Mark Frissora
Analyst · Goldman Sachs
Thank you, Brian. I am pleased to report that the company's excellent performance in the first three quarters of 2015 continued into the fourth quarter, culminating in the best full year performance for Caesars Enterprise since 2007. As Eric will discuss later in further detail, at continuing CEC, which excludes CEOC, full year net revenues increased 15% to $4.5 billion and full year adjusted EBITDA increased 46% to $1.3 billion. I will now speak more broadly to enterprise-wide performance, which adds CEOC to CEC. Beginning on Slide 6, you will see that we delivered solid annual improvement year-over-year across three critical measures, financial performance, customer satisfaction and employee engagement. Notably, our enterprise-wide adjusted EBITDA margins rose 662 basis points year-over-year to 26.5%, the highest annual EBITDA margin since 2007 pre-recession and expanded by more than 500 basis points year-over-year in each quarter of 2015. On a continuing CEC basis, adjusted EBITDA margins rose 608 basis points year-over-year. Additionally, we increased our customer satisfaction scores by 300 basis points across the enterprise as well as improved our overall score in our annual Employee Opinion Survey for the 10th consecutive year. These results were delivered amid the backdrop of considerable distractions, including the restructuring of Caesars Entertainment Operating Company and a challenging operating environment, particularly in the regional markets. They highlight the success for our improved operating model and our strategic investments in the business, which position the enterprise for enhanced financial performance going forward. Moving to Slide 7, enterprise-wide net revenues rose 6% year-over-year to $9.1 billion for the full year. On a continuing CEC basis, net revenues rose 15% year-over-year to $4.5 billion for the full year. Revenue growth was driven by higher hotel revenues with cash ADR up double-digits, aided by the expansion of resort fees across all properties and improved pricing in Las Vegas, as well as the full year contribution from Horseshoe Baltimore and The Cromwell and the renovation of the LINQ Hotel and Casino. We also benefit from continued solid organic growth in Caesars Interactive Entertainment and slightly higher gaming revenues, due to favorable year-over-year hold. As I mentioned earlier, the enterprise experienced notable margin expansion across each of four quarters in 2015, which is detailed on Slide 8. Our ability to drive cost savings initiatives through marketing and operational efficiencies help deliver an incremental $350 million of EBITDA in the full year, bringing our adjusted EBITDA to $2.4 billion, up $706 million or up 42% versus prior year. On a continuing CEC basis, adjusted EBITDA growth was a 46% increase versus prior year. A key contributor has been the reduction of enterprise-wide marketing spend relative to elevated spend in prior years. This has resulted in both reduced free slot play offers and a 4% reduction in casino direct expenses, as we implemented a more targeted approach on complimentary awards to enhance overall customer profitability. As we touched upon last quarter, we are also applying a low-cost high-quality operating model across all of our businesses by implementing Lean Sigma principles, a highly effective efficiency program. We formally rolled out the program at the beginning of the year and are gradually enacting it across the enterprise. Our efforts are focused on identifying process efficiencies, improving the customer service experience and increasing employee engagement. We have already recognized some immediate areas of opportunity, including front desk operations, high transaction food and beverage outlets, laundry facilities and housekeeping. We expect these efforts will steadily ramp up during 2016. The recapitalization of our hotel room product in Las Vegas to market levels over the last two years has been a meaningful driver of topline growth, due to our higher cash ADR. As you see on Slide 9, it has helped us deliver market leading EBITDA margins on the strip for the full year. We have demonstrated that room upgrades are an attractive low-risk opportunity to deploy cash and we will continue to pursue this opportunity. In 2016 we expect to complete renovations for more than 4,800 hotel rooms in Las Vegas and more than 5,700 owned or managed rooms across the enterprise, representing approximately 20% and 15% of total rooms across Las Vegas and enterprise-wide, respectively. We have several targeted investments, both in Las Vegas and our regional properties on the horizon. On Slide 10 and 11, you can see several of our ongoing capital projects, as we execute against this priority. These property upgrades include the transformation of the original tower at Caesars Place to create the Julius Tower as well as the renovation of the Augustus Tower at Caesars. Additionally, we will complete room upgrades at Paris, Planet Hollywood and Harrah's in Las Vegas. In our regional markets, we will renovate Harrah's Gulf Coast, Caesars Atlantic City and Horseshoe Tunica. These investments in our infrastructure across the enterprise will enhance our long-term performance and hospitality. Moving to Slide 12, Caesars offers a wide range of leading entertainment shows in the strip. We maintain the highest quality of performance at the Colosseum, including Celine Dion, who played for sold-out crowds during the fourth quarter as well as The AXIS Theater and the recent opening of Jennifer Lopez's spectacular show in January, which received rave reviews from critics and played to sold-out crowds. On top of these acts are a pool of celebrity talent at our Las Vegas venues continues to appeal to our guest at all