Art Peck
Analyst · Baird. Please go ahead
Good afternoon and thank you for joining us today. I’ll start with an overview of the quarter at the enterprise level and then walk you through our performance by brands. From there, Teri will take you through the financials. Our separation activities remain on track and we’re making excellent progress. We’ll provide more details at our September 12 Meet the Management event. Turning to our results, traffic remained a challenge which contributed to overall demand falling below expectation. Our inventory levels going in combined with a competitive environment resulted in elevated promotional activity to clear through inventory once the weather turned. We have more work to do to position ourselves for consistent delivery in this challenging retail environment, but we have a clear action plan in place and are seeing sequential improvement in the areas that will drive improved results, better product quality, acceptance, increased responsiveness, marketing effectiveness, proved productivity and an optimized store fleet. We’ll talk about these as Teri and I go through the brand results and even more at our Meet the Management event in September, but let me spend a moment on inventory productivity which is a key element in improving our go-forward results. In the quarter, we were disciplined in managing inventory and I am pleased that each of our brands ended the quarter largely clean from a liability inventory perspective. We’ve adjusted back half inventory buys to better match the traffic trends that we’re seeing, adjusting Q3 as much as possible and even more aggressively adjusting Q4. As it stands today, we have planned our back half inventory to be down. We will use our responsive capabilities to chase empty units as the quarters actualize and demand materialize. Increased focus on operating discipline, improved execution and measured investment in marketing and talent across all brands is driving slow but positive momentum that gives me confidence as we head into the important back-to-school and holiday seasons. While I’m optimistic about the progress we’ll see in the back half, our results and performance across the industry demonstrate the need for continued discipline around SG&A, reducing inventory commitments, increasing store conversion and improving marketing effectiveness. With that in mind, let me take you through how we’re thinking about our current performance and positioning beginning with Old Navy. Just to start and to remind you, Old Navy is an exceptional business with exceptional economics. It’s a big box, family value, category killer with excellent four-wall economics and a disciplined cost structure. It’s grown sales and comp over the last three fiscal years and we see a lot of white space for continued store expansion that you’ll hear about in September. We know the fundamental economic model works and we have had some significant misses on execution. Let me remind you of where we’ve been so you can better understand our outlook for the second half of the year. As we moved into Q4 last year, softness in women’s became more broad based. She quickly began to diagnose the drivers of the issue and determine the product offering was too narrow. She wanted more choice and more newness. Because this diagnosis came over holiday, we were limited in our ability to meaningfully impact first two quarters of the year from a product design and merchandizing perspective, and this is reflected in our results. The teams began a redesign of Q3 incorporating the key learnings to the extent that they could and since work on Q4 had not yet begun, the holiday assortment, the commercial and marketing plans were all built from the ground up with the benefit of key learnings from Q4 2018. In addition, as we saw slowing traffic trends to the start of this fiscal year, we worked to cut units out of Q2 and brought inventory leaner to reflect trends. So coming back to Q2, while I’m obviously not pleased with our performance, we did come into the quarter knowing it would be challenging. We knew the product wasn’t quite where it needed to be and we reacted quickly. During the quarter, the teams appropriately focused clearing through summer product and ending the quarter clean in order to better position the redesign fall product for the important back-to-school season. As we look ahead to Q3, we are still facing some challenging traffic trends. Teams are hyper-focused on this. And while we’ve hit a bump in the road in the past with product issues, it has been predictable latency in terms of traffic catching up. Understanding this dynamic, we’re leading with our strengths in the back half from a product perspective, specifically leaning into denim where we are pleased with the results; active, which is performing; and fleece, which we believe we have a lot of upside in, all of which had positive comps in Q2. We’re amplifying our category strengths with focused powerful marketing to drive brand relevance and buzz and we’re also implementing traffic driving initiatives to bring her back into the store. Most recently, we re-merchandized inside the store in terms of product placement 50 Old Navy locations. And while we did this very recently, we’re seeing very early but positive results that we will intend to roll across the Old Navy fleet as we read the test results. While the first half has been challenging, there’s a lot to be proud of and even more we’re excited about the future. Our views on the fundamental strength of the business and the power of the Old Navy brand remain unchanged. Old Navy’s market share position holds strong at 3.1%. It remains the number two largest apparel brand and the number nine largest retailer according to NPD. Before I move from Old Navy, I also want to talk about the talent shift we recently made as the brand moves toward operating as a stand-alone public company. Last month, we announced that Nancy Green who has served as Brand President at Athleta for the last six years would join Old Navy. This is Nancy’s third time at Old Navy and unites the product and marketing functions under a single leader. This will provide significant support to the Old Navy’s CEO, Sonia Syngal, as her remit [ph] expands to leadership over a public company. We’ve not yet named a replacement for Nancy at Athleta, but this is quite honestly a coveted role and interest has been tremendous. In the meantime we have a strong aligned senior leadership team guiding the brand and I am providing additional support to that team until we’re ready to name a new leader. Now, let’s turn to Gap brand. Traffic remains challenging and it’s the biggest challenge of the brand but it’s also important to note as we previously called out that we intentionally shifted marketing dollars to very late in Q2 and into Q3 corresponding with Gap brands new denim launch and back to school. Despite the traffic challenges, we did see all channels of the brand deliver positive sales over traffic for the quarter indicating improvement in the customer response to product. Gap is an excellent example where the intense focus of the team on operational discipline is beginning to show results. We’ve made meaningful