Marita Zuraitis
Analyst · Janney Montgomery Scott. Please proceed with your question
Thanks, Ryan, and good morning, everyone. And welcome to our call. After yesterday’s market close, Horace Mann reported second quarter operating income of $0.25 per share. We, like the rest of the industry, experienced an elevated level of losses related to severe convective storm activity. Unfortunately, early arrival of spring storms in the first quarter continued well into the second quarter. And on a year-to-date basis, catastrophe losses were significantly higher than our historical averages. In addition to elevated catastrophes, the adverse weather contributed to an increase in auto frequency, particularly in comprehensive and collision coverages. And we continue to see an elevated level of auto physical damage severities and are working diligently to accelerate our rate actions in response to these macro trends. That said, we are encouraged by strong top-line momentum in all of our business lines, continued solid retention and persistency ratios. On a year-to-date basis, operating earnings were $0.87, $0.21 lower than the prior year. Catastrophe losses were 2.4 points, or $0.14 higher than the previous year. In addition, on an underlying basis, the combined ratio was 2.2 points higher than the prior year, which reflected elevated loss trends in auto, offset by four points improvement in property. Annuity profitability continues to be solid despite the challenging interest rate environment. And life earnings are tracking better than expectations, largely due to lower mortality costs. Within P&C, underlying property continues to produce very favorable results, which reflects improved underwriting, better pricing segmentation and continued focus on getting appropriate rate increases and lower reinsurance costs. Auto results were impacted by another quarter of adverse weather. Not only did we see 4.5 points of catastrophe losses in auto within the quarter, but the impact of wet roads and widespread hail resulted in increases in physical damage frequency in the quarter. Comprehensive and collision claim counts were up. And we, like the industry, continue to battle the trend of distracted driving, higher repair costs, and more miles driven. We responded early beginning in the second quarter of 2015 to emerging trends with rate actions. Our rate plan at the beginning of this year targeted mid-single-digit increases in auto. But given the recent trends, we are responding more aggressively with additional rate actions, tighter underwriting, and continued enhancements in our claim practices, all with an eye to improve profitability over time. We remain laser-focused on ensuring that P&C growth is profitable, Auto sales grew 10% compared to prior year, and property was up modestly. Importantly, the growth continues to be educator business, with a preferred underwriting profile. Retention remains strong at 84% in auto and 88% in property. In total for P&C, we clearly are facing macro headwind related to weather and auto loss trends. The increase in auto frequency we experienced in the quarter was clearly out of pattern. And as a result, we do not expect to see improvement in underlying auto loss ratios in the full year of 2016. We are aggressively pursuing rate actions and are already ahead of our original rate target mid-single-digit increases. We are pushing harder and now expect to achieve another point or so of rate increases in auto this year. And we have already begun to increase our pricing assumptions for 2017. Given the volatile weather patterns, we, like many in the industry, will remain disciplined in our approach to maintain profitability in property. Even with strong year-to-date results, we continue to target mid-single-digit rate increases. And, when combined with tighter underwriting and claim initiatives and lower reinsurance costs, we expect margin expansion in property so somewhat offset the macro pressures we’re seeing in auto. In total, for our combined P&C book, we expect the underlying combined ratio to be relatively flat compared to prior year, and we continue to respond nimbly with rate underwriting and claim initiatives across both auto and property to improve results. Our approach to disciplined underwriting, improved claim practices, and rate in excess of loss cost trends has not changed. But given the macro industry trends, our actions will take longer to fully impact the results. Our annuity business had a strong quarter. Operating earnings, excluding DAC unlocking, increased by 12% as a result of investment portfolio performance. Sales remain solid at over $80 million. While the interest rate environment remains challenging, our agents continue to successfully sell our products, as they are designed to meet the unique retirement savings needs of educators. We continued to prepare for the implementation of the Department of Labor fiduciary regulations and are very thoughtful in our approach. Our captive distribution model is well suited to deliver tailored advice. And our multiline product offerings uniquely position us to help educators protect what they have today and secure their long-term financial futures. We are working on harmonizing our agency compensation model, making some product refinements, and improving our infrastructure and online capabilities to deliver a consistent experience across all product types, 403(b) and IRA business. Given our leadership position in the educator space and our specialized knowledge of their retirement programs and benefits, we are well positioned to capitalize on any market disruption. We are being proactive to ensure we have the right solutions to support school districts as the retirement landscape continues to evolve. For example, in many cases, educators and other school employees need to increase their share of voluntary retirement savings to compensate for changes in district-provided pension benefits in order to adequately prepare for retirement. Given our dedicated focus on educators and deep knowledge of state retirement benefits, we are well-positioned to be a strategic partner to those school districts looking for solutions to help drive higher voluntary plan participation. We offer a multifaceted approach, with online tools and enrollment, financial advice workshops and planning sessions to help educators find dollars that can be redirected to their retirement savings, as well as one-on-one guidance from our captive agents. This holistic approach is core to our unique value proposition and is a key differentiator for us in the marketplace. In addition, we continue to invest in the institutional sales team and are pleased to announce that Bruce Cochrane has joined Horace Mann to lead these efforts as head of our Institutional Retirement Solutions. Bruce brings more than 20 years of institutional retirement plan experience, with deep knowledge of the K-12 educator space. He most recently served as Managing Director at Tia and was previously a Senior Vice President at Ballock. Bruce has hit the ground running and is helping to further improve our institutional sales and support processes, as well as ensuring we have the right products, distribution and infrastructure that allow us to solve for the issues school districts face around employee retirement readiness. Turning to the life segment, we also had a strong quarter, as earnings benefited from lower-than-expected mortality costs. Sales of our life products continue to grow, and we are very pleased with the continued strong sales momentum of our new indexed universal life product. Since the launch, over 200 of our agents have sold this new product, and we expect that number to continue to grow. On a year-to-date basis, life sales of $7.1 million were nearly 50% higher than the prior year. We are aggressively focused on growing this business as mortality-based earnings are an important element to diversify our earnings streams that exist in our multi-business line model. We continue to refine our products and program offerings to ensure we are helping educators solve the financial issues they face, while also building and improving distribution options to allow educators to begin their customer journey with us through their desired channel. These complementary channels are key to reaching new types of educators, and we are pleased to see P&C sales continue to grow in our direct sales channel within our customer contact center. And during the quarter, we enhanced our 403(b)7 enrollment capabilities to provide easy online enrollment and end-to-end account capabilities. But we know that while we may attract a new educator household via a direct channel, as their needs become more complex, we know they will seek the advice of a trusted advisor. And we’re pleased to see solid productivity growth in our agency force. In addition, we continue to invest in our infrastructure to improve the customer and agent experience, as well as widen the pipes to efficiently support greater volumes of new business. I’m confident that we’re making the right investments in our business to accelerate profitable growth. And I’m encouraged by top-line sales momentum across all three of our business lines. Thanks. And with that, I’ll turn the call over to Dwayne.