age groups and interest. This includes Mariah Carey, and Reba McEntire and Brooks & Dunn at the Colosseum; Britney Spears at Planet Hollywood; Mat Franco's magic show at the newly renovated LINQ Hotel; and the new Rock of Ages show at the Rio All-Suite Hotel & Casino. As a result of our ongoing efforts to be at the forefront of the entertainment space, in 2015 Caesars Entertainment was named one of the three largest live entertainment promoters in North America, based on box office revenue; and the Colosseum was named the top venue in theatres of its size for the 11th time by Billboard Magazine. We remain focused on actively investing in our hospitality business to capture the growth and consumer spending towards these types of activities and ensure that our entertainment offerings are the best on the strip. On Slide 13, along with the expansion of our entertainment offerings, we are also investing in our food and beverage operations, ranging from upscale dining experiences to moderately priced restaurants and buffets. MR CHOW made its strip debut at Caesars Place, opening in stores in December. In 2016 The LINQ Promenade will add three new exciting tenants, Virgil's Real Barbecue, Gordon Ramsay's Fish & Chips and Amorino Gelato, while looking for a new anchor tenant in what was previously the Kitson location. Additionally, the Beer Park by Budweiser, located in Paris, Las Vegas, opened at the end of January as the strips first rooftop bar and grill. In Atlantic City, we have remodeled Bally's Wild Wild West Casino, opening it up to the Boardwalk and spanning available indoor and outdoor space, while refreshing our gaming products to create more of an entertainment space to target millennials. This renovation also includes three new food and beverage outlets in 2016, a new bar space with a stage called the Boardwalk Saloon, a counter serving Guy Fieri's award winning barbecue and the Atlantic City Snack Shack with a variety of options near the 24/7 happy hour Mountain Bar featuring a mechanical bull and beer pong tables. Another critical investment area for us has been the service technology, as seen on Slide 14. Across guest arrival, hotel, dining and gaming, we are modernizing the customer experience, while lowering cost. During the 2015 renovation of The LINQ Hotel, we centered the guest arrival experience and the technology and convenience, and were first to market in Las Vegas with the deployment of a fully integrated self-service check-in program that incorporates email, text, web, mobile app and kiosk. This is another way we are differentiating our hotel offering on the strip. For the first time, customers at The LINQ Hotel, Flamingo and Caesars Palace had a choice to interact with live front desk team member or visit a kiosk to check-in and receive their keys. On average, using the kiosk versus waiting in line for the front desk, reduces check-in time by 40%. Reception from the customers to date have been very encouraging and we are expanding the Las Vegas rollout to five more properties in 2016. Looking at Slide 15, we continue to focus on game innovation efforts and our strategy is twofold, reenergizing the core slot player and engaging the millennial and Generation X customer base. There are several underlying initiatives in motion to deliver on this strategy. First, we are launching new table game products, including our own proprietary side bets. Second, we are investing in the on-property experience. Third, we are introducing skill-based games. And fourth, we continue to challenge slot manufactures to innovate. In 2015 we aggressively trialed new table game products, such as side bets and new games, which are now on 15% of our retail tables, as we continually look for exciting new games to enhance the flavor experience and give them more choices and chances to win. Specifically, we recognized a growth opportunity in proprietary table game side bets and have made good progress in creating, patterning and launching several new side bet options over the last couple of years. Additionally, in order to engage tech-savvy millennials, we are working to create a more social, on-property experience by evolving our core design. With substantial modernization, we are attempting to create spaces that better integrate gaming and hospitality, and that maximize a group's ability to stay and play together. In addition to the TAG Sports Bar in O'Sheas Casino, Las Vegas and Bally's Wild Wild West Casino in Atlantic City, we will be building new pilot environment in at least two locations to trial customer experience and engagement in a more social setting. We are also making a concerted effort to expand and enhance our gaming product offerings in these millennial-friendly environments, by developing and deploying games for skill-based components. More to come soon on that front. And finally, we believe that the pace of innovation on the part of primary slot manufactures has been slow and have been pushing for the modernization of their product offerings. However, there are select new products that are driving improved performance and some of the target demographics we just mentioned. As an example, one of our main manufactures have been quickly developing slot designed to appeal the younger generations by incorporating some of the biggest most relevant brands today. While this type of product innovation will not drive meaningful change for our industry, slot games featuring Britney Spears and hit shows such as Game of Thrones and The Big Bang Theory are consistently landing the top 20 millennial handle pool games on our floors. Therefore, we will continue to invest in the floor, where we see meaningful opportunities. Let me now turn the call over to Eric for a more detailed review of the fourth quarter results.