Arthur Peck
Analyst · Susan Anderson, FBR Capital Markets
Thanks, Jack, and good afternoon to everyone. I’m going to talk as I have in all of the calls that we’ve had really about both the long game and the short game. And let me start continuing to address the strategy and many of the things that I’ve been talking to you about and give you an update on where we are there, but then also obviously a deeper dive into Q3 and the prospects that I see as we look into this holiday period and Q4. We are – I would say well into transforming and re-building parts of this company, starting with our product model. And I’ve talked to you about the work that we’ve been doing to enhance our responsiveness across all of our brands in key categories to pivot towards a much more continuous and demand based buying process to test our products in advance of the buys that we are placing to go into season open etcetera and continue to be pleased with the progress that we are making, but also acknowledging the fact that this is a journey and there remains significant work in front of us. First and foremost we need to win on product. And as I look into Q4, I am feeling very good about the product that we have in our stores across all of our brands. Obviously the consumers will tell us how well we are doing and how well we did with the products after we hindsight the season, but if I look across all of the businesses I feel like we are in the best place that we’ve been now for several seasons where we are lined up against trend where we have consistent quality appropriate to the brands, where we’ve gotten our fit dialled into the point where it is consistent and where each brand is showing up expressing the DNA and the finger prints of the brand. The second thing that I’ve talked about is the fact that we are hedged down focus on ringing every penny out of the places where we have scale advantage. And that is obviously both on the product side of the equation but on the several billion dollars elsewhere in the company where we purchase a wide variety of things. And that is work that is not done, but it is work that is significantly under way and again work that I think has very significant pay off over the medium term. The third thing that I have spent time talking about is the innovation in products. And again, we are in the early days of innovation in the ready-to-wear space but already there is good evidence of how we can cross [Indiscernible] innovation from the active side of the business into the ready-to-wear business and create meaningful benefits and have consumers connect with those product benefits in our ready-to-wear product. A good example of this is the Sculptek product that Athleta introduced a few months ago, performing very well in Athleta stores as a compression shaping product. It’s also a proprietary fiber and now we are moving to pull that into other bottoms fabrications including denim and to all fabrications. And the properties that that allows us to deliver in what is a traditional denim fabrication were actually quite extraordinary. And so as we get this up in running, I am continuing to be very encouraged by how our consumers are responding to it, how we are delivering things beyond just trend to make the benefits of that product very meaningful to them. Demand-base buying is a critical piece, and again to refresh your perspective we and many others have traditionally bought the year one season on a grand reveal at a time. And that means making large commitments well in advance of when the product is going to be in the store and well in advance of knowing what the consumer really wants. So as we have been building the responsive supply chain capabilities, we have been also been re-engineering the front end of the business, so that we can buy on a much more continuous basis in many cases every month versus on a quarterly basis. And again, this brings several benefits. We remain open as we get closer to the season and can pivot to buy it to the most meaningful trends and fabrications, but also we are delivering newness constantly into our stores which we know that our customers respond to. Outside of the product initiatives, we've also talked about CRM and about the customer and about data and about personalization and about technology. And we're not letting up on the throttle as we go after those areas as well. And you may have noted that in the last few months I created a new role in the company led by a chief customer officer who also has strategy, and that's really focused on bringing together every aspect of the customer across data, consumer insights, digital touch touch points and in-store experiences to create a holistic 360 view of the customer from which we can deliver meaningful benefits to that customer whether their benefits around loyalty, around personalization, rounded in-store experience a digital experience. Mobile obviously remains incredibly important and we continue to see customers move from a desktop or a laptop experience to not just doing business on their mobile device, but really engaging the brand on their mobile device. And as a consequence, we continue to put aggressive effort against the mobile space, some of it is just the basics, but really important basics like continuing to improve site speed, how fast our pages load, allowing the mobile site to process a variety of forms of rich content that the consumer increasingly expects to have, we see mobile as fundamentally where our consumer starts and often times ends their journey and we need to make sure that we have a mobile experience that is commensurate with every other quality touch point that we have with our brands. Let me move to China for a second, because it's fresh in my mind as I came back from a trip there just a week ago. I am very bullish on the long-term opportunity in China and while I will acknowledge that the fact that the economy has cooled somewhat, and the consumer is a little more cautious there, has probably impacted everybody's business it has not impacted my enthusiasm for the long-term potential