Scott Wagner
Analyst · JPMorgan
Thanks, Christie, and thanks to all of you for joining us today to discuss our second quarter results. At quarter end, we've grown to serve 18 million customers, and we're pleased with the consistent execution this quarter while we continue to make progress against our long-term strategy to make GoDaddy the place where ideas start, grow and thrive online. We have a distinctive value proposition, and we're continuing to execute on driving towards a best-in-class customer experience, increased product breadth, expanding our go-to-market approach and deepening the capabilities of our platform and our technology. Today, we'll spend time on three particular topics: First, the continuing evolution of presence and how we're extending our products to meet our customers' needs, including our Main Street Hub acquisition and progress in our GoCentral website builder. Second, our go-to-market strategy, namely our progress in conversational marketing and end-to-end customer experience. And finally, Ray will cover our continued financial execution. To my first point, I'd like to start by extending a warm welcome to the Main Street Hub team, which officially joined the GoDaddy family in early July. The definition of what it means to have a great online presence continues to expand. Domain names and websites are, in many ways, the foundation of the Internet, and their functionality and importance is evolving in a couple of meaningful ways. First, given the proliferation of social media platforms, online content needs to exist and to be managed across many more places. And second, product applications, which used to be stand-alone point solutions such as social media and reputation management, bookings engines, SEO services, blogs and e-mail marketing are all increasingly being integrated together into a singular online presence and offering. Main Street Hub accelerates our ability to offer customers a do-it-for-me branding and social media engagement tool which combines dedicated teams of branding experts with proprietary workflow technology to help customers manage activity across all sorts of popular social media platforms. Turning to our GoCentral website builder, we continue to accelerate our pace of innovation and go-to-market strategy. We've recently launched a range of new features designed for customer success, including Square inventory management, robust class scheduling tools, Facebook integrations for sharing products via social media in addition to our customers' websites, as well as dynamic recommendations to help customers drive more traffic and bookings to their site. We've done all this with GoCentral while achieving high customer satisfaction scores and increasing the number of published sites in the hundreds of thousands. And we continue to drive higher free-to-paid conversion and improved cohort retention. We're seeing strong momentum with increasing service and product commerce adoption, increasing mobile end-to-end editing and publishing and customers upgrading to premium packages. I also want to touch on the ongoing evolution of our go-to-market strategy that we began sharing at our Investor Day earlier this year. Over the last several years, as we've expanded around the world, we've proven that our business, and particularly our go-to-market model, translates well globally. In addition to continuing to acquire new customers, we're increasingly focused on leveraging our expanding portfolio of products to reengage existing customers through conversational marketing, that is talking to and reaching our existing customers and the early signs are encouraging. We're discovering that we can deploy additional marketing spend into many micro campaigns at strong incremental returns. One simple example was designed around the upcoming changes to Google's Chrome browser that will indicate those sites without SSL protection. Our campaign was centered around awareness of this change and the increasing importance of attaching an SSL certificate. The return was fantastic, driving a double-digit percentage lift in bookings per targeted customer, and we're in the process of scaling these campaigns. Now this effort is small enough in totality that it's not going to inflect our aggregate P&L this quarter or probably next, but we have sufficient proof points that this can and will become a meaningful component to our marketing mix and to our business model for years to come. We also continue to intensify our focus on customer experience. Whether our customers interact with GoDaddy through our marketing messages, our website, our individual products and dashboards or our customer care reps, those experiences should be delightful and feel incredibly consistent. We want to create simple, elegant, seamless experiences for GoDaddy customers, and over the long term, we believe the benefits will show up in product activation, customer engagement, renewals and, ultimately, in ARPU. And as I wrap my comments today, we continue to execute our strategy, enabling GoDaddy to be the place where ideas can start, grow and thrive online. We've been focused on innovating across our product portfolio, our end-to-end experience and how we engage with customers. And these efforts are showing up in our numbers. We're seeing consistent growth in the business, and we're building a franchise for the years to come. With that, I'll hand it over to Ray.