Tim Hingtgen
Analyst · Wells Fargo. Please go ahead
Thank you, Ross. Good morning everyone, and welcome to our third quarter conference call. During today’s call, I will share highlights of some of the progress being made across our organization, and I’ll discuss why we believe our strategies continue to position the company for long-term growth. Despite current industry dynamics, we are producing incremental and sequential improvements in many key areas. I’ll also cover some of the adjustments we are making in light of inflationary pressures and other factors impacting healthcare operations. But first, I want to acknowledge and express gratitude to our healthcare leaders and teams in Florida, who did a truly remarkable job before during, and after Hurricane Ian. Our presence along the west coast of Florida included eight hospitals and more than 80 outpatient sites of care. Our ShorePoint Health network, which includes affiliated hospitals in Port Charlotte and Punta Gorda were most directly impacted by the hurricane. While our facilities sustained damage, our team maintained operations and continued to care for patients throughout the storm. And in the aftermath, they worked around the clock to ensure emergency, surgical and other services would be available to their community. For several days, ShorePoint Health was functioning as the sole healthcare provider within a 30 mile radius. While ShorePoint provided emergency and acute care services, we experienced significant disruption to elective procedures, which continued into early October. Work is ongoing to restore full operations including affiliated and independent physician practices. One other important note, we are pleased with the progress we made across the capital structure. During the quarter, we took additional steps to improve our capital structure with the successful open-market debt repurchase program extinguishing approximately $267 million of notes outstanding during the quarter. We continue to pursue our opportunities to lower our overall debt and leverage. Kevin will share more details in his remarks. Now, I will turn to our third quarter results. As we shared last quarter and continuing into this quarter, demand for non-COVID healthcare services has returned more slowly and later than most predicted, leading to softer than anticipated volumes during the middle of the year. Moving through the third quarter, we did see volumes, especially surgery and outpatient visits picked up by mid-August coinciding with the end of summer travel, return to school, and more normal schedules. Those improvements continued throughout the rest of the quarter. In the third quarter, same-store admissions were down 2.2% on a year-over-year basis reflecting a lower COVID impact as well as continued migration of certain surgical and cardiac procedures through outpatient status. For comparison, COVID-related inpatient admissions were 5% this quarter compared to 13% in the third quarter of last year. Our focus on expanding outpatient access and volumes as well as capturing procedural cases that shifted from inpatient through outpatient classification resulted in a same-store adjusted admissions increase of 5.2%. Same-store surgeries increased 5.3% and continue to beat the 2019 pre-pandemic baseline. We ended the quarter with surgeries at 101% compared to 2019. Even though we are seeing a shift of some procedures to outpatient, we are also experiencing higher surgical acuity overall as we focus on service line investments. Surgical case mix increased 5% compared to the 2019 baselines across service line categories; we saw the strongest growth in orthopedics, spine, neuro, GI and colorectal procedures. ED volumes are rebounding versus the 2019 baseline too, and in the third quarter at 99%. We continue to invest in ER services and capacity, freestanding emergency departments, EMS partnerships, and ER marketing and outreach programs in our communities. While improving sequentially net revenue in the third quarter declined year-over-year due to both lower admissions and lower acuity of inpatient admissions versus prior year, which again was a COVID search period. Inflationary pressures continue to impact operating expenses and margins. While we remain highly confident in the potential of our overall portfolio, the growth in margin development opportunities in a small number of markets have been hindered in this rising cost environment. We are taking swift and necessary steps to mitigate these headwinds. During the third quarter, we accelerated efforts to adjust operations in these markets by consolidating, or reducing some services or even opting to close facilities. We expect an overall positive impact from these changes as we close the year and even more long-term impact moving into 2023. Last quarter, we discussed four areas of focus for this year and next, and I’d like to provide some updates now. The focused areas are opportunistic growth, strengthening the workforce, incremental expense reduction initiatives, and leveraging CHS centralized resources. Starting with opportunistic growth through prioritized capital investments and service line expansions, we continue to add more capacity in both inpatient and outpatient services. For example, the addition of 112 new beds in our