Scott Wagner
Analyst · Piper Jaffray. Your line is open
Thanks, Christi. And thanks to all of you for joining us today. We feel great about how we closed 2017 with another year of consistently good growth in the books. At year-end 2017, we'd grown to serve 17.3 million customers, an increase of 18% versus a year ago, driven by both strong organic growth and the addition of HEG in April of last year. Our average revenue per user or ARPU also rose over 7% to $139. We finished 2017 with revenue of $2.2 billion and bookings of 2.6 billion, both up 21%, and unleveraged free cash flow $496 million, up 39% year-over-year, demonstrating our ability to deliver growth at scale in both our top and bottom lines. 2018 is off to a strong start as well, which we'll see in our increased guidance for the year that Ray is going to discuss a bit later. We want GoDaddy to be known as the place where ideas start, grow and thrive online all around the world. And today, we're a global leader in helping individuals and businesses create an online presence with particularly strength in naming websites and branded e-mail. We have a distinctive value proposition that combines our products, technical platform and customer care to uniquely serve customers and grow with their ideas over time. In the coming year, we'll look to build on our solid foundation and invest in several ways to continue driving multi-year sustainable growth. Our priorities are to deepen engagement with existing customers, continue to expand our product portfolio, grow our international footprint, build and evolve on our exceptional brand awareness and enhance the speed, reliability and performance of our global infrastructure. Today I’d like to discuss two topics in a bit more detail to demonstrate our commitment to these priorities. First our expanding view of what it means for us to provide a truly differentiated online presence. And second the continuing evolution of our global go-to-market strategy. First, I’ll start with our view on providing a great online presence. Whether you’re a business, non-profit, sports team or politician, a dynamic, great looking, reliable and effective online presence is a must have. Our customers tell us that how they show up online is the most important and effective marketing they can do. The definition of what it means to have a great online presence continues to expand. Domain names and websites are in many ways the foundation of the Internet and their functionality and importance is evolving in a couple of meaningful ways. First, given the proliferation of social media platforms, online content needs to exist and to be managed across many more places. And second, product applications which used to be standalone point solutions such as booking engines, ASO services, blogs and email marketing are now increasingly being integrated into a singular online presence. At GoDaddy, we’ve made great progress innovating against both of these trends. First, to help us further extend and sink our customers’ website content to different social media platforms, we’ve recently launched new integrations to Facebook small business pages and Google My Business where customers can update and manage their content to both platforms directly from the GoCentral Editor. We’ve also recently announced we’re acquiring Main Street Hub, which manages branding and social media engagement for our customers and will ultimately allow GoDaddy to offer customers a complete suite of do-it-for-me capabilities to build complete suite of do it for me capabilities to build a powerful online presence across website design and maintenance, SCO and social media. Main Street Hub combines dedicated teams of branding experts with proprietary workflow technology to help their customers manage activity on popular social media platforms. Turning to the second trend I mentioned, the industry is shifting from point solutions to fully integrated applications. On that front, GoCentral is evolving rapidly, particularly as we do more to make vertical experiences come alive. Today, over 80% of our customers now have a tailored theme and application experience specifically relevant for their industry or vertical and we continue to add richness to this vertical capability. Over the last several months, we've added powerful features like online appointment scheduling including automated SMS and email notifications. Payment integration with Square and two-way calendar sync. Now again, this isn't about a website in the traditional sense, but about bringing a full range of capabilities to customers where they might previously have had to seek separate point solutions. We've done all this with GoCentral, while achieving high customer satisfaction scores, increasing numbers of published sites and the hundreds of thousands and continuing to drive free to paid conversion up in the mid-single digits. We believe we're well-positioned to drive the industry forward in delivering what a venture or an idea needs to start, grow and thrive. Our long-term vision is to provide a true platform, where anyone in need of an online presence have every – has everything they need in one place with applications working together seamlessly. So that's our view of the evolution of online presence. I'd also like to touch on the ongoing evolution of our go-to-market strategy. Over the last five years as we've expanded into dozens of international markets, we've proven our business and particularly our go-to-market model translates well globally. Going forward, we intend to build on the strong foundation in several ways. First, continuing our international expansion, bringing more localized versions of our products and services to customers around the world. Second, evolving our brand story. We intend to maintain our light-hearted edginess while also expanding and solidifying our position as the place to make your idea real online. For example, we have a number of local campaigns running around the world showcasing how GoDaddy easily powers an online presence including our union with Danica Patrick in the U.S., highlighting her life after racing as she begins to turn what were her side hustles into full time passions. You’ll see several of these geo-specific campaigns in our earning slides and they all tie to a common thread, that GoDaddy makes creating a complete and successful online presence really easy. Third, we’re also increasing our ability to do direct customer marketing, including introducing our ever-broader product portfolio to our existing base of 17 plus million customers through targeted and contextual marketing campaigns focused on deepening our customers engagement with us. Throughout our history, we’ve focused almost all of our marketing spend on new customer acquisition which is logical given our attractive unit economics where GoDaddy customers generate a lifetime value of roughly 10 times our cost to acquire those customers. However, with our expanded product portfolio, there’s far more we can do with and for our existing customers, so we’re ramping up our efforts there. Now this is still small on a relative scale, but as we leverage data and are constantly improving global platform we’re discovering that we can deploy additional spend into many micro campaigns at good incremental return. One more quick point before I wrap. In November we first talked with everyone about our opportunity to leverage the public cloud. We've run a detailed process looking at several partners certainly on their cloud capabilities, but also addressing other product and go-to-market opportunities. We hope to announce a partnership soon that will allow us to embark on a multi-year transition to the cloud. And as we reflect on all these things, whether it’d be our products or go-to-market or evolving technical platform, we hope that you can see that they all work in ladder into delivering truly great customer experiences all around the globe. Strategically our biggest asset is our 17-plus million paying customer base and our growth priorities remain focused on continuing to both expand that base and to do more with existing customers over time. With that, I'll turn the call over to Ray.