Welcome to the Cross Country Healthcare Fourth Quarter 2012 Earnings Conference Call. [Operator Instructions] Today's conference is being recorded. If you have any objections you may disconnect at this time. I would now like to turn the meeting over to Mr. Howard Goldman, Director of Investor and Corporate Relations. Sir, you may begin.

Good morning, and thank you for listening to our conference call which is also being webcast and for your interest in the company. With me today are Joe Boshart, our President and Chief Executive Officer, and Emil Hensel, our Chief Financial Officer. On this call, we will review our fourth quarter and full year 2012 results for which we distributed our earnings press release after the market close yesterday. Additionally, as previously reported in February 2013 we sold our Clinical Trials Services business. Accordingly this business has been reclassified as discontinued operations and the current and historical amounts we will be discussing have been adjusted to reflect this. If you do not have a copy our earnings press release, it is available on our website at crosscountryhealthcare.com. Replay information for this call is also provided in the press release. Before we begin, I’d first like to remind everyone that this discussion contains forward-looking statements. Statements that are predictive in nature, that depend upon or refer to future events or conditions or that include words such as expects, anticipates, believes, appear, estimates and some similar expressions are forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors that may cause our actual results and performance to be materially different from any future results or performance expressed or implied by these forward-looking statements. These factors were set forth under the forward-looking statement section of our press release for the fourth quarter of 2012, as well as under the caption "Risk Factors" in our most recent 10-K and other SEC filings. Although we believe that these statements are based upon reasonable assumptions, we cannot guarantee future results. Given these uncertainties, the forward-looking statements discussed in this teleconference might not occur. Cross Country Healthcare does not have a policy of updating or revising forward-looking statements and thus it should not be assumed that our silence over time means that actual events are occurring as expressed or implied in such forward-looking statements. Also our remarks during the teleconference reference non-GAAP financial measures. Such non-GAAP financial measures are provided as additional information it should not be considered substitutes for or superior to financial measures calculated in accordance with U.S. GAAP. More information related to these non-GAAP financial measures is contained in our press release. And now, I’ll turn the call over to Joe.

Thank you, Howard, and thank you to everyone who is listening in for your interest in Cross Country Healthcare. As reported in our press release issued yesterday, our revenue from continuing operations for the fourth quarter of 2012 was $112 million, up 3% from the prior year quarter, but a slight decrease sequentially from the third quarter including discontinued operations, we’ve reported a net loss of $9.5 million or $0.31 per diluted share which compares to net income including discontinued operations in the prior quarter of $500,000 or $0.02 per diluted share. Cash flow from operations in the fourth quarter was $4.4 million. In a few minutes, Emil will discuss the discontinued operations in greater detail along with the rest of our fourth quarter financial results. While our fourth quarter revenue was in-line with our expectations, our results were affected by a variety of factors that combined result in a loss from continuing operations, excluding the impact of a professional liability expense recognized in the fourth quarter as outlined in our press release, our successful efforts to improve gross margin primarily on our nurse and allied staffing segment bore fruit more rapidly than we anticipated. This was an all hand exercise and I’m very pleased with the response of our team and our ability to get this business on a more positive path so quickly in a challenging cost environment. As part of our focus to improve gross margin however we had to make some difficult decisions. To that end, we have mutually agreed with a large hospital system to end an MSP relationship that we have been implementing over the second half of 2012. Since we began discussions with this hospital system about 2 years ago, demand has increased significantly which has put pressure on wages and consequently on…

Thank you, Joe, and good morning, everyone. First, I will go over the results for the fourth quarter and then review our revenue and earnings guidance for the first quarter that we provided in the press release issued yesterday. As Howard mentioned earlier, in February 2013, we sold our clinical trial services business, and accordingly this business has been reclassified as discontinued operations at year-end. The current and historical amounts that I will be reviewing have been adjusted to reflect this. Revenue from continuing operations in the fourth quarter was $112 million, up 3% from the prior year quarter, due primarily to strong revenue growth in our Physician Staffing segment. Sequentially, revenue was down 0.5% due to a seasonal decline in physician staffing partially offset by revenue growth in the Nurse and Allied and other Human Capital Management segments. Our consolidated gross profit margin was 25%, down 270 basis points from the prior year, but up 60 basis points from the prior quarter. In the fourth quarter, we took a $750,000 charge for an indemnity claim for professional liability in our Nurse and Allied Staffing segment. We have an offsetting claim with an insurance carrier against this charge, which we believe will allow us to reverse some, if not all of this expense in the future period. However, under U.S. GAAP, we are precluded from recognizing this gain contingency until it is realized. The sequential profit margin improvement reflected our efforts to expand the bill-pay spread in our Nurse and Allied Staffing business to help offset the margin erosion we experienced since last year from higher housing and health insurance costs. The year-over-year margin decline was due to the aforementioned professional liability charge in the current quarter, housing and health insurance cost increases as well as a favorable professional liability…

