Doug Baker
Analyst · Barclays. Please proceed with your questions
Yes. Clearly, it was one of the issues. I would say distributor inventories move up and down and we have printouts from the distributors. So we know where every case moves to. Meaning, we have a very good understanding of consumption in the industry, and as a consequence it's very easy for us to understand what's happening in terms of distributor inventories up or down based on ins and outs if you will. So this happens almost every year in a quarter, we have some conversation. Last year, in the first quarter, our conversation was the opposite. Distributors had built inventory during that quarter and we talked about how the reporting number was a little stronger than the actual underlying sales at that time and that don't expect that immediately in the second quarter, but we expect to end the year in a 5% run rate. So this happens frequently. If I were going to sum up institutional, I would say this. We expected a downtick in Q1, part because of the previously announced [indiscernible] low margin business. However, it was worse than we expected which we talked about in my opening remarks and Mike referred to. So one, the low margin business exited faster than we had forecast and expected. That's not going to result in any change long-term. It's just the timing issue. The distributors did drop inventory in the quarter, which happened typically we'll see a rebalancing in that come back and follow-on quarters, I can't predict if that's Q2 or Q3. It's probably one of those two. In the final piece, I would describe for lack of a better term is the fog of war, and this is related to the SAP U.S. implementation. This doesn't mean we lost consumption because of SAP -- we didn't. But when you do these implementations, and I'll just remind you, we had four waves in the U.S. [technical difficulty] a couple of months ago. The first wave was the February before and wave three was in quarter four. And what happens during these waves is you preload i.e. build inventory in your direct customers and in the trade. You do it in case you have a supply chain short-circuit as part of cutover. Now, we never saw a short circuit. We were able to get up and running very quickly in every one of our waves, but you still prepare as if that may happen so that you don't end up shorting customers. But as a consequence after these waves was all this rebalancing activity. And so it's noisy short-term and hard to go figure out exactly what's happening.
, : So when we look at all the underlying things, pricing, new business, other than the low margin stuff I've talked about, a lot of stuff is exactly on track. We know that if we continue to focus on these things we'll show improvement. The key metrics to us are new business and pricing. If we drive these, and we expect to, the rest self cures. The loss is annualized the distributor inventory is rebalanced, and the SAP implementation costs which are not insignificant by the way and in 70% hit institutional are also recouped. So, there's some natural like margin lift as we move through this just as we start getting through this noisy period. We think we'll see an improvement in Q2. I'd say modest, but a more significant improvement as we get into the second half in institutional. So I think we have a good understanding of what's going on. Business is doing what it needs to do to go drive value and we expect institutional to be a strong business as it always is.
.: So when we look at all the underlying things, pricing, new business, other than the low margin stuff I've talked about, a lot of stuff is exactly on track. We know that if we continue to focus on these things we'll show improvement. The key metrics to us are new business and pricing. If we drive these, and we expect to, the rest self cures. The loss is annualized the distributor inventory is rebalanced, and the SAP implementation costs which are not insignificant by the way and in 70% hit institutional are also recouped. So, there's some natural like margin lift as we move through this just as we start getting through this noisy period. We think we'll see an improvement in Q2. I'd say modest, but a more significant improvement as we get into the second half in institutional. So I think we have a good understanding of what's going on. Business is doing what it needs to do to go drive value and we expect institutional to be a strong business as it always is.