John Cotterell
Analyst · Citi. Please go ahead
Thank you, Lawrence. I'd like to thank you all for joining us today and I hope you're all well. We're pleased to be here to provide an update on our business and financial performance for the three months ended September 30th, 2023. We reported revenue totaling GBP188.4 million for Q1 of our fiscal year 2024, representing a 0.6% year-on-year decrease in constant currency from GBP196.2 million in the same period in the prior year. Sequentially, revenue was up by 0.2% in constant currency on the previous quarter. We ended the quarter with an adjusted profit for tax for the period of GBP29.8 million, representing a 15.8% adjusted profit for tax margin. On our last earnings call in September, I mentioned that we're inherently conservative, but are seeing real signs of improvement, which should impact our second-half of fiscal year 2024. Whilst the world has become more unstable over the past two months, we continue to see sizable new opportunities entering and progressing through our funnel, as well as new assignments commencing and scaling. I will shortly go through some case studies, and a number of these illustrate work, which starts small and ramps as we move to production environments. Mark will come to our guidance later, which we have broadly maintained on the basis that the uplift in the second-half continues to firm up. We continue to prioritize our efforts on larger relationships that can grow and scale. We have a total of 145 clients, each paying us in excess of GBP1 million per year in the quarter just ended, compared to 140 in the same period last year, representing nearly a 4% year-on-year increase. Additionally, we had 33 clients, each paying us in excess of GBP5 million per year in the quarter just ended, compared to 25 in the same period last year, representing a 32% year-on-year increase. Over the last several years, we've seen an interesting trend emerge with many of our customers. The proliferation of application programming interfaces, or APIs, are the common building block for modern products and services has opened the door to a new way for companies to interact with their partners and customers. Many of these companies have begun extending functionality externally that would historically have been reserved for use inside their organization. An example of this is embedded finance, where financial services products are made available to other organizations. This has meant that companies and industries, including health, retail, automotive, tech, logistics, and insurance have all started to embed financial services products into their customer journeys. For these businesses, this often provides new revenue streams, wider value-added services and often increased customer retention. For the end customer this is manifested in experiences such as being offered an instantaneous loan at the physical point of sale and buying from a retail, being offered temporary insurance when taking a scooter ride, being able to see real-time availability of parking spots to reserve and pay for them directly from a mobile app, or being able to have your car infotainment system store your payments credentials and automatically pay for tolls as you pass by a checkpoint. All of these are real world examples of solutions that Endava has helped our clients build. Endava is finding opportunities to help the providers, build their embedded finance solutions, but also with the businesses across many industries, who are embedding these services into their customer journeys. Endava's experience enabled us to engage very early to help establish strategy, build proof-of-concepts, and then integrate and develop production systems. Digging a little deeper, the emergence of payments as a service, as a subset of the use cases under the embedded finance umbrella has played particularly well to Endava strengths and rich history in the payments and financial services space. Our deep expertise in building large scale payment systems and integrating with major payment providers across the world has made us a go-to partner for customers looking to incorporate payment services into their businesses. Additionally, many of the creators of those payment services are banks or other financial institutions that Endava also has strong experience supporting. Our unique position in the payments industry has allowed us to help customers in retail, media, logistics, transportation and many other industries design, build and integrate key financial services technology to enable their payments, lending and issuing as a service products. Today, I'll highlight some of the projects we're working on in embedded finance. In the mobility space, we are working with a global car manufacturer, which had first embedded their first generation of payment services into both the app and the in-car experience, allowing consumers to seamlessly pay for services such as fuel, parking, or charging from their car. Endava was initially approached to consult on how to build an embedded payments ecosystem in order to expand the client's presence globally and to allow it to interact with a vast network of external parties. We advised the client on how to streamline their platform by building a robust and scalable architecture, how to integrate to the complex network of payment partners, and how to commercially structure the proposition across multiple geographies. The project evolved, and Endava is now working on building the client's new target state platform, including payments orchestration as a unifying component, which will enable the addition of new components as the client expands globally. Building on this experience, we continue to find and help other global automotive OEMs, who are seeking to engage with their customers and discover new embedded payment revenue streams through strategic consulting and downstream execution. In the healthcare space Endava has been working with a U.S.-based company that provides a comprehensive suite of practice management, electronic record-keeping, patient engagement, billing, and collection solutions to medical practices. The suite of services includes an arrangement with their payment processor, whereby the client embeds their products and services, including pulse terminals, web-based payments, and so on for costs borne by patients. With their existing payment processing model and processor arrangements, they were unable to take advantage of increased payments revenue. Endava provided a payment strategy, financials, and operational processes that allowed our client to add net new recurring revenue streams to their business. In the insurance space, Endava has been developing the new gold standard in customer experience for one of the largest healthcare insurers in North America. We are engaged to take a holistic look at the infrastructure and member experience and create the vision and roadmap for member experience, including embedded payments. We are now working with the new ecosystem partners to create the implementation plan and execution strategy for 2024. This includes a new payment gateway to deliver a new modern payment experience to their members. In the payment space, we are working with Paytrix, a startup company based in the U.K., to assist with the greenfield development of their product. Realizing the increasing need for efficient B2B payments and support for increasingly complex geographical routes, they wanted to introduce a product that would enable smooth integration from leading financial services providers worldwide through a single contract and API. The objective is to offer a straightforward and adaptable solution that unlocks access to a diverse ecosystem of providers. The benefits would translate into a service that platforms could use to seamlessly embed