Good day, ladies and gentlemen. Welcome to the 2022 Third Quarter Genpact Limited Earnings Conference Call. My name is Michelle, and I will be your conference moderator today. [Operator Instructions] As a reminder, this call is being recorded for replay purposes. The replay of the call will be archived and made available on the IR section of Genpact's website. I would now like to turn the call over to Roger Sachs, Head of Investor Relations at Genpact. Please proceed.

Thank you, Michelle, and good afternoon, everybody, and welcome to our third quarter earnings call to discuss results for the period ended September 30, 2022. We hope you've had a chance to review our earnings release, which was posted to the IR section of our website, genpact.com. Speakers on today's call are Tiger Tyagarajan, our President and CEO; and Mike Weiner, our Chief Financial Officer. Today's agenda will be as follows. Tiger will provide an overview of our results and an update on our strategic initiatives, Mike will then walk you through our financial performance for the quarter as well as provide our current thoughts on our outlook for the full year 2022. Tiger will then come back for some closing remarks, and then we will take your questions. We expect the call to last roughly an hour. Some of the matters we will discuss in today's call are forward looking and involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. Such risks and uncertainties are set forth in our press release. In addition, during today's call, we will refer to certain non-GAAP financial measures that we believe provide additional information to enhance the understanding of the way management views the operating performance of our business. You can find a reconciliation of those measures to GAAP in today's earnings release posted to the IR section of our website. And with that, let me turn the call over to Tiger.

Thank you, Roger. Good afternoon, everyone, and thank you for joining us today for our third quarter 2022 earnings call. We delivered another quarter of solid results with revenue, adjusted operating income margin and adjusted diluted EPS, all in line with our expectations. Demand for both our Data-tech-AI and Digital Operation Services remains strong as we continue to help clients address pressing challenges around cost and productivity, growth, mitigating risk and building long-term resiliency in their operating models. In these times, we believe the essential and nondiscretionary nature of most of our services makes us even more valuable to our clients. Specifically during the third quarter of 2022, we delivered total revenue of $1.111 billion, up 12% on a constant currency basis; Data-tech-AI services revenue of $510 million, up 21% on a constant currency basis; Digital Operations Services revenue of $601 million, up 6% on a constant currency basis; our adjusted operating income margin of 17.1%, expanding 50 basis points year-over-year; and adjusted diluted earnings per share of $0.75, up 14% year-over-year. Overall demand remains healthy as reflected in our high-quality pipeline. We have a durable and resilient business model primarily made up of annuity-like revenue streams derived from designing, building, transforming and running mission-critical operations for our clients across our chosen set of industry segments. Given the unprecedented macro environment, many clients are behaving cautiously. We have seen some multistage large-scale transformational deals being broken up into medium-sized deals that deliver faster payback and return on investment. At the same time, we have seen a dramatic increase in the importance of driving cost agenda across all industry segments we serve. What many clients are doing is finding ways to preserve strategic long-term transformational programs and funding them through aggressive cost initiatives, in which we are offering their partner. As…

Thank you, Tiger, and good afternoon, everybody. Today, I'll review our third quarter results and update you on our full year 2022 financial outlook. Total revenue was $1.111 billion, up 9% year-over-year or 12% on a constant currency basis and in line with our expectations. Data-tech and AI Services revenue, which represents 46% of our total revenue, increased 19% year-over-year or 21% on a constant currency basis, largely driven by continued growth in our cloud-based data and analytics solutions across our focused areas, including supply chain, sales and commercial and risk services. Digital operations services revenue, which represents 54% of total revenue, increased 2% year-over-year or 6% on a constant currency basis, primarily due to deal ramps from existing and recent wins. From a vertical perspective, financial services increased 18% year-over-year, largely due to continued strong demand for our risk management services from both traditional banks and fintechs, leveraging data and analytics. Consumer and Health care increased 6% year-over-year, largely driven by data, tech and AI, sales and commercial and supply chain engagements. And our high-tech and manufacturing increased 16%, primarily driven by sales and commercial, supply chain and finance and accounting engagements with both new and existing clients. As Tiger mentioned earlier, we are progressing with our plans to divest the business that we designated for held for sale in the second quarter of this year. As reflected in the other operating expense line in our third quarter P&L, we recorded a $21 million pretax charge, reflecting the expected net realizable value of this business. Adjusted operating income margin expanded 50 basis points year-over-year to 17.1%, largely due to growth related to operating leverage and the impact of our recent cost-containment initiatives. Our performance for the quarter includes the impact from classifying the nonstrategic business held for sale and…

