 07:33 We are committed to strong partnerships with our communities. San Jose Water has been recognized by American best in Business awards for the company's response to COVID-19, which included donating and distributing PPE to other water utilities and community organizations. The CPUC held their nineteenth annual supplier diversity on bulk, titled driving and surviving during a pandemic on October fourteenth, a full day virtual event dedicated to supplier diversity. 08:10 All CPUC commissioner were present and led a conversation on supplier diversity including a recap of California regulated utilities supplier diversity results for calendar year twenty twenty. During the meeting, San Jose water was recognized by the CPUC for increasing our results from twelve point nine percent in twenty nineteen, the thirty point one percent of addressable spend in twenty twenty. SJW was also recognized as one of only ten California regulated utilities to meet the three supplier diversity subgoals for winning five percent minority fifteen percent and disabled better owned one point five percent spend. 08:59 Supplier diversity is a focus of all SJW group companies and another way we're having an impact for good in our communities coast to coast. Building and retaining our workforce of water professionals is also critical. Earlier this month, Connecticut Water was recognized at the state level as a top workplace and also at the national level for culture excellence by top workplaces for our professional development program, Connecticut water was one of about two fifty companies at size to be recognized nationally. 09:35 Cybersecurity is critically important to our industry and the country. In August, I was honoured to represent SJW group at the White House's cybersecurity summit, along with two dozen respected academics and top executives from leading firms and banking, commerce, energy and water. It was gratifying to see that the importance of water to our national security is recognized at the highest levels of government, including President Biden. 10:07 Attendees committed to sharing best practices and in a water space, SJW Group pledge to be a resource. The smaller organizations still developing their own cybersecurity resources. I'll now turn the call over to Jim, who will review our third quarter and year-to-date financial results. And after Jim's remarks, I'll address other regulatory and business matters. Jim?