Richard H. Anderson
Analyst · Morgan Stanley
Good morning. Today, we reported a $558 million net profit for the December quarter, closing out 2013 with a record $2.7 billion net profit for the full year. We earned $0.65 per share, beating consensus by $0.02. Our full year 2013 profit represents a 74% increase, or more than $1.1 billion, and a pretax margin expansion of nearly 3 points when compared to last year -- or compared to prior year. In addition, we generated a 15% return on invested capital, our fourth consecutive year above 10%. Operationally, we led the industry for the year in on-time performance at about 85%, completion factor of 99.7, including 72 days this year with 0 cancellations and #2 in the industry for baggage performance. This operational reliability has been a key driver of the doubling of our invested Net Promoter Score. Customer satisfaction drives revenue growth and ultimately comes back to our shareholders. We have aggressive plans in 2014 to continue improving for our customers. Across the board, this was an outstanding quarter and year. The credit for these achievements all go to the 78,000 Delta employees worldwide. We pride ourselves on having the best employee relations in the industry, which includes a commitment to our employees that we will share in Delta's success. I'm pleased to report that next month, on Valentine's Day, we will pay out over $500 million in profit sharing, or just over 8% of employees' pay, to recognize the critical role of our employees. This is in addition to more than $90 million in monthly operational incentives for the year. A great job by our entire team at Delta and congratulations for these accomplishments. As we communicated to you at Investor Day last month, we've been on a path to fundamentally transform Delta's business model and our results this year show that we are a high-quality S&P 500 enterprise with consistent earnings, double-digit returns on capital and, most importantly, strong free cash flow, the ultimate measure of our success. Looking forward to 2014, we are focused on executing our business plan to significantly improve our financial results in 2014 when compared to 2013. In addition, we will continue to improve our operational performance and customer satisfaction scores. We are off to a strong start in 2014, expecting a 6% to 8% operating margin in 1Q 2014. For our customers, we will continue to run a great operation and make prudent investments and quality products and services to enhance their experience. The key to our investment strategy is prudence. Paul will provide more detail, but we are reducing our CapEx forecast for 2014 from $2.5 billion to $2.3 billion. This investment strategy has consistently produced solid, sustainable revenue gains while we pay down debt and return cash to our shareholders. On the operations side, we are focused on running a customer-focused airline and that means a consistent, reliable operation across all Delta products, domestic and international. This means completion factors of 99.7% and 85-plus percent on-time arrivals across the system. We will continue to make prudent investments in the fleet, especially with our domestic upgauging. We have begun deploying the 737-900s, 717s and large regional jets that will replace nearly 2/3 of our 50-seat fleet over the next 2 years. These new airplanes provide a superior customer service while improving our cost efficiency. We're still in the early stages but have already seen solid margin improvement in the markets where these upgauged aircraft have been deployed. Our product is superior, our unit cost lower and we can keep our total aircraft count in check. On the product side, the installation of flat beds on our international fleet will be complete this spring and we recently announced our plans to invest more than $750 million over the next 3 years to roll out Wi-Fi to our international fleet and refurbish the interiors of our narrowbody fleet. These investments allow Delta to avoid new aircraft purchases by extending the life of our existing fleet. In New York, we will build on last year's profitability at LaGuardia to bring all of our New York operation to profitability this year through our immunized joint ventures with Air France-KLM and Virgin Atlantic. We now provide direct service to all of the top markets between the U.S. and Europe, including 7 daily flights between JFK and Heathrow. For investors, our focus remains on balanced capital deployment with continued investment in the business for high returns, reductions in leverage and pension expense and returns of capital to shareholders. Ultimately, our company must be measured on pretax margins; operating cash flow; and my personal favorites, return on invested capital and free cash flow. After announcing our initial capital return program in May 2013, we have moved aggressively against our original timeline. We have already returned $350 million of cash to shareholders through dividends and buybacks and we are targeting $700 million in total returns by May 1, 2014 to complete the first year of the program. We expect to complete the original $500 million buyback authorization by the end of June, 2 years ahead of schedule. At the direction of our board, we plan to announce our updated shareholder distribution policy before our next annual meeting. We will significantly improve our profitability in 2014 when compared to 2013. While efforts are well underway to execute on our 2014 plan, we've also laid out our long-term goals. Our goal is to produce an annual operating margin of 10% to 12%, achieve pretax EPS growth of 10% to 15% and generate $5 billion plus in annual operating cash flow. To achieve these results, we will take continued commitment across the enterprise to deliver top-tier operational performance, top-notch customer service, strong financial discipline and continued innovation and creativity. With that, I'll turn the call over to Ed and Paul to go through the details of the quarter. Thank you. Ed?