John R. Ranelli
Analyst · Bank of America Merrill Lynch
Thanks, Steve. Good afternoon, everyone. As we close out 2013, we recognize that our performance is not where it needs to be or even could be. Today, I want to share with you an overview of our performance and give you some color around the business. I also want to reiterate the key principles we are using to guide our decisions that we believe will make a significant difference in our future as we drive for profits. With respect to our performance, first, we are pleased with our Pet earnings, which were in line with our expectations and exceeded last year. We are disappointed with our Garden results. The Garden performance, coupled with higher-than-necessary levels of expenses and inefficiencies across the company, led to unsatisfactory results. A key reason for these elevated expenses was the change, which our organization has had to digest in the past few years. While we are in a transitional period and our financial results are unacceptable, we are taking deliberate actions to improve our company. We believe these actions will help us achieve its true potential. We will continue to focus on putting our customers first, cutting our costs and raising profitability to drive shareholder value. When I joined Central, what I saw was a company with great strength based on dedicated employees and a long history of pleasing customers. At the same time, I identified a number of issues that were getting in the way of success. Some of the most apparent issues were: First, inefficiencies and change-related confusion, which were hurting our execution, increasing our costs and reducing our margins; second, our shortage of innovative product in key areas of our business and, third, disappointed shareholders. I said that it would take time to develop a consistent approach, address these issues and restore our performance. That is proving to be the case. Over the course of the last 9 months, we have instituted a new forward way of thinking and a disciplined approach in our operations that we did not have previously. This approach is based on 3 key principles I have previously outlined to you. With respect to our investors, improve profits by taking a balanced approach of increasing sales, raising margins and reducing expenses. With respect to our customers, provide superior customer service and innovative new products and do all of this while improving what is not working as planned, eliminating inefficiencies and building our brands. Let me share with you some of the progress we have made to-date. My initial focus has been on our Pet segment. We have made some measurable progress in this business. We raised prices and we reduced expenses, which resulted in an increase in Pet operating income, which -- even though sales declined. In addition, we have implemented new operational principles across the Pet segment. These changes have led to improved cross-functional communication, coordination and execution. For example, we have put experienced business leaders in place who are building our relationships and our credibility with our customers. They are utilizing recently implemented metrics and being held accountable for their performance. We have tightened the linkage between our businesses and our supply chain. The improved coordination has helped us to improve our customer fill rates significantly. We have more tightly linked our inventory procurement and manufacturing processes to our sales forecasts. This has already led to some reduction in our Pet segment's elevated inventory levels. We expect to see inventory turns increase in the coming year, but intend to balance the timing of the inventory reductions so as not to jeopardize our success with our customer fill rates. We have reorganized and simplified our approach to innovation. We have empowered our business operators to drive innovation in their businesses, and we continually emphasized the importance of close collaboration between them and our retail customers. We expect our new approach to begin generating meaningful new products, which will be introduced in 2015. We are confident that the steps we have taken to-date are the right ones for the Pet business. However, there is still much to be done and the full impact of the financial benefits will not show up in our financial statements for several quarters. Turning to Garden. The performance of Garden in 2013 was unacceptable. It was a difficult garden season for some of our higher-margin products and we did not execute well. Our new products did not sell through as expected. We took a significant charge in the fourth quarter, which relates to the new products and a goodwill impairment charge. Lori and Steve will give you more detail later in the call. When I became CEO in February, Garden was heading into the peak of its season. I decided that my initial focus should be on Pet. Now that the garden season has concluded, we are taking the operating philosophies and disciplines instituted in our Pet segment and are beginning to deploy these processes in our Garden segment. We are only in the beginning stages, and much work remains to be done. Looking at our future and our business as a whole, we continue to operate in 2 strong market categories. We are well positioned, and we will continue investing in and developing our brands. We are taking the necessary steps to bring to market meaningful new products. We are working hard to identify the opportunities for increasing distribution. We are working hard to leverage our customer relationships to get more out of our -- of our product on the shelves. We are using greater discipline on pricing and taking the actions necessary to lower costs and increase margins. We took $9 million out of our costs in the second half of 2013, primarily in SG&A. As we go forward, we will continue to scrutinize all of our spending to make sure we are getting the proper return on investment. While we will see some noticeable improvement along the way, it is going to take another year or 2 to get our performance consistently where we want it to be. As we extend our operating philosophies and disciplines to Garden and continue to improve Pet, we anticipate their results over the upcoming quarters will be choppy and improvements will not be linear. What is most important to me is that we put in place a strong foundation for the long term and approach our challenges in a balanced, deliberate way. I am totally confident that the solid progress, which we are making, will become more visible as the time goes on, and I am very, very optimistic about the future. Now let me turn it over to Lori.