Stephanie Pugliese
Analyst · Raymond James. Please go ahead
Thanks Dave. Two years ago when we transitioned to a public company and outlined strategies for growth there were four areas that we focused on. Our goals were to increase brand awareness, expand our retail store presence, become more meaningful to our men's customers through thoughtful assortment expansion and reach new customers and households with the rapid growth of the women's business. I'm pleased to report that we've made progress on all of these fronts. Let me start with the last of these strategies. Our women's business increased 37% in 2017 and exceeded the milestone of $100 million in annual revenues. Women's now represents 23% of the total business, a two point increase in penetration versus prior year. Through investments in marketing across all channels, TV, digital, print and stores, we have increased our brand awareness in women significantly in the last three years. This along with high customer satisfaction rates and growing retention of existing customers creates momentum for outsized customer file and revenue growth in the future. And as our customer base increases there is more age and size variety in the women who shopped Duluth. That is a key reason why I'm very pleased to announce that this fall we will launch our very first line of women's plus sizes. We believe that truly capable women aren't limited to a certain size and that we can continue to build relationships with new customers by expanding our offering to this part of the community. We also set out this year to capture more of our men's closets through growth in our assortment of solution based apparel and gear. We know that our guy appreciates the DNA that we put into all of our products, extra pockets, flexibility ease of care to name a few. And he has responded to being able to wear Duluth no matter what the occasion. Through expanded assortment in categories like Duluth's built business ware and Alaskan hardware, he can now where the brand no matter where work or rugged outdoor pursuits taken. Speaking of Alaska, we were so inspired by the stories that our customers there have shared with us that we opened our first store as of the New Year in Anchorage just a few weeks ago featuring a 1200 square foot shop within a shop devoted specifically to Alaskan Hardgear. With the success of these new product lines and continued strength in core products our overall men's business grew 22% in fiscal 2017. Now turning to our most broad reaching strategies. First, we committed to growing our business and customer base by continuing to increase our brand awareness. As I mentioned a moment ago, our women's brand awareness has increased substantially over the past several years and men's has seen a similar improvement. This has been achieved through our efforts in marketing as well as our expansion of retail stores, which I will speak about in just a moment. In addition to our increase brand awareness, our retention levels remain strong and in 2017, we saw a retention rate of existing customers increase. The combination of building awareness and retaining existing customers led to a 23% increase in our total customer file this year. A key component of increased awareness and customer acquisition is the continued rollout of our omni-channel strategy and specifically the expansion of our brick and mortar segment. Over the past several years a question that we're frequently asked is, why open stores when so many retailers are actively reducing their footprint in brick and mortar. Our answer is that the omni-channel model one where all the channels are interacting effectively achieve three things. First, we continue to increase brand awareness in established store markets to levels beyond those markets without stores. We break down barriers for trial to potential new customers and we continue to see that approximately half of the customers that shop in a store in its first year are new to the Duluth brand. We continue to acquire new customers via our retail stores long after the store's first anniversary and we retain existing omni-channel customers at a higher level than in direct alone. Second, having a retail presence in a market can more than double that market size beyond the direct channel alone. This has been proven in all of the markets where we have established stores and after a store is established in a market, the direct segment reignite and grows faster than in markets without stores. In 2017 direct growth in these store markets was more than double that of the growth rate in non-store market. Third, the customers that we acquire through our retail stores are strong profitable customers. They mirror our customers in direct income, education level and types of products that they gravitate toward. That said retail customers differ in that they shop more often they are more likely to cross over channels to purchase, they spend more on an annualized basis and they buy more across genders and categories. In short, we are confident that the business model that we created several years ago and that we continue to evolve is the one that will carry us into the future with strength, growth and profitability. We have achieved significant milestones in the key strategies that surround our omni-channel model and we are well positioned for 2018 and beyond. This year, our investments in the business focus on three critical areas. First, we will continue to open new stores in new markets. We anticipate opening 15 stores again this year for a total increase of approximately 240,000 to 250,000 gross square feet. The schedule of openings this year will flow a little differently with our goal of opening more stores by the end of the third quarter and allowing our team more time to prepare for and drive the business in the all important peak season. In addition to the stores that we've already opened in Anchorage, Alaska and this week in West Fargo, North Dakota, we will open a store in Portland, Oregon at the end of the first quarter. I'm also pleased to announce that we've added Colorado Springs, Colorado; Oklahoma City, Oklahoma; Canton, Ohio; and Golden, Colorado to our roster of stores that will open this year. The second area of investment this year is in our system. As Dave covered our new order management system an ecommerce platform will go live in the next several months. In addition, we will begin the implementation of a new assortment planning and inventory management system that will give our teams the ability to more accurately plan and distribute inventory in our increasingly complex business model. In the future, we will also have the ability to be more precise in creating localized assortments that respond to customers needs in each market and create opportunities for growth. We are upgrading our connectivity and processes between our DCs and the stores to more fully realize the benefits of an omni-channel model. Planned improvements for the peak season include a faster streamlined buy online pick up in-store process, shipping local orders directly from stores and improving our returns process across channels. We will also enhance the infrastructure platform of our distribution network to support future growth. The third area of investment is in our talent. We have expanded our resources and technology, analytics, retail and product development all of which are critical for the future success of our business. Expanding our bench of talent will help future proof, the foundational pillars of our success, delivering unique product, understanding and communicating with our customers in new ways and creating an amazing customer experience. We know that our greatest asset lies in the brains and hearts of the people who represent our brand and we want to ensure their continued commitment and success through supporting the team. I would like to leave you with this thought; we have a number of competitive advantages at Duluth from complete control of our channels of distribution, to a strong loyal and growing customer base. We have a tremendous amount of runway for the future and are continuing to prove that our omni-channel model provides the strongest connectivity with our customers both current and future. Our investments this year focus on maximizing that model as well as differentiating our brand. With that, we will now take your questions. Operator?