Paul Raines
Analyst · Mizuho
Thank you. Good afternoon and welcome to the GameStop earnings call. I want to thank all our global associates for your outstanding service to our customers in 2016 navigating transformation takes a full team effort and I'm extremely proud of how our organization has built an even strong culture through out the year. Speaking on the call today will be Rob Lloyd and Tony Bartel; also in the room are Mike Hogan, Mike Buskey, Mike Mauler, Jason Ellis and Matt Hodges. 2016 proves to be a more difficult year than we originally forecast, while our strategic transformation drove record gross margins of 35% and earnings came in within our revised guidance of 377, we encountered stiff headwinds as we completed the third year of the console cycle. As a result, the physical games category declined 15% and our GameStop brand lost a small amount of market share during the holiday period due to deep discounting. Our internal model, which aggregates PwC, DSC and IDG, forecast only a 5% decline even as latest September, experts were still expecting a 5% decline for the year. However, according to NPD, excluding Pokemon, the top eight physical software titles actually declined over 40% from October to December compared to the top eight release in the same timeframe in 2015. As a result, most publishers began discounting titles much earlier than previous years leading to a steep decline in retail pricing. The 2016 holiday was also more promotional than prior ones with average hardware prices down 15% versus prior years. That decline reflected the impact of all the below cost discounts and complimentary gift cards that we saw from Black Friday that ultimately carried through the holiday season. This console upgrades were also not as meaningful as we had hoped. Some have argued that this decline was caused by title fatigue, others have argued for a need for new consoles. And looking more broadly across the general retail spectrum it was obviously a transformational holiday season for a number of hard-line retailers. It is also encouraging though to see what was not a primary cause of physical declines. We know from various external sources that the penetration of full game downloads increased 2 to 8 points in 2016. Remember that we have mid-single digit share on full game digital downloads and an overall 18% share for console digital products including full game download, downloadable content, digital currency and PC. Our conclusions are that overall gaming declined slightly in 2016 as mobile growth slowed in console digital was flat. So, I think it's critical for our analysts and investors to understand that 2016's physical game decline were not caused solely by acceleration of full game downloads. Now, despite the physical decline based on our research within our gaming community, the majority of gamers purchase intent for new console this high was more than 50% of non-owners still planning to upgrade to a PS4 or Xbox One. Purchase intent for Switch and Scorpio's at PS4 levels are higher. Just a note on the Switch launch. We have had a very successful launch so far with high attach rates of software particularly Zelda and related add-ons. The Switch has provided a dramatic lift in traffic in-store and has real potential to be V-lite in its ability to expand the gaming category from core to broad audiences. In fact, the Wall Street journal reported late last week that Nintendo could potentially double their original output forecast over the next 12 months. As for now, we continue to receive more allocation, strengthening what we believe is already leading market share. We are also looking forward to the launch of the Switch title from GameTrust called Has-Been Heroes, which recently won an award at Paxi's as best handheld game. GameStop has an extensive loyalty CRM program known as PowerUp Reward. In 2016, our PowerUp members drove 71% of our sales volume in the United States, so they are very important to us. In addition, they spend roughly 6x that of a non-member, 3x that of a basic member. We have recently strengthened our PowerUp Pro program with ritual rewards and better focus in our [Technical Difficulty] and Web site. As a result, we grew our membership based in 2016 and they are rewarding us with greater frequency and larger average purchases. Historically growth in PowerUp Rewards brings us great benefits and if you are a PowerUp Pro member you know that the pro-gaming pass pro-days and exclusive offers are a fewer examples of new value for your membership. Shifting gears, let's talk about one of the great growth stories we had in 2016, our collectible business, which hit the high-end of our revenue guidance at $494 million. We are spending a lot of time on the collectibles business driving global best practices, buying synergies, developing standalone collectible stores and hybrids as well as integrating [indiscernible] into the enterprise. We are very focused on continuing to grow this year and the availability of licenses from IP holders and movie studios will continue