Edwin D. Johnson
Analyst · First Analysis
Thanks, Ned, and good morning, everyone. My discussion today is going to be a lot more detailed than normal for a call like this but the financial performance word is I think it's very important to explain the changes we've been making both at the tactical level and the strategic level. Since my appointment as Chief Operating Officer, I've spent most of the last 3 months on the road visiting each of our collection and landfill operations and spending quality time with our local management teams. As much as I thought I knew the operations from my CFO position, I learned a great deal and I feel I have a much better understanding what's working, what's not working and the changes we need to make. The exciting part for me is that I'm now a lot more confident that we have a bright future and that we are not years away, but months away from seeing a positive turn in our results. As John and Ned had discussed, we brought our guidance down this year. Obviously, my focus is next year and we wanted to bring the guidance down to a level where we can meet or exceed guidance on a go-forward basis. Having said that, we are doing the things now that will build momentum going into fiscal '14. Our goals are to reach profitability as quickly as possible and to build a company that can produce consistent improvement and financial results and generate significant free cash flow. Over the past 3 or 4 years we've made numerous changes in the way we run our business, including the centralization of various business processes, building a Customer Care Center, centralizing our marketing efforts and even centralizing some of our core activity such as routing. At the same time, we suffered an economic decline that reduced or eliminated several profit drivers for the company such as housing construction and energy prices. The intention of our centralization efforts was to reduce overall headcount and therefore, cost and introduce a higher level of consistency and professionalism with each of the processes. Financial pressures, brought about by the economic issues coupled with what I believe were pause -- flaws in some of our thinking, resulted in some pretty significant unintended consequences. And my immediate task has been to reverse or eliminate some of these. Just as a side note, clearly the economic environment has stabilized and we've made the strategic moves such as the sale and closure of Maine Energy to adjust our business to the new economic realities. I'll return to the strategic picture in a few minutes. I'm a strong believer that the waste business is a local market business, at least on the collections side. Each market has a unique customer base with unique needs, the local, political and business environments are unique and efficient collection operations require an in-depth local logistical knowledge. Our customer relationships for the most part are established and maintained at the local level where the service is provided, even if the location being serviced is part of a national account. The management team's skill set needs to fit their market and they need to have some tactical flexibility as to how to build their business within it. They need to be empowered to control any decision-making that affects a core function of their operation such as sales, customer service, fleet maintenance, routing, dispatch, anything that affects the customer and the quality and efficiency of the service we provide to that customer. They also need to be clearly accountable for their financial results, independent of any perceived company goal that clouds that accountability. Let's look at the current performance levels and then we can get into what's driving that performance and the changes we're making. EBITDA contribution from our collection line of business this quarter is relatively flat to the prior 2 years on higher revenue. Up 7.1% from the third quarter last year. Cost of sales has increased as a percentage of revenue from 74.1% to 74.8% and EBIT contribution has declined about 8% after declining a similar 8% the year before. My site visits and some detailed analysis provide a clear path to understanding and reversing this decline so let me go through some of the key points affecting the third quarter numbers and how we're addressing them. First of all, we have several divisions where we enjoy significant market share and they continue to do quite well. Our attention needs to be focused on the divisions that are underperforming. We've been transitioning our fleet to CNG and due to the need to build fueling capability at particular sites, we concentrate on converting 2 or 3 sites per year and redistributing their existing fleet to other locations. The numbers reflect that we've suffered implementation and fleet selection issues in the 2 sites that we added this year and I believe this is a result of a "one size fits all" approach that I'll speak to more in a few minutes. We achieved price growth of 1.9% for the collection line of business. So our yield management system is still operating effectively. The commercial and residential price improvement came in at 2.3%. However, the Roll-off line of business pricing came in at only 0.5%. A deeper dive into route profitability revealed that many of our locations are losing money on Roll-off routes and I've found that this is driven by an understanding at the divisions that we need to feed volume into certain landfills and profitability on the collections side is being overridden by that need. This is a fundamentally flawed approach of the cloud accountability for profit at the division level and drives pricing down in the market. So we are reversing that thinking. If you recall, Roll-off pricing was negative in the second quarter so we're already seeing some movement. As stipulated in our agreement with the sellers, the operational synergies from the BBI acquisition have not yet been realized. The 3 divisions affected by the acquisition show temporary margin decline this quarter as they absorbed the assimilation costs without the routing and facility synergies. We are starting to get the landfill volumes, which I'll talk about later but the operational benefits will come into play over the next 6 to 12 months. So, the action plan on the collection line of business is pretty simple. First and foremost, we're establishing clear P&L responsibility and authority at the local level and making clear that anything affecting the customer or the provision of service to that customer is under the decision-making authority of the Division Manager and his team. Last summer, we eliminated centralized routing and centralized transportation departments which deal with the long-haul trucking between transfer stations and disposal sites and pushed them back into the field. Secondly, we are replacing the "one size fits all" approach with a local-market-centric approach. This affects equipment selection marketing and market offerings, customer care, even cash collection activities. Every action that we take from corporate or a region should begin with a question of how that action affects each individual market and tailored accordingly. Third, we are establishing internal disposal rates that reflect true market rates for each division and removing any confusion away from making profit on the collection line of business versus the perceived goal of filling a landfill. Fourth, over the next 90 days, we will focus on scrubbing our routes to improve performance as the routes are the basic building blocks of collection line of business profitability. We have introduced route profitability tools and