in that market. We executed a strategy and Old Navy a couple of years ago, where we put in place a number of stores across different types of locations, different store sizes, and we've been working that footprint now for the last several months in order to refine the four wall model. Secondly, obviously Gap was the business that we planted their first both in the specialty stores and the Gap factory stores. And we continue to see that the customer resonates to that brand and wants to participate in that brand. And third, the Chinese consumer is fundamentally an omni-channel consumer, and I remained very enthusiastic around an online business that is a significant penetration into the retail business and has very attractive economics. A moment on Q3, and obviously Sabrina will take you deeper into the numbers. First of all I'd say the retail environment, the apparel environment continues to be challenging. Traffic remains challenging and as a planning assumption, we believe that will carry forward as well. We feel that it's appropriate to plan for that obviously we're doing work to try to beat that trend, but we understand the fact that traffic is likely to continue to be challenging as we look forward. Given that, I'm actually pretty pleased with Q3, because I see positive momentum even against the backdrop of the Fishkill fire. And I won't go into the details of Fishkill, I will say just as a call out that I felt like our logistics team in this company did an extraordinary job of not missing a beat from the standpoint of rewiring our logistics network with our facility in the middle of the country and our facility on the west coast and continuing to keep supply going into our stores on a very cost efficient fashion. A quick perspective on Q4. I believe that I said before, that we are well setup from the standpoint of the product in the assortment, just as a side bar again, we continue to move the needle in terms of customer reported experience with fit and quality, which had been very intentional initiatives. I believe, we've taken another step forward in the back half of the year and into Q4 on both of these dimensions. We're also putting marketing into the business in a way that we haven't over the last couple of years, with marketing both in BR and in Gap, including TV for Gap. And I'm excited because now is a time when we need to start filling the funnel with laps customers and new customers in order to buck the negative traffic trend. And well I've mentioned BR and Gap in terms of marketing; of course Old Navy is lined up as they always are in Q4 with a strong marketing program including the $100,000 a day giveaway for eight days. So brand by brand, just a few comments. With Gap, right direction continuing to show stronger women's performance so I like to call out, because I -- the core of that business obviously needs to be a strong women's business. In the kids assortment, we have a significant expression of licensed product, I'm very excited about, we have not done a large licensing business and particularly in Q4 we feel that has a lot of relevance. Old Navy, I think the numbers frankly speak for themselves, an excellent Q3 and an exciting holiday campaign, strong marketing, I think if you walk into an Old Navy store right now and I've spent a lot of time in those stores all around the country and all around the world, you will see incredible clarity of product message, you will see clear, category presentations there are super easy to shop, that's the feedback that we get from our customer. You know the work that's been going on in Banana, on quality and on aesthetic. Customer feedback is that both are significantly moving in the right direction. We have a holiday campaign, including a catalog, which we have not done for years that is focused on reaching lapsed customers and new customers. And we believe we're set up to continue the improvement of the business there that we're seeing. Athleta, I have nothing but good things to say quite honestly, positioned obviously against a very strong trend that continues to have legs underneath it. And again, Athleta is an active business. Athleta is also a lifestyle business, and that's really the core of Athleta positioning that confluence of active and lifestyle, which their customers very much respond to. I haven't spoken about marketing in Athleta. We have a very connected customer there, the holiday campaign, share your light is a campaign that is focused on strong community engagement, which is really a place of strength for them. I expect Athleta to carry their momentum into Q4. I expect Athleta to continue to perform as we get into next year as well. Again, that confluence of lifestyle and performance is powerful. Before I close, I'd like to acknowledge the announcement that we made a couple of weeks ago about Sabrina Simmons leaving the Company and then just a few days ago about Teri List-Stoll joining as CFO. First on Teri, I’ve spent quite a bit of time getting to know her, time in stores, time with product, time across a variety of places in the business. And I'm really excited about her joining the team and the perspective that she brings from her experience. We’ll obviously get more time to get to know her, some of you may know her already, but I'm very excited about having her on the team and looking forward to her joining in January. Let me turn the Sabrina. She will be missed. I'm sure missed by you and most certainly missed by me, and the team here. She's been an incredible partner to me. In her nine years as CFO, she has obviously been very passionate about our capital structure, about our investment thesis, and just an incredible contributor to the company and in our relationships with the investment community. In 15 years at the company, she's done nothing but perform in an exemplary fashion in every role. And so I will miss her, I want to thank her, I'm very appreciative that she will be here until the end of the fiscal year to facilitate a very orderly and structured transition, and with that Sabrina let me turn it over to you.