Daniel M. Hamburger
Analyst · Sara Gubins with Bank of America Merrill Lynch
Thanks, Joan, and thank you, all, very much for joining us today. I'll begin with an overview, and then I'll follow -- ask Tim to -- and Pat to follow up on that with the financial results and then I'll wrap it up. And as you saw in today's results release, we made progress executing on our performance improvement plan this quarter. While revenues were down modestly year-over-year, operating expenses, including discrete items, were lower both sequentially and versus prior year, especially at our institutions in transition. The decline was driven by our operational excellence initiatives, the deferral of advertising expenses for the second half of the year and by costs that vary directly with enrollment levels. So let me update you on our progress with the performance improvement plan. As a quick reminder, the plan has 3 priorities: aligning our cost structure with enrollment levels; regaining enrollment growth; and making targeted investments to drive future growth. Now first, aligning our cost structure. We continue to see our efforts here paying off. During the quarter, we generated real estate savings by consolidating our Wood Dale, Illinois operations to other nearby locations, and I'm very proud of the team's execution on this relocation. And I think it's a strong example of the sense of urgency that we have because this effort was conceived, planned and executed in a very short period of time. And we're continuing to review other properties to further optimize our locations. Tim will discuss that in a few minutes. We're also optimizing our course scheduling at DeVry University to improve class size and course option. These changes will reduce costs while maintaining academic quality. We've also consolidated Becker's customer service operations with DeVry Online Services, expanding service coverage while reducing costs. So all these actions and others are designed to create a leaner cost structure. Last quarter, we increased our goal for efficiencies and value creation for the year to at least $60 million. Well, we now believe we can generate at least $80 million from efficiencies for fiscal 2013. As a result, we expect our total expenses to be down from the prior year. Now moving to the second priority in our plan, regaining enrollment growth. At DeVry University, the November session was impacted by continued cyclical weakness, adjustments following our workforce reductions and Hurricane Sandy didn't help. We did see an improvement in new student recruiting sequentially from the November to January session, and we're encouraged by the improving trends. Conversion rates are up. Start rates are up. We saw a new student enrollment growth at 21 of our 49 campus metros in January, and our graduate employment results at DeVry University are also improving. And so we're making solid progress, but it's coming slower than we'd like. Based on what we're seeing now, I'd say it's much less likely that we'll see growth in new enrollment at DeVry University in the second half of this fiscal year. At Keller Graduate School of Management, we also experienced declines in enrollment during the quarter. According to Bloomberg Businessweek, many business schools are experiencing declines in applications. Some of the most prestigious public and independent schools are down substantially. Yale School of Management down 9.5%; Michigan State Broad College of Business down 18%; and Indiana University's Kelley School of Business down 21%. So those programs aren't immune and neither is Keller. However, I think it's important to note that this is not a seminal issue for DeVry University or even private sector institutions but a cyclical issue across higher education. All private sector colleges and universities are down. According to the National Student Clearinghouse, for the first time in a generation, enrollments declined across the entire higher education system in 2012 across the United States. Most telling, even community colleges, inexpensive and taxpayer subsidized as they are, were down 3.1%. A Moody's study noted that prospective students are hesitant to commit to pursuing a degree and that the perception of the value of a diploma seems to be in question. Well, anytime someone says, "College isn't worth it anymore," I always respond, "Well, do you have kids?" "Yes." "Okay. Which one of them are you going to advise not to go to college?" We know there are millions of jobs going unfilled because of the skills gap. According to the Georgetown University Center on Education and the Workforce, 2/3 of all jobs today require a college degree, and that's up for 1/3 30 years ago. The fact is that the return on educational investment of a college degree remains very strong. The Census Bureau reports that the difference in lifetime earnings between a college and a high school graduate is $1 million. Another study by Georgetown University takes that a step further. In comparing bachelor's and high school graduates, the college grads steadily gained jobs even during this recent recession. All those without a degree were the worst hit. The study reports that since 2010, more than 2 million jobs have been gained by those with a bachelor's degree or higher. And studies like these demonstrate that the return on educational investment remains very high, especially in the high-demand fields in which our institutions participate. We think prospective students and families know this, too, but right now, many are waiting, just not sure if this is the right time to commit to college. This leads us to believe that there may be pent-up demand building to be released as the economy improves. But in the meantime, one question you may have is, do we have to wait for the cycle to come back before we can grow? And the answer is no. We can compete and we can grow, and we have a plan to do that. And Carrington and Chamberlain are Exhibits A and B here. At Carrington, we're pleased to say that our turnaround plan continues to make significant progress. New student enrollment was up nearly 13% in the quarter. Improvements to our processes and our recruiting efforts are driving higher-quality inquiries and higher conversion rates. In December, we implemented new elements of our branding campaign for Carrington and is gaining momentum. We've refined our messaging and how we reach prospective students using local and network television and social media. While it's still early, these efforts are increasing awareness of Carrington's value proposition, and of course, that includes the individual attention and career focus that we provide our students. At Chamberlain College of Nursing, new student enrollments grew 88% in the January session. Now enrollment was positively impacted by a change to the