Arthur Peck
Analyst · JPMorgan
Thanks, Jack, and good afternoon. I have a number of things on my mind today that I want to share with you, and really they are reflections about the first half of this year and certainly about Q2. So, number one on my mind is a consumer environment and let me really tease it apart. There's obviously some strength out there in different parts of retail. In apparel specifically, the environment remains challenging, and quite frankly, it remains most challenging in the higher end of the market. And just to remind everybody, we have a very robust value portfolio with our outlet channels and the Old Navy business. Number two, the restructuring work that we announced several months ago. I'm very pleased that we've been decisive and we've taken action, and as you know that includes some expense reduction and trimming some parts of the portfolio where we had businesses that we felt did not have the potential for long-term returns. We're not all the way through this and we've taken action in Japan with the Old Navy fleet there, and as we mentioned are making progress on tuning in to BR international fleet as well. The third thing on my mind is the product to operate model. And we've obviously been talking to you quite a bit about this over the last several calls that we've had. If you think about the work that we're doing, we've been very aggressively focused now for some time on the back end of our model on really building responsive supply chain capabilities and that's through all the things that we discussed; fabric platforming, more test and respond, shorter lead-times, and shorter calendar. The front end of that model is demand-driven buying. And so, we're doing work in both of those right now. I want to be clear that this is about continuous improvement, continuously building and speeding up our capabilities. We have work to do still in the front end for demand-driven buying, and both of these things will continue to evolve and advance in parallel. The last thing that's on my mind is Old Navy. We obviously diagnosed some of the issues that we had in the business in Q4. I think I said at the time that Old Navy would hit a bump in the road, but the bump was going to be less deep and less long. I think the return to improved performance that we've seen at Old Navy is validation. It's validation that we can, once again, move the brand to a market share gaining position, validation of the operating model that has allowed us to respond quite quickly and improve the business quite quickly, validation in the fact that we have a solid team in place, and frankly validation of the value proposition that our consumer sees in Old Navy. But again, those four things have been on my mind and I wanted to share them with you. Let me move to a brand-by-brand conversation for Q2, and I want to start with Banana Republic. Clearly, nowhere close to the performance that the brand is capable of, nor what we expect and want to hold it accountable for. The team and I are relentlessly focused on continuing to make improvement in the business, and under the covers there are some proof points that the work that we're doing is the right work where we've restored quality, and the customers have responded to that. Where we bought deeper into key categories, customers have responded to that. But the results of that obviously are not significant enough to manifest themselves on the topline or the bottom-line. So, we have urgency and we have a lot more work to do. Now, let me turn to the Gap specialty business, extremely aggressive work that we're doing there, where Gap is following Old Navy's lead on demand-driven buying. And also some pretty aggressive work on the restructuring as well to get the cost structure of that business in line. The work is deep, and it centers around core processes in the business that is work underway. Again, many points of validation for the work, but nowhere close to the results that we need to see. We have, and I'm encouraged by this, some very good product acceptance going on inside the Gap women's business as we have reestablished the aesthetic of the brand. We have a great kids and baby business, continues to be a franchise category, and again I'll talk about this a bit later. We have a fifth business which we believe is very well connected to the active lifestyle that we think has significant growth and upside potential. So, when Gap gets it right and has quality on-trend, on-brand merchandise, we have the authority to price and deliver value in a way that I'm confident the brand has, but we haven't seen the brand be able to do for a while. I want to turn to Old Navy, very pleased with the recovery of performance from Q4. We diagnosed it. The team has come together around the fix. But again, we started to see the business pull out in Q2 as we made the changes through the product pipeline and the assortment, and I would like to believe and I'm actually pretty confident that we will see Old Navy deliver a very solid back half this year. The other thing that makes me very confident about it is the opportunity for growth in front of us, and we have opportunities to put Old Navy into markets that are underserved today. We have an opportunity for a small store format and the first one of those that will really test it will be coming online in the next several months. If you can deliver a holistic, fully assorted Old Navy brand experience in a box, 8,000 square feet, it opens up a significant opportunity for us with that brand globally. Last, it just plays in the sweet spot of where the consumer is. The value sweet spot today, Old Navy is extraordinarily competitive for the price out the door and has incredible quality, which is a killer proposition for the consumer. And then let me close with Athleta. There's a lot talked about with respect to the active space, the athleisure space. We continue to be really excited about the opportunity, not just for Athleta, but for the company. We are one of the few, if not the only, large apparel company that has a very material enterprise-wide active business, and obviously, a very large ready-to-wear portfolio. So, first, excited about the growth prospects in Athleta and continue to be very pleased with its performance. Secondly, excited about the opportunity for active growth inside of Gap and Old Navy. It continues to be something that our customer responds to. She has made it part of the way she leads her life and now really the way her family leads their life, and so we have an excellent position in three brands in one of the highest growth segments of the apparel industry that shows continued and very good growth. Third, excited about the prospect to begin or accelerate technical innovation from the active space into ready-to-wear. One of the things that I was really pleased about this last weekend was, as I looked across our three brands, in men's denim, we now have a compelling and amazing stretch offering in all three brands. That's a direct lift from the active space and we're not stopping at denim. There's applicability of that fabrication, plus other technical features in twill, in shorts. And those are just the beginning here. We see significant opportunity for accelerating technical innovation in ready-to-wear, whether it's stain-repellent, stretch, moisture management, et cetera, and it's something that we're moving to both embrace in our businesses as well as organizationally put some muscle behind. So, let me close with where I started. I'm very pleased with the decisiveness and the action on the restructuring work that we've taken on. I'm pleased with the direction and the validation that we're starting to see of our operating model work, again, both the back end of the supply chain and the demand-based buying work that we're doing. And I want to call out Old Navy for quickly returning to improved performance which, again, was absolutely positioned to do. We've seen that show up now in Q2. This is a company that is incredibly well-positioned for long-term success. You've heard my strong conviction. We've made some very material changes to how we do business and come out the other side as a very strong retailer and very strong apparel company. Thanks and Sabrina, over to you.