Andrew Smith
Analyst · Brian Tanquilut with Jefferies
Good morning and thank you for being with us. I have progress on several fronts to report to you this morning. We’ve reported in line results for the third quarter with $0.59 per share of adjusted CFFO. And earlier this week, we announced some very exciting organizational developments and additions to our management team. Finally, I’ll provide an update regarding the continuing work of our Board’s Investment Committee. First, our third quarter results were essentially in line with our expectations and our guidance. We achieved an occupancy increase of 50 basis points when measured from the month of June to the month of September. The 50 basis point increase is roughly consistent with our expectation of a 60 basis point to 70 basis point increase from June’s average through December. Our sequential quarter average occupancy grew by 20 basis points as we expected. We were somewhat promotional during the quarter as reflected by our same-store average revenue per occupied unit growth of 1.7%. We also showed good expense control during the quarter and continued to progress on delivering operating cost synergies. I’m encouraged by the progress we’re making on the basic blocking and tackling of our business, aided by having the bulk of the systems integration activities behind us. This is not to say that we are finished with the integration, we have work to do to optimize the use of the systems and processes that are now in place throughout the organization. Beyond that, we are making improvements in how we execute. Let me give you just a few examples. Last quarter, we talked about a challenge with community level leadership turnover. We adopted a number of different initiatives that we believe are making a difference and we’ve seen our turnover in the top three community positions return to historical norms. But that isn’t our goal, our goal is to reduce turnover to a minimum. On the marketing front, we are beginning to better achieve the value of our national footprint and brand. For the fourth quarter, we implemented a multichannel marketing campaign that includes television, print, direct mail, digital, public relations and social media at the national, market and community level. The combination of these initiatives will drive approximately 0.5 billion impressions in the fourth quarter. Our early results are positive. In the first three weeks of the campaign, total enquiries have increased by 15%. We are also seeing positive gains across the sales funnel with improvements in scheduled and completed visits from our contact centers and brookdale.com, up 25% and more than 10%, respectively. I’m excited also that we have hired two accomplished talented executives with decades of large company experience to join us at Brookdale as Chief Operating Officer and Chief Financial Officer. We are pleased to have Labeed Diab join the company as Chief Operating Officer. He has broad executive experience, tremendous energy and a proven track record of success at large, complex multisite businesses. He brings significant retail and health and wellness operational experience, having most recently served as the President of the Health and Wellness of division of Walmart, a $30 billion business with 85,000 employees. In that capacity, he led the growth and success of Walmart’s transformation into a provider of full service health and wellness services, implementing these services across 5,000 locations including pharmacies, vision centers and retail primary-care clinics. He also served Walmart in a variety of field management roles with direct bottom-line responsibility for a large number of geographically dispersed operating locations. Prior to Walmart, he was a regional executive in Aramark’s Health Care Division focused on providing food and technology services to over 200 hospital systems across North America. As Chief Operating Officer, Labeed will report to me and will have responsibility for all aspects of operations, including community and field operations, our ancillary platform, marketing and sales. As a complement to Labeed, we have promoted Mary Sue Patchett to be our Executive Vice President of community and field operations. Mary Sue has been our division president for the Southeast division. She has 30 years of experience in the senior housing field, including having served as Chief Operating Officer of Horizon Bay, one of the largest operators of senior housing in the country before its acquisition by Brookdale. We are also excited to have Cindy Baier join us as Chief Financial Officer. Cindy brings almost 30 years of executive leadership experience in accounting, taxation, finance and treasury functions. She is currently the Executive Vice President and Chief Financial Officer of Navigant Consulting, a leading professional services firm traded on the New York Stock Exchange and she is actively involved in their health care practice. Cindy has also held leadership positions in a number of organizations that have complex multisite businesses. Cindy will be responsible for the traditional CFO functions and will also report directly to me. Mark Ohlendorf will assist Cindy in transitioning into the CFO role as rapidly as possible. Mark will also be shifting his focus to, among other things, our revenue growth opportunities, including enhancing our pricing power in local markets and new innovative service solutions. Both Labeed and Cindy will be relocating to Nashville and we look forward to having them join our leadership team as we work to complete the Emeritus integration and leverage our opportunities as the leading senior living solutions company in this country. Finally, I’d like to provide an update on the work of our Investment Committee. Earlier this year, we reconstituted our Investment Committee and charged it with reassessing options available to Brookdale to create value for our shareholders. While this is an exercise that the Board regularly conducts, we thought it’s appropriate in light of the various market conditions to formalize that assessment in the Investment Committee. The Investment Committee has worked diligently over the past several months. We have discussed repeatedly and at great length along with our financial and legal advisors the various options available to Brookdale in market conditions that impact both the type of options and the likely valuations associated with each. We remain confident that Brookdale is a uniquely valuable asset. Management, the Investment Committee and our Board remain completely committed to the creation and maximization of shareholder value. In that regard, we are acutely aware of how our stock has performed over the recent months and we find that unacceptable given the long-term strength of our company and the value associated with our underlying assets. The Investment Committee and the Board along with our advisors will continue to advance their work regarding the potential options and alternatives available to us, including our capital allocation strategies, all in light of current conditions. I want to reiterate that at this point the Investment Committee and the Board have not eliminated nor have they prioritized any value enhancing alternative, transaction or strategies. I assure you that we remain committed to transparency and as such we will continue to provide regular updates on our plans and progress in the normal course of shareholder communication. Separately, our management team is focused on completing the integration of Emeritus which must be completed irrespective of whether we pursue any other value enhancing alternative or strategy. The Emeritus transaction was and is about strategically positioning our company in the best possible way to benefit from the changing demographics and health care landscape in this country. We remain highly confident in the benefits that this combination will ultimately deliver to our shareholders. With that, I’d like to turn it over to Mark for his comments.