Bob Harrison
Analyst · JPMorgan. Your line is open
Thank you, Kevin. We will be changing our presentation this quarter. First, I’d like to address our response to the COVID-19 pandemic, then we will do a deep dive on our loan portfolio, and then lastly we will do a quick overview of the financials for the quarter before taking your questions. Our thoughts go out to those directly impacted by the COVID-19 pandemic as well as the health care providers and all those on the frontlines providing essential services to our country and our state. Hawaii has never faced a situation like this before, and it will be difficult. Unemployment is high. The economy will be challenged until we can return to the new normal. The new normal will continue to be anchored by tourism and government spending though, as the tourism, the lure of Hawaii and also the strategic nature of the military here in the Pacific will continue to be an important role for us. Talking about the pandemic, sadly 12 people have lost their lives here in Hawaii. The total cases has been just under 600, and it has been going down significantly over the last few days. Over the last seven days for the Island of Oahu, there’s been less than seven cases a day and actually several days with zero cases. So, our transmission rate as of yesterday was 0.45. There is a small group of state administrators, including the governor and one of his top aides the Head of the Senate, the Head of the House, several people from the healthcare industry, myself and another business person that are working on a plan to develop to reopen Hawaii to both local people as far as being able to circulate freely as well as welcoming visitors to Hawaii. This is really important to get our economy back on line and begin the recovery process. First Hawaiian Bank has been serving Hawaii for 161 years, and we play an important role in doing that. We take this responsibility very seriously. Turning the slide two, we have a few points here I’d like to make. One is, we have enabled about half of our employees to work from home and employed social distancing and different protection measures for those that need to continue to go into the office or also to the branch system to continue to operate. We have temporarily closed about 44% of our branches, 26 of them; and moved those employees to different projects to support the high-volum e areas whether it would be PPP loan processing, higher call center volume, et cetera. Teletransaction volume is down about 50% and our mobile and ATM channels are seeing record usage, all that you would expect in a situation like this where most people working from home. We have also set up a separate operations center to maintain redundancy just in case something should happen, and we have also been very proactive about serving our customers. We processed just under 2,400 applications for the PPP program, right about $775 million and we are geared up for the next phase which should be starting very soon. We have been very proactive in reaching out to both of our consumer and our commercial customers for deferral or forbearance depending on what they need, and we will talk about that a little bit later. We stood up a portal on our website to make the process very easy for our consumer customers in particular, and that’s been very well received. Another thing we are doing to support our customers is we’ve waived any check cashing fee for stimulus checks, for non-customers, and we are really trying to support the community for those in greatest need so they don’t have to go to check cashing businesses. Lastly on this page, we have also launched Aloha for Hawaii Fund to support Hawaii’s restaurant industry while donating up to $1 million to certain nonprofits that are most directly affected by the pandemic. Moving to slide three, I will talk a little bit about the management team, because while no one knows the severity and longevity of the virus’ impact on our economy, we enter this crisis with a strong balance sheet, ample liquidity, and high levels of capital. What’s critical to this success is our senior management team has, on average, over 28 years of financial industry experience, and every single one of us went through the global financial crisis. Including that, four of us have been or currently are the Chief Risk Officer and have broad experience in a number of different lending areas. So, risk is definitely a part of our culture. We have also participated in most of the large transactions in Hawaii and have often in the role of structuring or arranging the transaction, so really we are the commercial bank for the State of Hawaii. The strength of our team along with our strong consumer -- customer relationships over many years serving our marketing community will get us through this crisis just as they have carried it through a number of other crises over our history. Turning to slide four, I’d like to make a few comments before going through the slide. Our philosophy has always been to be a responsible lender and run the Bank in a sustainable manner. We want to grow at a good, if not spectacular rate, and deliver stable and consistent results over the long term. We maintain a balanced and diverse loan portfolio and focus on areas we know well. Being a relationship bank, we do it to support our customers. This has worked well over the long term, and our loan portfolio reflects those values. The portfolio has a nice balance between commercial and consumer loans, roughly 55/45 right now, and a good mix across loan categories. Within the commercial book, we are balanced between small and large customers, and on the consumer side about 75% of the portfolio is secured by residential homes, virtually all of which are in Hawaii and another 15% is secured by automobiles. On the under secured loan side, the credit card area, we have tremendous experience. Last year, we celebrated our 50th year of partnership with Mastercard and are their longest continuous issuer of credit cards in the United States. The diversity we have across lending businesses has enabled us to not be too reliant on any one industry or segment. I want to talk a little bit about the Mainland, about 20% of our loan book is the Mainland borrowers and its focus in three areas we know well and have done well in historically, C&I, CRE, and dealer flooring. The Mainland C&I lending is two large corporate names, many of which are shared national credits. Our shared national credit customers generally have operations in Hawaii and we are their Hawaii bank. We did take the opportunity last summer, as you recall, in Q3 to sell about 409 million of the share national credits and none of those had operations in Hawaii and that just was better managed that book. With few exceptions, our longtime customers in this area, the loan amounts we generally have were in that target hole level of about $15 million. The Mainland CRE book consists of many of our best local customers, such as all timer states or private wealth that have diversified their holdings and characterized by low leverage, good credit and long investment horizons. The rest of the Mainland CRE portfolio is a niche strategy focused on large, well-capitalized sponsors with investment-grade real estate and supply constrained gateway markets on the West Coast. The Mainland dealer portfolio was started over 30 years ago as an extension of the business segment we dominated here in Hawaii and I have been personally working with many of those customers since the late 1990s. So they are very well known to us. They are primarily large, multi-store operators, most of whom we have been through the financial crisis. Although, one of the dealer credits