Tiger Tyagarajan
Analyst · BMO. Please go ahead
Thank you, Roger. Good afternoon, everyone. And thank you for joining us today for our second quarter 2022 earnings call. I hope all of you had the opportunity to attend our Investor and Analyst Day in New York City this past June, or had a chance to listen to the archived webcast available on the Investor Relations section of our website. Our results for the second quarter reinforce the strategic plan we laid out for the next several years. We are pleased that the momentum we saw coming out of 2021 has continued through the first half of the year. As we had expected, strong demand for our Data-Tech-AI services was the primary driver of our 12% constant currency year-over-year top-line growth for the quarter while Digital Operations services delivered steady performance. Our priority accounts grew 17% and represented 65% of total revenue. In a challenging macro environment, our adjusted operating margin expanded 190 basis points on the back of several strategic actions that align to our long term plan and build agility for the future. Specifically, during the second quarter of 2022, we delivered total revenue of $1.089 billion, up 12% on a constant currency basis. Data-Tech-AI services revenue of $489 million, up 22% on a constant currency basis; Digital Operations services revenue of $601 million, up 5% on a constant currency basis; adjusted operating income margin of 16.9% expanding 190 basis points from the first quarter; and adjusted diluted earnings per share of $0.70 cents, up 6% year-over-year. Every company continues to grapple with numerous challenges including 40-year higher inflation, rising energy costs, ongoing supply chain disruption, and high levels of talent attrition. In response, clients are engaging with us to navigate the short term and build resilience for the long term, particularly in areas such as supply chain, sales and commercial and risk. As we move into the second half of the year, overall demand remains healthy as reflected in our high quality pipeline. With all this macro uncertainty, we have seen clear signs of shifting client priorities with cost taking center stage. Bookings during the second quarter remained strong and in line with our expectations. The majority of our deals continue to be long term in nature, with almost 70% being annuity based and nearly half of them continue to be sole sourced. We converted a number of small and medium sized deals this quarter that grows faster than before and I've seen cycle times trending down over the last four quarters, as clients are looking for faster payback to their investments. We also signed three new large engagements during the second quarter, with total contract value exceeding $50 million each. One in banking, one in insurance and the third in high tech. Additionally, we added 30 new logos up from an average of 26 new logos in the last 12 months period through March 31st of this year. Total revenue for the quarter was up 12% year-over-year on a constant currency basis and growth was broad based across all our industry segments. In particular, financial services delivered strong double digit growth. As we discussed at our recent Investor and Analyst Day, we have two service sets that work together to deliver tangible outcomes for our clients. The first is Data-Tech-AI services, where we design and build solutions using data and modern technologies to help transform our client’s businesses and operations. These address our client’s key problems, better align them to their strategic goals, and deliver improvement in their outcomes. The second is Digital Operations services, where we transform our clients operations and run them globally to deliver higher levels of end-to-end performance. As our business has evolved, we have reassessed how we will report our results to be more in line with our client’s needs and how we think about our business journey. Going forward, we will report revenue by these two services, Data-Tech-AI and Digital Operations. We're also retiring the GE Global Client bifurcation, as GE is now less than 9% of our revenue. During the second quarter, Data-Tech-AI services grew 22% year-over-year on a constant currency basis fueled by the ongoing momentum we are seeing in our emerging services like supply chain management, sales and commercial and risk. Data-Tech-AI services contributed 45% of total revenue for the quarter, up from 44% in the first quarter of this year, and 42% in the full year 2021. Digital Operations services continued its steady growth, increasing 5% year-over-year on a constant currency basis, broadly in line with the first quarter of this year, and up from a decline of 1% in full year 2021. Digital Operations services contributed 55% of total revenue for the quarter. Let me share a few examples of how our services are helping our clients deliver better outcomes. First, a global food and beverage company was facing intense volatility in demand, leading to much higher than expected inventory write-offs for perishable products. We design and build new demand forecasting models for these product lines, leveraging machine learning and analytics to significantly improve supply and demand planning and supply chain efficiency that led to better margins, as well as a $400 million reduction in inventory. We now run the supply chain operations for them. Second, technology companies are trying to adopt new business models transitioning from asset based to consumption based revenue models. These companies are experiencing challenges from customer churn and revenue leakage in license revenue. For one such client, we have built proprietary analytical model that combine internal data such as customer booking and license usage, with external data, such as competitor products and wallet share to align their 9000 strong sales force to the right opportunities at the right time with tailor made offerings and pricing. This drives material improvement in customer renewals and profitability for the client. Lastly, a large global equipment manufacturer with long term service and maintenance contracts is dealing with rapid inflation impacting more than 50,000 parts used to