improvements to the product engine of the brand with tighter strategic priorities, process improvements and talent and structure changes. Women’s bottoms is a bellwether category. When the turnaround starts, it’s around a bottoms customer. That’s why we’ve been so focused on accelerating denim. While the product has only been in stores for a few weeks, early returns are very encouraging. As we look ahead to the back half of the year, we have a better assortment, increased marketing investment, momentum building in denim, a tops to bottoms ratio that is in the right balance and inventories in better shape; leaner and with liable down 25%. In terms of product marketing in Gap brand, our focus for the fall is clear. Kids and baby for back to school and denim, there are clear areas where we can and will win and where we’re ready to reassert the authority of the brand. Over the past few weeks you may have seen our marketing campaigns in both of these areas and we’ll continue to turn up the volume in this space. Our specialty store fleet rationalization efforts at Gap brand are also on track. We’ll provide more detail here in September and we’re also experimenting with some promising new store formats at the brand as well as low investment improvements that make a major difference in the experience of our customers. For those of you in New York, please consider visiting our Flatiron location at 17th and 5th to see how minor changes can make a big difference when you put great product, in this case denim, front and center. For those of you outside New York, I would encourage you to stop by Garden State Plaza and see how this concept executes in a traditional mall environment. Gap is a large and complex business. And when we say Gap brand, we’re really referring to an assortment of components, including a specialty business, an outlet business, online channels and an international footprint. To that end, let me highlight an area of demonstrable progress, Gap outlet. We’ve bought that part of the brand under a new leadership a little over a year ago and now we’ve seen five consecutive quarters of positive SOT and four quarters of positive gross margin over traffic. The trend is improving. Finally, while the comp sales at Gap brand this quarter were unsatisfactory, this is a brand that remains powerful and relevant. To give just a couple of examples, while anecdotal, our loyalty program has now launched across all Gap brand stores and in July surpassed 5 million members who tend to spend 20% more than non-members. We also see strength and demand globally for Gap logo product. Based on unit sold in fiscal '18, an interesting statistic is that we sell 1.3 Gap brand logo products a second 365 all around the world. Let’s move to Banana Republic. While Q2 results at BR are disappointing, we did deliver a positive June, cleared inventory and settled in the new field organizational structure which had gone through significant changes in the first quarter. The first August flow hit stores. The initial response is positive though traffic remains down at the brand. As we already discussed, increasing traffic starts with improving product. From a product perspective, we’ve had a carryover of basics at Banana that we referred to previously which has made it harder for newness in fashion to cut through in our stores. While we’re addressing that by working to grow capacity with our fastest spenders, they have more depth and confidence in key products with a clear point of view and to cut through in stores with a flat or higher gross margin. We’re also innovating at Banana to make it easier to shop and to attract a younger customer. Buy Online, Pick-Up in Store will launch later in August in BR and in September consumers will be able to take advantage of a rental subscription service we’re calling Style Passport. Finally, to Athleta, I’m pleased with the acceleration of the Athleta business from Q1 as we cleared through the softer swim categories and the momentum we see as we head into the second half of the year. We’ve reinvested in marketing of the brand which drove increased demand and healthy customer growth and we’re on track to end the year with 185 Athleta stores and we’re accelerating store openings with approximately 25 new stores this year. As we look at the second half, the team is excited about the launch of Supersonic, a new highly technical Fair Trade Certified fabric made with recycled nylon from pre-consumer waste designed specifically for high-intensity activity and this has helped reduce 15 tons of waste to date, which interestingly is enough to wrap around the earth 247x. More importantly, the early reads on consumer acceptance and engagement with the various products that this fabric is in has been very positive. Perhaps one of the most exciting developments for Athleta this quarter was the announcement of our first-ever athlete sponsorship with Allyson Felix. Allyson is the most decorated female track field athlete in U.S. Olympic history. Allyson, who will support as an athlete and as a mother and an activist, will wear Athleta in competitions and in her daily life and will continue to work with us to enhance the technical performance of all of our products. I’m really excited about our partnership with Allyson and all of the new programs we’re launching across new co-brands brands like inclusive sizing at Athleta, rental subscription service we’re launching it first at Banana, a personalized digital experience we’re testing at Athleta and the loyalty program being offered across all Gap brand assets. Programs like these will provide key learnings and insights that can be leveraged across the portfolio to drive process improvement, innovation and growth. We’re also incredibly proud of new initiatives announced this year that highlight our commitment to inclusivity and sustainability across the company. In June, we partnered with United Nations Foundation during Pride Month to raise awareness and funds for the United Nations Free & Equal campaign to promote equal rights and fair treatment for lesbian, gay, bisexual, transgender and intersex people globally. We also see climate change fundamentally as a human rights issue as well as an environmental and business issue. We recently announced the signing of our largest renewable energy contract, which is one of the largest offsite renewable energy contracts by an apparel retailer and is the third renewable energy contract signed by the company in the past 18 months. Building on the commitments established by several of our brands, Gap, Inc. also announced an enterprise-wide goal to source 100% cotton from sustainable sources by 2025, by sourcing sustainably farmed and sourced cotton for supporting farmers to use water efficiently through better irrigation practices. As we move toward separation, investments like these are one thing that won’t change as we become two independent companies. There are commitments we have made to our employees, our shareholders and our customers around the world. I look forward to talking to you more about the planned separation when we meet in September. And now, I’ll turn it over to Teri to take you through the detailed financials. Teri?