academic calendar that increased the number of enrollment periods for campus-based students in this fiscal year. There were no campus-based new student enrollments in the January session of last year. Excluding the extra intake, the growth rate would have been a little less than 50%. Growth was driven by record enrollment in our RN to BSN and MSN degree programs. And so at Carrington and Chamberlain, we're making good progress. We still have some work to do with DeVry University. When you take it as a whole, new enrollment across the DeVry education group was up over 5%. And now our third priority is making targeted investments to drive growth and diversification. During the quarter, Chamberlain began offering 2 new certificate programs in nursing education and informatics for nurses already holding a Masters of Science in Nursing. And we recently received approval from the Higher Learning Commission for a Doctor of Nursing Practice or DNP degree program, and that's set to begin in May. We're very excited to offer our first doctoral level nursing program at Chamberlain and believe it will only add to Chamberlain's reputation for quality. We're also selectively investing in new campuses. We opened 2 new Chamberlain locations in the quarter, Indianapolis and Cleveland. We recently received HLC approval for a new campus in Tinley Park, Illinois, and that will be our third Chamberlain location in the Chicago area scheduled to open in May. And 2 major capacity expansions remain on track, one at the Chicago campus for DeVry University and Chamberlain and the other, our expansion of the American University of the Caribbean School of Medicine campus in St. Maarten. Strategic investments and acquisitions are also on track. The integration of our 2 most recent acquisitions in Brazil continue to exceed our expectation, namely Faculdade Boa Viagem or FBV and Faculdade do Vale do Ipojuca or FAVIP. These institutions have strong management teams and an exceptional reputation for quality. We're building on strong foundations in Brazil, executing on our integration plan and sharing best practices across our institutions. And so we're pleased with our progress in all 3 priorities of the performance improvement plan. At the same time, we know we have much work left to be done. We've been asked lately about competition, so we wanted to speak to that. While competition is increasing, of course, I don't know any industries where that's not the case, we wouldn't cite it as the biggest factor affecting our enrollments. We believe the #1 cause of that has been United States' prolonged economic weakness and resulting consumer sentiment. Our own data illustrate the limited impact competition has had on those who enroll in our programs. We surveyed those who inquire with DeVry University but don't enroll, and we asked them where they went. In the past, about 60% of them didn't enroll in any university. And now with increased competition with stealing students away, you'd expect that number to go down, but it's actually up to 80%. So we don't have perfect information, but this indicate -- I'd say this data indicates the issue's much more the prospective students are hesitating to enroll at all. One particular segment of competition people have asked about is MOOCs, massive open online courses. Today, they offer self-paced, nondegree courses for free but without a professor, without academic support, without student services and without career services. They seem to cater to students who are already pretty well-prepared academically and who are looking for an efficient approach to learn certain subjects. They don't provide the structure necessary to serve our target segment of students who seek career-oriented degree programs. So while higher education as a whole has been going through a cycle of lower enrollment, let me paraphrase a statement from an analyst on a recent conference call who said, "We believe the sector is best examined name by name, not by the sector overall." And this is where DeVry's differentiated model of quality plus diversification sets us apart. Over the past decade, we've diversified into high-demand fields like health care, which now accounts for about 1/3 of our current revenue and has grown 8% year-to-date. Our country is in desperate need of physicians and nurses. Last year, we graduated more than 1,000 doctors, nearly 5,000 nurses. Most of whom will serve in primary care where the need is greatest. At the same time, we continue to expand in high-growth markets, including Brazil, where we currently serve 27,000 students across 5 cities in Northeastern Brazil. DeVry Brasil has grown more than 50% this fiscal year. That's diversification. And when we talk about quality, the best measure is successful student outcomes. In 2012, 94% of the graduates from Chamberlain's BSN campus programs, systemwide, passed the National Council Licensure Exam or the NCLEX. Some of our campuses were at 100%. We also view our corporate partnerships through our Keller Center for Corporate Learning as a marker of quality and a valuable competitive advantage. In fact, we've seen a 21% increase in enrollments from this channel this fiscal year. Recently, we have signed an agreement with Rite Aid, and we have renewed our agreement with Walmart. We provide educational programs to their employees. These major retailers understand that investing in their employees improves their productivity and retention. They have selected DeVry because we can provide a wide range of programs across our institutions, flexible delivery option and because of our reputation for quality education. Our partnerships extend to world-class health care organizations. Ross University School of Medicine recently expanded its affiliation with the Cleveland Clinic. Ross medical students have the option of completing internal medicine and surgery training at the Cleveland Clinic's teaching hospital near Miami. Chamberlain is also expanding our partnerships. Last quarter, I mentioned Chamberlain's partnership with the National League of Nursing, the NLN. This quarter, Chamberlain partnered with Sigma Theta Tau International. That's the Honor Society of Nursing, and we've established the Sigma Theta Tau International and Chamberlain College of Nursing Center for Excellence in Nursing Education. The people running the center will have really long business cards, but let me tell you, they won't mind because they get to provide career and leadership development for nurse educators and to promote nursing education globally. So quality plus diversification equals growth. That's DeVry's formula for creating value. And quality plus diversification distinguishes us from many others in higher education. And so with that overview, let me turn it over to Tim for a discussion of the financial results.