replace and repair equipment service in the field. We build complex algorithms to optimize its service and maintenance pricing models, leveraging external economic and comparative data and internal parts cost margin and reliability data. This dynamic market based pricing and servicing model is expected to improve the client's overall revenue growth and profitability. All of these examples address challenges that are extremely relevant in today's macro environment and are highly replicable across clients and across industries. We are disproportionately investing in our priority accounts. A portfolio of clients that are on significant transformation journeys, where we see the most opportunity to drive meaningful outcomes for them that we believe have significant growth potential for us above company average. During the second quarter revenue from our priority accounts grew at 17% and represent 65% of total revenue, in line with the first quarter of this year. During the 12 month period ending June 30th 2022, we grew the number of relationships with annual revenue over $5 million from 137 to 154. Clients with more than $25 million in annual revenue increased from 27 to 34. Clients with more than $50 million in revenue increased from 12 to 14. During the quarter, we initiated several strategic actions to align our cost base to our long term plan, while also building agility to better respond to the macro environment. First, as part of our continuous evaluation of our business, we have sharpened our portfolio to focus on services where we see the greatest opportunity and have de-prioritized assets that do not align with our strategy or adversely impact long term profitability. We have identified a small business that we expect to divest, where we believe there is potential to better maximize its value under different ownership. We have classified this business as held for sale, allowing us to better deploy our resources, capital and leadership bandwidth to more sharply defined strategic opportunities. Next, we've been implementing a long term flexible and hybrid global delivery model that incorporates a mix of offshore, onshore, near-shore and remote working based on the needs of our clients, type of services, regulatory consideration, and employee preferences. This has allowed us to further optimize our real estate footprint by consolidating sites, leading to future cost savings, and importantly giving us more flexibility to help clients drive tangible outcomes. The sharpening of our focus caused us to take certain deliberate employee actions in the second quarter largely tied to roles related to our non-strategic services, or right-shoring of roles. Non-strategic services currently represent approximately 10% of our total revenue, down from 21% in 2018, and growing at less than company average. As a result of these actions, we recorded a restructuring charge during the second quarter. Mike will cover the financial impact of these actions on both the quarter as well as our updated full-year outlook. Let me spend a few minutes on talent. As we had expected, we saw an uptick in our quarterly attrition to 38% versus 33% over the prior three quarters. We've always witnessed an increase in attrition during the second quarter post our annual bonus payout that occurs in March each year. This attrition was primarily concentrated at the lower end of our organizational pyramid, where we are able to quickly fill roles to meet demand. Our attrition rate includes all employees who leave the company, regardless of their tenure or reason, adjusting for both involuntary attrition as well as employees in training with less than three months of service, our attrition for the quarter would have been 34%. As we've always said, we manage attrition at the individual skill and geography level. For example, attrition in our call centers in the Philippines and the Americas has always been higher than company average. On the other hand, our attrition in the mid-senior level and specialist expert groups is the same as pre-pandemic levels. Given our global talent management practices that enable us to hire, refill and redeploy employees at scale, we did not see any impact to our client’s engagement or our ability to convert new bookings. During the quarter we hired almost 10,000 new team members across the globe, reflecting Genpact’s powerful brand in a very competitive talent environment. During the quarter, our employees completed more than 2.5 million training hours, leveraging our online on-demand learning platform, Genome, up from approximately 2 million training hours last quarter. Using our internal redeployment platform Talent Match, we successfully redeployed almost 6000 reskilled employees to support the changing needs of our clients. The ability to reskill, upskill, and provide new opportunities for our employees is critical to managing attrition. Employees who are active on Genome and employees who move to different roles internally have at least 50% lower attrition rates than the company average. This is a competitive advantage that we bring to our clients, particularly in today's macro environment given our clients themselves are struggling to find the right talent. As we enter the second half of the year, I believe we are well positioned to continue to address the changing needs of our clients. Through our strategic investments over the past several years, we have diversified our service offerings to include many emerging services on top of the strength of our core services, like financial accounting. This wide range provides our clients with access to capabilities that help them manage a variety of challenges associated with today's highly volatile environment, while also enabling them to build resilience for the future. This includes cost, working capital, growth, risk, and supply chain challenges, all of which are non-discretionary needs. Across these areas, we're able to partner with our clients to deliver better outcomes for them. At the core of this is our agility and nimbleness which allows us to take these different services to our clients to partner with them at speed, and scale. With that, let me turn the call over to Mike.