Marita Zuraitis
Analyst · Janney Montgomery Scott. Please proceed with your question
Thanks Ryan and good morning everyone and welcome to our call. As many of you know Dwayne Halman, our Chief Financial Officer passed away last week. Dwayne was an inspiring leader and a true partner in establishing and executing Horace Mann’s mission to serve educators. His contributions to our success at Horace Mann are significant and he left an indelible mark on his co-workers and this company. In his absence Bret Conklin, our Senior Vice President and Chief Accounting Officer has assumed Acting CFO responsibilities and has prepared remarks this morning. Turning to our business result after yesterday’s market close Horace Mann reported fourth quarter operating earnings at $0.52 per share which brings the full year operating earnings to $1.97 per share. These were solid results considering the impact of weather, elevated industry auto loss trends and a challenging interest rate environment and these results continue to highlight the benefits of our multi-line business model. 2016 was a year of significant strategic investments and advancements for Horace Mann. Our product offerings continue to evolve addressing issues educators face every day. We enhanced our Horace Mann general agency offerings to include more property options for coastal exposure and expanded our broker [ph] life insurance solutions for specialty cases. In addition to these enhancements we also introduced student loan solutions, which helps educators reduce the burden of student loan debt. To-date we’ve helped refinance millions of dollars in student loans and redirect their monthly savings to retirement accounts. From an infrastructure standpoint, we’re making good progress modernizing our Life and Retirement systems and are in phase 1 of multi-year effort to modernize the full suite of our P&C systems. In addition we’ve made it easier for customers and agents to do business with us, with improved digital tools like a mobile app to submit damage photos and other claim documentation. And an easy-to-use online self-enrolment of our retirement advantage products. From a distribution standpoint we continue to build complementary distribution channels to allow customers to access us on their terms. Essentially increasing the number of ways to introduce Horace Mann to educators because we know that their financial needs become more complex they will seek the advice of a trusted advisor at the point of sale. For example in 2016, we enhanced our online auto quoting tool providing more options and reducing the amount of time it takes to deliver a quote to a customer. By streamlining the user experience and improving our digital presence we’re seeing meaningful increases in the number of customers that began their Horace Mann relationship using this channel. And we continue to invest in the agency channel a key differentiator for Horace Mann in the marketplace. Our captive agent force is a key component to our unique value proposition and an integral part of the education ecosystem solving for the issues educators and school districts face on a daily basis. Our exclusive agents are the face of Horace Mann and schools across the country helping educators protect what they have today and prepare for a successful tomorrow. In 2016 our agency force conducted 3,500 workshops in schools on financial literacy, retirement readiness and student loan assistance. In addition, they helped school district secure over $66 million in crowd funding grant with the assistance of DonorsChoose. I’m pleased to report that agency productivity continues to improve and the proof is in our sales volumes. P&C sales increased 6%, retirement sales were strong and we clearly have life back in our Life business. Sales increased over 40% to $15.6 million. Adequate life insurance protection is an essential part of a holistic financial plan and many educators do not have or do not have enough life insurance coverage. We are helping solve for this gap. Educator consumers - educating consumers on the importance of life insurance and helping them find dollars to pay for it. Our customer base is growing, we continue to add new educator households while keeping our current customers. Life and Retirement persistency rates continue to be in the mid-90s and despite a challenging P&C environment and aggressive rate actions to improve profitability, our industry leading P&C retention ratios continue to be in the mid-to-high 80s. These achievements are a lot to be proud of, but we have more work to do to achieve our goal of increasing market share in the educator market and improving profitability to move us closer to a low double-digit ROE. 2016 was clearly a challenging year for the P&C industry weather and auto loss trends impacted everyone and we’re not immune. Our combined ratio of 101.5 increased 4.5 points largely due to increases in catastrophe but also due to higher auto loss trends. From a catastrophe perspective we had 9.7 points of losses, a level not seen since 2011 when devastating tornadoes created significant damage across the Midwest and Southeast. This year we saw a significant increase in convective storm activity with grapefruit size hail in Texas, battering winds and torrential flooding in Louisiana and fourth quarter results included the impact of Hurricane Matthew which caused significant damage in one of our larger markets, the Carolinas. All said the nature of these storms impacted not only property but auto as well. 2016 auto catastrophe losses were historic 10 million or 2.5 points on the auto combined ratio, a level never seen at Horace Mann. And the macro industry trends in auto are concerning. The industry is