to support that growth. In 2017, we expect to grow our collectibles business by 30% to 40%. Tech Brands was another great growth story in 2016, revenue grew 52% for the year to $814 million as we added a net 486 stores to become AT&T's largest deal. We continue to be closely aligned with AT&T and see their diversification as an asset to us as we continue to support their initiatives. Tony Bartel will provide color on our key activities for the Tech Brands business but it's safe to say that we look for more great things out of this business in 2017. So, despite the strength of our new businesses, some of you may still be asking is your strategy working? Our answer, it absolutely is. To help you see this more clearly, let's revisit the four pillars we presented to you at our spring 2016 Investor Day. In physical gaming there have been cyclical declines without question, but we have very strong cards to play in Nintendo Switch, Sony VR and Microsoft Scorpio. We have also demonstrated our ability to proactively and intelligently right-size our footprint and to reduce the in-store linear footage to give us more room for collectibles. This ability to flex in response to the marketplace is one our key assets as we continue to transform the business. Digital is another growth segment, with digital receipts growing 4% to $1.1 billion in 2016. Growth was driven by a 20% increase in DLC and congregate sales. We expect to continue to be a strong participant in this area and post steady games over the long-term. Collectibles is an absolute win and as great potential for future growth as we double our internal linear footage within GameStop branded stores. We expect to see continued growth along with ThinkGeek.com productivity in our Web sites and standalone stores, collectible is on-track to become a $1 billion business by the end of 2019. In technology brands, we continue to have high expectations as we cycle growth of our latest acquisitions and see new products from AT&T. Tech Brands is still on pace to generate $200 million of operating earnings in 2019. In terms of capital strength, we continue to generate significant cash flow and we are reducing capital expenditures to reflect a smaller business. This discipline has allowed us to not only to produce outstanding cash flow but also return that capital to shareholders generously and consistently. Therefore, we believe that our strategy is sound as we will continue to proactively navigate any and all consumer shifts on the physical gaming side of the business. And aggressively diversify through our strong non-gaming categories. In 2008, we were a 100% physical retailer. And last year we had 37% of earnings coming from non-physical businesses. Why do we think that is important, simply because that de-risks your investment in GME, while providing shareholders with the upside of the frequent cycles in gaming. As we grow our non-physical assets of digital collectibles and Tech Brands, we believe the value in our collective franchises will prove much higher than it is today. A further word on capital policy and I will ask Rob to derive more color when he walks through his prepared remarks. We have had a strong commitment to returning excess cash to investors in recent years reflected in our rich dividend and $2 billion of share buyback activity. This year, we have already increased the dividend on our shares and we will continue to evaluate the best capital allocation levers to pull to create value as we move forward balancing dividends against the maintenance of a strong balance sheet investing in our business in future share buybacks. On the growth front, we are aggressively redirecting capital investment to our growth including omini-channel, PowerUp Rewards, ThinkGeek.com integration and Indigames. Our Tech brands and collectibles will receive investments as well. We believe we are firmly grounded in doing the right thing for shareholders on all fronts. We have also changed our guidance policy moving to an annual guidance model. We will of course report quarterly earnings as we always have. So, we would like to set our sights more long-term we think it is a responsible approach to guidance. In closing, I have to share a comment I made on this earnings call a couple of years ago. "It is interesting when we first started talking about driving a high rate of internal change here at GameStop a few years ago. We had no idea, how rapidly our external space would change. The good news is that we have persevered and today find ourselves with an abundance of good business opportunities as we build a portfolio of specialty retail brand that make your favorite technologies affordable and simple." We continue to stay consistent with our strategy we covered with you in our analyst update from 2016. While our category continues to change, we think that GME has the correct strategy to diversify and weather cycle in the physical gaming category, while building on growth in digital, collectibles and technology brand. With that, I will turn the call over to Rob.