Roger Rawlins
Analyst · Susquehanna. Please go ahead
Good morning, and welcome to Designer Brands' second quarter fiscal 2020 earnings call. I want to start off by thanking our teams for their continued efforts as we manage through a gradual reopening of stores that was completed on July 12th. This has been an overwhelmingly challenging time for our industry, but I am confident in Designer Brands' playbook to strategically and successfully navigate the current environment. We will continue to execute against our strategic pillars of delivering differentiated products and offering differentiated experiences to drive growth. Importantly, we continue to uphold the highest safety protocols in stores, including increasing cleaning, supporting social distancing, monitoring the number of customers in our stores, creating safe try-on areas, and requiring all customers and associates to wear masks in every one of our stores. We have and will remain focused on prioritizing the health and safety of our employees and customers. We continue to employ best-in-class safety measures in our stores, including providing PPE to our customers and employees. Equally as important to us, is the long-term health of our business. In the second quarter, we took significant actions to protect ourselves amidst this uncertain environment, including greatly improving our liquidity position, instituting cost controls, and aggressively rightsizing inventory through markdowns and aligning inventory and consumer demand. We also narrowed our focus to the top 50 brands in footwear and reduced points of distribution for Camuto-produced brands, all while supporting our communities through our charitable and diversity and inclusion initiatives. We remain acutely aware of our responsibility to support our communities during this time. As we discussed last quarter, we have teamed up with Reebok and long-term partner, Soles4Souls, to provide over 100,000 pairs of footwear to essential workers and families impacted by COVID. As of the end of this quarter, we have donated approximately 3.4 million pairs of shoes since the beginning of our partnership with Soles4Souls in 2018. I want to acknowledge we have challenges that will require us to believe in our ability to change. Many are business-driven. However, some are societal, by being honest about our opportunities to continue to make progress on diversity, equity, and inclusion. While a lot of work remains, I'm encouraged by our continued progress to-date and how we will continue to infuse diversity, equity, and inclusion into who we are in all that we do. We are hiring an experienced diversity, equity, and inclusion leader, who I will help support to drive organizational focus and change. We're asking our leaders to fully commit and embrace diversity, equity and inclusion through their performance and talent goals, and we are evolving our hiring approach, practices and policies. We can do better, and we will do better. We continue to feel the impact of COVID-19, and there are still a number of unknowns regarding what the future holds. And this is affecting how our consumers are shopping. According to data insights from Sense360 in an ongoing study, the percent of Americans believing the pandemic would last longer than six months has risen from just 9% in early April to just under 50% at the end of Q2. The environment remains incredibly fluid and it is critical that we adapt. We're taking our learnings over the past six months, particularly related to consumer behavior changes, and adjusting our actions accordingly to better serve our customers' needs. To protect the long-term sustainability of our business, we have taken further actions to enhance our liquidity and financial flexibility, in addition to the numerous steps taken to reduce our operating costs. As announced on August 7, we recently retired our legacy cash flow revolving credit facility, entered into a new asset-based revolving credit facility and closed a new senior secured term loan. We expect that these measures will provide us with vastly more flexibility to efficiently manage our business and increase liquidity to weather a variety of scenarios on the road ahead. Jared will go into further detail on the liquidity measures we are taking in just a moment. Additionally, we have taken numerous actions in terms of cost control initiatives. At the end of July, we made the difficult decision to implement an internal reorganization and reduce our workforce. This will allow us to realize annualized cost savings of approximately $40 million pre-tax, net of our planned reinvestments in the business. These actions were not taken lightly, but were necessary as we plan our business moving forward. We also continue to have active discussions with all our partners to establish updated payment terms. We've aligned with vendors on new payment terms and are expecting them to strictly adhere to these going forward. As we work to be as efficient as possible, we continue to focus on ways we can optimize spend across the board. Conversations with our landlords continue as we work to find more flexible lease terms, better matching lease obligations to traffic and sales. While we are still in the early stages of these discussions, the majority of our landlords have agreed to more flexible terms, helping to mitigate top line impacts from COVID. As we evolve our approach, we are thinking differently about how to better provide our customers the products they want. Our flexible business model affords us the opportunity to quickly adapt to changing consumer preferences in challenging macro environments. We're able to chase categories where we see strength, and in the near term, we're capitalizing on this flexibility to meet