Arnold Donald
Analyst · UBS. Please proceed
Hi everyone, this is Arnold Donald, CEO of Carnival Corporation and Plc and Happy Holidays. Thank you all for joining us for our fourth quarter 2014 earnings conference call. Today with me are Chairman, Micky Arison; our CFO, David Bernstein; and Beth Roberts, our Vice President of Investor Relations. Before I begin, please note that some of our remarks on this call will be forward-looking. I must refer you to the cautionary statement in today's press release. We finished our fiscal year with a strong fourth quarter, exceeding guidance even before factoring in the benefits of lower fuels, and leading to 2014 full year cash from operations of nearly $3.5 billion. Earnings growth of almost 25% over 2013 and well above our full year guidance. That performance is a credit to our outstanding 120,000 team members and associates across the globe. In 2014, we enjoyed some early wins on our cross-brand collaboration efforts, and we had a number of significant achievements. Importantly, the groundwork for continued progress is laid for 2015 and beyond, as we aggressively move towards double digit return on invested capital. Overcoming a number of obstacles as is often the case, including the loss of higher yielding itineraries due to geopolitical concerns, dramatic capacity increases on the Caribbean, and capacity absorption issues in Japan, as well as some other one-off impacts, we were still able to deliver very strong results. Despite the aforementioned competitive Caribbean impact in fact, the team effort at the Carnival brand delivered a mid-single digit improvement in yield last quarter and a solid profit improvement for the year, exceeding our internal plans. We made consistent progress in Europe, as Costa and AIDA continue to improve yields, and contain costs through the benefit of cross collaboration efforts among our European brands. In addition, the formation of the HAL Group, the Holland America Line Group, under signed [ph] cruise, has helped to accelerate cross-brand collaboration, and streamline non-customer facing functions on the West Coast. In China, operating profit more than tripled, due to a combination of capacity growth and yield improvement. On having personally made several trips to China, I am confident in our positioning and the market's potential. Clearly, we have established a solid foothold in this very important region as the largest player home porting in China, and our development strategy is accelerating. Our Chief Operations Officer Buckelew is doing a great job, having recently relocated to Shanghai. As previously announced, we have signed a Memorandum of Understanding with CSSC to explore the possibility of shipbuilding, as well as other strategic partnerships to foster growth of the industry in China. Additionally, we entered into an agreement with Italian shipbuilder Fincantieri to join us in the exploration of shipbuilding with CSSC. This year, we also reduced fuel consumption by another 5% or $0.14 per share, bringing the cumulative reduction at 25% since 2007. We are committed to reducing consumption and the technology that we are rolling out next year will continue to improve the fuel efficiency of our fleet. At the same time, by developing and installing exhaust gas cleaning technology, we will greatly mitigate the impact of ECA coming into effect in January. Importantly, we made continued progress towards enhancing our fleet, while maintaining our commitment to measured capacity growth. We delivered two spectacular, and considerably more efficient ships, the Regal Princess, and the Costa Diadema. We celebrated their delivery with two highly publicized naming ceremonies this past [indiscernible], that was the star-studded Love Boat being guest lift [ph] board the Regal Princess in North America, and shortly thereafter, it was followed by the stunning Diadema two days later in fact, christened by one of our own value travel agent partners, Carolina Micheli in Italy, and supported by Maids of Honors, also travel agent partners, from Germany, France, Spain and China. We are very excited about our new ship deliveries, which combined with the ship's exits results in only a 2% of that capacity increase next year. In early 2015, we will welcome the new flagship for the P&O fleet, the Britannia, specifically built for our U.K. guests, and the first to feature the striking rendition of the Union Jack across our hull, as well as a host of new entertainment options. Then later in the year, we will welcome AIDAprima to Germany, featuring an energy efficient new hull design; and just this month, we signed orders for three ships, Seabourn, Holland America Lines, and the Carnival Line, for delivering in 2018, which brings the total order book to 10 vessels, now that's an average of roughly one ship per brand in total, over a four year period, reflecting our commitment to measured capacity growth. This past quarter, we reached an agreements to sell three less efficient ships, bringing the total sales agreements reached this year to four, also reinforcing our commitment to measured capacity growth, and at the same time, we are striving to create relative scarcity, by driving additional demand. We have a number of demand creating initiatives that we have already or will be rolled out soon. Beginning with the significant public relations effort across all brands to get our message to the vacationing public on what a great experience, and of course value, cruising represents. Our brands share of voice and positive mentions in the media were up significantly in 2014. Ongoing guest experience initiatives have continued to increase our already high satisfaction levels and drive advocacy among our established base of repeaters. Maintaining our focus on training demand, we have also further stepped up our marketing efforts with planned advertising spend higher than our already elevated spend in the past two years. In total, our planned spend is nearly 25% higher for 2015 versus 2012. Our 2015 marketing program is designed to reach the new to cruise market, including directing them to the experience that best resonates with their vacation preferences. Setting them on a journey of being lifelong