Thanks, Emil. I thought it would be helpful to put into perspective where our company is at today given the 2 transactions we have announced already in the first quarter and in view of recent market conditions. As things stand today, we have a debt free balance sheet with more than $25 million in cash as Emil indicated. As an organization we are sharply-focused on our Nurse, Allied and Physician Staffing businesses. I believe the demand environment for our staffing services is the healthiest it's been since the recession in 2008, which bodes well for us in the near-term and over the longer term these combination of an aging population along with the anticipated increases in utilization of healthcare services resulting from the Affordable Care Act should drive greater demand for our Nurse, Allied and Physician Staffing services. In turn, this should enable us to achieve greater revenue and earnings in the future. Now, let’s open the call up for questions. Letty?

[Operator Instructions] Tobey Sommer of SunTrust you may ask your question.

My first question is kind of a broad one. Joe, when you look at the business on the nurse side for example, where do you intend to focus most of your efforts to stimulate growth, is it on the sales side or is it on the recruiting side?

Well, the truth is Tobey, both. In January, what was appeared to be a spike in demand related to flu, also there was kind of a crescendo of EMR-related staffing opportunities at that time. I would have answered, it’s all about recruitment. Having said that, since the flu is abated the tide has gone out a little bit. We are still up roughly 50% year-over-year in orders but it is not nearly the incredibly robust demand environment that we saw. We really haven't seen in a number of years that we operated in from call it November through January, it was really drop backs and happy memories to how good this business can be when demand is strong. The reality is both of those areas are important to us. Tobey, historically, the most important aspect of this business is to be a company that attracts nurses through word-of-mouth, through very aggressive advertising campaigns, utilizing technology, social media which have become a very important part of our recruitment strategy over the past several years. I think that remains true. Having said that, we can't take the eye off the ball of sales that MSP will continue to be an important part of this business. We think we have a compelling offering to our clients. As we indicated, we did walk away from a fairly significant opportunity just because as time went on it became less and less attractive. It is often the case that in MSP, it is about price to begin with, but over time it becomes about the service and productivity enhancement that you are able to offer your clients. With this client, which we are on-boarding just as demand was reaching an unprecedented over the last several years level. It just became tougher to meet the needs in an environment where costs were also, not just wages, but housing costs were also going up. What we said to the client was we are not willing to do this at a loss. Even for a brief period of time, there has to be a recognition, we laid out our expenses for the client. And I think as long as clients recognize that we are a for-profit company, the MSP opportunity is going to continue to be strong for us and for the -- as you look at our inventory, the clients that we serve today, very large, prestigious systems that we have a great track record for the most part and this unfortunately we were not able to leverage our experience with this client that we had felt had tremendous opportunity for us. But MSP remains an important element of the business. You know winning the EMR contracts remains an important piece, but at the same time, you can't be successful if you can't recruit nurses to fill the position that you get.

I have another question about the Physician Staffing business. You had a press release out yesterday talking about the physician turnover increasing and setting a record, I'm wondering what your thoughts are around where that rate of turnover can go after a period of subdued turnover related to the recession, real estate and a host of other issues?

Yes, I’d say the Physician business has been in a slump really for us beginning in ‘09. And early last year was the first year we saw a year-over-year improvement in that business. But within the Physician segment, it's uneven. We are seeing very strong growth in areas like primary care, hospitalist, ER physicians. We continue to see weaknesses in areas that historically were very important to our business like anesthesia and radiology. As physicians has become -- it has become much more common for physicians to be employed by hospital systems, for physicians to be employees as opposed to owner operators, I do expect to see increases in turnover. I don't think fundamentally that dynamic is a negative for our business. Actually, I think it's a positive because physicians are much more likely to take vacation when they're an employee than if they own their own practice. So I do expect to see a lot of movement within the physician space particularly as the Affordable Care Act is rolled out. I think healthcare reform is going to have profound implications, more profound implications for our Physician business than our Nursing business over the next several years and I'd be making up numbers if I gave you my expectations, but I think directionally, turnover will increase and it will be good for the opportunity in the Locum Tenens space.

Gary Taylor of Citigroup.

Can we just -- on the MSP, does this happen to be the one contract you were talking about where you had kind of held some FTEs at a loss while a delayed EHR was being implemented. Or is it different?

No, actually I don’t recall that specific scenario. This was -- in the past, we have talked about in couple of calls. Most recently, we have talked about the opportunity to on board about $60 million of incremental MSP.

Yes.