Thank you, Mike. The capabilities we built organically and through targeted acquisitions continue to resonate in the marketplace and our own agility enables us to quickly meet the changing needs of our clients. This is reflected in our year-to-date performance. One of the most interesting things we are seeing is that clients increasingly want to leverage their data across their organizations to build more meaningful insights and predictions that are then used for actions to deliver improved outcomes. More than 50,000 people in our digital operations team have completed their data reskilling program and are building prediction models to drive better outcomes for our clients. A few examples include: in financial services, predicting a consumer's propensity to pay. In consumer and health care, predicting demand at various price and promotion points. And in Manufacturing and Hi-Tech, predicting customer satisfaction, driving better renewal rates for maintenance and SaaS products. We continue to be recognized for our commitment to ESG initiatives and are thrilled to have recently been named for the second year in a row to the Forbes List of World's Best Employers. We've also recognized again by Forbes as one of America's Best Employers for Veterans and acknowledged as an exempt lower of inclusion in the most inclusive companies index. Against the backdrop of the current macroeconomic environment, I want to thank more than the 110,000 global team members for their continued commitment to drive value for our clients, communities and shareholders. Your tenacity, resilience and ability to meet new challenges head on is the key to our long-term success. With that, let me turn the call back to Roger.

Thank you, Tiger. We'd now like to open up our call for your questions. Michelle, can you please provide the instructions?

Thank you [Operator Instructions] And our first question comes from David Koning with R.W. Baird. Your line is open, please go ahead.

Yes, hi guys nice job again this quarter?

Thank you, David.

Yes, yes good, thanks. And yes, maybe just as my question - or my first question. Year-to-date, revenue has been very good. I think constant currency about 13%, but the full year, now you're saying 11% for the full year. And if we kind of back into Q4, it seems like mid-single digits or so constant currency. And is that - is there anything really driving that? I know you said there's some breaking up into smaller pieces of some of the deals, but maybe talk through a little bit of that, if I'm thinking of that right?

Yes, so it's a great question, David. And let me start off by saying that overall, the quality of our pipeline remains really good. What we have been seeing, and we talked about this in the prior quarter, and we continue to see this is large transformational deals. I think clients are breaking them down into a phased approach, primarily driven by I want faster payback and I want speed, which is actually interestingly good news, which is why the smaller and medium deals are the cycle down on those continue to be really good. As it relates to larger deals, particularly from first-time outsourcers, they are taking longer. It requires buying from many more people. People are much more careful about feedback and time and when do you pull the trigger. And we are seeing that play through in a very interesting way through our pipeline as we navigate this. But as I said, many of those are getting broken up into medium-sized deals, and those are moving forward very nicely. We also saw a churn in our pipeline on Data-Tech-AI from growth-related agenda to cost-related agenda. And we've seen that, by the way, across all industry segments. Very quickly, customers are refocusing back on cost, and that has generated a new set of pipelines, fresh while some of the growth agenda has gone a little bit slower. So that churn slows down as we cycle through in our pipeline and then go back into the wait list.

Got you no, thanks for that. And does the pipeline suggest right now anything different as we kind of look into next year? I mean, does it feel right now like it would support a pretty normalized year in both segments or is that a little early to tell and the churn makes it a little tougher than usual to tell?

Yes, so David, I think under normal conditions, I would have said it's too early to tell. Under the conditions of the current world, I would certainly say it's too early to tell. So I think we've got - by the time we get to the first quarter in February when we announced the full year results and we talk about our full year outlook for 2023. I think we'll have much better visibility. I think we'll have - the world will have much better visibility. We are in the process, as usual, of building that up ground up in terms of a total plan client-by-client particularly starting with our priority clients. Mike, do you want to add anything to that?

