Tom Taylor
Analyst · Wells Fargo
Thank you, Wayne, and thanks to everyone for joining us on our first quarter 2019 earnings conference call. We are very pleased with our first quarter results and the start to 2019 as we delivered earnings per share that exceeded the high end of our guidance on solid execution across all of our functional areas. Total sales increased 18.4% to a record $477 million from $403 million last year, in line with the guidance we provided on our fourth quarter earnings call. Comparable store sales grew 3.1% on top of last year's strong 15.6%, representing our 41st consecutive quarter of comparable same-store sales growth and further demonstrating the power and long-term growth potential of our highly differentiated, multichannel, hard-surface flooring business model. Excluding sales in the Houston market that is cycling past strong prior period results from Hurricane Harvey, our comparable store sales increased 7.1% on top of last year's 11.3% growth. We are pleased that over 50% of our stores had double-digit comparable same-store sales when excluding Houston and the impact from new store cannibalization. Moving on to earnings. We reported first quarter 2019 diluted earnings of $0.29 per share, a decrease of 3.3% from $0.30 per share in the first quarter of 2018. Our adjusted diluted earnings were $0.29 per share, up 11.5% from last year's $0.26 and above the high end of our $0.26 to $0.28 per share guidance driven by better-than-expected gross margin as well as effective expense control. Now let me discuss some of the drivers on our first quarter sales and earnings growth and how we see the landscape as we move into the second quarter of 2019 and the remainder of the year. As a reminder, the core pillars we focus on to help us achieve our long-term sales and earnings growth targets and grow our estimated 8% market share of the addressable $21 billion flooring industry are: opening new large warehouse stores; two, growing comparable store sales; three, expanding and improving our connected customer experience; and four, improving the Pro customer experience. I will now touch on each of these and how they are contributing to our growth. First, opening new large warehouse stores. We ended the quarter with 103 warehouse locations, which represents a fraction of our store potential in the United States. In the first quarter, we successfully opened 3 new warehouse stores in existing markets compared to 1 store opening last year. We opened Kirkwood, a store many of you have visited in Atlanta, bringing our total in that market to 7. We also opened our second store in Jacksonville, Florida and a store in Carson, California. All 3 stores are off to very nice starts. In the second quarter of 2019, we'll open 3 stores compared to 4 in the same quarter last year. Our second quarter new stores will include openings in Fort Worth, Texas; Tampa, Florida; and Saugus, Massachusetts, all successful markets where we already operate stores. The opening in Saugus, Massachusetts represents only our second store in the Boston area, where we believe we have a significant runway for growth. We remain on plan to open 20 new stores in 2019, which would represent, on average, our seventh consecutive year of 20% unit growth. We expect 60% of our new 2019 store openings will be in existing markets compared to 35% in 2018. Beyond 2019, we are excited about the strong pipeline of potential stores, and we have positioned ourselves for a more balanced store opening cadence in 2020. We are particularly pleased with the initial sales performance from our more densely populated markets, and we are excited about the potential number of stores that we can operate in these type of markets. Lastly, in the second quarter, we relocated our old Hialeah, Florida store to Doral, Florida. We have now relocated 3 stores in 3 different markets. In all 3 cases, we have seen a nice lift in the relocated store sales. We are encouraged by the return on our relocations today and plan to continue evaluating the opportunity to relocate additional stores as their lease ends. Moving on to our second pillar of growth, comparable store sales. Our first quarter 2019 comparable store sales growth of 3.1% was at the midpoint of our expectations. Comparable transactions remained the largest driver of our 3.1% first quarter comparable store sales growth, increasing 1.9% from last year. We saw an improved sequential and year-over-year trend on our average ticket, which was up 1.1% driven by growth in our water-resistant laminate, rigid core luxury vinyl plank and from growth in our installation and decorative accessories categories. Turning to our sales performance within our merchandising categories. Our strongest sales growth continued to come from our laminate and rigid core luxury vinyl plank category, where total sales increased 46% from last year and accounted for 20% of our sales versus 17% last year. Our installation accessories sales increased 25% from last year, and our decorative accessories sales also performed well, growing 20%. Our strategy is to drive total and comparable store sales from our higher-margin installation and decorative accessories categories are working, and we believe there is continued runway for growth. We expect this momentum to build in 2019 and beyond, and we have added incentives, measurement metrics and made changes to our website to accelerate growth and improve the customer experience. We believe that a significant portion of our current and future growth will come from how we engage with our Pros and DIY, BIY customers, both