complex payments transfers and allow them to easily expand into new geographical markets. We used our payments and architecture expertise to identify the overall business requirements and help the client with the product ideation and discovery. We helped design an enterprise-level architecture that is intended to be reusable and scalable. A minimum viable product was developed and launched within five months. It enabled real-time transactions with an internal back office for staff members and an external user interface for end customers. Also in the payment space, we formed a strategic partnership with Stripe, which marries industry-leading product capabilities that are best-in-class engineering capabilities. Stripe has been a pioneer in embedded finance, offering the ability for merchants to use their services to collect payments and even offer cards to their customers. However, global platforms are complex and require industry-specific expertise. Working in collaboration across insurance, automotive, banking and gaming Endava helped bring Stripe's vision to life. Recent examples include our work in the automotive industry to enable an industry-first peer-to-peer marketplace, allowing users to create their own revenue streams from their car, whilst also providing a more carbon neutral option to people running multiple cars. A leading European payment Fintech, which provides services to address the needs of the rapidly growing B2B marketplace, was facing strains due to its rapid growth. The client services over 2,500 leading platforms and marketplaces. To support its growth, the client needed a partner that would transition their current infrastructure to a modern, scalable, and globally transportable cloud approach, whilst not jeopardizing their regulated status. Endava was selected as their provider of choice, both financial services and AWS expertise. The migration of both staging and production was done successfully on an extremely tight deadline of less than four months, enabling the business to continue to grow without service interruption. We helped a U.K. payment platform define and develop a scalable and modern embedded finance product. Their vision was to offer a tailable and fully embedded finance experience into their customers' website. The service offers merchants access to multiple lending partners from a single user experience, enabling the offering of tailor-made lending options to meet a range of different market requirements. The product we built allows for a complete consumer journey with lender-specific loan products, soft eligibility checks, and account creation. We're also building for them a merchant service portal, as well as a lender servicing portal allowing for the full merchant journey assisting with onboarding flows, know your customer, know your business and anti-money laundering checks. The flexibility and scalability of this platform allows our client to quickly adapt to ever-changing market demands. Endava has been working with Explore Technologies, a global platform integrating virtualized SaaS solutions and embedded payments to help everyday life businesses succeed. We helped them to enhance their U.S. payments platform to enable them to serve a more global market by migrating to Azure Cloud and developing a new payment processing capability for the U.K. and EU. The global payment platform now allows for automated merchant onboarding and reconciliations and is supported via application program interfaces, software development kits for web and mobile, as well as native payment app technologies. With our support, Explore Technologies is solidifying its position as an industry leader in seamless software and embedded payment solutions for businesses in the early education, fitness, and well-being and field services verticals. On the technology side, we continue to see demand for experienced-based capability in the generative AI space. Increasingly, our conversations are moving beyond simple internal use cases, and instead moving to a requirement to industrialize and harden proof-of-concepts, and then readying them for enterprise deployment. As we continue to have more in-depth conversations with our clients about the benefits from AI of manual efficiency, process augmentation, and autonomous agents, we are increasingly using our internally developed AI platform to rapidly demonstrate how our clients can benefit from these powerful tools. Following a recent conversation with a client, rather than simply responding with a presentation of our recommendations, our team built a working solution using simulated data that directly fits into the client's workflow. As this was developed on our platform, we could also demonstrate how this technology can be deployed into an organization rapidly, whilst knowing that the solution will scale with future usage patterns. This approach shows how leveraging AI technology within our teams can have a rapid impact on our sales cycle and customer satisfaction, as well as delivering more than just a standalone proof-of-concept. Enterprise systems utilizing the latest AI technologies are also demonstrating a requirement for new ways of working and expertise. Similar to how clients better DevOps ways of working to best leverage cloud computing, we are seeing the need to consider AI workloads and the requirement for model management, forced feedback, monitoring, and so on, requiring an evolution of DevOps way of working, which we are calling MLOps. It is this holistic view of how to leverage new technologies that places Endava at the heart of clients' emerging AI journeys. Regarding our recent acquisitions in Asia Pac and the U.S., the integration process is progressing smoothly, and I'm excited about the prospects for our expanding global footprints. As we work towards achieving our Vision 30, we recently introduced one Endava, a leadership program built around delivering career growth, growing leaders, and fostering a culture of diversity and belonging. For the last three years, Endava wellbeing has supported our people through a wealth of resources, master classes and workshops organized around four pillars, mind, body, home and community. We're committed to expanding the support we offer to ensure wider relevancy to our diverse global community. In celebration of World Mental Health Day, we launched online well-being retreats, providing an immersive experience for renewed energy and focus. Additionally, we recently received the EcoVadis Silver Medal for 2023. This places us in the top 25% in our industry and in the 85th percentile for all companies for integrating positive ESG practices across our business. Improving on the bronze medal we received in 2022, this achievement recognises our ongoing commitment to making a positive impact in supporting our people, customers and the communities where we operate. We ended the quarter with 11,761 employees, a 2.5% decrease from 12,065 in the same period last year. In the current environment, our recruitment is focused on areas of demand, as well as continuing to strengthen our sales and marketing team. I'd like to take this opportunity to thank all Endavan’s for their loyalty and determination over the past quarters, as we have persevered through recent headwinds. We will continue to manage the business for the long-term, maintaining our culture and organizational health and creating exciting solutions for our clients and their customers. Despite the recent challenges, based on our conversations, we believe clients' activities in exploring and commissioning new products will overtake the headwinds of recent quarters and see us return to growth. I'll now pass the call on to Mark, who will walk you through our financial results for the quarter and provide guidance for the coming quarter and the fiscal year.