Yes building on what you said earlier, Tiger, two things. One is that we are seeing a notable pivot in our Data-Tech-AI as a Tiger alluded to, from more of a growth agenda to a cost agenda, which makes complete sense with macroeconomic environment. And keep in mind, at any given time we have about 70% visibility on a rolling basis into our forecast, right? So layering that on top, we'll roll up. We're doing our strategic planning for next year and account-by-account level basis we'll have more color on that. And so, we've laid out our Blueprint 2026 to our long-term strategy for the organization, which really to have us targeting about 10% growth year-on-year. And in any given year could be higher. This year, we're guiding between 10% and 11%. So by definitely, we'll be a little bit higher, potentially next year to be lower or higher. So we'll have a little bit more clarity on that, but nothing marketable to pull from what you're seeing in the fourth quarter, building that guidance from year-to-date 3Q to for the full year?

Yes and just to round that off, David, because it is probably a very important question in the markets we are in to round that off. I mean, clearly, what we've shown historically is that as the work goes through what one can call a macro down cycle, whether it's the global financial crisis or the pandemic, we weathered that really well. While overall growth may have come down across the board for everyone including us, the relative difference for us was our strength because we did not come down the way others did. And that is a reflection of the type of services we provide as well as the diversity and the kind of clients that we work with. So we continue to feel good about that. The overall environment will play itself out over the next few months, and I think we'll have better visibility by the time we get to February.

Got you, well thanks guys, nice job.

Thank you, David.

Thank you, and one moment for our next question. Our next question comes from the line of Bradley Clark with BMO. Your line is open, please go ahead.

Hi, thank you for taking my question and nice results. I wanted to follow-up on the cash flow commentary, about increasing DSO as clients are preserving cash, et cetera, during a higher interest rate environment. And I'm trying to understand how this evolves and what can Genpact do to perhaps minimize some of the impact of longer cash payments? And how much specifically are you working with your customers to get the best outcome for both parties. Just want to understand how this dynamic is playing out more? Thank you.

Yes so - let me kick it off here and then if you can add on anybody. So essentially, what's gone on is that we're reverting to a more normal DSO pattern that we had historically. We had a number of clients essentially prepay us or pay us early, right, which drove that down and exacerbated our cash flow. So when we gave out our original set of guidance - we built upon that model. We saw a marketable churn in that behavior, probably between the first and the second quarter as feel became a lot more mindful of cash flow management. So what we're seeing right now is more of a reverting back to historical need. Well, as far as working with our clients, all of our agreements have - collection days, T minus 30, 60, 90. And we work with them for payments from that perspective. But fundamentally, the way I kind of think about it from a rolling five-quarter basis, we'll be back to where we are. But more interestingly, that I focus on is credit quality of that collection, which has just been phenomenal. And it doesn't keep me up at night at all regarding that.

Yes, I think the key to note there to what Mike said is that this is a reversion back to the mean of our DSOs, which has always been the case, pre-pandemic. We got some benefits actually through the pandemic on the DSOs coming down. That benefit has been given back as we have navigated through this year.

Great. Appreciate the clarification. Thank you.

Thank you, Bradley.

Thank you, and one moment for our next question. Our next question comes from the line of Maggie Nolan with William Blair. Your line is open, please go ahead.

Hi, this is [Kate Grunstein] on for Maggie. I wanted to quickly ask about the improvement in attrition levels. And if you guys could kind of dive into what has driven that improvement? And if you think it's sustainable in the long-term?

Yes, I think I'll start by saying that the macro has a role to play here. We did say that the macro is beginning to change, and we talked about it last quarter. And as whether it is in the U.S., in Europe, in Philippines, in India, the reality is that as a number of large enterprises as well as start-ups in the various technology and data and analytics arenas have slowed down their own hiring, not to talk about some companies that have announced layoffs. I think we expected attrition levels to come down or start coming down. As I said in my prepared remarks, I don't think we should declare victory in a hurry. We've seen the attrition level come down across the board, all geographies, all kinds of skills and all levels. They're still higher than pre-pandemic levels. So if we were to place this forward, one would expect attrition to continue to come down going into the next few quarters. If the world continues to go through the cycle it's going through right now. So we've been doing all the right things around talent, talent match, reskilling, making sure that our employees get great opportunities - to add value to clients and learn. And those practices are things that we've always been proud of. But there is no question that the macro has changed in the last 90 to 120 days.

