Wayne Smith
Analyst · Nephron Research
Thank you, Ross. Good morning, and welcome, everyone, to our second quarter conference call. I’m joined today by Tim Hingtgen, our President and Chief Operating Officer; Dr. Lynn Simon, President of Clinical Operations and Chief Medical Officer; and Kevin Hammons, Executive Vice President and Chief Financial Officer. It goes without saying that the COVID fight is still on, but I think we’re fighting a very good fight as indicated by our second quarter results. We reported our first quarter results at the end of April, and I concluded my remarks by saying that CHS is a strong and resilient organization that has always managed to solve problems, and we remain ready for whatever might come next, and that we would be best – it would – we’d do our best for everyone who counts on us. Three months later, we find ourselves in the position of caring for many more COVID-19 patients now than we were back at that point in April. We’re also balancing the health care needs of non-COVID patients, having successfully reopened substantially all of our services that were suspended in the early stages of this pandemic and ensuring that all who need health care in our communities will continue to have access to quality and safe health care. The credit, of course, goes to every physician, every nurse, every clinician, caregiver, support worker, who shows up every day to serve our patients. Our medical staff and employees have been extraordinary during these extraordinary times. And while you’re not being seeing – while you may not be seeing as many health care hero signs displayed as we saw back in March and April, the heroic work continues, and we’re extremely grateful. We operate in a number of states that have been hit harder by COVID-19 in recent weeks: Florida, Texas, Arizona and others. In each market where COVID-19 cases have increased significantly, our single purpose is deliver needed healthcare services safely. We’re doing everything possible to protect our patients, employees, their families and others in our community. Safety always comes first for us, and every hospital has implemented protocols to prevent the spread of COVID-19 inside our facilities. We want people to know that they’re in safe in our care and safe working in our hospitals. At the beginning of the quarter, volumes were very low in our markets, just like they were across the country. This was due in large part to the federal recommendations’ stay-at-home orders and state restrictions on elective procedures and also to cause consumer for fearful and adhering to social distancing recommendations. As states lifted those restrictions, we engaged directly with the patients who had deferred health care, reassuring them and bringing them back for needed appointments and procedures and emphasizing that they should not delay important health care services. We promoted the importance of prop care and emergencies and continuation of care for chronic conditions and even routine screening and health services. I can’t say enough about the work that was done to coordinate and collaborate with medical staff leaders and with physicians in our markets. These relationships enable a relatively seamless restart of our elected procedures, walk-in appointments and other services. We saw COVID volumes rebound in our markets in May and June, in some cases, getting close to pre-COVID levels. Although like many others, we saw a slower volume return in our ERs. In July, COVID-19 cases have increased across the Sun Belt, which can impact health care demand and likely affects consumers’ willingness to access services. But in most of our markets, we are effectively managing COVID-19 while also leveraging our real-time data to monitor effective – elective procedures and other volumes to ensure safe and efficient levels of operation. Our solid recovery in the second quarter was made possible by the company’s commitment to operational readiness at all times. This daily focus by Tim and the team has enabled us to ramp up and down and back up as needed, and this flexibility will likely be important as we continue to face uncertainties due to the COVID-19 pandemic. Our operations and leadership teams locally and in the corporate office have artfully managed each market’s unique needs while also leveraging our organization resources in a coordinated enterprise-wide response. Our response and recovery work has benefited greatly from prior investments that we made to enhance our supply chain operations, extend our transfer centers, accelerated workforce management processes and optimize our physician practice operations. It’s not just our company size, although that’s part of it, but also our mindset and our ability to adapt to new conditions, to make rapid decisions, to quickly coordinate resources and deploy expertise where it’s needed. These strengths, along with the advantages of scale, position us well to cope with the future evolution of the pandemic. They also ensure we can protect our business and improve our competitive position in the future as we move forward with strategic market opportunities and the necessary adjustments health care providers call upon to make now to deliver even better care and more innovatively in the future. Let me turn to the funds we received from the CARES Act for just a moment, and Kevin will get into detail as much – will get into this in much greater detail in a few minutes. Funds from the CARES Act have been very helpful to our organization and so many other health care providers. Support through the pandemic, relief funds and accelerated Medicare payments provided liquidity, ensuring the industry could maintain more jobs, survive business disruptions and volume declines, and they support the continuation of essential services for our communities. But the potential negative impact of COVID-19 will not likely end until we are able to control the pandemic, and health care providers will continue to need the support of our country while we care for Americans who count on community hospitals to always be available when they need us. Looking forward, while COVID-19 is a primary focus, we’re also continuing to plan for the future. Our divestitures, as we wrap up the portfolio rationalization program this year, will strengthen the portfolio and improve liquidity. Our stronger portfolio is benefiting from the investments in strategic growth drivers, including capital investments and revenue and net revenue initiatives that will deliver market share gains in both inpatient and outpatient lines of business. Our strategic margin improvement program also remains on track with a solid reduction across numerous expense categories producing greater efficiency across the organization, and our confidence continues to run high. And while nothing is assured in a public crisis, we will manage through this pandemic to the best of our abilities, controlling what we can control and adapting whenever we need to. Let me say once more how grateful I am to everyone across the Community Health Systems organization. I’m proud of our achievements in these difficult circumstances. I hope that everyone will continue to do their part to help control the spread of the virus and protect one another. We want our caregivers to be safe. We want our patients to recover, and we must do all – we must all do our part. And now I’d like to turn the call over to Dr. Lynn Simon, who continues to lead many of our critical aspects in our response to the pandemic. Dr. Simon?