Carrie Baker
Analyst · Rick Patel with Raymond James. Please go ahead
Thanks, Dani. Q2 was a productive quarter as our team continued to execute against our key operating imperatives while also preparing for peak our season. We made significant progress on several fronts, which I'm proud of, and I'm excited to share with you shortly. First, though, let me start by putting our Q2 DTC comparable sales results into context. One of our biggest priorities in retail this fiscal is driving comp growth, but this fell short of our expectations in the quarter. Year-over-year DTC comp revenue declined 13% as performance in Asia-Pacific and North America weighed on overall results. While EMEA comp growth was down year-over-year, performance improved sequentially compared to our first quarter. On a global basis, store traffic and conversion declined year-over-year, while e-commerce saw increased sessions yet lower conversion. The exception here was also EMEA, where store traffic was up significantly, reflecting the busy summer event season in the region. We were encouraged to see conversion start to improve across our key regions in September. While consumer sentiment weakened during the quarter, our Q2 performance was further pressured by two decisions we made in line with our long-term strategy, a part of the transformation work we started last year. First, we made the deliberate decision to implement most of our marketing spend in the second half of fiscal 2025 as opposed to previous years where we typically ramp investments in Q2. This enables us to fully support the launch of Haider's first capital ahead of holiday, our seasonal strength, and showcase our elevated brand expressions and consumer engagement strategies during our peak season when it matters most. Haider's first capsule is a big brand moment for Canada Goose, not just from a product perspective, but also in how our brand comes to life across all touch points. Driving increased brand momentum is a critical goal this year. And while this capsule is just the beginning, it marks a milestone moment for the brand. Second, we are working towards a more productive and curated product assortment, focusing on icons and best sellers, while we expand into other categories strategically. Compared to previous years, we made a conscious choice to limit the total volume of newness this season, adding new styles where they were needed most by building on key product families. The benefit of this decision is we're better able to engage our customers through clear storytelling as well as giving space and focus in our DTC channels to Haider's new designs. While this means fewer new styles this season, this decision sets us up to deliver a more strategic offering to drive sales and conversion in the long-term. Now, let me share highlights from our Q2 operating imperatives, which aim to address these performance issues, starting with our product and brand operating imperative. From a product perspective, it's no secret that we occupy an enviable position of leadership in delivering the warmest outerwear, but we are fully focused on complementing that with new innovative styles that expand into other categories and seasons. Early results are encouraging. Our spring/summer 2024 collection was positively received, in particular, our apparel and everyday products, confirming the significant market opportunity for our full year assortment. And more recently, we launched our fall/winter collection in September, which delivers a more youthful attitude with relevant silhouettes and style forward designs that don't compromise on function. Based on October sales results, which are substantially improved over Q2, this collection is resonating. Looking ahead, our category expansion story now includes eyewear as we announced plans to launch our first collection in spring 2025 in partnership with Marchon Eyewear. Our DNA of protection and craftsmanship translate well into eyewear, and we're excited to see this category come to life soon. Lastly, on the product front, we have hired a new Head of Merchandising, who will start early in 2025 to lead and strengthen our long-term product strategy. This is a critical role that we have not had in the business for some time and will be a driving force in working with Haider and his creative vision. Together, they will build a product offering that strengthens the link between market demand and our product road map to drive both revenue and margin. Turning to marketing activity highlights. In Q2, we continued to move the needle on the marketing front in targeted ways. We launched an engaging campaign with our global brand ambassador and NBA Star, Shai Gilgeous-Alexander, which delivered increased earned media, significant new subscribers, strong social engagement, as well as solid commercial results. In September, we joined the world of live streaming with the opening of a new sales channel on Chinese social platform, Douyin. This is a powerful way for us to tell our brand story and engage customers in a more direct way on style and functional aspects of our products. Our performance in these early days on Douyin is strong and contributed meaningfully to our Asia Pacific e-commerce revenue in Q2. And we were successful in expanding our audience, both on social and our own communities. Through consistent and targeted engagement, we have grown the number of subscribers by over 30% year-over-year with the share of e-mail attributed sales in our e-commerce revenue also growing significantly. In the near term, our attention and focus is on creating excitement for Haider capsule and a bolder brand expression overall and sustain that momentum through commercial and regional campaigns that also drive demand for our mainline collection. The expedition we led in Iceland that Danny mentioned earlier, reflects our experience-first marketing strategy designed to make impressions, not buy them. The capsule campaign that follows will build on our authenticity and credibility as an experiential brand, amplified globally through a robust marketing campaign with investments throughout the funnel, including digital and out-of-home campaigns, regional events and impactful retail theater. Early data coming out of our campaign indicates that brand momentum is building, reflected through the level of earned media impressions globally, growth in our social following, and increase in US search demand and continued growth of our membership base. Another critical component of our brand and product evolution imperative is our wholesale strategy. Our efforts to elevate the wholesale shopping experience started nearly 18 months ago and began to bear fruit in Q2. Key second quarter achievements include positive sell-through with our top partners in EMEA, our largest wholesale market, which reverses prior year trends. Our brand is better positioned within strategic wholesale partners, including a men's pop-up and Galeries Lafayette alongside luxury peers, resulting in significantly higher sales compared to the same period last year. We also made significant progress in reducing the availability of our product with wholesale distributors that have historically not treated our product in a brand-aligned way. This has resulted in considerable improvement of our full price positioning. We also experienced solid travel retail growth as we gained deeper experience in this relatively new channel. And last but not least, in October, we introduced an elevated and bold visual expression at Selfridges in London, having just launched the Polar Bears International pop-up experience and taking over the entire window displays with our fall/winter collection. We're pleased with the progress we've made in our wholesale business and are on track to deliver our full year outlook for this channel. Finally, let me touch on our second operating imperative, implementing best-in-class retail execution. In Q2, we grew our permanent retail store network, opening 2 new stores in Montreal, Canada and Wuhan, China and converted two temporary spaces into permanent stores, one in Birmingham, U.K. and one in Shanghai, China. This brings our permanent store count to 72. We also expanded our store in Tokyo's luxury epicenter, the Ginza district, which now provides guests with an elevated flagship experience, including a beautiful VIP space and a renowned cold room. Last quarter, we laid out three streams of work to level up execution across our retail network. First, boosting our sales training; second, strengthening store operations; and third, improving product availability. Our efforts here through the first half of the year have ensured our stores are well prepared to capitalize on the selling opportunities throughout our peak season. They are well staffed with labor optimized for weekend traffic. Employees are well trained to deliver that Canadian warm experience, and our stores are well stocked for customers the product they're looking for. As mentioned earlier, we saw the most prominent evidence of this preparation in our EMEA stores, where these initiatives were quickly implemented across the regional network and have led to steadily improving conversion. With a much larger store base, it's taking a little longer in North America, but we are applying that same playbook for success there and also in Asia Pacific. We've made tremendous progress in the first half of our fiscal, and we are far from done as our journey of transformation continues. A change of this magnitude takes time, but we are on the right path. Near-term headwinds aside, we know what we are capable of delivering in Q3, and we are full steam ahead. I'll now pass it over to Beth.