Michael O'Sullivan
Analyst · J.P. Morgan
Thank you, David. Good morning, everyone. And thank you for joining us. I would like to cover four topics this morning. Firstly, I will discuss our fourth quarter results. Secondly, I will comment on our full-year 2023 results. Thirdly, I will talk about our guidance for the year ahead. And finally, I will offer some longer term commentary. Then, Kristin will provide some additional financial details. Okay. Let's talk about our Q4 results. Comp store sales for the fourth quarter increased 2% on a 13-week basis. This was above our guidance of minus 2% to flat. I would like to peel back the onion a little and describe some important aspects of this fourth quarter comp performance. Firstly, we continue to see strong selling at our opening price points. The lower income customer, the need a deal shopper, is responding well to these values. This is a very important customer for us. A year ago, this shopper was really struggling with a higher cost of living and with the loss of pandemic era benefits. This customer is still fragile. The cost of living is not declining. It is just going up less quickly. That said, this represents an improvement versus last year and it may have helped to underpin our comp in Q4. Secondly, what really drove our incremental comp growth in Q4 was the success of our strategies and businesses targeting trade downs or slightly higher income shoppers. These customers responded well with a higher mix of recognizable brands in our apparel and accessories businesses. These shoppers also grow very strong selling across our key holiday categories in gifting, accessories and home decor. Frankly though, looking at the results of our peers, I am disappointed that we didn't drive stronger comp growth with these shoppers. There is clearly a bigger opportunity. The implication is that we have to offer stronger and even more compelling values on the brands and styles that these trade down shoppers are looking for. The final point I would like to make about our Q4 results is that we saw strong selling on regular priced merchandise. In Q4, the merchandise in our stores turned faster and we ended up with less clearance inventory. Our comp selling on clearance merchandise was down double digits. If I strip this out from our overall Q4 comp growth, in other words, if we just look at comp sales growth on regular priced merchandise, it was up 4%. This is very healthy. Later on, Kristin will talk about the impact that this strong regular price selling had on our merchandise margin. Wrapping up my comments on our Q4 comp performance, we are happy that we beat guidance, but more importantly we see some clear opportunities to drive even stronger performance. I would like to move off Q4 now. In fact, I would like to step back and provide a report card, if you will, for our full year 2023 performance. In 2023, our total sales grew by 10%. We believe that total sales is the best proxy indicator on what is happening with market share. This total sales growth was driven by 4% comp growth plus 80 net new store openings. As I look back on these numbers, candidly, we would have liked to have done more. Let's start with new stores. In 2023, we opened 80 net new stores, but our goal over the last couple of years has been to ramp up to 100 net new stores a year. We have rigorous standards for the quality of new store locations, and over the last couple of years, this has made it difficult to hit this 100 store run rate. That said, 2023 was a breakthrough year for our new store program. In the Bed Bath & Beyond bankruptcy process, we acquired a large number of very attractive new store locations, and we identified and are negotiating on many others with the landlords. These deals have significantly strengthened our new store pipeline, and as we will discuss later, we are confident that we will hit our goal of 100 net new stores in 2024. Okay, let me turn now to comp sales growth. For the full year 2023, we achieved comp growth of 4%. This was right in the middle of our original guidance range of 3% to 5%. But frankly, coming into 2023, we had hoped for better. There were external and internal factors that slowed us down in the first half of the year. Externally, our core low income shopper continued to struggle with lower government benefits and with the rising cost of living. We did see some growth in trade down traffic from want-a-deal higher-income customers, but in Q1 and Q2, this was not enough to offset weakness with our core low income shoppers. Internally, we had planned for a stronger trend at the start of the year. This hurt us because when the trend turned out to be weaker, we struggled to reposition ourselves. In retrospect, it would have been better to have had a lower sales plan and more liquidity. The Q1 trend would still have been solved, but we could have better positioned ourselves for Q2. In any event, by the second half, we were able to get ourselves in shape and to build momentum, beating our sales plan for the full season. Okay, the final section of the 2023 report card is earnings. We were able to drive 130 basis points of operating margin expansion in 2023. This was ahead of our original guidance of 80 to 120 basis points. This helped to drive EPS growth of 46%, well ahead of guidance. In a few moments, Kristin will dissect these results, but the headline is, this was a high quality earnings beat, driven by stronger merchandise margins and faster-than-expected progress on our major expense initiatives in freight and supply chains. So, wrapping up on the 2023 report card, yes, we would have liked to have done more, but overall, we are happy with our double-digit total sales growth, 80 net new stores, 4% comp sales growth, and 130 basis points of operating margin expansion. These results give us confidence in the long-range financial targets that we shared on our November call. Now, let's move on to 2024 and talk about our guidance. Of course, we previewed this guidance in November. Back then, we described our forecast as being based on 2% comp growth and 50 basis points of margin expansion. Since then, we have built flexibility into the lower end of the range to give ourselves more room to chase. But to be clear, nothing has fundamentally changed in terms of our thinking on the 2024 outlook. I would like to discuss each driver of this guidance, new stores, comp stores, and operating margin expansion. In 2024, we expect to open approximately 140 gross new stores. Stripping out relocation and closures, this should result in 100 net new stores. We anticipate approximately one-third of these will open in the spring and two-thirds in the fall. As discussed previously, new stores average about $7 million in volume in their first full year. These new store openings, together with our comp sales growth, should drive a total sales increase in the range of 9% to 11% this year. Moving on to comp sales. For the full year and for Q1, we are guiding to 0% to 2% comp growth. As discussed in November, there is plenty of uncertainty in the outlook for 2024, so it makes sense to be cautious. As an off-price retailer, this allows us to manage our business and position ourselves to chase a stronger trend. As I described a moment ago, one of the lessons from the spring of 2023 is that we came into the year with too strong of a plan. When the trend turned out to be weaker, in some of our businesses, we were not liquid enough to react. It would have been better if we had had a lower plan and then chased. Moving on to margin. With our comp range of flat to 2%, we expect to be able to drive operating margin expansion of 10 basis points to 50 basis points. There are three drivers of this margin expansion. Higher merchant margin, lower freight expenses, and lower supply chain expenses. Kristin will talk more about these, but we feel good about the underlying plans we have in each of these areas. Kristin will also explain that we expect this margin expansion to be slightly higher in Q1, 20 basis points to 60 basis points on a flat to 2% comp. Let me wrap up now with a few comments on our longer term outlook. In our November call, we discussed our expectations for the growth of our business over the next five years. We believe we can grow total sales to approximately $16 billion and operating income to about $1.6 billion over this period. We see three drivers of this growth. I will comment on each of these. New store openings and relocations – we expect to open about 100 net new stores a year, plus two to three dozen relocations of older, oversized, less productive stores. As I described a moment ago, we are well positioned for 2024. Looking further out, we anticipate some lumpiness in the number of openings year to year. But, overall, we feel good about our longer term pipeline and the likely availability of attractive new store locations over the next few years. Secondly, comp sales growth. There are good reasons to be cautious in how we plan and manage our business in the short term, especially the year ahead. But over the next five years, we believe we can achieve average comp growth in the mid-single-digits. We think the external environment over the next few years is likely to be favorable for off price, and we are excited about the initiatives we have been pursuing to improve our own execution of the model. Thirdly, margins. We believe we can grow our operating margins to 10% in the next five years from a combination of leverage on higher sales and cost savings opportunities that are unrelated to sales. We made good progress in 2023, and we are confident in our plans for 2024. At this point, I would like to ask Kristin to share additional financial details on Q4 and on our first quarter 2024 and full year guidance.