advocates for cruising on our brands. As we head into the important 2015 wave season, we are gearing up these efforts. Yesterday, we announced we will air a commercial on Super Bowl Sundays, the world's biggest marketing stage. The commercial is part of a multi-platform marketing initiative, that has already begun, and will extend well beyond the Super Bowl itself. And as you may have read, we are working with Academy Award winner Wally Pfister, known for his work on the movies Inception, Transcendence, the Dark Knight Trilogy, and dozens of other films, to direct four full production creative concepts. As part of our initiatives, we are asking potential guests to provide their inputs on rough cuts of these concepts, and as an incentive to participate, one lucky person will win a cruise a year for life. Potential guests can check out the concept by visiting our marketing challenge on the web site, worldleadingcruiselines.com. The focus of all these efforts is to create relative scarcity by driving demand for our brands, that far outpace the supply, ultimately leading to higher yields. At the same time, we have embarked on a number of strategic initiatives, designed to move our company forward, and improve our top and bottom lines. Beginning with our segmentation study in North America, the first, we have done a cross-brands and the largest ever done in our industry, and its nearing completion, enabling us to gain insight on what guest value, to increase our share of wallet both in ticket and on board. We conducted extensive interviews with over 40,000 respondents and then we data mined our 30 million past guest database, for insights to help grow demand. The biggest opportunity for our industry is to increase our consideration in the overall vacation market, and at the Carnival Corporation, we are currently identifying the key areas to strengthen and improve our brands, based on the segment that resonate most with each brand. We have elevated our level of cross-brands, global deployment planning, and our objective in enhancing coordination of deployment across our brands is to drive greater penetration, more effective capacity management, and ultimately yields. Our burns [ph] passed deep dive examination of our revenue management practices has been completed, that effort was the first time we have looked at this important function across all brands to share best practices, and identify gaps, new practices and the best tools to use across the brand. To facilitate our ongoing effort, we recently hired a new Vice President of Group Revenue Performance, and what internally we call All-Brands, to sustain collaboration and rapid adoption of improved revenue management approaches. In core markets, where strong brands overlap, price decisions have already started to be coordinated across the brands. The brands have shared cutting edge tools, and are now aligning among revenue management improvement roadmaps, leading to more efficient and more effective efforts to increase yield. On-board, we have made continued progress on our strategy in the shops to improve retail, beginning with the midst of short term initiatives and longer term efforts, including new partnerships and store redesigns. Pilot ships are seeing double digit improvement in sales from our short term initiatives. Concerning cost containment, we made progress leveraging our scale, some early wins already contributed, not including inflation avoidance, $20 million in 2014. We anticipate another $70 million to $80 million in actual year-to-year cost reductions to benefit 2015 from our savings on multiple procurement initiatives, including protein produce and of course, air. Now that will be a total of $100 million in cumulative cost reductions by the end of 2015. We currently have further opportunity in the areas of ports, shore excursions, and technical purchasing. Over time, these leveraging initiatives will help offset inflation in the broader base of non-fuel purchases. We believe we are executing along a clear path to our double digit return on invested capital. We improved return on invested capital by nearly one point in 2014, and we expect another point of improvement in 2015. Clearly, we cannot save our way to 10% plus return on invested capital, we need to drive yield growth. We need to drive it in the low to mid single digit range, through higher ticket and on-board revenues. We are committed to driving relative scarcity by creating even more demand for our brands that outpace this capacity. We are focused on measured capacity growth, by delivering innovative and significantly more efficient ships, while at the same time, removing from service, less efficient ships. This ongoing rotation will enhance the return potential of our fleet over time. And clearly, we need to contain cost increases through our initiatives to leverage scale. Despite the higher hurdle on cost containment that measure capacity growth in producers, [ph] we expect our initiatives to offset inflation over the next few years, before reinvestment opportunities. But of course, we will continue to explore investment opportunities that provide attractive returns and drive yield improvement. So in summary again, we believe we are affirming on our path to achieving double digit return on invested capital in the next three to four years, and before I turn it over to David, we are very excited to announce that Christine Duffy, former Cruise Lines International Association President, will join the company and lead the Carnival Cruise Lines brand. In addition, Orlando Ashford, has been appointed head of our Holland America Brand. Christine brings over 30 years of experience in the travel industry, complementing with her [indiscernible] skill set, the great operational team we have on board already in Carnival. And Orlando Ashford, has a great history and track record of high performance culture change, that is done in a number of organizations through his previous responsibility, and adds a high complement to the team overall, that we have at the leadership team and the skillsets we have on our overall management team. So overall, we are very confident in our path forward, and I would now like to turn it over to David for comments.