Farooq Kathwari
Analyst · KeyBanc Capital Markets. Please proceed with your question
Thank you, Corey, and I'm very pleased to have all of you join us today. As we mentioned in our earnings release, crisis creates an opportunity to make positive changes. In March and April 2020, we furloughed approximately 70% of our global workforce, closed about 250 manufacturing, logistics and retail design center facilities in North America and closing over 100 retail locations internationally, borrowed $100 million as a precautionary measures and to maximize financial flexibility. A year later, our teams have performed very well. We have brought back most of our associates in our corporate, logistics and retail network. Our workforce in our manufacturing has surpassed pre-pandemic levels. We have paid back all the borrowings, ended the quarter with over $100 million of cash and as Corey just said earlier this week, declared a special dividend of $0.75 per share in addition to the regular quarterly dividend of $0.25. We are positioned well to continue our growth. We continue to strengthen our manufacturing in North America, which produces about 75% of our products. About 70% of this production are made when orders are received. Customization provides greater choices to our clients and also important in managing our inventory. The combination of skilled crafts persons, increasing use of technology has helped reduce time to make our custom products. We, along with others in our industry have been impacted by delays in raw materials, especially the issue of foam used in our upholstery products. We do see improvements and believe that we should be able to increase production this quarter and the next quarter. Our long-term focus on maintaining and growing manufacturing in North America is a major advantage. During the last few years, we have expanded our facilities and invested in machinery and technology and in good position to service our growing sales. We continue to strengthen our product offerings under the three attitudes of classic, country, coastal and modern. In particular, utilizing our North American manufacturing, we have expanded our 100% customer upholstery program and have introduced important programs in case goods such as our custom dining program and custom bedroom program. We are in process of introducing two other important case good programs in this and following quarter, a custom home office program and custom bedroom program, again, offering many custom choices made in our North American workshops. Our focus on interior design services continue to differentiate us and help strong sales. Our investments in technology during the last few years enabling our interior designers to virtually assist clients has been a game changer. We also continue to reposition our design centers. In the last one year, we opened new design centers in Alpharetta, Georgia, that's Atlanta; San Mateo, California; Oxnard, California; Towson, Maryland; Portland, Oregon; Green Bay, Wisconsin and Lancaster, Pennsylvania. We continue to strengthen our marketing. This includes utilizing traditional mediums, such as direct mail and television. We are increasingly using digital mediums, including our website, emails and the recent introduction of our 2021 style book. Most importantly, we are forwarding digital magazines to our clients and millions of prospects. And finally, in these challenging times, we continue to focus on safety and treating our associates and customers with dignity and compassion. With this, I'm very pleased to open up for any questions or comments.