Farooq Kathwari
Analyst · KeyBanc Capital Markets. Please state your question
All right. Thank you Corey. I am also pleased to provide a brief overview of our initiatives, which as we have discussed previously focuses on five important areas. The first is talent. Talent development is key and a continuing process. Crisis does create an opportunity to review talent, and I'm pleased we have greatly strengthened our leadership in our retail network, in our merchandising, in our marketing, manufacturing, finance, technology, and other areas of our vertically integrated enterprise. The second area is marketing. We continue to refine and invest in various mediums, most importantly in the digital mediums. Digital mediums have enabled us to increase our reach to more potential clients while reducing our marketing costs. The third area is service. We continue to make progress despite many challenges due to COVID-19, the transportation issues in getting products from East Asia, shortage of raw material. However, our advantage of making about 75% of our products in our North American workshops is an advantage; and as reported, we expect to catch up in the next few months, and we are also investing in our North American manufacturing. Our logistics network of delivering products in white glove service across North America is a strong advantage, and we continue to refine. The fourth area is technology. Combining technology with personal service of about 1,000 talented in-house professional interior designers has been a key to increasing written business at retail. We also -- as Corey said, we also have had major increase on our e-commerce. We are investing in technology in various areas, including retail network, manufacturing, and operations. And the fifth area is social responsibility, we’ve always been in forefront in this area not because of external pressures, but because it's the right thing to do for the welfare of our associates and our clients. Now as we indicated in the press release, we see that our January written orders continue the upward trend. Also, the government orders that were postponed have started to come in in January, and with this brief overview I'm pleased to open up for any questions and comments.