This account was a large system that made up the majority of that $60 million. But I guess I will put it in -- take a step back, put it in context. We still believe we’re going to grow our Nurse and Allied business in 2013 where, out of the gate through February, we’re up about 5% in that business. And with a growing volume and top line for the Nurse and Allied business, we still expect that MSP will account for a larger share of the overall activity in that segment than it was in 2012, we have other fairly significant clients that frankly will be easier to onboard than this system was. The system, it was a complex system. They didn’t have an infrastructure to onboard an MSP. So it was up to us to make it work, and right in the middle of it, for lack of a better phrase, all hell broke loose on demand, and it wasn't just our nurses. Our nurses were being recruited by other companies with better opportunities than we were able to offer within the system. So, it just got off out of the gate poorly. We had a lot of dialog with the client, and again, they had an expectation, we were going to operate under a specific set of criteria for an extended period of time, and our feeling was if the market changes we need to talk to you about that. So, we just had misaligned expectations and needs. And frankly, we felt the best thing for us and our ability to create shareholder value was to walk away from the opportunity even though it was a very significant opportunity, and maybe in a different time we would have been willing to grind through a period like that. It just didn't make sense because the system was so large, and it was going to take a disproportionate amount of our effort, and focus and there were other opportunities really to place nurses at much higher profitability.

Got it. Can you give us and just an update on either for the 4Q or maybe, even kind of an outlook for ‘13 either way, but so MSP as a percent of Nurse and Allied staffing, what percentage of those businesses right now are?

Yes. Just under 30%, and we expect it to be a little bit higher than that in 2013.

Okay. And then 2 other quick numbers I was looking for. I know you’ve talked last few quarters about housing, insurance cost. Can you just give us either, anything would be helpful, but whether it's easier to just talk about kind of a quarterly run rate, dollar amounts or either of those as a percent of your cost to revenue or as a percent of revenue or whatever just to kind of give us an update on those 2 pieces?

The housing as a percent let me make sure I get the right numbers here in front of me, bear me for a second. The housing as a percent of revenue has been running approximately in our Nurse and Allied staffing business, at approximately 16% historically, and we've seen that percentage inch up, increase pretty dramatically over the past year, but in the last quarter, we've seen some stabilization in that number. Health insurance has been running historically at around 2%, but has increased pretty dramatically over the past year by over 100 basis points. We believe that increase was due really just it was a combination of both severity and frequency in claims. We believe medical inflation was an element of the increase, but it can't really explain the large 100 basis point or so increase year-over-year. There really haven't been any significant changes to our plan compared to last year other than the statutorily mandated increase in the annual claim limit from $750,000 to $1.25 million. So basically, our conclusion is that, we just had a bad run in large claims and over time, we would expect a reversion to the mean at some point. And in fact, our rate of increase, we've been seeing some moderation in the rate of increase in Q1. It's still up year-over-year, but it's declining sequentially.

On the good news front, Gary, we talked about the pricing we've been able to get and again, a hot market generally results in an ability to work with clients and put in more attractive bill rates in order to offer more attractive wage rates to nurses. We have seen expansion in our bill pay spread in the fourth quarter. As you move into the first quarter of 2013 bill rates, for the first 2 months that we have data for, they're running 2% up, just like they were in the fourth quarter, which has allowed us to accommodate continued inflation in the housing, and other areas of our direct cost and if you, while we still have elevated health insurance and again, some of it's bad luck, some of it may be adverse selection, just because of the, as we've discussed in the past, we did not get a waiver of Obamacare, and our primary competitor did, and I think we may be getting some adverse selection of nurses that may think they have claims. That should normalize and we should have a level playing field in 2014, but if you look at the first 2 months, if our health insurance were equal to what it was on an hourly basis a year ago, we'd actually be driving higher gross profit dollars per hour than we did a year ago. So, we've had a lot of success in improving the umbrella and raising the umbrella to accommodate some inflation in our costs, but not the extraordinary inflation that we've seen in our health insurance, which continues to run in 30% to 50% up year-over-year in the first part, couple of months of 2013.

Got it, and just one quick follow-up. Just back to the housing, so Nurse and Allied is about 15% of revenue, do you have a rough estimate of how much that’s up over the last year?

If we actually look at it quarter-to-quarter it is actually down about 30 or 40 basis points in the current quarter compared to the prior year quarter. That is entirely due to changes in geographic mix. So, if you actually look at it on a market-by-market basis, we're still seeing mid-single-digit increases.

At this time, we have no further questions.

Okay. Well, we know this was a short notice for this call. We do appreciate everyone on the call making time for us and we look forward to updating you on our first quarter in May. Thank you very much.

This concludes today’s conference call. Thank you for participating. You may disconnect at this time.