are in California, primarily the Los Angeles and San Francisco markets. We have a highly experienced team managing our Mainland CRE and dealer portfolios, and our two senior managers in those areas are exceptional bankers who headed similar operations for large national and super regional banks. So, overall, our balanced and sustainable approach has resulted in lower and stable credit cost. The credit losses for the entire portfolio peaked at 72 basis points over the last cycle and we are roughly 135 basis points cumulative in the 2009, 2010 period. Then lastly, C&I and CRE losses never exceeded 60 basis points per annum over the last cycle and residential losses were normal. I will spend a little bit of time talking about individual slides. On slide four, I just like to bring your attention to a couple of things here that I didn’t already mention. First of all, not only do we have a lot of seniority on our senior management team and our commercial lending area the loan officers average over 25 years of experience. The mix on the share national credit portfolios you see there is about one-third base on Hawaii, about 30% based in Hawaii and about just under 70% on the Mainland. And lastly, I do want to talk about the consumer side, we are primarily a prime and super prime lender and over 90% of the portfolio is collateralized. Turning to slide five and see we are the largest commercial lender in Hawaii, the longtime niche focus. The corporate lending to SNC C&I is about $693 million with our $15 million average hold level and you can see the geographic diversification of just over half in Hawaii, Guam and Saipan our core markets and just under half on the Mainland. The dealer portfolio has flooring balances of $875 million and the average length of relationship with the Hawaii dealers is 18 years and the Mainland dealers is a little less than eight years with the longest being 32 years. And the reason that’s a little bit lower is on the last several years, we brought in newer relationships on the Mainland, virtually all of which are bankers have worked with in previous lives at different banks. So these are not new relationships to our bankers. So as you can see the bottom our loss rate through the cycle and our peak loss rate has been very good in this book over many years. Turning to slide six to make a few comments on this slide. Most of our exposures you can see is in Hawaii just under 80%, 22% on the Mainland. We do have some hotel exposure as you can see there. The loan-to-value is just over 50% spread in number different properties that we will talk to a little bit later on a later slide. A large office exposure is a mix of Honolulu Central Business District and West L.A. properties which are typically down and multi-property pools with an average size of $35 million. So we are not dependent on any one single property. And again, at the bottom of the page, you can see our credit experience has been outstanding in this area with few cycle losses of 2 basis points and peak losses of 30 basis points, substantially outperforming national marks. Going to slide seven, construction side is a smaller portfolio for us, just over 4% of our total loans and leases, roughly split between Hawaii and the Mainland. The Hawaii focus is for sale multifamily, all the loan-to-values are 60%, low 60% or less except for some of the retail. The few year [ph] cycle losses were very low, peak losses were low as well and this a very important portfolio for us and we rely heavily on the sponsor and the category to do well in this area. There are a couple areas I do want to highlight in particular and that’s on slide eight, and this is select industries that have gotten a lot of attention recently and leverage lending. It’s either hospitality in a hotel, the CRE there, in the hotel area we have 20 loans with a weighted average loan-to-value of 53%. Over 80% of those balances are the four start resort beach fronts, so you have got the best property with low loan-to-value and we will certainly hold this value through the cycle. For the hospitality names, we have some larger exposures but those are the largest global hospitality names of the world and we have strong other relationships with them as well. For the retail, I just want to talk a little bit about the CRA exposure. The top 20 loans averaging $15 million and overall 43% of the loans are less than $5 million with low loan-to-value. Transportation, much of that is either essential service or ground transportation, no air carriers. And then in foodservice, we had a large payoff right after the end of the quarter. So that’s just under $100 million now and most of that exposure is to multi-region franchise operators more in the QSR segment. And lastly on the page, you have the high-risk C&I and everybody has slightly different definition of this, but some of this is included in the above. So the total leverage loan portfolio is $344 million, $160 million of that is investment grade, a large portion is pass and then $28 million is criticized. With that, I’d to go to page nine, which are residential, HELOC, consumer loans. You see in this page very conservative lending, virtually all of our home and home equity exposure is in Hawaii, low loan-to-value, our monitoring FICO score is high as 764 primarily prime, super prime, low peak charge-offs and very low through-the-cycle losses. All of our auto loans are in -- within our footprint, most of them in the prime section. We do have a portion about 10% of the portfolio has recourse and this is common in Guam and Saipan. This is not -- this does not exist in Hawaii. So that recourse means you have recourse back to the seller of the car or the car dealer. So we underwrite the car dealer and have a line for them and then do recourse for lower quality customers -- lower credit quality customers. Had good experience in this area, very good profitability throughout the cycle. We know this well. We have the advantage of if you can’t ship across the island without the approval of the lender, so you generally have access to the collateral should you need it. Skipping down a credit card, we have a very large -- a very long annual count days over 13 years and so that’s much higher than the norm. This is really a transactional business for us and much less of a revolve business and customers that we have known for a long time, our relationship customers use as daily for their needs and this been a very good portfolio for us as I say for many, many years. All the comments I have on that, I would like to move to page 10, talked a little bit about our deferrals before turning over to Ralph. We have been very, very proactive in outreach to our customers that needed deferrals. We think this is an important way to manage our risk, as well as take care of our relationships. So we made it very easy for consumers to defer. We also reached out to them to make sure that they knew it was available. That’s why we have the 19,000 consumers, many of which are in the auto, but not exclusively and 600 businesses. We also did a lot of outbound calling and then I think the -- really the important thing on this slide is the third bullet, really is to make sure that we carry on through this crisis and give them the opportunity to get to the liquidity crisis if they did lose their job to get unemployment, get the business back up and going, get reemployed so they can continue making their payments. Auto dealers in particular, we reached out to them proactively and virtually every single one of them chose to defer their loans on the commercial side and we thought that was a good decision to make. With that, I will turn it over to Ralph to cover our CECL.