Okay great thank you. That's really helpful color. And then I have one quick follow-up. Has automation been in higher demand given the current macro right now? And if so, is that impacting the number of full-time employees that you're able to deploy on clients?

If I understood the question right, I guess you're saying is there a higher demand for automation? Did I get that question right and is that impacting the demand for talent in fact - is that right as the question?

Yes, yes.

Yes, so I would say, I mean, there's been a secular demand for business transformation that not just us, but everyone in our industry has called out. In fact, every one of our clients has spoken about, that got further accelerated through the pandemic. And that included robotic process automation, deploying AI and machine learning technologies, workflows on the cloud, migrating technologies and processes through the cloud. And that journey continues with our clients. In my prepared remarks, I talked about the desire for a number of our clients to preserve some of their strategic transformation journeys. I would call out digital transformation as one of those - areas that they want to preserve. And the way they do that is by further driving cost improvement, productivity and efficiency in various other parts of the business. Sometimes by actually further accelerating automation in those parts. So all of this ends up being a tailwind for our business because when clients undertake those journeys, they want scale, they want expertise and they want speed. As a partner, we bring scale, we bring expertise, we bring speed. And actually, overall, it's great for our talent. And our talent is constantly being reskilled in both digital technologies as well as data and analytics. We will be able to provide that for our clients.

Okay great, thank you and congrats on a nice quarter.

Thank you very much.

Thank you, and one moment for our next question. Our next question comes from the line of Bryan Bergin with Cowen. Your line is open, please go ahead.

Hi, thanks, this is Zach Ajzenman on for Bryan. Looking to dig further into the underlying dynamics of the implied 4Q guide, can we peel back the Data-Tech-AI segment a bit more? Just looking for insight into which specific areas cater to growth initiatives versus the areas that are more cost-focused? And can you give us a sense of the high-level mix of the growth bucket versus the cost-focused bucket?

No, I'll start by saying, if you look at Data-Tech-AI, let's pick the three emerging services that we called out both on Investor Day and on subsequent calls that we've done. Supply chain, sales and commercial and risk. And we can look at all three of them and have a conversation of how each of those have services and solutions that are limited on driving growth for our customers as well as other services and solutions in those same arenas that are pivoted on cost as the agenda. Let's take supply chain. I mean clearly, there still is a significant demand for improving supply chain in a situation where geopolitics, transportation, energy costs and availability of raw materials. Let's just pick those four topics. Create supply chain challenges for all manufacturing companies and consumer goods, retail and life sciences companies. And in that environment, two things is, what clients are looking for. How do I optimize my supply chain in order to drive lower cost of transportation in a high-energy, high transportation cost environment and in an inflationary raw material environment? Now you flip that to how, do I make sure that I have the right product available in the shelf with my customers by optimizing my supply chain in an environment where demand is highly volatile. And therefore, my ability to forecast demand and navigate supply in order for products to be available allows me to drive growth in my agenda. So there's a balance in supply chain on which agenda is more important, and we are seeing the importance of cost rise up. From six months back most of the conversations were about fulfillment and market share and customer satisfaction in supply chain. And I can articulate a similar story on sales and commercial and on risk where it's a balance of a set of solutions, some focus on cost, some focus on growth, and we are seeing a rise of the cost agenda in all three areas.

Okay thanks. And a follow-up on operating margins here. Can you discuss the progress in getting contracting and pricing where it needs to be? It sounds like there's been some nice improvement here that helps you hold the 16.5 calendar '22 guide. But curious how this informs the calendar '23 set up? Any considerations to be mindful of that can change the starting point for the adjusted operating margin next year or does the base expectation to build off of 16.5% remain?

