John Cywinski
Analyst · Wedbush Securities
Thanks, Tom, and hello, everyone. After six consecutive quarters of category-leading growth, we acknowledge that Q2 would be a challenging quarter for Applebee's as evidenced by our minus 0.5% comp sales result. So my objective here is to share insight into this performance and why I believe our business fundamentals remain sound moving forward. For context, we were lapping a very successful plus 5.7% year ago performance, representing a two year result of plus 5.2%. If we break down a quarter and year-to-date, we experienced only one negative month in Q2 and only two negative months year-to-date, one of which was a weather-impacted month during Q1. Overall, we appear to be on a two year trajectory in the plus 5% to plus 6% comp sales range. With that said, I believe our May-June performance could have been stronger had we introduced our new Loaded Fajitas with a compelling nationally advertised price point. While we achieved significant trial, we failed to attract that very important value-seeking guests resulting in a little less incrementality than anticipated. These value seekers represent 20% of our guests in the fundamentally price-driven as well as active switchers among brands throughout the category. Bottom line, when we're aggressive on price, value seekers tend to be with us, and when we're not, they tend to seek a deal elsewhere. Based upon this learning, you'll see us be more overt in the back half of the year from a tactical value perspective. Now on the plus side of the equation, we addressed the gap in our menu and successfully introduced a permanent new fajita category as well as a new sizzling platform for future innovation. This launch continues our strategy of reintroducing familiar favorites that had been removed from our menu over the past decade. Additionally, fajitas provided attractive margins for our franchise partners and exceeded guest expectations on key attributes such as appearance, portion size, craveability, value and taste. In summary, we're very pleased with repeat purchase and guest acceptance of fajitas as it's now our number four product mix category just below appetizers, burgers and steaks. And while we felt a bit short of our own very high expectations, Applebee's did outperform the CDR category on sales during the seven weeks in either event according to Black Box. Now on the off-premise front, Applebee's continues to be the best positioned brand in casual dining given our penetration, menu variety and value orientation. Off-premise comp sales in Q2 were up 27% on top of last year's 31% growth, driven in large part by delivery. Looking forward, I expect off-premise growth rates to moderate a bit as we lap 30% to 40% growth from year ago. In total, about 65% of Applebee's off-premise orders are placed digitally or online by our guests. At present, about 75% of our off-premise mix is To Go and 25% delivery. This will continue to evolve as delivery activation reaches 1,500 restaurants by year-end. This includes last mile delivery through Applebee's website as well as third-party delivery. And as recently noted by Edison Trends research, Applebee's has seen the greatest increase in food delivery growth of all the brands they tracked over this past year. We also remain -- Steve referenced an active dialogue with our third-party delivery partners as we structure a mutually beneficial economic model for growth. It's imperative that our off-premise restaurant margins be attractive relative to our dining and To Go business segments. We also believe guest transparency around delivery fees is important. And we believe the majority of these cost need to be passed along to the guest, who we also believe are willing to pay for the convenience of delivery. After all, they can certainly choose Applebee's To Go or dine in at no incremental cost. Our objective is to secure sustainable win-win for all involved, and we're confident we'll achieve this outcome shortly. In addition, you can expect Applebee's catering, which is available in all restaurants next month, to become an important source of incremental growth moving forward. Now on the operating front, I continue to be very pleased with Applebee's restaurant-level execution. Metrics such as brand affinity, likely to recommend, overall guest satisfaction and value for the money remain consistently strong for Applebee's as do other important attributes such as cleanliness and server attentiveness. This was a fundamental issue when I came back to the brand in early '17, with significant variability across the system from top performers to underperformers. Today, our variability is narrow and consistency of restaurant execution around brand standards is excellent. Thanks to our franchise partners and COO, Kevin Carroll. Not surprisingly, our greatest opportunity for improvement continues to be within our off-premise operation. We're still optimizing this rapidly evolving business and have work to do around both order accuracy and the order being ready when promised, particularly with delivery. Now I'm pleased to announce that our Top 2 sales and traffic growth performers are the newest franchise additions to the Applebee's system: Apple Mountain in Utah and Louisiana Apple in Oklahoma, Indiana and Kentucky. We're also very proud of our new company-owned restaurants in the Carolinas. After seven months of operation, these restaurants now rank number five on traffic and sales out of 30 total entities. As we move forward, we'll continue to opportunistically evolve our franchise portfolio with new franchisees as well as existing franchisees seeking to grow. In each instance, we will require a geographic fit, a demonstrated track record of restaurant industry performance, a deeply experienced operating team and the financial resource required for ongoing investment in the Applebee's brand. On the asset front, after closing four U.S. restaurants in Q1, we closed an additional 13 restaurants in Q2. In total, we expect to close approximately 20 to 30 net restaurants this year, with most of those being domestic. Year-end 2019 will mark the successful completion of Applebee's three year strategy of closing underperforming restaurants. Beginning in 2020, we expect a normalized closure rate of less than 1% of U.S. restaurants, and we'll then begin a smart and very selective return to new unit development. As I've previously stated, this marks a meaningful point of stability and predictability in Applebee's future state performance. In total, since 2017, we've closed approximately 10% of our restaurants while transacting another 7% of the portfolio with a select few additional transactions to come. Turning to the P&L. Restaurant margins remain a top priority for the brand. With labor pressures mounting, our PwC restaurant profitability initiative represents a critically important brand differentiator for Applebee's. By leveraging our scale through a disciplined cross-functional process, we are currently on track to exceed our annual goal of 100-basis point cost reduction in our restaurant P&Ls. While most of this reduction centers on food, packaging and paper, we're now unlocking meaningful opportunity on the labor and technology side of the business. In total, 70% of these savings will flow through to the restaurants' bottom line, while 30% will be reinvested in menu quality and value initiatives. Finally, our franchise partners remain unified in support of our strategic plan as evidenced by the recent commitment to expand their 4.25% national advertising contribution throughout all of 2020. This ensures we leverage our scale as we look to further differentiate Applebee's under our Eatin' Good in the Neighborhood umbrella. In closing, our team and franchise partners are exceptionally talented, and they understand how to successfully navigate through adversity to reestablish sustained growth. To that end, after extensive meetings last week, we've already applied Q2 learning and modified our balance-of-year plan accordingly. With that, I'll turn it to Jay.