Ashwin Shirvaikar - Citigroup Global Markets, Inc.
Analyst · Citi. Please go ahead. Ashwin, your line is open, you may be on mute
That makes sense. Where I was going with the question was that this has been, obviously, a key part of a broader BPO and BPM investment thesis, this lack of penetration. So, the question is, in terms of the investments you've made, both in the sales force, in product and capabilities and so one, which of those are having the most traction, that you can kind of say that there is going to be a material difference to your growth rate, a material upward difference, obviously, in the coming couple of years? And I'm not looking for a broad answer like how it's going to be digital, but more specific, what should we hope for in the next 12 to 18 months?
N.V. Tyagarajan - President, Chief Executive Officer & Director: So Ashwin, the first answer to your – which of those have had a bigger impact? I think the best way to think about it is that one without the other is not going to work. The two go hand-in-hand, the two investments that we've done go hand-in-hand. It's absolutely essential to continue to sharpen the capabilities, the solutions we have in order to make it more cutting-edge, to bring thought leadership and that's the journey we've been on and we keep finding new opportunities to be able to do that, either new solutions, new ways of integrating those solutions, new technologies to bring in, in order to integrate those solutions including digital, et cetera. But in order to identify the opportunities, to create the value proposition, to actually make the customer come up with the real problem statement, which also they actually don't know what they don't know, requires senior leaders with deep domain understanding right at the front-end talking to the C-suite. The combination of those two is what creates the attraction that then generates the long-term growth. One of the answers to your question also is the fact that while all of that is what we can do, the reality is that in our business it's a very big change for our clients. So, there is a cadence to that change, there is a rhythm to that change and there is a time at which a particular client is ready for that change. Our job is to constantly explore opportunities, as to constantly explore the different journeys clients are on and insert ourselves into those conversations that make sense for that client in that situation. And sometimes for two years nothing may happen. And then one fine day the client says, now I'm ready, and it's a question of when the client is ready for a specific change, which is one of the reasons why this journey takes a long time to penetrate and it's a long-term penetration journey, because each of these is a big change event for our clients.