Thomas Richards
Analyst · JPMorgan
Thanks, Sari. The profitable top line growth that CDW has delivered for the past 14 quarters continued into the second quarter of 2013.
We also continued what has been a hallmark of our quarterly earnings announcements lately, delivering record-breaking results. In fact, we broke all of our previous second quarter records in 3 key metrics: net sales, which rose 7.5% to $2.8 billion; adjusted EBITDA, up 6% to $213 million; and non-GAAP net income, which was $79 million, up 17.8%.
The CDW team was able to generate this strong financial performance because of the strategies we have in place to take advantage of the core strengths of our business. These strengths include, first, our unique value proposition. Our position between over 1,000 vendor partners and over 250,000 customers provides us with the unique vantage point to provide value to both customers and vendor partners.
The choice we provide from more than 100,000 products and service alone creates tremendous value, yet given the increasing complexity of the IT marketplace, the real value we provide customers is how we guide them through the options to help them realize the fuller value of integrated solutions.
For our customers, we are an extension of their IT Department. For our vendor partners, we're an extension of their sales and marketing resources.
A second fundamental strength is our business model. Our business model leverages our scale and scope, our variable cost structure and performance-driven culture. Our scale and scope delivers national presence and enables our ability to allocate resources to market and technologies. Our variable cost structure enables us to modulate our hiring to meet market conditions, both up and down.
Our third fundamental strength is our balance. Balance across products, technologies, partners and customers. There are always puts and takes in terms of which markets are performing better than others or which products or technologies are performing better than others. Our balance helps us deliver consistent performance by mitigating macroeconomic and product or technology risk. The power of our balanced portfolio was front and center, once again, this quarter, both across and within our segments.
Our 7.5% net sales increase was driven by an increase in Corporate of 10.3% and Public of 4.1%. Our Corporate increase was fueled by excellent momentum in our medium and large business, which increased 13%.
Small business was down just under 2%. Customer buying in this space, which we define as less than 100 employees, continues to be impacted by the low confidence small business owners have in the economic recovery.
Public segment growth was led by Education, which increased 20% to more than $420 million in the quarter. Education sales were driven by exceptional results in K through 12.
Sales to government entities decreased 7%. Declining sales to the federal government due the combination of sequestration and ongoing issues with the release of approved budget dollars, which are being held up in process, and were not fully offset by strong mid-teens growth in state and local government. The state and local team continues to do a great job finding pockets of budget availability, particularly in the area of public safety and mobility.
Health Care sales were down just under 2% as health care providers slowed decision-making as they dealt with impact of the Medicare, Medicaid reductions and focus their attention on preparing for new service quality mandates. We remain confident about health care as a driver of our ability to overall outperform the market, the U.S. IT market.
Our other net revenues, which represent our Advanced Services and Canadian operations increased 6%. While Advanced Technology Services delivered low-teens increases, Canadian sales were more muted increasing mid-single digits. The year-over-year comparison for Canada was impacted by an unusual large shipment of hardware orders to the federal government in last year's second quarter.
When we look at the first 6 months year-over-year growth, it's low double digits. So we view this quarter's performance as temporary and feel good about our results for the remainder of the year.
Our portfolio of over 100,000 products contributed to a balanced product performance in the quarter. On a net sales basis, hardware grew 8%, software grew 5% and services grew 14%. We saw a especially strong results in products and services that support solutions such as Netcom, enterprise storage and telephony, as well as security software.
Notebooks delivered growth in the low 20% range. Desktops were up solid single-digits. PCs, which include desktops and notebooks, were up mid-teens for the quarter, confirming our view PCs remain an important part of corporate and public entity IT strategies. Our second quarter performance clearly demonstrates the power of our portfolio and the strength of our strategy.
We've been leveraging our core strength and executing against 3 strategic priorities for several years now. Our strategic priorities include: strategy one, increased penetration in our core business; two, expand our solution suite and vertical offerings; and three, enhance our service capabilities. We made progress against all 3 priorities during the second quarter.
Increasing penetration in our core business remains our greatest near-term growth opportunity, and our market segmentation plays a large part in our ability to continue to drive growth in our core. The success we have this quarter in K through 12 market is just a great example of this. Inside of our vertical that is focused on education, we further segment by K through 12 and higher ed.
