Julia Laulis
Analyst · B. Riley FBR. Please go ahead, Zack
Thank you, Steven. Good afternoon. Thank you for joining us for our third quarter 2018 earnings call. I will go over some recent accomplishments and review a few highlights before handing the call back to Steven for a full recap of our financial performance. For the second quarter in a row I want to begin by congratulating and thanking our associates. After receiving the Cablefax 2018 MSO of the Year Award this past summer, we were recently recognized by J.D. Power as the Number 1 ranked residential internet service provider in the West region based on their 2018 survey. Among the 12 Internet companies studied, Cable ONE achieved the highest numerical score for overall customer satisfaction as well as the highest score in three of the five study factors; billing, communication and customer service. This team continues to amaze me and I am so fortunate to have the opportunity to lead them as we strive to provide our customers with great products and experiences. I'm proud to say that our ongoing focus on our associates and our customers as demonstrated by these awards continues to translate into strong operational and financial performance. I am also excited that we can now discuss Cable ONE's growth in total as both the current and prior year quarters fully reflect the inclusion of the Northeast Division. Some highlights include year-over-year increases in total revenues of 5.7% and adjusted EBITDA of 6.1%. We were able to accomplish this EBITDA growth despite the impact of higher SG&A cost associated with greater customer activity in the quarter, including an increase in marketing costs during one of our peak customer acquisition seasons. We have continued the successful transition to an HSD-led company and our higher-margin residential HSD and business services products grew at 13% and 12.6%, respectively, and now contribute more than 60% of our total revenues. Once again, our results demonstrate the successful execution of our long-term strategy, which we believe serves both Cable ONE customers and our shareholders as well. The increased customer activity, I mentioned, resulted in more than 6,900 HSD net additions or over 1% growth this quarter on a sequential basis and 3.6% on a year-over-year basis. This is inclusive of a sequential increase of nearly 1,200 business services HSD PSUs for the quarter and nearly 6,700 compared to Q3 2017. We were able to accomplish this growth while still realizing increased ARPUs for both residential and business segments. As it relates to ARPU, our residential HSD ARPU was up more than 10% year-over-year. Residential HSD ARPU growth has been fueled by a mix of marketing and modem rental rate adjustment earlier this year, increased subscriptions to premium tiers, usage-based billing and contributions from further alignment of the Northeast Division. As I mentioned on our last call, we've been testing market-based pricing and new packaging option and are excited about the results. We are now in the process of implementing changes that we think will drive higher connects continue to improve ARPU and give our customers even greater choice and control. We will of course monitor the impacts and continue to adjust as needed in order to maximize the opportunity as we utilize our business intelligence group to help us understand changing consumer behavior around consumption patterns and pricing. The transformation and integration of our Northeast Division continues as we have migrated 99% of our HSD customers to our Cable ONE backbone. Our billing system conversion was recently completed, actually as of today. And all of this allows us to provide a more consistent customer-centric experience. We will also begin to realize additional operational efficiencies while we continue the planning and execution needed for our all-digital conversion in the Northeast Division. As it relates to the Cable ONE backbone, we continue to add capacity, increase peering and improved performance. Over the last year, we have increased our capacity by nearly 500% while holding operating costs flat. The result is that at peak utilization, we are only using 25% of our available capacity, which means that we are well positioned to not only add customers but manage the rapidly increasing growth in customer usage. On the business services front, in the third quarter, we completed the deployment of hosted voice service across our entire footprint, offering business customers the freedom and flexibility of the latest cloud-based virtual PBX technology. Our sales team is excited to have the new product to sell and we are seeing an increase in take rates. This is reflective of our continued focus on developing and enhancing our business services product set. Another example is our recent launch of Business SIP trunks throughout our entire service area. SIP trunking enables scalability, flexibility and benefit customers who have modern PBXs with a more cost-effective solution than traditional TDM-based service. Given the residential HSD and business services centric nature of our business, we have been also exploring a transition to a new brand strategy that better reflects who we are and what we stand for, a company committed to providing our communities with connectivity that enriches their world. We are optimistic about the opportunities this presents and we expect to share more on what we are evaluating next quarter. From a team standpoint, I'm very pleased that we continue to hire and promote top talent. Recent additions including a new VP of Human Resources, a Northeast Division Vice President and a new Director of Commercial Sales, this is just a sampling of the valuable additions that allow us to continue to drive growth. Before turning the call over to Steven, I would like to say that our thoughts are with the operators who've experienced loss during the recent hurricanes. It was just last year at this time that we were in the process of recovering from Hurricane Harvey, so we empathize with those now in that position. I was very proud of our associates who expressed the desire to help those recently impacted and Cable ONE is matching donations made by our associates to support some of those with the greatest need. And now Steven will provide more financial details on our third quarter results.