focused management on improving financial performance by route. Managing your route profitability is the fundamental way to constantly and steadily improve financial performance in the collection operation. Route profitability identifies which routes are below target margin and leads to the evaluation of equipment, routing, operating cost per hour, route density issues, everything that leads to profitability improvement including pricing of specific customers. And finally, every divisional team is developing a 3-year market plan. As you can imagine, the threats and opportunities vary widely by market and our intent is to get each management team focused on the long-term development of our business in their market and tie key performance indicators to track the progress of that development. Okay, that's the hauling side. As you know, our key strategic assets are our landfills and, on a consolidated basis, the landfill line of business has historically generated over 50% of our adjusted EBITDA. We have struggled for volume in the landfills particularly in the Western region and, as I mentioned above, the landfill volume issue has even affected some of the decision-making in the hauling companies and led to deteriorating Roll-off pricing in some markets. Strategically, we have a lot going on and we're excited about our prospects but let me go through current performance. Overall, landfill tonnage is down 22.7% this quarter as compared with the third quarter last year. The big drivers are contaminated soil jobs, primarily driven by a regulatory delay in the approval of additional capacity at the Worcester landfill and drill cuttings. MSW volumes have been fairly stable and they're actually up slightly year -- over last year. If we break it down by waste shed, we can isolate the problem and see where our strategies are working and where we need to make some changes. First and foremost, the Eastern Region disposal strategy is working great and we're really pleased with what we're seeing. On the one hand, the Worcester landfill closure project where we've been bringing in contaminated soils that we cannot bring into Southbridge or elsewhere has been delayed by regulatory proceedings. And this, by itself, represents a $1.2 million negative EBITDA swing this quarter versus last year. But excluding that, the contribution from the Eastern sites led by Southbridge improved 22%. The Southbridge site received an annual tonnage increase as planned this quarter and had been ramping nicely to those levels as the Massachusetts market appears to be tightening. Similarly, the BBI tons started flowing into our North Country site in December and the tons from the closure of MERC which happened as scheduled at the end of December are now flowing through our new Westbrook transfer station and are being distributed between North Country, Southbridge and to specific third-party sites to satisfy certain market issues for us. Our overall strategy for the Eastern waste shed is working exactly as planned. Before I move on, let me say that it's nice to see this long-term plans start coming together and particularly, to see these high volumes in the winter months where tons have been historically hard to get. As a reminder, the Southbridge and North Country sites were difficult to get up and operating and faced long legal challenges to their very existence, all of which came to conclusion in our favor last year and we now stand with no opposition to the permits. The management at each of those sites, specifically John Farese and Kevin Roy, deserve our gratitude and congratulations for a job well done as these sites become the jewel assets we originally envisioned. Likewise, the Eastern region team deserves our thanks for the timely closure of MERC, the expedited building of the Westbrook transfer station and their continuing work on the Juniper Ridge Landfill permit modification that's currently in progress. Moving west, our Waste USA landfill in Vermont and our Clinton County landfill across the state line in northern New York continue to perform well with stable volumes and contribution to EBITDA. Capacity is tightening throughout this region as well so these sites should continue to improve for us going forward. Our 4 landfills in Western New York which are Ontario County, Chemung County, Hyland and Hakes, operate as an integrated as they receive the bulk of their tons on a long-haul basis and we generally can move tons between them to meet our needs. When the recession hit in '08, we suffered large declines in C&D and contaminated soil volumes into these sites. In '09 and 2010, we offset a large part of this decline with drill cuttings. This regional market has an abundance of capacity and has been very challenging over the past 18 months to get tons into these sites. The Western landfill suffered a combined loss and EBITDA year-over-year of about $900,000 in the quarter. We have looked at all strategic solutions, including selling some of our capacity or taking some capacity offline through temporary closure of one or more sites. Selling a site does not solve the capacity issue unless it is sold to someone outside the region with waste to bring in. And with an abundance of capacity available, that's a tough sell. Temporarily closing a site hurts us financially as each of these sites continues to produce positive EBITDA and cash flow. The solution to our problem here is to bring volume from new sources outside the market. Over the past few months we've been adding resources and focusing our efforts and we are already starting to see some results from procuring new waste sources. In addition, we announced internally this morning some significant structural and personnel changes in the Western region. We are pleased to announce that Randy Jensen has joined the company and will be taking over as Regional Vice President of our Western region starting next Monday. Randy has 20 years of experience in the waste business, most recently as an Area President for Republic and comes highly recommended. We look forward to working with Randy and welcome him to the team. Larry Shilling, the current regional VP, will become Vice President of Landfill Marketing and Development for the Western region to focus his talents on sourcing volumes to the landfill and developing relationships within solutions for waste producers and handlers in the East. Landfill Sales and Special Waste Technical Resources will report to Larry. In addition, Larry will drive our service offerings in the oil and gas industry. It is our belief in our recent experience that by freeing Larry and his team to focus solely on the macro landfill volume issue, we can reverse the downward tonnage trend in the West. I haven't talked about the Recycling side of the business. Volumes continue to grow as the cultural and political support for sustainability drive demand for our Zero-sort solution. Obviously, the financial contribution from Recycling fluctuates with commodity prices which we still believe will trend higher over time due to resource shortages worldwide. But our business continues to grow and we plan to add capacity as the facilities near their limits. The next logical step for us is to build a MERC in Lewiston, Maine and free up capacity in our Charlestown plant. Operations continue to go well. I hope this gives you a flavor of how I see where we are as a company and the reasoning behind some of the moves we are making to get us back on track and closer to profitability and significant free cash flow. That concludes our prepared remarks and I'd like to now turn it back to the operator to open up the lines for questions.