customers' needs. We continue to focus on emphasizing our everyday value proposition, prioritizing the top 50 brands in footwear and ensuring that we have a firm financial foundation. With our customers staying home, we have seen a clear shift in consumer behavior and preferences by way of increased demand for athleisure product. Even with the steep markdowns we applied to traditional seasonal and dress, customers are strongly gravitating towards comfortable and casual looks as they spend much of their time at home and engaged in outdoor leisure activities. In response, we are flexing our agile business model and building our fall assortment to reflect consumer demand. Receipts have been modified away from traditional seasonal dress towards athleisure, DSW's current highest performing category. Given our current under penetration in this business, we see a large market share opportunity ahead of us. Designer Brands has the flexibility and the necessary vendor relationships to become a go-to sneaker headquarters during this time. In particular, we have had conversations with the top five athletic brands in North America, who are excited about leveraging our platform to build their customer base. Our primary female customer base is a highly desirable audience for these brands, and we are currently underpenetrated in men's athletic footwear. So, all parties have much to gain from these potential partnerships. At the end of the second quarter in U.S. retail, our athletic business represented 24% versus 17% in 2019, and dress and seasonal represented 40% versus 47% in 2019. In the second quarter, we saw athletic comping down 24%, stronger than our overall store traffic, which was down 59%. Conversely, dress and seasonal are comping negative 66% and negative 47% respectively, reflecting changing consumer demand. In the fall season, we continue to plan for an increase in athletic penetration relative to normal levels to north of 25% of our assortment. Furthermore, our merchandise margin rates on non-athletic and non-kids business was in the teens compared to mid-40s last year. Conversely, the balance of the assortment was much more in line with what we have seen historically. We are also increasing our assortment in evergreen categories like kids as parents continue to need to replace their children's shoes. Comps are down 13% and kids' penetration has increased to 8% versus just 5% last year. Our status as one of the largest retailers of footwear, coupled with our flexible business model, allows Designer Brands to command attention from the top 50 brands in footwear. Customers are currently demanding products almost exclusively from brands they know and trust. Based on our site search data, we actually see consumers searching for shoes online by brand first, and then sorting on a specific type of shoe, such as sandals or sneakers. As discussed last quarter, we plan to grow even deeper with these top 50 brands. We know that our customer wants national brands more than ever, and we are prioritizing our inventory buys to reflect that. In response to this shift, we have strengthened our partnership with key brands that will result in DSW over-indexing on product allocated to us. In certain cases, we are getting access to national brands that we have never had before. We're securing product in every style, color and size as these brands recognize our command of over 30 million rewards members and are positioned as a strong go-forward customer as other retailers are slowly disappearing. We are being given more product choices and all major brands are expanding the breadth of assortment we can sell through. Some are even providing us with special makeup and closeouts in addition to their full line of goods, which we can offer to our customers at compelling price points. Customers will see a noticeable difference in our assortment and penetration within these top 50 brands in footwear starting this fall. Our Canada business continues to perform strongly, especially given its already higher penetration in athleisure and kids. This allowed the shoe company to perform more in line with athletic and athleisure-focused retailers in the U.S., who are recovering more quickly from the impacts of COVID. We're taking learnings from our Canada business and applying them as we adjust our approach to the fall season in the U.S. To support of our new initiatives and to build out our brand awareness, we have increased our marketing efforts across all channels, including TV, direct mail and digital. In late July, we launched our first TikTok campaign, which became one of the most successful commercial campaigns on the platform to-date. The campaign titled Number TooManyShoes challenge, ignited by a partnership with J. Lo featured an original song performed by up-and-coming artists, Julian Xtra and singer Devmo. Additionally, we tapped several TikTok influencers to get on board. Today, videos with the #TooManyShoes have more than 3 billion views, bringing attention to DSW for a significant number of people who are not currently customers. This is just one example of the type of innovative marketing that we are implementing to influence a new set of potential customers to the DSW brand. I'd like to take a moment to address our Camuto business. Not surprisingly, we have faced challenges in our Camuto operations, given its heavy focus on the dress business, one of the original reasons we purchased them. Furthermore, the timing of the strategy to focus on Camuto's private label has proved unfortunate given the macro environment and the consumer pullback in this category due to the pandemic, and the wholesale business remains soft. We believe that Camuto's capabilities will continue to be important as we look to provide everyday