When many K through 12 administrators started to deal with how they would prepare for the new common core testing requirements and digital curriculums, our specialized sellers, with a deep understanding of education, were ready with a solution that not only provides the devices necessary to meet the requirements, but also helps school districts build capabilities needed for digital curriculums. Today, the majority of states have adopted the common core. School districts across the country are working hard to implement digital testing requirements of common core before the fall of 2014. And we are providing many of them with solutions they need to comply with the requirements. It's not just the devices needed for testing, it's the solution wrapped around it. Schools need wireless infrastructure, servers, storage and security to protect their students and their networks.
Our solutions enable schools to deploy scale and centrally manage their entire fleet of notebooks. Schools can pre-install or block applications, extensions or URLs for different grade levels of students and unfettered access for teachers. They can manage user access and control network access, making it easy for users to get up and running, while ensuring students and their networks are protected by Web filters and firewalls. And they can do all this with very little management overhead and sleep better at night knowing the security protections and protocols are in place. The profitability of these solutions is enhanced by products and services wrapped around devices like software, networking and configuration.
Let me give you just one example. Working with the school system in New Jersey, we provided not only 5,000 notebooks loaded with all of the management software they needed to be secure, we are now helping them deploy an outdoor wireless system that provides the coverage to the community around the buildings across the district.
Our second strategy is to continue to expand our solutions suite. For CDW, solutions is a broad area that includes technologies such as virtualization, networking, security, unified communications and collaboration, cloud computing and mobility.
Providing solutions to customers improves their return on IT spend, as well as improves our competitive position, increases our loyalty and expands the customers' value. It also enhances partner relationships by providing a strong pathway to market.
To further our success in solutions, we have created practice areas with dedicated resources to help customers capitalize on emerging technologies. For example, our security practice has more than 50 dedicated workers and more than 100 billable engineers to work on security offerings. This focus is driving excellent results.
In 2011, when we first unified our security practice, customers spent about $500 million in hardware, software and services. This year, we expect customers will spend nearly $750 million.
Security is on everyone's mind these days and we believe there are 3 reasons why. First, increased regulation in the payment card industry and also health care, both mandating protections are put in place to safeguard private information; second, the proliferation of mobility, which, while it drives productivity, also exponentially increases vulnerability to data breaches; and third, the cloud. When it comes to putting sensitive information in the cloud, they understand the need to protect it.
Having the ability to deliver services is critical to providing integrated solutions. That's why our third priority is to broaden our service capabilities. A great example of how service capabilities not only drive professional services revenues but also solutions, is a recent integrated solution we provided a midsized manufacturer. This customer wanted to outsource all of their IT management. The first thing we implemented for them was a remote managed services solution that takes care of their internal systems, including Windows, AIX and P Series and their network and unified communications devices. But to outsource everything, we also needed to have a way to handle their dealer support network for over 6,500 dealers across the U.S.
So we implemented a hybrid cloud solution that leveraged our infrastructure as a service offering to run their proprietary applications. To ensure the right level of security, our solution included a dedicated piece of security hardware, something we were able to do because of our full suite of solution capabilities.
By providing the hardware, we delivered a customized solution, hardware, infrastructure as a service and managed services. Altogether, this hybrid cloud and managed service solution is generating $140,000 in monthly recurring revenue over the next 3 years or more than $5 million total.
All in all, we delivered excellent top line results within the second quarter's continuing soft North America IT market. And we did so without sacrificing profitability, achieving a second quarter record of adjusted EBIT. These results reflect the power of our focus on execution, align compensation programs from the frontline to senior management around profitability, ongoing cost control, as well as a more cautious approach we took, bringing on new coworkers.
As I mentioned earlier, one of our core strengths is the ability to match coworker resources to market conditions. This is a key reason we have been able to sustain our industry-leading growth and profitability.
Consistent with what we shared with you last quarter, we monitor the market, and given the uncertainty, we continued our cautious stance on hiring during the second quarter. With the improvement we are beginning to see, we are ramping up our hiring and expect to finish the year with 100 to 125 additional customer-facing coworkers. As always, we will monitor the market conditions and adjust our hiring plans accordingly, up or down.
Overall, this quarter was a continuation of the themes from the recent past. The benefit of our balanced, combined execution is allowing us to profitably take share. We feel good about where we are right now, and particularly good about the momentum we are seeing in Medium and Large business, our largest channel.
As we've said before, we intend to profitably grow in 2013, at least 200 to 300 basis points faster than the overall U.S. IT market, which we currently expect to continue to grow in the low-single digits. Now I'll turn the call over to Ann for further detail on our financial highlights. Ann?