in-store and online. We believe that if we consistently deliver a differentiated experience across all of our touch points with our Pros and DIY, BIY customers, then we will continue to increase our market share. To that end, I am excited that we are making meaningful improvement in our customer satisfaction metrics. Our Net Promoter Score, which measures the willingness of customers to recommend our merchandise and services, reached an all-time high in the first quarter of 2019 as did our customer satisfaction scores. Our improvement in customer experience is also reflected in our Google Seller Ratings, where over 80% of our stores now have 4 stars or higher. The improvement is even more impressive when you consider that the number of reviews have almost tripled from last year. We believe these results reflect our ongoing initiatives to drive service in our stores and create a more consultative selling environment. We are also integrating our CRM platform with our Pros and designers towards our objective of offering a best-in-class designer service for hard-surface flooring that is free. These strategies as well as many others should continue to differentiate us and maintain our leadership position as the best place to buy hard-surface flooring. Expanding the connected customer is our third pillar of growth. Our e-commerce strategies continue to deliver traffic and sales results. In the first quarter of 2019, our e-commerce sales increased 64.5% from last year and now account for 9% of our sales tendered compared with 8% at the end of 2018. Looking more closely at those numbers. We are pleased to see a continuation in the robust growth in order volume, value and attachment rates. We estimate that about 70% of customers who ultimately buy from us will visit our website during their buying process. What is exciting to us is that about 85% of online sales are being picked up in our stores, which gives us another unique opportunity to engage with customers to make sure they have all the materials they need to complete their project and drive cross-selling opportunities. It also further demonstrates the importance of the synergy between our physical stores and our e-commerce platform in the purchase decision journey. We will continue to add tools and systems to better understand customer behavior and to deliver more personalization and further leverage our brand and e-commerce platform. And our fourth pillar of growth is investing in the Pro. As many of you know, investing in our Pro customers is another strategic priority of ours as we look to increase our share of wallet with our existing Pros as well as engage with Pros that do not currently shop with us. Last year, we rolled out our Pro Premier points-based rewards program along with an umbrella of service offerings and are pleased that we now have over 62,000 members, up 24% from 50,000 members at the end of 2018. Even though this program has only existed for a brief time, our stores that have embraced our reward solution have delivered higher comparable store sales. In 2019, we will continue to drive adoption and penetration within our store base and integrate this program into our CRM database to deliver better personalization. We're also pleased that we are seeing growth in the number of Pros that are using our PRO App that was launched last year. Recently, we lost -- we launched a Pro dashboard using our proprietary CRM solution. This new tool contains 12 key Pro-driven metrics that measure successes in areas of opportunities in each store. Collectively, these are examples of how we continue to add capabilities that enable us to drive engagement, customer satisfaction and wallet market share. Now let me turn my comments to how we are thinking about the macroeconomic and geopolitical factors that affect our industry and the company. I'll start with the latter. We are pleased that the proposed 25% tariffs on certain Chinese-made goods that were expected to go into effect March 1 have been postponed until further notice, as we believe it will be better for our customers and our business. That said, we are continuing to diversify our countries of origin to reduce business risk and expect to show meaningful diversification progress in 2019 and beyond. Among the macroeconomic metrics that impact our industry and company, namely existing home sales and home price appreciation, we, like many others, are cautiously optimistic that the recent pullback in interest rates will serve as a catalyst to moderate the persistent year-over-year decline in existing home sales that occurred in 2018 and early 2019. Recent housing data points to a potential for an improving trend, particularly in the second half of 2019, when existing home sales comparisons ease. That said, we have company-specific drivers that we believe will sequentially accelerate our comparable store sales growth in the second half of 2019. As previously mentioned, there will be more new stores entering our comparable store sales base and the difficult sales comparisons in the Houston market caused by Hurricane Harvey will further ease as we move through 2019. In addition, we plan to continue to drive sales growth by leveraging our merchandising, in-store and website strengths. As many of you know, one of our core strengths is our merchandising organization that is always looking towards the next generation of product that is innovative and trend-right and in many cases, exclusive to the Floor & Decor. I will now turn the call over to Trevor to discuss more details of our first quarter results and 2019 outlook.