value to our customers and deliver our exclusive brands at a better value than ever before. The integration remains on track, but we continue to evaluate our operations, and we'll closely monitor consumer behaviors over the coming months, given the shift in consumer preferences as a direct result of the overhang of COVID-19. To ensure our business is appropriately positioned amidst this changing environment and to provide us more flexibility to chase into various categories, we have made the recent decision to shut down Sole Society and focus on Vince Camuto, Jessica Simpson, and Lucky, which are all tremendous brands for our company. This has been a challenging period as our store base was not fully opened during the quarter. And while our weekly traffic in store generated demand saw material sequential weekly improvement upon reopening, we saw a definitive pause in that improvement near the middle of June. And we've been hovering with store traffic comping negative between 30% and 40%, fairly consistently since then. Even with this stubborn store traffic pressure, demand for our athletic and kids product continues to fare much better and, in many weeks, actually comped positive, and we continue to flex our assortment toward these categories. Until the consumer feels safe and comfortable going out and congregating in a meaningful way, we believe our store traffic will remain pressured. On the other hand, our overall digital demand comps remain robust with digitally demanded transactions for the quarter up over 40% versus last year. In the second quarter, our comps were down 43% compared to down 0.6% in Q2 2019, and total sales were down 43%. Although sales at our stores remain challenged, our track record of smart, strategic digital investments has helped position us for success and driven continued strength in our online business. With the rapid changing of the retail environment, we've accelerated our innovation and digital investments to meet the customer where they are. Digital demand grew by 27% at DSW U.S. during the quarter compared to the same period last year, and this represents 43% of total demand in the quarter compared to 19% last year. Digital sales in Canada were also up considerably 154% compared to 2019. As we work on innovative ways to enhance and improve the shopping experience, a few key initiatives are online business. For example, curbside pickup and buy online, pick up in store, have appealed to shoppers who want to get product quickly, but don't yet feel safe traveling into retail locations. We are seeing roughly 5.5% of e-commerce demand from these initiatives. We continue to use stores as fulfillment centers to optimize our geographic footprint and ship product rapidly. Additionally, after successfully testing a self-checkout process housed in our app, we are rolling out a broader test to 37 retail locations. This self-checkout capability has not only improved safety in our stores, but also given us another touch point with our customer. Because the self-checkout experience takes place in our app, we are seeing more downloads, which gives us the opportunity to communicate with a greater number of customers digitally and increase engagement with our brand. Finally, our website redesign has made finding and buying product virtually easier than ever. In light of the dynamics of the quarter, we were aggressive with our promotional activity to drive sales, particularly in the dress and seasonal areas. Our markdown efforts enable us to clear through those categories to begin fall with a fresh position. As a reminder, last quarter, we said that while gross margin rates would improve compared to Q1, they would still be very depressed in Q2 as we finalized our spring inventory cleanup. This did, in fact, occur. Also, we saw notable gross margin deterioration as a result of pricing actions taken in the quarter. However, we ended the quarter with inventory down 37% versus last year and anticipate returning to somewhat more normalized levels of merchandise margin rates in the fall, although still down versus last year. Moving forward, we have significantly decreased future inventory receipts and refocused our orders on currently trending categories. The health of our inventory position allows us to chase into trends as they emerge, and this flexibility is a significant strategic differentiator for DBI. Having adapted through the first several months of COVID, we have developed a pressure-tested and comprehensive plan should we see another significant shutdown of business in North America. In the early stages of the virus impact, we successfully moved to a digital-only offering. We know what the customer wants and we know how to deliver it to them, be it digitally or in-person and socially distanced and we will be prepared in any situation. We have the flexibility to chase into trends and leave a significant portion of our inventory open to buy in order to do so. We are prepared for the fall season with the heavier of athleisure product and a spotlight on comfy, cozy products given the current consumer demand. But if the market changes and consumers are headed back to the office, we expect to be able to flex our model to fit different scenarios and offer the assortment the customer wants. We understand how to operate in a digital-only or digital-first retailer and are seeing our online engagement increase substantially. We have the liquidity to manage through a time where consumer demand is constrained. COVID-19 continues to be a significant disruptor for our industry and visibility is still limited for the back half of 2020. As always, we are committed to updating you as we move through the rest of this year. With that, I will turn the call over to Jared. Jared?