Mark Wang
Analyst · SunTrust
Well, thanks, Bob, and good morning and thank you for joining us. Q3 was a great quarter. Contract sales grew by 11.7%, NOG was up 7.4% and adjusted EBITDA was up 14%, with diluted earnings per share increasing by 47%. We've been building momentum through 2018 as we continue to benefit from ongoing investments we make in our customer, sales and marketing and result -- and our resorts. Despite volcanoes, hurricanes and the worst typhoon that Japan in over 30 years, our marketing teams generated record tour volume, and our sales teams effectively converted those tours into sales. Tours increased 9%, with strong growth from both owners and first-time buyers. This reflects our ongoing efforts …buyers. This reflects our ongoing efforts to identify new customers and build up our tour pipeline. Our success generating tours was broad based across multiple sourcing channel, including direct, local and owner reliables, as volume and efficiency improved in most of our key marketing programs. We continue to add first time buyers at a rapid pace. Half of our sales came from new buyers, and we added nearly 21,000 net owners to our system in the past 12 months. Consistent NOG means that every year, we expand our owner base, which grows our high-margin annuity stream of cost and management fees, and also embeds value from future real estate upgrades and related financing transactions. Operationally, our business is firing on all cylinders, and our ability to monetize the value embedded in our owner base each year provides us significant earnings visibility. As many of you follow the broader lodging industry are aware, hotel operators have the benefit of visibility and predictability when it comes to group sales. On the order book, approximately 20% of their total bookings. In our sector, HGV benefits from good visibility and predictability into approximately 70% of our total business headed into 2019. When you consider the contractual nature of our management, club and finance business and then add in the anticipated yet highly predictable owner upgrades, our business model should be less volatile throughout all phases of the economic cycle. Given our momentum, we're raising our full year contract sales guidance from 9% to 11%, to 10.5% to 11.5%. Likewise, we're also increasing the midpoint of our adjusted EBITDA guidance. Bob will provide additional details during the financial discussion. Another highlights, we completed the last two of our expected 2018 project announcements: The Crane in Barbados and our new project in Waikiki. In September, we were pleased to announce our sixth project in the important Waikiki market. We purchased a one-acre site located 2 blocks off the beach in the heart of Waikiki. Because the site was already entitled as a high-end residential project, and our purchase included the project's design plans, we're able to start construction next quarter, with sales starting in 2020. This time line is well ahead of what would have been possible if we had to unentitle and design the project our self. Moving to our property in Barbados, it's a spectacular resort and it's our first in the Caribbean islands. We're purchasing intervals in an existing timeshare resort on a just-in-time basis over the next 2.5 years and rebranding them, Hilton Grand Vacations at The Crane. We've already connected Crane to select U.S. sales centers, and we're expecting strong customer response. Crane provides a new high-demand destination, improving the overall value proposition of our club portfolio. With these two last projects, we've now revealed where all of this year's inventory spend will be directed. It covers our new projects in Japan, Cabo, New York, Chicago, Barbados and Waikiki, as well as renovations at the Ocean Tower and Residences, plus inventory repurchases and upgrades. We also announced a fee-for-service project in Charleston. I couldn't be more pleased at how our team came together to settle and close these fantastic assets. They're all in prime locations where current and prospective members have told us they want a vacation. We've now announced the bulk of our project-specific spending and inventory through 2020. These projects all have actual construction, conversion or just-in-time commitments with budgets, start dates, delivery dates and opening dates, which lowers our execution risk. And as I said last quarter, there's two sides to the return on investment capital equation, and we expect these inventory investments to accelerate our growth and generate exceptional returns. Now let me take a minute and update you on our CFO search. We're fully engaged in the process is moving along very well. We're highly focused on getting the right person into this role, not just in terms of technical proficiency, but also in terms of leadership and cultural fit. I've been pleased with the high quality of candidates we're seeing and I'm confident we'll be announcing our new CFO by year-end. That said, I've been very impressed with how everyone in my leadership team has come together to work through this transition period without losing a step. I really appreciate all the tremendous work from our finance team this past few months. We're also pleased to announce our Investor Day at the New York Hilton on December 4th. By then, it will be almost two years to the day since we've held our first one in 2016. Recently, we've spoken with many of our investors about what topics they'd like us to examine. So we've designed the day around taking a deep -- a very targeted dive into our business. This includes discussing the value of NOG, the resiliency of our business model, our inventory strategy-related returns, our capital allocation strategy and our financial outlook. We hope you can join us for this day in New York. I'd like to conclude my prepared remarks with some thoughts on where we see the business today. Each quarter, we drive a durable value-creation cycle, which consists of two major drivers: first, we monetize embedded value from our owner base; and second, we embed even more future value in that base by adding incremental owners. But what makes us unique is that the growth part of NOG actually creates a need for inventory. Fortunately, we're matching our need with a broad range of options. Today, we can deploy an efficient mix of our owned and third-party capital that allows us to add the right inventory in the right markets. To this end, we spent the last 24 months assembling a quality roster of new projects that should meet our needs and drive additional growth. So how does inventory drive additional growth? Well, history tells us that owner upgrades increase when we open new destinations, which also provides us access to new customers. And then the cycle repeats itself, as those new customers begin their own upgrade cycle. But the inventory isn't the whole story. And while we talk a lot about inventory, the story of growth is really about the customer, bringing in new customers, engaging existing customers and retaining them over the long run. To this end, the investments we've made in sales and marketing continue to produce record package sales, tour pipelines and closing efficiencies that we expect to drive demand. And of course, our sales and marketing efforts are closely tied to our relationship with Hilton. And as Hilton's global footprint and Honors Program reach new heights, we're working alongside them to evolve and adapt our customer-sourcing interfaces. We also note that our next growth chapter comes at a time of heightened concern about the economic cycle. However, we're very confident in our ability to execute, and we've been through this before. We invested $800 million across '07 and '08, and opened four properties right into the teeth of the great recession. Including pre-sales, all of them were 80% sold out within 2 to 4 years of opening. Our strategy is focused and disciplined around delivering incredible vacation experiences and growing our owner base. And even in 2009, at the worst of times, our strategy worked as we posted a 3% drop in contract sales in the same year our industry plunged by 35%. And when the next downturn comes, I believe we're in an even better place than we were in 2008 due to the great visibility and built-in resiliency I've talked about earlier. As I said coming into each year, we've got about 70% of our business already lined up. Our Hilton relationship is stronger than ever. The Honors System has grown threefold and so has our vacation pipeline. There's significant, more embedded value in our owner base and we have ample supply of capital-efficient inventory. We're able to fund our growth without extending our balance sheet or taking undue risk, and the credit we extend through our high-quality customer remains highly remarkable. So as I look forward, I believe our best years are ahead. I feel confident in our new properties and markets and their ability to drive growth. Since the spin, we've put our capital to work faster than we originally envisioned, which means we're adding value to the business sooner. We expect meaningful acceleration in our earnings and cash flow production, which should give us greater flexibility to allocate capital to achieve the right balance between growth and shareholder returns. In closing, I've never felt better about our business and our ability to create meaningful value for our team members, our owners and our shareholders. And with that, I'll turn things back over to Bob.