Naples, Florida market are slated for phased opening this quarter and into early 2023, adding capacity and service to all three of our campuses. Our new Northwest Healthcare Houghton facility opened in the Tucson market in June and volumes are ramping up nicely there and should benefit from a favorable seasonal impact in the coming months. We will open a new 120-bed inpatient behavioral health facility, a joint venture with Acadia in the Fort Wayne market in December. And as we’ve mentioned before, we believe JVs and other partnerships can help accelerate our growth strategies in a number of markets. On the outpatient side of the business, we’ve continue to add new primary care and specialty practices, urgent care centers and freestanding EDs in select markets with a good pipeline at future development opportunities. And we added ambulatory surgery centers in the Tucson and Huntsville markets during the quarter. As we continue our focus on ASC growth opportunities. Our balanced growth strategy will remain a central theme as we continue to demonstrate the ability to shift from inpatient to outpatient settings within our systems of care when that is the preferred or most appropriate setting. Our proprietary transfer center is driving admissions with strong year-over-year and sequential growth in accepted patient placements. However, as request for placements have increased due to staffing and capacity constraints, some markets have had to occasionally decline some inbound transfers. We expect incremental progress as our capacity optimization and workforce development initiatives open up more available beds in key markets. As a result, we expect volumes from the transfer center to grow further and to be a continued source of incremental high acuity admissions. Regarding capacity optimization, our emphasis on reducing overall length of stay is also working with the 6% sequential improvement shown in the third quarter. Finally, on the subject of opportunistic growth, provider recruitment enables more access and service line development. It is up 9% year-to-date compared to the prior year and continues to surpass 2019 levels. Moving on to initiatives underway to strengthen our workforce, we are rapidly reducing contract labor. Contract labor declined each month of the third quarter and totaled $100 million in Q3 compared to $150 million last quarter. Our centralized nurse recruitment team is generating solid results, and our retention strategies are also working well. On a year-to-date basis RN hiring is up 12% over last year, and our retention rates have improved 300 basis points. Resulting in a strong net gain in nursing FTE’s overall. Incidentally, as we have hired more RNs and other permanent workers over the past several months, we also incurred higher than normal on-boarding and orientation expenses, especially in the third quarter. Our Jersey College Nursing School relationship is expanding. We just announced new campuses in Tucson, Arizona and Spring, Pennsylvania, and in a matter of days had more than 900 potential students express interest. Our first cohort of approximately 30 students in our ShorePoint market will graduate in January, 2023. When the Jersey College partnership is fully deployed, we expect to graduate approximately 1,000 new nurses every year, and our investments in the Pathways Program, which includes enhanced tuition reimbursement and student loan repayment programs, has been very well received, and that is also having a positive impact on both employee recruitment and retention. Under incremental expense reduction initiatives, I’ve already mentioned the service consolidation and closure activities in a small number of markets, which will reduce expenses and investments where we simply do not foresee long-term return. These were thoughtful and deliberate decisions and we have been careful not to disrupt long-term growth potential while recognizing that in today’s environment, sometimes some operations are not sustainable given these dynamics. Our margin improvement program now in its third year also continues to yield strong results and Kevin will provide more details in his remarks. Finally, we are leveraging our centralized resources to benefit all of our markets. I’ve mentioned several of our programs such as our transfer center, centralized nurse recruitment and physician recruitment programs. Other centralized programs include utilization review and case management. Our patient access centers for physician practice scheduling, ACOs and managed care contracting. These programs continue to inform best practices and they help us to achieve efficiencies across the organization. In closing, we are pleased with many sequential improvements in the third quarter, and believe this progress bodes well for the future. We will continue to intentionally and aggressively adapt our portfolio services and operations to step over inflationary impact and other industry headwinds, which we believe will position us for better results in 2023 and beyond. And we are supporting our markets with enhanced resources to accelerate growth and revenue, which we know is essential to address fixed and higher variable costs and to restore stronger earnings in margin performance. Kevin, at this point, let me turn the call over to you.