Reade Fahs
Analyst · Citi. Your line is now open
Thank you, David. Good morning, everyone. It's a pleasure to be speaking with you today on my birthday to share our first quarter results. I’d like to turn to Slide 4. We are pleased to report our 65th consecutive quarter of positive comparable store sales growth. This streak began over 16 years ago when many members of our current management team started National Vision. We are certainly proud of the consistency of this track record. Q1 adjusted comparable store sales growth was up 4.6%. This result was at the higher end of our full year comp guidance range. The growth was led by Eyeglass World with a 6.3% comp and America's Best with a 4.6% comp. During the quarter, Eyeglass World successfully launched its Mr. World advertising campaign, and America's Best continued the national advertising of its catchy Owl Campaign. Our sales strength was broad-based, with positive comps at all of our brands. This is in the second consecutive quarter that our teams delivered positive comps in all of our store brands. We're pleased with the improved execution that we're achieving at the store level. In the end, retail is about store level detail, and we remain focused on making sure that each and every patient and customer receives great eye exams and customer service on their glasses and contact lens purchases in each of our brands every day in every store. Comparable store sales growth was driven by increases in both customer transactions and average ticket. Another sign of customer satisfaction is Net Promoter Scores, which we track closely. In the quarter, our Net Promoter Scores improved on a consolidated basis led by America's Best. We opened 15 stores during Q1 to end the quarter with 1,027 locations or a 6.8% increase in store count over the first quarter last year. All of the openings were in our America's Best brand. The unit growth and comparable store sales growth combined to drive a 10.3% increase in net revenue. Adjusted EBITDA increased 3.7% and adjusted net income grew 15.5%. As we noted on our last call, we expected first quarter EBITDA growth to be more modest relative to growth expected for the year, primarily due to timing of certain expenses and the incremental costs associated with operating as a public company that collectively impacted adjusted EBITDA growth by approximately 500 basis points. Based upon our performance to-date, we are reaffirming our 2018 outlook, which Patrick will take you through in a few minutes. So why don't you turn to Slide 5 now. Our business continues to demonstrate consistency in store performance and comp store sales gain. That graph highlights our 65 consecutive quarters of comparable store sales growth across the economic cycle during both strong and weak economic times. As I mentioned earlier, our comp growth was driven by both gains in customer count and average ticket. When we last spoke in March, we are in the middle of our peak selling season. As many of you endured personally, there were four nor'easters in the month, three of which fell on weekends. But we are fortunate to be in a category where the purchase and tied to a medical necessity. Based on our experience over the years, impacts from weather generally only postponed purchases and balance out over time. As I like to say, during a bad storm, people just stay home, but their vision continues to get worse. We are essentially seeing the year-to-year business pattern similar to last year, with some of our peak traffic flowing into the second quarter. Our consistent positive comp results highlight the benefits of operating in a growing industry, having a leadership team of optical experts, new store growth as well as comparable store sales growth in our more mature stores as customers keep coming back. We continue to believe that we're gaining market share with our low-price operating model, and our highly-experienced management team continues to focus on executing every day, one patient and one customer at a time. Turning now to Slide 6. We remain focused on leveraging our competitive advantages and capitalizing on the significant growth potential that exists for National Vision. First, new stores our primary focus, given the significant white space opportunity relative to our current footprint. We opened 15 stores in the first quarter and continue to plan to open 75 stores this year, executing on the formulas that have worked well for us in the past. Our pipeline of locations remained strong to this year and into 2019. The majority of our openings will be in the America's Best brand with the remainder in Eyeglass World. Store growth is expected to skew slightly more towards openings in new versus existing markets. We're excited to offer more patients and consumers the opportunity to save money on eye exams, glasses and contacts. Optometrists continue to play a key role in our Company's success and then our mission to deliver improved eye care to communities throughout the U.S. Simply put, we want to be the best place for optometrists to practice. Overall, our optometrist's retention rates remained stable to last year, and we remain highly focused on selling our need for new optometrists. Our team expects to continue to drive comparable store sales growth in 2018, even with lapping with strong multi-year comparisons. Our key comp drivers are the comp orders both from maturing stores as well as vision insurance and marketing initiative. Our new stores take several years to fully mature as customer awareness builds. With an infrequent purchase cycle for eyeglasses, it can take time for potential customers to find a store after it opens. But when they do, we believe they love what they find. We strive to ensure that our customer gets the best value around, and we believe that our growth brands deliver incredible value. Our customers can buy two pairs of eyeglasses for$69.95, including a free comprehensive eye exam at America's Best or two pairs of glasses for $75 at Eyeglass World and get them the same day. We believe that this combination of extreme value backed by excellent customer service leads to satisfied repeat customers and positive word-of-mouth. Participation in vision insurance programs remain a positive comp driver. We've experienced strong growth in net revenue from these partnerships, which continued in the first quarter, and we believe there are still our opportunity to expand relationships and increased penetration with vision insurance providers. We continue to believe that we remain underpenetrated relative to the industry in the presence of our business coming from vision insurance. Marketing also remains a key factor in attracting customers and driving traffic to our stores. And given that eyeglasses are relatively infrequent purchase, television advertising plays an important role for us. We continue to utilize television advertising to catch our customer's attention whenever they are in the market. Our Owl TV campaign differentiates the America's Best brand, and the reach to national advertising now reminds consumers throughout the country that they paid too much if they didn't shop at an America's Best. In the first quarter, we launched new television advertising in Eyeglass World. We're very encouraged by the early customer response to this Mr. World campaign, which we believe was a factor in the brand's strong 6.3% comp sales in the first quarter and are extending the footprint of the campaign to cover all the Eyeglass World stores. We have owned Eyeglass World since acquiring it [indiscernible] in 2009. We turned around the concept and it continues to be a solid performer. Eyeglass World has a new brand leadership for almost two years now bringing fresh energy to the brand. I really like what the current team is doing. We're delivering a more consistent store experience. Eyeglass World also now has the benefit of a TV campaign that better communicates the brand and experience to consumers. As the tag line says, Eyeglass World is the world's best rate of eyeglasses. I'm more excited than ever before about the Eyeglass World opportunity for future growth. In terms of operating productivity, as a value retailer, we promote a low-cost culture. We can't beat everyday low price without being everyday low cost. Our centralized lab network is a key reason that we are everyday low cost. Within our labs, we operate what we believe as a world-class manufacturing operation that provides a true competitive advantage. We are currently working to open our fourth domestic lab in Texas, which will bring our network total to six labs. This new lab will add the necessary capacity to keep up with our growth, feature the latest state-of-the-art equipment and processes that further lower our unit costs and provide the security of economic diversity. We remain on schedule to be operational in time for the first quarter next year. Last week, we announced the transition of our lab and supply chain leadership. Charlie Foell will downshift from his role as SVP of Manufacturing and Distribution as of June 30, and will remain at the company to focus on special projects. Bob McKenzie will receive Charlie as Senior Vice President of Manufacturing and Supply Chain. Bob has over 30 years of experience in the optical manufacturing industry and has been working closely with Charlie for the past 12 years. We are fortunate to have a deep bench of experience of optical experts at National Vision. Lastly, regarding our omni-channel investments and capabilities, we are starting to leverage our one view of the customer. In addition, we continue to see improvements in the online scheduling of eye exam. Online penetration into the optical and retail sector remains modest, especially for eyeglasses. However, we believe that an omni-channel or blended channel approach is going to be an ever more important part of the optical buying process in future years, and we aim to be ahead of this curve. At this point, let me turn the call over to Patrick for a more detailed discussion of our financial results.