Michael O'Sullivan
Analyst · JPMorgan
Thank you, David. Good morning, everyone, and thank you for joining us. This morning, we will share a few comments on our third quarter results and our forecast for the rest of the year. But then we are going to devote most of our remarks talking about our longer-range financial expectations. We will also provide some early thinking on the outlook for 2024. Okay. Let's start with our Q3 results. Comp store sales for the third quarter increased 6%. This was the midpoint of our guidance range of 5% and to 7%. During the quarter, we were very pleased with our back-to-school trends. Our quarter-to-date comp growth through September were slightly ahead of our guidance range, but then unseasonably warm weather in October slowed this trend. Of course, we have a very strong heritage in outerwear. So warmer temperatures in October tend to have a more negative impact on us compared to other retailers. Overall, given this unfavorability in weather as well as the general softness across discretionary retail, we were pleased with our third quarter performance. For the fourth quarter, we are maintaining our previously issued comp store and adjusted EPS guidance. We are up against our toughest multiyear compares and the external economic environment is uncertain. Our guidance is for comp growth in the range of negative 2% to flat. We are pleased that November is off to a solid start, but the highest volume weeks are still ahead of us. I'm going to move on now and talk about our longer-range financial model. Some time ago, we had said that we would update our longer-range model this year. I am going to share the main headlines from this model, and then I will discuss the key assumptions behind these headlines. While any long-range model is, of course, subject to various uncertainties we think it is important and helpful for investors as well as vendors, landlords and other constituents to understand where we are headed. Okay, the main headlines. Over the next 5 years, we expect to grow our total sales to approximately $16 billion. This represents about 60% of aggregate growth versus 2023. We project that our average growth rate each year for total sales will be in the low double digits. We expect our operating income over this period to grow to approximately $1.6 billion. In dollar terms, this is almost 3x our forecasted 2023 operating income. As a percentage of sales, we expect our operating margin to be approximately 10% by 2028. The assumptions that underpin this financial model can be grouped into 3 main buckets: new store sales, comp store sales and operating margin. Starting with new store sales. Over the next 5 years, we now expect to open approximately 500 net new stores on our current pace of over 1,000. These will be comprised mostly by our 25,000 square foot prototype located in busy script malls. We feel very good about the economics of these stores. We also plan to relocate or downsize a substantial number of our older, less productive and oversized locations. We anticipate 2 to 3 dozen of these store relocations and downsizes each year. We have a high degree of confidence in our ability to execute these new store openings and relocations. As you would expect, our plans for 2024 are well advanced. And our new store pipeline beyond 2024 looks healthy. There may be some lumpiness year-to-year, but still, we expect to achieve the aggregate number of net new openings that I have just outlined. We anticipate that this new store opening program will be the most significant driver of our annual double-digit total sales growth. I'm going to move on to comp sales growth. Looking at the next 5 years as a whole, we expect that our average annual comp sales growth will be in the mid-single digits. The starting point for this average annual mid-single-digit comp assumption is that prior to 2020, our average comp growth was in the range of 3% to 4%. This comp trend was interrupted by the pandemic. And over the last 3 years, it has been positive 15% followed by minus 13%. And now for fiscal 2023, we are forecasting positive 3%. We anticipate some continued variability year-to-year. In some years, our comp growth may be below mid-single digits and in some years, it may be above. That said, we believe that the extreme pandemic era volatility is now behind us. In fact, this is evident in our 2023 year-to-date comp trend. As we look at the outlook for off-price and for our core customer over the next 5 years, we think that this 3% to 4% baseline is a good starting point for our model. But there are strong reasons why we believe we can outperform this baseline over the 5-year period. Firstly, since 2019, we have taken numerous steps to make our business more off-price these steps have included strengthening our merchandising capabilities and making our operational processes more flexible. These are not unproven strategies. They have driven the success of our off-price peers over many years. We recognize that over the last few years, we have introduced a lot of change all at once. And this has impacted our ability to achieve the level of execution that we would have liked. Also, we have been rolling out these changes -- at the same time, as the external environment has been difficult. Since early 2022, our core customer has been under significant economic pressure. But let me get back to my main point. It is important to understand that leaving aside for short-term challenges, the strategies we have been pursuing to become more off-price are not unproven strategies. Over the next few years, we expect these strategies and our improved execution of these strategies have a growing and positive impact on our results. In addition, our new store and relocation programs have the potential provide a helpful comp tailwind over time. This will not happen right away. In fact, as we ramp up our new store openings, in 2024, there will be some slight cannibalization of comp stores by the newer stores. But then as the new stores join the comp base, they typically out-comp the chain for several years. As more and more new stores join our comp base, we believe this tailwind to comp growth could increase. One other point to note is that when we relocate older stores, we typically see a nice sales lift. This makes sense. We are moving to a better, more up-to-date store in a busier location. We expect that this could be an additional comp tailwind in in the next few years as we increase relocations. Okay. I am going to move on now and talk about our operating margin. Based on our latest 2023 forecast, we have lost about 300 basis points of operating margin since 2019. This has been driven by higher supply chain costs, mostly labor rates and higher freight costs. In the next 5 years, we expect to offset all of this, 300 basis points and more, taking operating margins to approximately 10% in 2028. Let me describe the key components of this expansion. Firstly, there are a number of savings opportunities that are unrelated to sales growth. We estimate that these are worth about 200 basis points. And we expect to capture the majority of these savings over the next few years, starting with about 50 basis points in 2024. There are 3 main sources of these savings. Higher merchant margin, mostly lower markdowns, lower freight expenses, partially from lower freight rates, but also driven by specific transportation initiatives and lower supply chain expenses again, driven by specific efficiency and labor productivity initiatives. There may be additional upside in supply chain expenses through investments in distribution center automation. But our expectation is that these benefits may take longer than 3 years and we have, therefore, not included them in these savings estimates. The second major source of margin expansion is sales leverage. There are 2 forms of this total sales leverage and comp sales leverage. By growing total sales at double-digit rates, we expect to capture leverage on G&A costs, including buying and planning expenses and costs related to corporate functions. In addition, if we grow comp sales at mid-single-digit rates, and we should be able to leverage store-related fixed costs such as occupancy -- over the next 5 years, we expect to capture about 200 basis points of margin from these sources of sales leverage. Let me segue now to our initial thinking on 2024. Although we believe that over the next 5 years, we can achieve average annual comp sales growth in the mid-single-digit range, we are planning 2024 more cautiously than this. There is a lot of economic, political and geopolitical uncertainties. It is difficult to predict what this uncertainty might mean for our business. In addition, over the past couple of years, we have implemented a lot of changes in our business, and we think that it makes sense to be cautious about how quickly these changes may have an impact. So for 2024, our initial forecast is for 2% comp growth. With this 2% comp growth, we expect to capture about 50 basis points of operating margin expansion next year. At this point, I would like to hand the call off to Kristin to discuss more financial details on Q3, our long-range model and 2024.