battling an unprecedented increase in auto frequencies and despite all the safety enhancements in modern vehicles fatalities and accident severities are on the rise. Drivers today are more distracted than ever and it’s not just mobile phones. The sophistication and complexity of new vehicle technology and increases in the number of connected vehicles are clearly contributing to the rise in accident frequency as well as accident severities. We, like many in the industry are seeing this in our claims data, we’re seeing higher accident counts and more severe damage and when you have a collision at a higher rate of speed you typically have more bodily injury claims. Our educators tend to be better more responsible drivers and therefore they’re somewhat insulated from these trends, but they’re not completely immune from the environment around them. We began seeing an uptick in auto losses in mid-2015 and we reacted quickly in response to these trends. We began tightening underwriting, increasing rates and implementing claims enhancements with a goal of improving profitability. These actions combined with the fact that the majority of our policies are on a six-month billing cycle resulted in hired, earned rates increased in 2016. Unfortunately despite our aggressive actions the rate we took was not sufficient to cover rising loss cost trends. As a result we continue to take rate and in 2016 exceeded our original plan by 50 basis points ending the year at 6.5%. Our initial outlook for 2017 indicates an 8% rate plan but we will adjust accordingly as we see changes in the auto loss trend. We will provide more specifics on 2017 guidance later in the call, but from where we stand today we would expect to see modest improvement in the underlying auto loss ratio in 2017. Despite the weather impacts of 2016 our underlying property book continues to perform extremely well and is an important contributor to the profitability of our P&C line. The majority of our P&C customers bundle auto and property and this combination results in strong retentions but also higher life time profitability. We continue to promote bundling not only for the profitability benefits but also to ensure we’re providing a complete insurance solutions for the household. Turning to the retirement business, 2016 was a solid year. Ex-DAC operating earnings increased 11% on strong net investment income as well as solid sales and deposit activity. At the end of 2016 retirement assets under management were nearly $6.5 billion an increase of over 7% compared to the prior year. We know that our 403B retirement offerings are in many cases the first product an educator purchases from us, therefore it is important to ensure the customer experience is consistent and aligned with our solution orientation. We have spent the past few years building enhanced online enrolment capabilities, a scalable infrastructure and most importantly an innovative product offering that is integrated and aligned with our solution orientation. We have built and planned to launch an educational tool administered by our agents during the sales process and annual review which will help analyze a customer’s financial and household information, the output of this tool is personalized education to help customers achieve their retirement goals, but also to provide recommendation on appropriate homeowners and auto insurance as well as life insurance options or protection and wealth accumulation. In short, this proprietary tool provides a holistic goal-based approach to assist our customers with all of their household financial needs. At the center of the savings component of this model is our new employer based and individual retirement advantage products. These offerings feature transparent fees as a percentage of assets under management, flexibility to move between products with no surrender charges and a best of breed selection of third party mutual funds and sub-accounts with a continued focus on increasing client value and reducing overall cost. These retirement advantage products will replace our current 403B and IRA offerings with a targeted second quarter release. This product shift is designed a harmonized compensation of our agents across all tax types and ensure a consistent customer experience across all new retirement sales. We believe our harmonized approach combined with our innovative new products will capitalize on the destruction in the retirement phase and we’re poised to take advantage of our first mover position. To reach more educators and ensure we capitalize on this innovative new product offering, we have expanded our institutional sales team led by Bruce Cochrane [ph]. As you may recall Bruce joined the organization in the second quarter of 2016 and leads our newly created institutional retirement solutions team. We have expanded this team hiring seasoned 403B institutional sales talent with proven track records of success. This team have experienced business-to-business marketers will improve our competitiveness in medium to large school district market. We expect this to result in accelerated 403B growth. We already have an active pipeline of RFP [ph] opportunities and we’re excited to introduce our innovative retirement advantage product to more school districts. We’re confident the combination of our new educational pool, our innovative new retirement product platform and the growth of the experience institutional team will result in an acceleration of growth and retirement assets under management overtime. Let me turn the call over to Bret for a discussion of fourth quarter and full year 2016 results. Then after Bret’s comments I’ll provide our operating earnings and key driver guidance for 2017. Bret?