Yes, let me kind of kick that off. I think the base remains, as we alluded to a year or so ago that we were going to work through this year, right, work diligently to get what we consider off-cycle pricing adjustments, working in concert with our clients to provide value on both sides of that and get that more in line with what our inflationary cost out here what it was through the year. I think I can successfully report back when we did that. We said at that time, the natural trajectory of the business would be to linear and move towards 16.5, and we're in that process. And we'd like you to build all of their models or how everyone thinks about the business in 2023 off of that 16.5. With an expanding margin, what that might be, I don't know, but we'll have the inherent operating leverage of the business of being a bigger player as well as the benefit of all the actions that we've taken. So what we said nine months ago is really playing out quite well. We've got a lot of fits and starts and deviations in the macroeconomic environment, but that's truly are at this point.

Great, thank you.

Thank you [Operator Instructions] One moment for our next question. Our next question comes from the line of Bryan Keane with Deutsche Bank. Your line is open, please go ahead.

Hi guys congrats on the quarter. When I look at the quarter, it's incredibly solid, 12% constant currency growth that was well ahead of our estimates and consensus. But I'm still trying to understand the fourth quarter guide that's quite a bit lower in that kind of that mid-single-digit range? How much of that is macro, the fourth quarter guide? How much of that is conservatism on your part? And I heard a little bit about the growth versus cost and some payback cycles. But I'm just trying to figure out the lower guide. What is that resulting from exactly if you can quantify it?

Yes I'll kick this off and go on, Tiger.

No, go ahead. Go ahead. Go ahead.

No, I was just going to say, let's be mindful of the comp on a year-over-year basis to start with, right? So extensively, we had a very, very strong fourth quarter last year with some Data-Tech-AI license sales, that type of thing, which were wonderful, but it certainly made for a tough year-over-year comp. And again, maybe Tiger I don't know just want to build upon that with this - with the point of cost versus growth agenda and what we're seeing sitting where we are now in November 9 and our predictability in the next six, seven weeks.

Got it, got it.

No Bryan just to add to what Mike said, and thank you for your compliments. I appreciate that. I'll start off by saying we do feel really good about our year-to-date results through the three quarters where overall across the three quarters, we have exceeded our own expectations that we had of the three quarters. Now in that three-quarter period, we clearly must recognize that the world around us has changed. Our clients have become more cautious. They have, in many instances, grabbed down to topics that they hadn't grappled with until three or four months back, which is I need to resize my own business, I need to announce a little bit of layoffs here. I need to cut back on investment in this particular business or that geography. As they go through that, typically, in these cycles, we see a little bit of a pause in big decision making, particularly as it relates to bigger deals and bigger translation agendas, and that takes a quarter or so to sell down. We recognize that. We see that. We've seen that particularly a larger deal decision-making taking longer because more people are being asked to sign off within a client environment. And I think we are just being very realistic. I wouldn't say we are being conservative. I just think we're being realistic about our view about the balance of the year. And we feel really good that we will end the year with having met all the expectations. In fact, getting to the higher end of all our expectations that we set out at the beginning of the year and the world has changed through the last 12 months. So yes, it is a recognition of what our clients are going through. And they're also churning their most important agendas from A) and saying actually A is not that important. Let's do B). When that churn happens, it takes a little bit of an extra cycle time to actually make that churn happen. Good news is we have solutions for the original agenda we had, and we have solutions for the new agenda we have.

Yes and I thought it was encouraging that the new logos is jumping a little bit so that you're actually getting new business for some of the people looking for more help on the cost side of things?

That's right, Bryan. And one of the good things about that is it actually sets up for a much longer-term growth with some of those becoming priority accounts. A couple of years from now, I'm absolutely convinced that many of those will be priority accounts for us.

Okay, helpful, thanks for the color.

Thank you, Bryan.

Thank you. And I'm showing no further questions at this time. And I'd like to hand the conference back over to Roger Sachs for any further remarks.

Thank you, everybody, for joining us today, and we look forward to speaking to you again next quarter.

This concludes today's program. You can all disconnect. Everyone, have a great day.